[Home](https://www.selecthub.com/) \> [CRM](https://www.selecthub.com/category/customer-relationship-management/) \> [CRM Software](https://www.selecthub.com/c/crm-software/) \> Zoho CRM Categories: * [CRM Software](https://www.selecthub.com/c/crm-software/) * [Contact Management Software](https://www.selecthub.com/c/contact-management-software/) * [Lead Management Software](https://www.selecthub.com/c/lead-management-software/) * [Sales Force Automation Software](https://www.selecthub.com/c/sales-force-automation-software/) * [...](#) ## What Is Zoho CRM? **Industry Specialties:** Serves all industries Zoho CRM enables an organization’s sales force to work more effectively and close more deals. It incorporates lead management, marketing automation, contact management, multichannel forecasting, territory management, and a host of other capabilities. Built with conversational AI, it supports users by predicting lead and deal success, offering a voice assistant, and suggesting activities to automate based on behavior analysis. Users can leverage workflow automation to streamline manual tasks and stay on top of performance with real-time reporting and analytics. **Integrations** I have to commend Zoho for not compromising on integration. It works seamlessly with our favorite tools like Google Workspace, [Mailchimp](https://www.selecthub.com/p/marketing-automation-software/mailchimp/), Slack, Zoom and many more. But it doesn’t integrate with [CPQ solutions](https://www.selecthub.com/c/cpq-software/). **Pricing** Zoho offers four pricing options: * **Free:** $0 for up to 3 users * **Standard:** $14/user/month * **Professional:** $23/user/month * **Enterprise:** $40/user/month * **Ultimate:** $52/user/month **Our Research Process for Zoho CRM** I wanted to be thorough in my review of Zoho, so I signed up for a free trial to get hands-on experience. I also read through user reviews and studied all the features the company highlights. To get deeper insights, I read case studies, analyzed SelectHub's data and watched product demos and tutorials. The most valuable part was interviewing actual daily users who shared their unfiltered experiences with the platform. This multi-angle research approach helped me see beyond the marketing hype to understand what Zoho CRM actually delivers. PRICE $ $ $ $ $ COMPANY SIZE S M L DEPLOYMENT PLATFORM [ Try Before You Buy. Request a Free Demo Today! Request Demo It's completely free! ](https://pmo.selecthub.com/get-product-demo/?category=CRM+Software&product%5Fname=Zoho%2BCRM&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcrm-software%2Fzoho-crm%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F1a5b1e4daae265b790965a275b53ae50-27100143c091e2ff8532000c516b55f7%2Fresources%2Fnormal%2Flogo.png%3F1724433236) [Contributors](#view-contributors) ![Anjali Krishna]() Written by Anjali Krishna Technical Content Writer [ Read Bio](https://www.selecthub.com/author/anjali-krishna/) ![Pooja Verma]() Edited by Pooja Verma Content Editor [ Read Bio](https://www.selecthub.com/author/pooja-verma/) User Sentiment i ![User satisfaction level icon: great]() Based on 11346 reviews: Add your rating: ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() Product Screenshots and Videos ## #2 Zoho CRM is ranked #2 on the top 10 CRM Software leaderboard based on a comprehensive analysis performed by SelectHub research analysts. Compare the leaders with our In-Depth Report. [ Get the Report Now](https://pmo.selecthub.com/top-crm-analyst-report-site-vers?category%5Fslug=crm-software&product%5Fslug=zoho-crm&slug=zoho-crm&product%5Fname=Zoho+CRM&category=CRM+Software&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcrm-software%2Fzoho-crm%2F) ## Zoho CRM Pricing Based on our most recent analysis, Zoho CRM pricing starts at $14 (Per User, Monthly, Freemium). [Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=Zoho%2BCRM&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcrm-software%2Fzoho-crm%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F1a5b1e4daae265b790965a275b53ae50-27100143c091e2ff8532000c516b55f7%2Fresources%2Fnormal%2Flogo.png%3F1724433236&price=2) Price $ $ $ $ $ i Starting From $14 Pricing Model Per User, Monthly, Freemium Free Trial 15-30 Days ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Zoho+CRM&category=CRM+Software&product%5Flogo=https://cdn.selecthub.com/products/1a5b1e4daae265b790965a275b53ae50-27100143c091e2ff8532000c516b55f7/resources/normal/logo.png?1724433236)) ## Training Resources Zoho CRM is supported with the following types of training: Documentation In Person Live Online Videos Webinars ## Support The following support services are available for Zoho CRM: Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ## Product Information and Resellers Product Information Reseller - Aarialife Technologies Reseller - Hero Technical Solutions ## Zoho CRM Benefits and Insights Why use Zoho CRM? ### Key differentiators & advantages of Zoho CRM * **Best for Accounts and Contact Management:** Zoho earned a perfect 100 for customer management, according to our analysts. It provides a complete view of all customer interactions, from pending deals to payment history, in one centralized location. The platform offers multiple ways to create and manage contacts, including manual entry, CSV/XLS file imports and web form submissions, making it easy to build and maintain your customer database. * **Real-Time Data Analysis:** Track KPIs across the sales