[Home](https://www.selecthub.com/) \> [Customer Experience](https://www.selecthub.com/category/customer-experience/) \> [Customer Experience Software](https://www.selecthub.com/c/customer-experience-software/) \> InMoment Categories: * [Customer Experience Software](https://www.selecthub.com/c/customer-experience-software/) * [Customer Success Software](https://www.selecthub.com/c/customer-success-software/) * [Experience Management Software](https://www.selecthub.com/c/experience-management-software/) * [...](#) ## What Is InMoment? **Industry Specialties:** Retail, Wholesale, Hospital and health care, Education management, Automotive, Insurance, Recreational facilities, Financial services, Travel and hospitality, Telecommunications, Utilities InMoment is a unified, cloud-based experience intelligence solution that improves the customer, employee and business experiences. Users can create, schedule and share personalized reports and dashboards with live data sets, enhancing customer interactions. Organizations can leverage the EX and MX Cloud to gain employee perspectives and industry insights, respectively. Active Listening Studio delivers smart surveys, real-time responses, social monitoring and more. Automate workflows, collect data from third-party modules, analyze feedback and manage cases by accessing flexible integrations with CRMs, APIs, HRIs, social media and other legacy communication channels. It also offers case management, data management, data exploration, action planning and more PRICE $ $ $ $ $ COMPANY SIZE S M L DEPLOYMENT PLATFORM [ Try Before You Buy. Request a Free Demo Today! Request Demo It's completely free! ](https://pmo.selecthub.com/get-product-demo/?category=Customer+Experience+Software&product%5Fname=InMoment&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcustomer-experience-software%2Finmoment%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F2f10c1578a0706e06b6d7db6f0b4a6af-13b78d97d6cf1113408f624a35cf8637%2Fresources%2Fnormal%2Flogo.png%3F1693318681) [Contributors](#view-contributors) ![Saumya Anand]() Written by Saumya Anand Technical Content Writer [Read Bio ](https://www.selecthub.com/author/saumya-anand/) ![Pritha Basu]() Edited by Pritha Basu Content Editor [Read Bio ](https://www.selecthub.com/author/pritha-basu/) User Sentiment i ![User satisfaction level icon: excellent]() Based on 56 reviews: Add your rating: ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() Product Screenshots and Videos ## #9 InMoment is ranked #9 on the top 10 Customer Experience Software leaderboard based on a comprehensive analysis performed by SelectHub research analysts. Compare the leaders with our In-Depth Report. [Get the Report Now ](https://pmo.selecthub.com/request-custom-scorecard?category%5Fslug=customer-experience-software&product%5Fslug=inmoment&page%5Ftype=product&slug=inmoment&product%5Fname=InMoment&category=Customer+Experience+Software&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcustomer-experience-software%2Finmoment%2F) ## InMoment Pricing Based on our most recent analysis, InMoment pricing starts in the range of $100 - $500. [Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=Customer+Experience+Software&product%5Fname=InMoment&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcustomer-experience-software%2Finmoment%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F2f10c1578a0706e06b6d7db6f0b4a6af-13b78d97d6cf1113408f624a35cf8637%2Fresources%2Fnormal%2Flogo.png%3F1693318681&price=3) Price $ $ $ $ $ i Starting From Custom Quote i Pricing Model Monthly Free Trial Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=InMoment&category=Customer+Experience+Software&product%5Flogo=https://cdn.selecthub.com/products/2f10c1578a0706e06b6d7db6f0b4a6af-13b78d97d6cf1113408f624a35cf8637/resources/normal/logo.png?1693318681) ## Training Resources InMoment is supported with the following types of training: Documentation In Person Live Online Videos Webinars ## Support The following support services are available for InMoment: Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ## InMoment Benefits and Insights Why use InMoment? ### Key differentiators & advantages of InMoment * **Increased Revenue:** By understanding customer needs and preferences, businesses can tailor their products and services to better meet those needs, leading to increased sales and revenue. * **Reduced Costs:** By identifying and addressing customer pain points, businesses can reduce customer churn and the associated costs of acquiring new customers. * **Improved Customer Loyalty:** By providing a positive customer experience, businesses can build stronger relationships with their customers, leading to increased loyalty and repeat business. * **Enhanced Brand Reputation:** By delivering a consistently positive customer experience, businesses can build a strong reputation for quality and customer service, which can attract new customers and enhance brand value. * **Greater Employee