[Home](https://www.selecthub.com/) \> [Help Desk Management](https://www.selecthub.com/category/help-desk/) \> [ITSM Software](https://www.selecthub.com/c/itsm-software/) \> Ivanti Neurons Categories: * [ITSM Software](https://www.selecthub.com/c/itsm-software/) * [Asset Tracking Software](https://www.selecthub.com/c/asset-tracking-software/) * [Fixed Asset Software](https://www.selecthub.com/c/fixed-asset-software/) * [IT Asset Management Software](https://www.selecthub.com/c/it-asset-management-software/) * [...](#) ## What Is Ivanti Neurons? **Industry Specialties:** Serves asset-intensive industries Ivanti provides a suite allowing users to manage and maintain IT assets, enterprise services, supply chain operations and endpoint environments. Its IT Asset Management (ITAM) optimizes asset usage for visibility and efficiency with at-a-glance information about hardware and other physical assets that are crucial to successful business operations. Users can leverage it for financial management, contract management, an asset repository, lifecycle tracking and more. Additional offerings help users improve IT reporting, streamline tasks with automation, enhance visibility through data intelligence, control mobile devices and desktops, manage workspaces, set access privileges and more. PRICE $ $ $ $ $ COMPANY SIZE S M L DEPLOYMENT PLATFORM [ Try Before You Buy. Request a Free Demo Today! Request Demo It's completely free! ](https://pmo.selecthub.com/get-product-demo/?category=ITSM+Software&product%5Fname=Ivanti%2BNeurons&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fitsm-software%2Fivanti-neurons%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2Ff461285987ddc0629f8a4ab6477642b5-c553cb4ddb938bba38a6b1e159e59283%2Fresources%2Fnormal%2Flogo.png%3F1750111806) [Contributors](#view-contributors) ![Ritika Dixit]() Written by Ritika Dixit Technical Content Writer [ Read Bio](https://www.selecthub.com/author/ritika-dixit/) ![Zachary Totah]() Edited by Zachary Totah Content Editor [ Read Bio](https://www.selecthub.com/author/zachary-totah/) User Sentiment i ![User satisfaction level icon: great]() Based on 85 reviews: Add your rating: ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() Product Screenshots and Videos ## #10 Ivanti Neurons is ranked #10 in the ITSM Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report. [ Get the Report Now](https://pmo.selecthub.com/request-custom-scorecard?category%5Fslug=itsm-software&product%5Fslug=ivanti-neurons&slug=ivanti-neurons&product%5Fname=Ivanti+Neurons&category=ITSM+Software&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fitsm-software%2Fivanti-neurons%2F) ## Ivanti Neurons Pricing Based on our most recent analysis, Ivanti Neurons pricing starts in the range of $100 - $500. [Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=Ivanti%2BNeurons&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fitsm-software%2Fivanti-neurons%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2Ff461285987ddc0629f8a4ab6477642b5-c553cb4ddb938bba38a6b1e159e59283%2Fresources%2Fnormal%2Flogo.png%3F1750111806&price=3) Price $ $ $ $ $ i Starting From Custom Quote i Pricing Model Annually, Quote-Based Free Trial No ## Training Resources Ivanti Neurons is supported with the following types of training: Documentation In Person Live Online Videos Webinars ## Support The following support services are available for Ivanti Neurons: Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ## Ivanti Neurons Benefits and Insights Why use Ivanti Neurons? ### Key differentiators & advantages of Ivanti Neurons * **Improve Efficiency:** Reduce the time spent repairing assets by using preventive maintenance plans and automating workflows to decrease the resources allocated to each asset. Create automatic maintenance schedules for proper scheduling and streamlining administrative tasks. * **Reduce Risk:** Stay secure against loss, theft and security breaches with fraud detection and compliance guidelines. Frequent asset maintenance helps avoid unexpected failure and breaches due to outdated security. * **Reduce Costs:** Make labor hours more productive with streamlined scheduling and maintenance plans that remove data entry and managerial tasks. Preventive maintenance plans also reduce the likelihood of unexpected asset failures and associated repair costs. * **Manage Assets Strategically:** Improve asset visibility by creating asset profiles, attaching warranty information, aggregating purchase data and recording maintenance history. Control the full lifecycle of assets by tracking them from procurement until disposal. * **Extend Asset Lifespans:** Keep assets operative for an extended period, improve their usefulness and boost ROA with preventive maintenance performed in anticipation of breakdowns. * **Reclaim