cycle with advanced analytics tools providing visibility for everyone from the C-suite to sales reps. I set up dashboard widgets and customized the metrics displayed, so I could surface the most important data. The system includes standard and custom reports, which you can filter to locate specific information and blend to create multidimensional reports. * **AI-Powered Performance Optimization:** Use Zia is the system’s conversational AI assistant and helps users get more done and work smarter. I searched through our database by sending a request via text. You can use Zia to improve data accuracy, optimize timing for emails and calls, and understand the sentiment behind the emails your leads and customers send. * **Automated Lead Creation:** Use the email parser tool to automate lead creation by sending email enquiries to the parser email that extracts the information. You can then reduplicate and approve the leads to ensure they’re good. I could add and color code tags, create custom views for leads and view leads in Zoho sheets. * **Support Mobility:** Mobile CRM apps for both Android and iOS devices provide users with immediate access to important information, no matter where they are. Sales reps can view daily activities and optimize in-person meetings with geo-location. They can also manage records even while offline — all changes automatically sync once their device reconnects. The card scanner app, supported on iOS and Android devices as well, enables users to digitally capture business cards at events and meetings. * **Personalized Solutions:** Use the developer platform for full control over your software ecosystem. Unify data across business systems, develop apps and boost the capabilities of the CRM interface with a combination of tools including widgets, a REST API and SDKs for web and mobile. I found that it incorporates both code and WYSIWYG elements so users of all technical levels can leverage it successfully. * **Easy To Set Up:** Speed up the onboarding process via Zwitch, with the help of Zoho support staff or use the built-in tools to transfer from other CRM platforms. I liked how easy it was to navigate the header-style menu. Add new products, contacts and accounts with the same form style. Set up was also a breeze with helpful pop-ups and links to knowledge base articles if I got stuck. * **Tailor-Made Customizations:** Create your own workflow rules. I tested out adding a “Big Fish” tag when leads recorded an annual revenue of above $100,000 and a follow-up automation. You can also use the Kiosk Studio to build page layouts and automations, it’s a bit more technical but offers helpful pop-ups and tips. I was also able to create a rule that assigned all leads that started with a 222 area code to a specific user. ### Industry Expertise More than 150,000 businesses across 180 countries use Zoho CRM. It’s suitable for companies in any industry, with particular effectiveness for the retail, real estate, financial services and life sciences sectors. Clients range in size from small businesses to enterprise organizations and include Netflix, Suzuki, Bose and Ducati. ## Zoho CRM Reviews Based on our most recent analysis, Zoho CRM reviews indicate a 'great' User Satisfaction Rating of 85% based on 11346 user reviews from 5 recognized software review sites. ![User satisfaction level icon: great]() 11346 reviews 85% of users would recommend this product ### Synopsis of User Ratings and Reviews Based on an aggregate of Zoho CRM reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst. #### Pros * **Work Offline:** Users who mention this feature say the platform functions well even when used in offline mode. * **Business Management:** The system monitors business performance, populates the website with suitable visitors and keeps a tab on productivity and output, eliminating unmatched customers and removing hassle according to users who mention this aspect. * **Affordable:** Users said the software is budget-friendly as compared to other CRM systems and has considerably more adaptive features for the price. * **Integrations:** Reviewers appreciated Zoho’s integration with in-house tools that support unified workflows, flexibility and email functionality. **What Users Like** * **Workflow Automation:** “After integrating Zoho CRM, I set up automated workflows that sent follow-up emails for abandoned carts. This increased conversions and saved me hours each week manually managing outreach. The result? A 25% increase in cart recovery!” - [Shu Saito](https://www.linkedin.com/in/shu-s-650858b8/), Founder and CEO of [All Filters](https://www.allfilters.com/) #### Cons * **Learning Curve:** Users mentioned some features and customization requires additional time and learning to implement. * **Customer Support:** Zoho’s customer support and inquiry resolution isn’t very responsive, according to users who refer to support. However, the chat support is comparatively better. * **Lags and Delays:** Reviewers noted there is sometimes a lag in notifications for email tracking and updates. #### Researcher's Summary: Zoho CRM is a cloud-based CRM solution that serves businesses of all sizes and across various industries. It provides users with real-time data analysis, AI-powered sales performance optimization and extensive automation and customization. You can streamline workflows and improve sales efficiency with lead nurturing, deal management, and third-party integrations. With an analyst