Engagement:** By involving employees in the process of improving customer experience, businesses can create a more engaged and motivated workforce. * **Data-Driven Decision Making:** Customer experience management software provides businesses with valuable data that can be used to make informed decisions about product development, marketing, and customer service. ### Industry Expertise InMoment is a customer experience management (CXM) software company that caters to businesses of all sizes. Their platform is particularly well-suited for companies looking to enhance customer satisfaction and loyalty through improved service, personalized interactions, and data-driven insights. ## InMoment Reviews Based on our most recent analysis, InMoment reviews indicate a 'excellent' User Satisfaction Rating of 92% based on 56 user reviews from 4 recognized software review sites. ![User satisfaction level icon: excellent]() 56 reviews 92% of users would recommend this product ### Synopsis of User Ratings and Reviews Based on an aggregate of InMoment reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst. #### Pros * **Integrations:** InMoment integrates with various CRM and CX platforms, such as Salesforce and Zendesk, allowing users to centralize customer data and streamline workflows. * **Reporting and Analytics:** The platform offers robust reporting and analytics capabilities, enabling users to gain insights into customer sentiment, identify trends, and track key metrics over time. * **Customization:** InMoment provides a high degree of customization, allowing users to tailor the platform to their specific needs and preferences. This includes the ability to create custom surveys, dashboards, and reports. * **Actionable Insights:** The platform goes beyond simply collecting data and provides actionable insights that users can use to improve the customer experience. This includes identifying areas for improvement, developing targeted interventions, and tracking the impact of changes. #### Cons * **Limited Reporting Capabilities:** The platform's reporting features may not be robust enough to meet the needs of larger enterprises or those with complex data analysis requirements. Users have mentioned encountering limitations in creating custom reports or accessing granular data insights. * **Usability Challenges:** Some users have reported that the platform's interface can be cumbersome and difficult to navigate, particularly for those who are new to customer experience management software. This can lead to a steeper learning curve and frustration for users who need to quickly access and analyze customer feedback. * **Integration Issues:** Integrating InMoment with existing business systems and tools can be a complex process, requiring significant time and resources. This can hinder the ability to streamline workflows and gain a holistic view of customer data. #### Researcher's Summary: In the realm of customer experience management, InMoment has carved out a distinctive niche, as evidenced by user reviews over the past year. Users frequently laud its intuitive interface and robust analytics capabilities, which stand out as significant strengths. These features allow businesses to dive deep into customer feedback, transforming raw data into actionable insights. This depth of analysis is often compared favorably to similar products, where users might find the analytics either too basic or overwhelmingly complex. InMoment strikes a balance, offering depth without sacrificing usability. However, some users have pointed out weaknesses, particularly regarding the integration process with existing systems, which can be cumbersome and less seamless than desired. This contrasts with competitors that prioritize plug-and-play solutions, though often at the expense of customization and depth. Another point of differentiation is InMoment's customer support, which is consistently praised for its responsiveness and helpfulness, a critical factor when navigating the complexities of customer experience software. These factors are crucial for businesses that rely on nuanced customer feedback to drive decisions. The ability to easily interpret and act on customer data can be the difference between stagnation and growth. InMoment's blend of powerful analytics and supportive customer service positions it as an ideal solution for medium to large businesses that prioritize customer experience but need a tool that can integrate deeply with their existing processes. Its suitability for these businesses is further underscored by its scalability and the ability to handle complex data sets, making it a go-to for organizations looking to grow their understanding of customer needs without getting bogged down in technical complexities. ## Key Features * **Surveys:** Use NPS, CES and CSAT/PSAT surveys to gather insights. Create customizable, multilingual surveys and micro-surveys. Deliver surveys through mobile, email, SMS, links, QR