Unused Hardware and Software:** Discover unused assets, improve visibility into asset usage and optimize full use of hardware with an asset optimizer. ### Industry Expertise Leveraged by federal and local governments, healthcare facilities, educational campuses, logistics companies and retailers. ## Ivanti Neurons Reviews Based on our most recent analysis, Ivanti Neurons reviews indicate a 'great' User Satisfaction Rating of 87% based on 85 user reviews from 3 recognized software review sites. ![User satisfaction level icon: great]() 85 reviews 87% of users would recommend this product ### Synopsis of User Ratings and Reviews Based on an aggregate of Ivanti Neurons reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst. #### Pros * **High Customization:** Users appreciate the ability to tailor workflows, forms, and interfaces to meet specific organizational needs, enhancing the platform’s flexibility. * **Robust Automation:** Ivanti Neurons effectively automates routine tasks such as employee onboarding, allowing IT teams to focus on more strategic initiatives. * **Seamless Integration:** The platform integrates smoothly with other tools and systems, creating a unified IT environment that streamlines operations. * **User-Friendly Interface:** Particularly in IT Asset Management, the intuitive interface makes it easy for users to navigate and manage assets efficiently. * **Powerful Asset Tracking:** Users highlight the comprehensive asset tracking features that provide detailed visibility into hardware and software inventories. * **Effective Lifecycle Management:** The tool supports complete lifecycle management of assets, ensuring optimal utilization and timely upgrades or disposal. * **Enhanced Visibility:** Improved visibility into IT assets aids in license compliance and helps in reducing maintenance costs, as noted in user reviews. * **License Compliance Support:** Ivanti Neurons assists organizations in maintaining software license compliance, minimizing the risk of legal issues and penalties. * **Cost Reduction:** By optimizing asset management and automating ITSM processes, businesses can achieve significant cost savings in maintenance and operations. #### Cons * **Outdated User Interface:** Users find the interface lacks modern design elements, making navigation less intuitive and potentially hindering productivity. * **Slow Support Response:** Several reviews mention delays in technical support, especially when addressing bugs or configuration issues, affecting timely problem resolution. * **High Licensing Costs:** The pricing structure is cited as a drawback, with some businesses finding the licensing fees steep compared to alternative solutions. * **Complex Customization:** While customization is a strength, it can lead to a steep learning curve and complicated setup processes for new users. * **Integration Challenges:** Integrating non-IT service processes remains difficult, limiting the platform’s versatility across broader organizational functions. * **User Experience Issues:** The overall user experience is affected by inconsistencies in the interface design, making it less user-friendly for some team members. #### Researcher's Summary: Looking to boost your IT brainpower with Ivanti Neurons? Over the past year, user reviews for Ivanti Neurons have been largely positive, highlighting its impressive flexibility and extensive customization options that allow organizations to tailor the software to their unique needs. Users appreciate the AI-driven automation features, which streamline workflows, reduce manual tasks, and enhance overall productivity. The ability to manage multiple departments, including IT and HR, adds to its versatility, making it a valuable tool for diverse operational requirements. In the realm of IT Asset Management, Ivanti Neurons excels in asset tracking and lifecycle management, aiding organizations in maintaining compliance and optimizing asset utilization. However, some users have raised concerns about the support services, noting that both account and technical support can sometimes fall short, potentially impacting the user experience. The user interface has also received mixed feedback; while some find it functional, others feel it is outdated and not as intuitive as competing solutions, which can create a learning curve for new users. Additionally, the high level of configurability may require significant resource investment, making it less accessible for smaller organizations or those with limited IT support. When compared to competitors like ServiceNow and Jira Service Management, Ivanti Neurons stands out with its robust automation and customization capabilities. However, it may lag behind in integration flexibility and modern UI design. ServiceNow, for example, is praised for its