rating of 87, Zoho is one of the top CRM products in the market, according to our research, right alongside industry heavyweights like Salesforce and ahead of CRM giants like HubSpot and Oracle Sales Cloud. Here's how [Mistras Group](https://www.zoho.com/crm/customers/mistras-group.html), a multinational asset protection provider, improved its sales processes with Zoho. They tackled inconsistent record-keeping by implementing standardized workflows, hierarchical roles and custom modules in Zoho CRM. The transition helped them capture customer information, specifically during trade shows, using Zoho Scanner while setting clear workflow rules for timely updates and accurate reporting. With over 40 standard reports and 50-70 custom reports, Mistras gained full visibility into their operations, helping them track high-value clients worth over $1 million and make data-driven forecasts. This systematic practice of customer data management has helped them win new business and strengthen existing partnerships. During the test run of their free trial, I loved working with standout features like the customizable dashboard, automated lead creation via the email parser and drop-down linking for account, product, lead and quote creation. Zoho’s AI assistant, Zia, recommends product matches for users based on the behavioral patterns of all customers. You can control the AI’s recommendation model. Set one up from scratch or use a predefined option. Zoho’s mobile app is just as powerful as the desktop version, giving you access to all its features on the go. Plus, it has in-depth reporting capabilities, which can help identify improvement areas. However, I found that these reports, while extensive, might not be as visually appealing as the graphs and infographics you’d find on other platforms like HubSpot. If you’re looking for an all-in-one CRM that does pretty much everything, you can’t go wrong with Zoho CRM. According to our data, it fully supports 86% of key CRM requirements out of the box. And only 5% aren’t supported at all. In fact, it fully supports more features out of the box than CRM juggernauts, Salesforce (81%) and HubSpot (80%). Despite delivering a ton of helpful features, Zoho CRM does lack a few tools, according to our research. It doesn’t offer mobile push notifications. If you need a system to manage contracts and quotes, you’ll need to connect with other platforms, such as Zoho Contracts and Zoho Subscriptions, each of which costs extra. Zoho CRM also doesn’t integrate with CPQ solutions. Users report a learning curve associated with full feature utilization and customization. Additionally, some advanced features and functionalities require upgrades to higher tiers, making it expensive for smaller teams. Overall, Zoho CRM offers an interoperable solution for businesses looking for a customizable, affordable CRM platform. ## Key Features * **Sales Force Automation:** Automate tedious sales tasks such as lead generation and routing, data entry, email notifications, field updates and more. Optimize lead management, deal management, account management, contact management, and manage workflow and assignment rules. * **Process Management:** Enable your sales team to follow a standardized sales strategy. Use the blueprint feature to log offline processes such as order management or deal closure, ensuring consistent execution. Create automated approvals for common activities such as vacation time requests, capital expense reports and pricing discount requests. Additionally, you can set rules for assigning leads, escalating cases and validating CRM data. * **Opportunity Management:** Keep everyone’s antennas tuned to the same channel with Zoho’s activity tracking for all customer interactions like emails, calls, tasks and notes. Create deals and associate them with campaigns with drop-down fields and generate multiple pipelines using the standard template or your own personalized fields You can create a custom Kanban view using dropdown options and fields. * **Multichannel Support:** Connect with your email platform to send emails directly from the CRM. Connect your brand’s social media channel to respond in real-time, follow relevant conversations and automate lead generation. Use the Phonebridge integration to enable sales reps to easily log and track information from calls. You can also embed live chat and lead capture forms on your website to facilitate sales, marketing and customer service efforts. * **Sales Enablement:** Aid sales reps in their daily jobs using features like quotes and purchase orders (via integration with Zoho’s Finance Suite), a documents library, integration with Zoho’s presentation and document creation applications, and external-facing portals for partners and vendors. It also offers a calendar, a feature called SalesInbox for prioritizing the most lucrative emails, a web meeting platform through the Zoho Meeting integration, real-time notifications, collaboration feeds and more. * **Performance Management:** Gauge how a product, team or region is performing with forecasting tools. Group customers based on shared attributes (region, product, etc.) with territory management and gamify elements to encourage friendly competition that boosts performance among sales reps. Zia can also help improve performance by helping you target leads that are most likely to generate revenue. Your sales reps can engage with website visitors via chatbots for web and mobile, so