code, intercom messenger and in-app messages. * **Feedback Management:** Respond to feedback instantly, track survey frequency and direct customers to helpful guides through AI-powered engines. Gather multimedia insights by tapping into social media and review sites. * **Integrations:** Connect with existing tech infrastructure, including Google, Facebook, Oracle, Adobe, Salesforce, Slack, Hubspot, Zendesk and more. * **Data Analysis:** Make data-driven decisions by analyzing comments, reviews, videos and web feedback. Run A/B tests to measure impact. Monitor product launches and new initiatives. * **Dashboards and Reporting:** Generate and export reports and dashboards with live data sets. Access automated reports and display insights for relevant stakeholders. * **Case Management:** Resolve queries and subvert negative experiences through recommended actions and intelligent alerts. Manage, designate, prioritize and monitor one-off incidents and regular occurrences within the system. * **Text Analysis:** Recognize sentiment, trends and opportunities in comments, reviews and transcripts. Use custom layered models to assign tags and themes that align with the organization’s lexicon. ## Suite Support _mail\_outline_Email: No specific support email listed. Log in to contact the support team. _phone_Phone: 1 (800) 467-0047. _school_Training: A dedicated university portal provides guided learning paths and certifications on Voice of the Customer (VoC) fundamentals, journey mapping, survey design, market research and more. _local\_offer_Tickets: Submit a ticket by filling out a form on the vendor’s website. ## Compare Customer Experience Software These are the top products most often compared. Generating Scorecard... Compare to InMoment You can choose 4 products to compare [ Qualtrics XM ](https://www.selecthub.com/p/experience-management-software/qualtrics/) [ Zoho CRM Plus ](https://www.selecthub.com/p/crm-software/zoho-crm-plus/) [ Alida ](https://www.selecthub.com/p/enterprise-feedback-management-software/alida/) [ Medallia ](https://www.selecthub.com/p/experience-management-software/medallia/) [ Forsta ](https://www.selecthub.com/p/experience-management-software/forsta/) [ Alchemer ](https://www.selecthub.com/p/survey-software/alchemer/) [ Birdeye ](https://www.selecthub.com/p/reputation-management-software/birdeye/) [ SurveySparrow ](https://www.selecthub.com/p/survey-software/surveysparrow/) [ SoGoSurvey ](https://www.selecthub.com/p/experience-management-software/sogosurvey/) Generating Scorecard... Compare to InMoment ## Head-to-Head Comparison ![InMoment Software Tool]() vs * [AskNicely](https://www.selecthub.com/customer-experience-software/inmoment-vs-asknicely/) * [CallVU](https://www.selecthub.com/customer-experience-software/inmoment-vs-callvu/) * [CommBox](https://www.selecthub.com/customer-experience-software/inmoment-vs-commbox/) * [CXone](https://www.selecthub.com/customer-experience-software/cxone-vs-inmoment/) * [Engagely](https://www.selecthub.com/customer-experience-software/inmoment-vs-engagely/) * [Engati](https://www.selecthub.com/customer-experience-software/inmoment-vs-engati/) * [Genesys](https://www.selecthub.com/customer-experience-software/genesys-vs-inmoment/) * [GetFeedback](https://www.selecthub.com/customer-experience-software/inmoment-vs-getfeedback/) * [Helpshift](https://www.selecthub.com/customer-experience-software/inmoment-vs-helpshift/) * [Humach](https://www.selecthub.com/customer-experience-software/inmoment-vs-humach/) * [Intouch Insight](https://www.selecthub.com/customer-experience-software/inmoment-vs-intouch-insight/) * [Jebbit](https://www.selecthub.com/customer-experience-software/inmoment-vs-jebbit/) * [Local Measure](https://www.selecthub.com/customer-experience-software/inmoment-vs-local-measure/) * [Movate](https://www.selecthub.com/customer-experience-software/inmoment-vs-movate/) * [Nextiva](https://www.selecthub.com/customer-experience-software/nextiva-vs-inmoment/) * [Oracle CX](https://www.selecthub.com/customer-experience-software/inmoment-vs-oracle-cx/) * [Qualfon](https://www.selecthub.com/customer-experience-software/qualfon-vs-inmoment/) * [Sprinklr](https://www.selecthub.com/customer-experience-software/sprinklr-vs-inmoment/) * [Stratifyd](https://www.selecthub.com/customer-experience-software/inmoment-vs-stratifyd/) * [Talisma](https://www.selecthub.com/customer-experience-software/inmoment-vs-talisma/) * [Tenfold](https://www.selecthub.com/customer-experience-software/tenfold-vs-inmoment/) * [Track.co](https://www.selecthub.com/customer-experience-software/inmoment-vs-track-co/) * [Uxpressia](https://www.selecthub.com/customer-experience-software/uxpressia-vs-inmoment/) * [Verint](https://www.selecthub.com/customer-experience-software/verint-vs-inmoment/) * [Wyng](https://www.selecthub.com/customer-experience-software/inmoment-vs-wyng/) ## Awards InMoment stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award]() ## Similar Products Here