superior integration and support, albeit at a higher cost and with a steeper learning curve. Despite these challenges, Ivanti Neurons remains a strong contender for organizations seeking a highly customizable and automated ITSM and ITAM solution. Its advanced features are particularly beneficial for larger enterprises with the resources to fully leverage its capabilities, while smaller organizations may need to weigh the benefits against the potential drawbacks in support and user interface. ## Key Features ### Enterprise Service Management * **IT Asset Management:** Capabilities include: * **Lifecycle Tracking:** Track assets from purchase throughout their lifespans to disposal from a convenient central hub. * **Asset Repository:** Create and manage asset profiles including lifecycle data, identifying information, inventory, asset location, repair history and warranties. * **Product Catalog:** Search for assets, inventory or orders to find information easily and to create work orders. * **Financial Management:** Generate cost reports, track asset depreciation and budget for future purchases. Store asset costs — including resources used for repair — in asset profiles. * **Contract Management:** View, search and manage contracts with clients, suppliers or vendors. Gauge vendor performance via scorecards. * **Barcode Scanning:** Generate custom barcodes that can be scanned to pull up asset profiles, track inventory and log maintenance records. * **Integrations:** Seamlessly integrate with a configuration database management system and access it through the cloud. Also, import normalized data from cloud-hosted sources. * **Service Management:** Includes release management, event management, availability management, financial management, and portfolio and project management in the service desk. Also accessible through the cloud. * **Automation:** Streamline workflows and save time by automating infrastructure, cloud and workspace processes to focus on strategic projects of greater importance. * **IT Reporting:** Access data without any coding and in real time for analysis based on needs. Share, schedule and export dashboards for smarter decisions. * **Voice Automation:** Integrate a phone system with Ivanti Service Manager for smart call routing, voice self-service, screen pop-ups and more to improve first call resolution rates. * **Software License Optimizer:** Get product-specific recommendations based on software environment, usage and IT needs. Reclaim unused licenses and gain insights to negotiate with vendors. Also allows automatic import and tracking of software and hardware assets. ### Ivanti Neurons * **Discovery:** Access accurate asset information in real time using active and passive scanning and third-party connectors. Includes inventory data, usage information and insights for configuration, and asset management. * **Edge Intelligence:** Gain real-time insights about all edge devices that use natural language processing. Uses sensor-based architecture for quick operational awareness, real-time inventory and security configurations. * **Healing:** Automation bots analyze and auto-remediate configuration drift, performance, and security issues, helping maintain compliance to reduce costs and improve employee experiences. * **Patch Intelligence:** Receive improved insights for patch management and achieve quicker SLAs with supervised and unsupervised learning algorithms. * **Workspace:** Avoid complexity and resolve end user issues faster with increased productivity via real-time access to a high-level view of devices, users, applications and services. * **Spend Intelligence:** Improve operational speed and asset visibility with accurate insights into software application spending for on-premise, cloud and edge versions. ### Supply Chain * **Terminal Emulation:** Integrate enterprise systems with warehouse workers’ mobile devices for quicker and more accurate orders. Includes barcode scanning, voice and more. * **Smart Device Remote Control:** Speeds up issue resolution by enabling support teams to replicate issues, avoiding a toll on productivity because of downtime. * **Printer Management:** Access and manage printers across warehouse and retail spots from a central hub. Prevents service interruptions and provides error details for corrective action. * **Avalanche:** Enhance mobile productivity and maintain control of important mobile deployments to keep them secure against downtime and make them accessible. * **Velocity:** Improves worker productivity with quicker screen navigation and integrates with existing warehouse and other supply management chains. Accessible on most Android devices. * **Speakeasy:** Includes voice for barcode scanning, key entry and more for optimized data collection. Allows quick set up and can