every query receives attention even if they’re away from their desks. * **Marketing Automation:** Streamline marketing efforts by segmenting customers using a range of criteria, automating lead nurturing follow-ups, creating code-free web forms to gather customer information, scanning and uploading business cards, and analyzing campaign spending. Use capabilities like end-to-end event management, email campaign capabilities, surveys, and marketing details like budgets and performance metrics. A hierarchy feature lets you hook sub-campaigns to related main campaigns. * **Team Collaboration:** Use Feeds as a central location for collaborating, sharing announcements and offering advice. You can integrate chat functionality to facilitate everyday tasks and automatically send real-time sales updates. Users can leave notes on records or activities and tag other team members. Other features include groups for collaborating around specific events or for specific purposes, as well as [project management](https://www.selecthub.com/category/project-management/) tools via integration with Zoho Projects. * **Third-Party Integrations:** Connect with more than 50 third-party apps for collaboration, document management, live chat, telephony, messaging, events and meetings, quote management, document signing, lead management, marketing automation, social media, storage and more. Integrations include G Suite, Office 365, Slack, Shopify, Mailchimp, Facebook Ads, QuickBooks, GoToWebinar, DocuSign, Dropbox and Zapier. * **Security:** Store critical business data in secure vaults, choose where you want your data stored (U.S. and EU data centers) and encrypt data fields. Use audit logs to track activity, enable two-factor authentication and designate which IP addresses users can use to log in. Real-time backups on multiple servers ensure you won’t lose data due to a system-based or natural disaster. ## See It in Action: Converting Leads to Deals in Zoho CRM Lead management is often a make-or-break feature for CRM users, and I'd heard great things about Zoho's approach. To find out for myself, I tested Zoho’s lead conversion process to see how user-friendly it is, especially for those who might find complex CRM systems intimidating. 1\. Starting from the home page, I navigated to the **Leads** dashboard and opened a lead's profile. Let’s assume that this particular lead showed strong potential for conversion. I hit the **Convert** button. ![](https://www.selecthub.com/wp-content/uploads/2025/01/zoho-lead-to-deal-1.png) ![](https://www.selecthub.com/wp-content/uploads/2025/01/zoho-lead-to-deal-2.png) 2\. Then, I selected the **Create a new deal for this account** option, filled in the necessary deal details and clicked **Convert**. ![](https://www.selecthub.com/wp-content/uploads/2025/01/zoho-lead-to-deal-3.png) ![](https://www.selecthub.com/wp-content/uploads/2025/01/zoho-lead-to-deal-4.png) 3\. I headed over to the **Deals** section, where my newly created deal appeared right at the top. I liked how easy it is to move the deal through different stages of the sample sales pipeline — no confusion about what should go where. ![](https://www.selecthub.com/wp-content/uploads/2025/01/zoho-lead-to-deal-5.png) ![](https://www.selecthub.com/wp-content/uploads/2025/01/zoho-lead-to-deal-6.png) 4\. The next step was adding products to my deal. With a few clicks, I was able to select and attach the relevant product to my deal. The system even makes it easy to generate a quote right then and there if you want. ![](https://www.selecthub.com/wp-content/uploads/2025/01/zoho-lead-to-deal-7.png) ![](https://www.selecthub.com/wp-content/uploads/2025/01/zoho-lead-to-deal-8.png) ![](https://www.selecthub.com/wp-content/uploads/2025/01/zoho-lead-to-deal-9.png) I have to say, Zoho's straightforward interface really impressed me. There was no hunting around for features — everything was exactly where I expected it to be. This kind of intuitive design makes a huge difference, especially for users who just want to get their work done without rummaging through countless CRM features. ## Approach to Common CRM Challenges * **Centralize Your Communication Channels:** Manage all correspondence via the SalesInbox. Monitor and respond to interactions across every stage of the customer lifecycle without needing to constantly switch between applications with access to email, phone, social media and other channels. * **Act in Context:** Connect every interaction with a contact to their profile. Give teams across departments full visibility, so every conversation has the context needed to be effective. Use filters to find specific information quickly. * **Save Time:** Automate repetitive, time-consuming tasks using the system’s workflow rules to increase team productivity. Use webhooks to extend your automations to third-party apps. * **Make Sense of Data:** Create visualizations to provide an easy-to-understand representation of data for managers and sales reps. Drill into metrics with heat maps and pie charts. Use an AI tool called Anomaly Detector to compare predicted vs. actual sales data for further insights. ## Cost of Ownership Frequently asked questions regarding Zoho CRM pricing include: **Q: How much does Zoho CRM cost?** A: Zoho offers a tiered subscription model. If you select the “bill annually option” the standard subscription starts at $14 per user per month, the professional tier is $23 per user per month, enterprise is $40 a user a month and the ultimate is $52 per user per month. **Q: Does Zoho CRM offer a free trial?