are the most similar products to InMoment. [ Voyado ](https://www.selecthub.com/p/customer-experience-software/voyado/) [ Locobuzz ](https://www.selecthub.com/p/customer-experience-software/locobuzz/) [ Xponent ](https://www.selecthub.com/p/customer-experience-software/csg-xponent/) [ Foundever ](https://www.selecthub.com/p/customer-experience-software/foundever/) [ Goodays ](https://www.selecthub.com/p/customer-experience-software/goodays/) [ CommBox ](https://www.selecthub.com/p/customer-experience-software/commbox/) [ ClearlyRated ](https://www.selecthub.com/p/customer-experience-software/clearlyrated/) [ Intouch Insight ](https://www.selecthub.com/p/customer-experience-software/intouch-insight/) [ Talisma ](https://www.selecthub.com/p/customer-experience-software/talisma/) [ Humach ](https://www.selecthub.com/p/customer-experience-software/humach/) ## About the Contributors The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content. [ ](https://www.selecthub.com/author/saumya-anand/) Written by [Saumya Anand](https://www.selecthub.com/author/saumya-anand/) Technical Content Writer Saumya Anand is a Market Analyst and Technical Content Writer at Selecthub. She curates content for fundraising, CPQ and CX. She completed her Master’s in Communication from the University of Hyderabad. When not tapping away at the keyboard, she can be found trying various coffee blends, catching up on TV shows and going through her to-read list. [See Full Bio](https://www.selecthub.com/author/saumya-anand/) [ ](https://www.selecthub.com/author/pritha-basu/) Edited by [Pritha Basu](https://www.selecthub.com/author/pritha-basu/) Content Editor As the Content Marketing Specialist, Pritha is the gatekeeper of SelectHub's articles and buyer's guides, ensuring the highest level of quality. She also previously held a Content Writer role in the team, creating a variety of content types for CRM and marketing automation. Outside work, she is a singer, a passionate reader and a full-time mom. [See Full Bio](https://www.selecthub.com/author/pritha-basu/) Your review has been submitted and should be visible within 24 hours. Review Title Pros Cons Overall feedback Your name Your job title Industry [Choose your main industry ](javascript:void%28%29) * [Accounting / CPA](javascript:void%28%29) * [Advertising](javascript:void%28%29) * [Aerospace & Defense](javascript:void%28%29) * [Agriculture](javascript:void%28%29) * [Apparel](javascript:void%28%29) * [Architecture](javascript:void%28%29) * [Auto Dealership](javascript:void%28%29) * [Automotive](javascript:void%28%29) * [Banking & Financial Services](javascript:void%28%29) * [Banking & Mortgage](javascript:void%28%29) * [Chemicals](javascript:void%28%29) * [Construction & Engineering](javascript:void%28%29) * [Construction / Contracting](javascript:void%28%29) * [Consulting](javascript:void%28%29) * [Consumer Products](javascript:void%28%29) * [Distribution](javascript:void%28%29) * [E-commerce](javascript:void%28%29) * [Education](javascript:void%28%29) * [Electronics](javascript:void%28%29) * [Energy & Utilities](javascript:void%28%29) * [Federal Government](javascript:void%28%29) * [Field Maintenance](javascript:void%28%29) * [Food & Beverage](javascript:void%28%29) * [Healthcare / Social Services](javascript:void%28%29) * [Hospitality / Gaming / Travel](javascript:void%28%29) * [Human Resources](javascript:void%28%29) * [Industrial Machinery](javascript:void%28%29) * [Information Technology & High Tech](javascript:void%28%29) * [Insurance](javascript:void%28%29) * [Legal](javascript:void%28%29) * [Maintenance / Field Service](javascript:void%28%29) * [Manufacturing](javascript:void%28%29) * [Marketing Services](javascript:void%28%29) * [Media & Communications / Entertainment](javascript:void%28%29) * [Mill Products](javascript:void%28%29) * [Mining / Metals](javascript:void%28%29) * [Mortgage](javascript:void%28%29) * [Non-Profit](javascript:void%28%29) * [Not Available](javascript:void%28%29) * [Oil & Gas](javascript:void%28%29) * [Other](javascript:void%28%29) * [Other Services](javascript:void%28%29) * [Payroll Provider](javascript:void%28%29) * [Pharmaceuticals](javascript:void%28%29) * [Professional Employer Organization](javascript:void%28%29) * [Professional Services](javascript:void%28%29) * [Property Management](javascript:void%28%29) * [Public Sector](javascript:void%28%29) * [Real Estate](javascript:void%28%29) * [Recruiting Agency](javascript:void%28%29) * [Religious Institutions](javascript:void%28%29) * [Retail](javascript:void%28%29) * [Sales & Marketing](javascript:void%28%29) * [Semiconductors](javascript:void%28%29) * [Software / IT](javascript:void%28%29) * [Sports and Recreation](javascript:void%28%29) * [Staffing Agency](javascript:void%28%29) * [State & Local Government](javascript:void%28%29) * [Telecommunications](javascript:void%28%29) * [Third-Party Administrator](javascript:void%28%29) * [Transportation & Logistics](javascript:void%28%29) * [Wholesale