be enabled on any mobile device. ### Endpoint Management * **Mobile Device Management:** Users can work off any iOS, Android, Windows and Mac device. It allows managed and secured endpoints for deploying profiles and policies, configuring email accounts, and more. * **Privilege Management:** Ease IT workloads and manage admin rights of non-IT users. Controls applications and user privileges in desktop and server environments. * **Application Control:** Reduces the risk of ransomware and malware by preventing unauthorized code execution. Enables apps delivery while ensuring endpoint safety. * **User Workspace Management:** Improve productivity by speeding up projects and categorizing user data to simplify complex configuration devices and their management. * **OS Provisioning:** Migrate or deploy to any of the latest Windows 10, Mac and Linux operating systems for assured automatic updates in real time. ## Limitations User feedback indicates some of the product’s limitations at the time of this review include: * Antivirus can be tedious. * Issues that aren’t critical application failures are often left unresolved. * Expensive and complex licensing. * Cloud versions require improvement. ## Suite Support _mail\_outline_Email: Not specified. _phone_Phone: 1-801-308-8047 for U.S. users. Support numbers for additional countries available on the website. _school_Training: Free interactive online workshops, technical courses through authorized learning centers, a certification program and self-guided eLearning available on the website. _local\_offer_Tickets: Submit an incident report through a user account or on the phone. ## Head-to-Head Comparison ![Ivanti Neurons Software Tool]() vs * [Alloy Software](https://www.selecthub.com/itsm-software/ivanti-neurons-vs-alloy-software/) * [BOSSDesk](https://www.selecthub.com/itsm-software/ivanti-neurons-vs-bossdesk/) * [Desk365](https://www.selecthub.com/itsm-software/ivanti-neurons-vs-desk365/) * [EasyVista](https://www.selecthub.com/itsm-software/easyvista-vs-ivanti-neurons/) * [FreshService](https://www.selecthub.com/itsm-software/freshservice-vs-ivanti-neurons/) * [Genuity](https://www.selecthub.com/itsm-software/genuity-vs-ivanti-neurons/) * [GLPi](https://www.selecthub.com/itsm-software/glpi-vs-ivanti-neurons/) * [Inserve](https://www.selecthub.com/itsm-software/ivanti-neurons-vs-inserve/) * [InvGate Service Management](https://www.selecthub.com/itsm-software/ivanti-neurons-vs-invgate-service-management/) * [Itarian](https://www.selecthub.com/itsm-software/ivanti-neurons-vs-itarian/) * [iTOP](https://www.selecthub.com/itsm-software/itop-vs-ivanti-neurons/) * [Jira Service Management](https://www.selecthub.com/itsm-software/jira-service-management-vs-ivanti-neurons/) * [Matrix42](https://www.selecthub.com/itsm-software/ivanti-neurons-vs-matrix42/) * [OTOBO](https://www.selecthub.com/itsm-software/ivanti-neurons-vs-otobo/) * [Remedyforce](https://www.selecthub.com/itsm-software/ivanti-neurons-vs-remedyforce/) * [ServiceTree](https://www.selecthub.com/itsm-software/ivanti-neurons-vs-servicetree/) * [SherpaDesk](https://www.selecthub.com/itsm-software/ivanti-neurons-vs-sherpadesk/) * [Simplisys](https://www.selecthub.com/itsm-software/ivanti-neurons-vs-simplisys/) * [SolarWinds Service Desk](https://www.selecthub.com/itsm-software/ivanti-neurons-vs-solarwinds-service-desk/) * [SymphonyAI ITSM](https://www.selecthub.com/itsm-software/ivanti-neurons-vs-symphonyai-itsm/) * [SysAid](https://www.selecthub.com/itsm-software/sysaid-vs-ivanti-neurons/) * [Track-It](https://www.selecthub.com/itsm-software/track-it-vs-ivanti-neurons/) * [Vorex](https://www.selecthub.com/itsm-software/ivanti-neurons-vs-vorex/) * [Wolken](https://www.selecthub.com/itsm-software/ivanti-neurons-vs-wolken/) * [xurrent](https://www.selecthub.com/itsm-software/ivanti-neurons-vs-xurrent/) ## Similar Products Here are the most similar products to Ivanti Neurons. [ Ivanti Neurons For ITSM ](https://www.selecthub.com/p/itsm-software/ivanti-neurons-for-itsm/) [ BMC Helix ITSM ](https://www.selecthub.com/p/itsm-software/bmc-itsm/) [ Inserve ](https://www.selecthub.com/p/itsm-software/inserve/) [ Remedyforce ](https://www.selecthub.com/p/itsm-software/remedyforce/) [ Track-It ](https://www.selecthub.com/p/itsm-software/track-it/) [ InvGate Service Management ](https://www.selecthub.com/p/itsm-software/invgate-service-management/) [ Halo Service Desk ](https://www.selecthub.com/p/itsm-software/halo-service-desk/) [ Desk365 ](https://www.selecthub.com/p/itsm-software/desk365/) [ SymphonyAI ITSM ](https://www.selecthub.com/p/itsm-software/symphonyai-itsm/) [ Matrix42 ](https://www.selecthub.com/p/itsm-software/matrix42/) ## About the Contributors The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content. [ ](https://www.selecthub.com/author/ritika-dixit/) Written by [Ritika Dixit](https://www.selecthub.com/author/ritika-dixit/) Technical Content Writer As a Market Analyst and Technical Content Writer at SelectHub, Ritika Dixit researches the market for multiple categories, and develops content primarily for the site's HR Management category. After working hours, she cherishes long walks, strong coffee and poetry by Mirza Ghalib. [See Full Bio](https://www.selecthub.com/author/ritika-dixit/) [ ](https://www.selecthub.com/author/zachary-totah/) Edited by [Zachary Totah](https://www.selecthub.com/author/zachary-totah/) Content Editor As SelectHub's Content Manager, Zac is in charge of content across diverse categories including CRM, ERP, HR, medical and project management. He has over 6 years of experience writing and editing for B2B tech and holds a B.A. in communications. His work is driven by his goal of making it less overwhelming for people to find software for their business. [See Full Bio](https://www.selecthub.com/author/zachary-totah/) Your review has been submitted and should be visible within 24 hours. Review Title Pros Cons Overall feedback Your name Your job title Industry [ Choose your main industry](javascript:void%28%29) * [Accounting / CPA](javascript:void%28%29) * [Advertising](javascript:void%28%29) * [Aerospace & Defense](javascript:void%28%29) * [Agriculture](javascript:void%28%29) * [Apparel](javascript:void%28%29) * [Architecture](javascript:void%28%29) * [Auto Dealership](javascript:void%28%29) * [Automotive](javascript:void%28%29) * [Banking & Financial Services](javascript:void%28%29) * [Banking & Mortgage](javascript:void%28%29) * [Chemicals](javascript:void%28%29) * [Construction & Engineering](javascript:void%28%29) * [Construction / Contracting](javascript:void%28%29) * [Consulting](javascript:void%28%29) * [Consumer Products](javascript:void%28%29) * [Distribution](javascript:void%28%29) * [E-commerce](javascript:void%28%29) * [Education](javascript:void%28%29) * [Electronics](javascript:void%28%29) * [Energy & Utilities](javascript:void%28%29) * [Federal Government](javascript:void%28%29) * [Field Maintenance](javascript:void%28%29) * [Food & Beverage](javascript:void%28%29) * [Healthcare / Social Services](javascript:void%28%29) * [Hospitality / Gaming / Travel](javascript:void%28%29) * [Human Resources](javascript:void%28%29) * [Industrial Machinery](javascript:void%28%29) * [Information Technology & High Tech](javascript:void%28%29) * [Insurance](javascript:void%28%29) * [Legal](javascript:void%28%29) * [Maintenance / Field Service](javascript:void%28%29) * [Manufacturing](javascript:void%28%29) * [Marketing Services](javascript:void%28%29) * [Media & Communications / Entertainment](javascript:void%28%29) * [Mill Products](javascript:void%28%29) * [Mining / Metals](javascript:void%28%29) * [Mortgage](javascript:void%28%29) * [Non-Profit](javascript:void%28%29) * [Not Available](javascript:void%28%29) * [Oil & Gas](javascript:void%28%29) * [Other](javascript:void%28%29) * [Other Services](javascript:void%28%29) * [Payroll Provider](javascript:void%28%29) * [Pharmaceuticals](javascript:void%28%29) * [Professional Employer Organization](javascript:void%28%29) * [Professional Services](javascript:void%28%29) * [Property Management](javascript:void%28%29) * [Public Sector](javascript:void%28%29) * [Real Estate](javascript:void%28%29) * [Recruiting Agency](javascript:void%28%29) * [Religious Institutions](javascript:void%28%29) * [Retail](javascript:void%28%29) * [Sales & Marketing](javascript:void%28%29) * [Semiconductors](javascript:void%28%29) * [Software / IT](javascript:void%28%29) * [Sports and Recreation](javascript:void%28%29) * [Staffing Agency](javascript:void%28%29) * [State & Local Government](javascript:void%28%29) * [Telecommunications](javascript:void%28%29) * [Third-Party Administrator](javascript:void%28%29) * [Transportation & Logistics](javascript:void%28%29) * [Wholesale Distribution](javascript:void%28%29) Company Size [ Choose your company size](javascript:void%28%29) * [1 employee](javascript:void%28%29) * [2 to 9 employees](javascript:void%28%29) * [10 - 19 employees](javascript:void%28%29) * [20 - 49 employees](javascript:void%28%29) * [50 - 99 employees](javascript:void%28%29) * [100 - 499 employee](javascript:void%28%29) * [500 - 999 employees](javascript:void%28%29) * [1,000 - 2,499 employees](javascript:void%28%29) * [2,500 - 4,999 employees](javascript:void%28%29) * [5,000 - 9,999 employees](javascript:void%28%29) * [10,000 - 24,999 employees](javascript:void%28%29) * [25,000 - 49,999 employees](javascript:void%28%29) * [50,000 + employees](javascript:void%28%29) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Help Desk Management", "item": "https://www.selecthub.com/category/help-desk/" }, { "@type": "ListItem", "position": 