** A: Yes, Zoho CRM has a free 14-day trial that doesn’t require payment information. All you need to sign up for the trial is a company email. ## Limitations At the time of this review, these are the limitations according to user feedback: * AI capabilities not supported in the free plan. * The platform can be challenging to customize. * It can be expensive to access advanced features. ## Demo Resources * **Knowledge Base:** Search for answers to FAQs, watch webinars, read eBooks and tap into the developer space. * **User Community:** Get insights from users and Zoho partners on tips and troubleshooting advice. * **Training Courses:** Sign-up for Zoho’s training programs and certifications. ## FAQs Frequently asked questions regarding Zoho CRM include: **Q: How do you contact customer support?** A: Zoho offers multiple support options: * **Email:** Contact [support@zohocrm.com](mailto:support@zohocrm.com) for assistance. * **Social Media:** Get help on Twitter by tagging @zohocares. * **Phone Support:** Available for paying customers at +1 (888) 900-9646 (additional country numbers are listed on Zoho’s website): * **Classic Plan:** 8 hours a day, 5 days a week. * **Premium & Enterprise Plans:** 24/7 support. **Q: What are the different levels of customer support offered by Zoho CRM?** A: The Basic level offers a handful of services and a max response time of 24 hours, while the Enterprise plan includes advanced options like product onboarding, the services of a technical account manager and a max response time of one hour. ![Banner of Pricing guide for Zoho CRM]() ## Pricing & Cost Details Includes Price/User and Minimum Commitment Terms for Zoho CRM See Zoho CRM Pricing Details ## Value-Added Benefits ### How Aarialife Technologies adds value to Zoho CRM * **Consulting and Implementation:** Maps the customer journey, provides expert consulting and helps implement suite services. * **Expert Customization:** Offers customization for layouts, fields, reports and more within the same dashboard or with Zoho integration to fit business needs. * **Support:** A dedicated team of consultants, administrators, developers and client support help resolve client-related queries. * **Creator Development:** Provides remote access to data, integration with cloud services, automation for business processes, custom reports, collaboration and more, along with application creation abilities. * **CRM+ for 360-Degree View:** Gives a comprehensive view of customers to sales, marketing and support to help convert prospects into customers. ### Industry Expertise As a premium partner of Zoho, Aarialife Technologies caters to various industries such as software, technology, design, hospitality, media and more. ## Additional Support and Services **Advice:** Extends development services for custom app development of Zoho CRM, as well as integration with Zoho Books, Zoho One, Zoho Projects and Zoho Creator to assist various departments with operational activities. **Consulting:** Offers expert consultation for resolving client queries along with implementation guidance. **Engineering:** Provides support via a support form, email and phone through their Contact Us page. **Implementation:** Expert consultants help clients understand the customer journey and provide guidance through implementation services. ## Value-Added Benefits ### How Hero Technical Solutions adds value to Zoho CRM * **Streamlined Workflow:** With a strong background in business process and software engineering, Hero offers endless possibilities through a combination of multiple business applications. They can streamline things through customization and automation, and build functionalities that go beyond base capabilities. * **Playbook Advantage:** This approach helps master the design of architecture and process, shifting heavy lifting to the front end. Ensure streamlined development, fast delivery, accurate offerings and minimal revision with this model. * **Detailed Planning:** As experienced consultants, they understand business requirements and processes, and offer documented recommendations to execute. This ensures regular project work on a fixed price basis, along with an agreement on timeline and deliverables. * **Two-Step Process:** Break the entire process into two phases to avoid rework. Finalize on the interface first, and then move to coding and configuration. * **Analytical Review:** After development is complete, get a detailed review about the app’s functionalities from an expert. This enables making last moment adjustments before final publication. * **Better Processes:** They ensure transformation in business processes by leveraging prior experience in architecture and implementations. ### Industry Expertise They serve companies across industries such as marketing, social services, logistics, non-profit, winemaking, among others. ## Additional Support and Services **Advice:** Hero provides getting started support as well as ongoing support that includes email, consulting and development packages. Additionally, they offer support through email, training and other methods to ensure smooth operations in the post-launch phase. This also helps identify areas of improvement. **Consulting:** Implementation methodology involves creating a “Playbook” that includes details about specific functionality, processes, customizations, workflow, reporting