Distribution](javascript:void%28%29) Company Size [Choose your company size ](javascript:void%28%29) * [1 employee](javascript:void%28%29) * [2 to 9 employees](javascript:void%28%29) * [10 - 19 employees](javascript:void%28%29) * [20 - 49 employees](javascript:void%28%29) * [50 - 99 employees](javascript:void%28%29) * [100 - 499 employee](javascript:void%28%29) * [500 - 999 employees](javascript:void%28%29) * [1,000 - 2,499 employees](javascript:void%28%29) * [2,500 - 4,999 employees](javascript:void%28%29) * [5,000 - 9,999 employees](javascript:void%28%29) * [10,000 - 24,999 employees](javascript:void%28%29) * [25,000 - 49,999 employees](javascript:void%28%29) * [50,000 + employees](javascript:void%28%29) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Customer Experience", "item": "https://www.selecthub.com/category/customer-experience/" }, { "@type": "ListItem", "position": 3, "name": "Customer Experience Software", "item": "https://www.selecthub.com/c/customer-experience-software/" }, { "@type": "ListItem", "position": 4, "name": "InMoment" } ] } { "@context": "http://schema.org", "@type": "SoftwareApplication", "name": "InMoment", "description": "InMoment is a unified, cloud-based experience intelligence solution that improves the customer, employee and business experiences. Users can create, schedule and share personalized reports and dashboards with live data sets, enhancing customer interactions. Organizations can leverage the EX and MX Cloud to gain employee perspectives and industry insights, respectively. Active Listening Studio delivers smart surveys, real-time responses, social monitoring and more.Automate workflows, collect data from third-party modules, analyze feedback and manage cases by accessing flexible integrations with CRMs, APIs, HRIs, social media and other legacy communication channels. It also offers case management, data management, data exploration, action planning and more", "review": { "@type": "Review","reviewRating": { "@type": "Rating", "ratingValue": 73, "bestRating": 100 }, "author": { "@type": "Person", "name": "Saumya Anand", "reviewBody": "In the realm of customer experience management, InMoment has carved out a distinctive niche, as evidenced by user reviews over the past year. Users frequently laud its intuitive interface and robust analytics capabilities, which stand out as significant strengths. These features allow businesses to dive deep into customer feedback, transforming raw data into actionable insights. This depth of analysis is often compared favorably to similar products, where users might find the analytics either too basic or overwhelmingly complex. InMoment strikes a balance, offering depth without sacrificing usability. However, some users have pointed out weaknesses, particularly regarding the integration process with existing systems, which can be cumbersome and less seamless than desired. This contrasts with competitors that prioritize plug-and-play solutions, though often at the expense of customization and depth. Another point of differentiation is InMoment's customer support, which is consistently praised for its responsiveness and helpfulness, a critical factor when navigating the complexities of customer experience software. These factors are crucial for businesses that rely on nuanced customer feedback to drive decisions. The ability to easily interpret and act on customer data can be the difference between stagnation and growth. InMoment's blend of powerful analytics and supportive customer service positions it as an ideal solution for medium to large businesses that prioritize customer experience but need a tool that can integrate deeply with their existing processes. Its suitability for these businesses is further underscored by its scalability and the ability to handle complex data sets, making it a go-to for organizations looking to grow their understanding of customer needs without getting bogged down in technical complexities." } }, "image": "https://cdn.selecthub.com/products/2f10c1578a0706e06b6d7db6f0b4a6af-13b78d97d6cf1113408f624a35cf8637/resources/normal/logo.png?1693318681", "aggregateRating": { "@type": "AggregateRating", "ratingValue": "92", "bestRating": "100", "worstRating": "1", "ratingCount": "56" }, "positiveNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Integrations: InMoment integrates with various CRM and CX platforms, such as Salesforce and Zendesk, allowing users to centralize customer data and streamline workflows." }, { "@type": "ListItem", "position": 2, "name": "Reporting and Analytics: The platform offers robust reporting and analytics capabilities, enabling users to gain insights into customer sentiment, identify trends, and track key metrics over time." }, { "@type": "ListItem", "position": 3, "name": "Customization: InMoment provides a high degree of customization, allowing users to tailor the platform to their specific needs and preferences. 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