3, "name": "ITSM Software", "item": "https://www.selecthub.com/c/itsm-software/" }, { "@type": "ListItem", "position": 4, "name": "Ivanti Neurons" } ] } { "@context": "http://schema.org", "@type": "SoftwareApplication", "name": "Ivanti Neurons", "description": "Ivanti provides a suite allowing users to manage and maintain IT assets, enterprise services, supply chain operations and endpoint environments. Its IT Asset Management (ITAM) optimizes asset usage for visibility and efficiency with at-a-glance information about hardware and other physical assets that are crucial to successful business operations. Users can leverage it for financial management, contract management, an asset repository, lifecycle tracking and more. Additional offerings help users improve IT reporting, streamline tasks with automation, enhance visibility through data intelligence, control mobile devices and desktops, manage workspaces, set access privileges and more. ", "review": { "@type": "Review", "author": { "@type": "Person", "name": "Ritika Dixit", "reviewBody": "Looking to boost your IT brainpower with Ivanti Neurons? Over the past year, user reviews for Ivanti Neurons have been largely positive, highlighting its impressive flexibility and extensive customization options that allow organizations to tailor the software to their unique needs. Users appreciate the AI-driven automation features, which streamline workflows, reduce manual tasks, and enhance overall productivity. The ability to manage multiple departments, including IT and HR, adds to its versatility, making it a valuable tool for diverse operational requirements. In the realm of IT Asset Management, Ivanti Neurons excels in asset tracking and lifecycle management, aiding organizations in maintaining compliance and optimizing asset utilization. However, some users have raised concerns about the support services, noting that both account and technical support can sometimes fall short, potentially impacting the user experience. The user interface has also received mixed feedback; while some find it functional, others feel it is outdated and not as intuitive as competing solutions, which can create a learning curve for new users. Additionally, the high level of configurability may require significant resource investment, making it less accessible for smaller organizations or those with limited IT support. When compared to competitors like ServiceNow and Jira Service Management, Ivanti Neurons stands out with its robust automation and customization capabilities. However, it may lag behind in integration flexibility and modern UI design. ServiceNow, for example, is praised for its superior integration and support, albeit at a higher cost and with a steeper learning curve. Despite these challenges, Ivanti Neurons remains a strong contender for organizations seeking a highly customizable and automated ITSM and ITAM solution. Its advanced features are particularly beneficial for larger enterprises with the resources to fully leverage its capabilities, while smaller organizations may need to weigh the benefits against the potential drawbacks in support and user interface." } }, "image": "https://cdn.selecthub.com/products/f461285987ddc0629f8a4ab6477642b5-c553cb4ddb938bba38a6b1e159e59283/resources/normal/logo.png?1750111806", "aggregateRating": { "@type": "AggregateRating", "ratingValue": "87", "bestRating": "100", "worstRating": "1", "ratingCount": "85" }, "positiveNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "High Customization: Users appreciate the ability to tailor workflows, forms, and interfaces to meet specific organizational needs, enhancing the platform’s flexibility." }, { "@type": "ListItem", "position": 2, "name": "Robust Automation: Ivanti Neurons effectively automates routine tasks such as employee onboarding, allowing IT teams to focus on more strategic initiatives." }, { "@type": "ListItem", "position": 3, "name": "Seamless Integration: The platform integrates smoothly with other tools and systems, creating a unified IT environment that streamlines operations." } ] }, "negativeNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Outdated User Interface: Users find the interface lacks modern design elements, making navigation less intuitive and potentially hindering productivity." }, { "@type": "ListItem", "position": 2, "name": "Slow Support Response: Several reviews mention delays in technical support, especially when addressing bugs or configuration issues, affecting timely problem resolution." }, { "@type": "ListItem", "position": 3, "name": "High Licensing Costs: The pricing structure is cited as a drawback, with some businesses finding the licensing fees steep compared to alternative solutions." } ] }, "applicationCategory": "ITSM Software" } ```