and other elements, ensuring timely and accurate delivery. **Engineering:** Certified Zoho staff assist with technical support, best practices and usage issues. They also have access to advanced support options with Zoho and additional resources to make sure customers get what they need. **Implementation:** As part of a project, Hero provides maximum possible support to clients, ranging from system design to data migration, training and ongoing technical support. ## Compare CRM Software These are the top products most often compared. Generating Scorecard... Compare to Zoho CRM You can choose 4 products to compare [ Pipeliner CRM ](https://www.selecthub.com/p/crm-software/pipeliner/) [ Salesforce Sales Cloud ](https://www.selecthub.com/p/crm-software/salesforce-sales-cloud/) [ HubSpot Sales ](https://www.selecthub.com/p/sales-force-automation-software/hubspot-sales/) [ NetSuite CRM ](https://www.selecthub.com/p/crm-software/netsuite-crm/) [ Oracle Sales Cloud ](https://www.selecthub.com/p/crm-software/oracle-sales-cloud/) [ Dynamics 365 Sales ](https://www.selecthub.com/p/sales-force-automation-software/dynamics-365-sales/) [ Creatio ](https://www.selecthub.com/p/crm-software/creatio/) [ Pega CRM ](https://www.selecthub.com/p/crm-software/pega-crm/) [ monday CRM ](https://www.selecthub.com/p/crm-software/monday-crm/) Generating Scorecard... Compare to Zoho CRM ## Head-to-Head Comparison ![Zoho CRM Software Tool]() vs * [Act! CRM](https://www.selecthub.com/crm-software/zoho-crm-vs-act/) * [Agile CRM](https://www.selecthub.com/crm-software/zoho-crm-vs-agile-crm/) * [Apptivo](https://www.selecthub.com/crm-software/zoho-crm-vs-apptivo/) * [BenchmarkONE](https://www.selecthub.com/crm-software/zoho-crm-vs-benchmarkone/) * [Bitrix24](https://www.selecthub.com/crm-software/zoho-crm-vs-bitrix24/) * [Brivity](https://www.selecthub.com/crm-software/zoho-crm-vs-brivity/) * [Capsule CRM](https://www.selecthub.com/crm-software/zoho-crm-vs-capsule-crm/) * [CINC](https://www.selecthub.com/crm-software/zoho-crm-vs-cinc/) * [Cirrus Insight](https://www.selecthub.com/crm-software/zoho-crm-vs-cirrus-insight/) * [ConvergeHub](https://www.selecthub.com/crm-software/zoho-crm-vs-convergehub/) * [Copper CRM](https://www.selecthub.com/crm-software/zoho-crm-vs-copper-crm/) * [Creatio](https://www.selecthub.com/crm-software/zoho-crm-vs-creatio/) * [Daylite](https://www.selecthub.com/crm-software/zoho-crm-vs-daylite/) * [Dynamics 365 CRM](https://www.selecthub.com/crm-software/zoho-crm-vs-dynamics-365-crm/) * [Freshsales](https://www.selecthub.com/crm-software/zoho-crm-vs-freshsales/) * [Freshworks CRM](https://www.selecthub.com/crm-software/zoho-crm-vs-freshworks-crm/) * [GoldMine](https://www.selecthub.com/crm-software/zoho-crm-vs-goldmine/) * [GreenRope](https://www.selecthub.com/crm-software/zoho-crm-vs-greenrope/) * [HoneyBook](https://www.selecthub.com/crm-software/zoho-crm-vs-honeybook/) * [HubSpot CRM](https://www.selecthub.com/crm-software/zoho-crm-vs-hubspot-crm/) * [Infor CloudSuite CRM](https://www.selecthub.com/crm-software/zoho-crm-vs-infor-crm/) * [Infusionsoft](https://www.selecthub.com/crm-software/infusionsoft-vs-zoho-crm/) * [Insightly](https://www.selecthub.com/crm-software/zoho-crm-vs-insightly/) * [Keap](https://www.selecthub.com/crm-software/zoho-crm-vs-keap/) * [Kommo](https://www.selecthub.com/crm-software/zoho-crm-vs-kommo/) * [Less Annoying CRM](https://www.selecthub.com/crm-software/zoho-crm-vs-less-annoying-crm/) * [Membrain](https://www.selecthub.com/crm-software/zoho-crm-vs-membrain/) * [monday CRM](https://www.selecthub.com/crm-software/zoho-crm-vs-monday-crm/) * [NetSuite CRM](https://www.selecthub.com/crm-software/zoho-crm-vs-netsuite-crm/) * [Nimble CRM](https://www.selecthub.com/crm-software/zoho-crm-vs-nimble-crm/) * [Nutshell CRM](https://www.selecthub.com/crm-software/zoho-crm-vs-nutshell-crm/) * [Odoo CRM](https://www.selecthub.com/crm-software/zoho-crm-vs-odoo-crm/) * [OnePageCRM](https://www.selecthub.com/crm-software/zoho-crm-vs-onepagecrm/) * [Oracle Sales Cloud](https://www.selecthub.com/crm-software/zoho-crm-vs-oracle-sales-cloud/) * [Pega CRM](https://www.selecthub.com/crm-software/zoho-crm-vs-pega-crm/) * [Pipedrive](https://www.selecthub.com/crm-software/pipedrive-vs-zoho-crm/) * [Pipeliner CRM](https://www.selecthub.com/crm-software/zoho-crm-vs-pipeliner/) * [Ringy](https://www.selecthub.com/crm-software/zoho-crm-vs-ringy/) * [Sage CRM](https://www.selecthub.com/crm-software/zoho-crm-vs-sage-crm/) * [Salesflare](https://www.selecthub.com/crm-software/zoho-crm-vs-salesflare/) * [SalesNow](https://www.selecthub.com/crm-software/zoho-crm-vs-salesnow/) * [SAP CRM](https://www.selecthub.com/crm-software/zoho-crm-vs-sap-crm/) * [Spiro](https://www.selecthub.com/crm-software/zoho-crm-vs-spiro/) * [Streak CRM](https://www.selecthub.com/crm-software/zoho-crm-vs-streak/) * [Sugar Sell](https://www.selecthub.com/crm-software/zoho-crm-vs-sugar-sell/) * [SuiteCRM](https://www.selecthub.com/crm-software/zoho-crm-vs-suitecrm/) * [Vendasta](https://www.selecthub.com/crm-software/zoho-crm-vs-vendasta/) * [Vtiger](https://www.selecthub.com/crm-software/zoho-crm-vs-vtiger/) * [Workbooks](https://www.selecthub.com/crm-software/zoho-crm-vs-workbooks/) * [Zendesk Sell](https://www.selecthub.com/crm-software/zoho-crm-vs-zendesk-sell/) ## Awards SelectHub research analysts have evaluated Zoho CRM and concluded it earns best-in-class honors for Account and Contact Management, Lead Management, Opportunity Management and Platform Security. ![Account and Contact Management Award]() ![Lead Management Award]() ![Opportunity Management Award]() ![Platform Security Award]() ## Relevant Articles [ Salesforce vs. Act! CRM vs. Zoho CRM](https://www.selecthub.com/customer-relationship-management/salesforce-vs-act-vs-zoho/) ## Pricing for CRM Software ![Banner of Pricing guide for CRM Software]() ## Similar Products Here are the most similar products to Zoho CRM. [ CBS CRM ](https://www.selecthub.com/p/crm-software/cbs-crm/) [ OroCommerce CRM ](https://www.selecthub.com/p/crm-software/orocommerce-crm/) [ Corelogic Restoration CRM ](https://www.selecthub.com/p/crm-software/carelogic-restoration-crm/) [ Starter Suite ](https://www.selecthub.com/p/crm-software/starter-suite/) [ Spotler CRM ](https://www.selecthub.com/p/crm-software/spotler-crm/) [ PulseCRM ](https://www.selecthub.com/p/crm-software/pulsecrm/) [ Rolldog ](https://www.selecthub.com/p/crm-software/rolldog/) [ Ploomes ](https://www.selecthub.com/p/crm-software/ploomes/) [ SmartMatchApp ](https://www.selecthub.com/p/crm-software/smartmatchapp/) [ Continuum CRM ](https://www.selecthub.com/p/crm-software/continuum-crm/) ## About the Contributors The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content. [ ](https://www.selecthub.com/author/anjali-krishna/) Written by [Anjali Krishna](https://www.selecthub.com/author/anjali-krishna/) Technical Content Writer Anjali is a former Technical Content Writer at SelectHub who specialized in software categories including CRM, fundraising, and sales force automation. Drawing on her IT engineering background and 5 years of experience as a writer helped her translate technical topics into engaging content to educate software buyers. [See Full Bio](https://www.selecthub.com/author/anjali-krishna/) [ ](https://www.selecthub.com/author/pooja-verma/) Edited by [Pooja Verma](https://www.selecthub.com/author/pooja-verma/) Content Editor Pooja Verma is a Content Editor and Technical Content Writer at SelectHub. She has over 5 years of experience covering software categories like CRM, marketing automation, supply chain management and endpoint security. Pooja earned a literature degree from Miranda House, DU and also holds a Master’s in Journalism from Symbiosis Institute of Media and Communication in India. [See Full Bio](https://www.selecthub.com/author/pooja-verma/) Your review has been submitted and should be visible within 24 hours. Review Title Pros Cons Overall feedback Your name Your job title Industry [ Choose your main industry](javascript:void%28%29) * [Accounting / CPA](javascript:void%28%29) * [Advertising](javascript:void%28%29) * [Aerospace & Defense](javascript:void%28%29) * [Agriculture](javascript:void%28%29) * [Apparel](javascript:void%28%29) * [Architecture](javascript:void%28%29) * [Auto Dealership](javascript:void%28%29) * [Automotive](javascript:void%28%29) * [Banking & Financial Services](javascript:void%28%29) * [Banking & Mortgage](javascript:void%28%29) * [Chemicals](javascript:void%28%29) * [Construction & Engineering](javascript:void%28%29) * [Construction / Contracting](javascript:void%28%29) * [Consulting](javascript:void%28%29) * [Consumer Products](javascript:void%28%29) * [Distribution](javascript:void%28%29) * [E-commerce](javascript:void%28%29) * [Education](javascript:void%28%29) * [Electronics](javascript:void%28%29) * [Energy & Utilities](javascript:void%28%29) * [Federal Government](javascript:void%28%29) * [Field Maintenance](javascript:void%28%29) * [Food & Beverage](javascript:void%28%29) * [Healthcare / Social Services](javascript:void%28%29) * [Hospitality / Gaming / Travel](javascript:void%28%29) * [Human Resources](javascript:void%28%29) * [Industrial Machinery](javascript:void%28%29) * [Information Technology & High Tech](javascript:void%28%29) * [Insurance](javascript:void%28%29) * [Legal](javascript:void%28%29) * [Maintenance / Field Service](javascript:void%28%29) * [Manufacturing](javascript:void%28%29) * [Marketing Services](javascript:void%28%29) * [Media & Communications / Entertainment](javascript:void%28%29) * [Mill Products](javascript:void%28%29) * [Mining / Metals](javascript:void%28%29) * [Mortgage](javascript:void%28%29) * [Non-Profit](javascript:void%28%29) * [Not Available](javascript:void%28%29) * [Oil & Gas](javascript:void%28%29) * [Other](javascript:void%28%29) * [Other Services](javascript:void%28%29) * [Payroll Provider](javascript:void%28%29) * [Pharmaceuticals](javascript:void%28%29) * [Professional Employer Organization](javascript:void%28%29) * [Professional Services](javascript:void%28%29) * [Property Management](javascript:void%28%29) * [Public Sector](javascript:void%28%29) * [Real Estate](javascript:void%28%29) * [Recruiting Agency](javascript:void%28%29) * [Religious Institutions](javascript:void%28%29) * [Retail](javascript:void%28%29) * [Sales & Marketing](javascript:void%28%29) * [Semiconductors](javascript:void%28%29) * [Software / IT](javascript:void%28%29) * [Sports and Recreation](javascript:void%28%29) * [Staffing Agency](javascript:void%28%29) * [State & Local Government](javascript:void%28%29) * [Telecommunications](javascript:void%28%29) * [Third-Party Administrator](javascript:void%28%29) * [Transportation & Logistics](javascript:void%28%29) * [Wholesale Distribution](javascript:void%28%29) Company Size [ Choose your company size](javascript:void%28%29) * [1 employee](javascript:void%28%29) * [2 to 9 employees](javascript:void%28%29) * [10 - 19 employees](javascript:void%28%29) * [20 - 49 employees](javascript:void%28%29) * [50 - 99 employees](javascript:void%28%29) * [100 - 499 employee](javascript:void%28%29) * [500 - 999 employees](javascript:void%28%29) * [1,000 - 2,499 employees](javascript:void%28%29) * [2,500 - 4,999 employees](javascript:void%28%29) * [5,000 - 9,999 employees](javascript:void%28%29) * [10,000 - 24,999 employees](javascript:void%28%29) * [25,000 - 49,999 employees](javascript:void%28%29) * [50,000 + employees](javascript:void%28%29) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "CRM", "item": "https://www.selecthub.com/category/customer-relationship-management/" }, { "@type": "ListItem", "position": 3, "name": "CRM Software", "item": "https://www.selecthub.com/c/crm-software/" }, { "@type": "ListItem", "position": 4, "name": "Zoho CRM" } ] } { "@context": "http://schema.org", "@type": "SoftwareApplication", "name": "Zoho CRM", "description": "Zoho CRM enables an organization’s sales force to work more effectively and close more deals. It incorporates lead management, marketing automation, contact management, multichannel forecasting, territory management, and a host of other capabilities.Built with conversational AI, it supports users by predicting lead and deal success, offering a voice assistant, and suggesting activities to automate based on behavior analysis. Users can leverage workflow automation to streamline manual tasks and stay on top of performance with real-time reporting and analytics.IntegrationsI have to commend Zoho for not compromising on integration. It works seamlessly with our favorite tools like Google Workspace, Mailchimp, Slack, Zoom and many more. But it doesn’t integrate with CPQ solutions.PricingZoho offers four pricing options: Free: $0 for up to 3 users Standard: $14/user/month Professional: $23/user/month Enterprise: $40/user/month Ultimate: $52/user/monthOur Research Process for Zoho CRMI wanted to be thorough in my review of Zoho, so I signed up for a free trial to get hands-on experience. I also read through user reviews and studied all the features the company highlights. To get deeper insights, I read case studies, analyzed SelectHub's data and watched product demos and tutorials. The most valuable part was interviewing actual daily users who shared their unfiltered experiences with the platform.This multi-angle research approach helped me see beyond the marketing hype to understand what Zoho CRM actually delivers.", "review": { "@type": "Review","reviewRating": { "@type": "Rating", "ratingValue": 87, "bestRating": 100 }, "author": { "@type": "Person", "name": "Anjali Krishna", "reviewBody": "Zoho CRM is a cloud-based CRM solution that serves businesses of all sizes and across various industries. It provides users with real-time data analysis, AI-powered sales performance optimization and extensive automation and customization. You can streamline workflows and improve sales efficiency with lead nurturing, deal management, and third-party integrations. With an analyst rating of 87, Zoho is one of the top CRM products in the market, according to our research, right alongside industry heavyweights like Salesforce and ahead of CRM giants like HubSpot and Oracle Sales Cloud.Here's how Mistras Group, a multinational asset protection provider, improved its sales processes with Zoho. They tackled inconsistent record-keeping by implementing standardized workflows, hierarchical roles and custom modules in Zoho CRM. The transition helped them capture customer information, specifically during trade shows, using Zoho Scanner while setting clear workflow rules for timely updates and accurate reporting. With over 40 standard reports and 50-70 custom reports, Mistras gained full visibility into their operations, helping them track high-value clients worth over $1 million and make data-driven forecasts. This systematic practice of customer data management has helped them win new business and strengthen existing partnerships.During the test run of their free trial, I loved working with standout features like the customizable dashboard, automated lead creation via the email parser and drop-down linking for account, product, lead and quote creation. Zoho’s AI assistant, Zia, recommends product matches for users based on the behavioral patterns of all customers. You can control the AI’s recommendation model. Set one up from scratch or use a predefined option.Zoho’s mobile app is just as powerful as the desktop version, giving you access to all its features on the go. Plus, it has in-depth reporting capabilities, which can help identify improvement areas. However, I found that these reports, while extensive, might not be as visually appealing as the graphs and infographics you’d find on other platforms like HubSpot.If you’re looking for an all-in-one CRM that does pretty much everything, you can’t go wrong with Zoho CRM. According to our data, it fully supports 86% of key CRM requirements out of the box. And only 5% aren’t supported at all. In fact, it fully supports more features out of the box than CRM juggernauts, Salesforce (81%) and HubSpot (80%).Despite delivering a ton of helpful features, Zoho CRM does lack a few tools, according to our research. It doesn’t offer mobile push notifications. If you need a system to manage contracts and quotes, you’ll need to connect with other platforms, such as Zoho Contracts and Zoho Subscriptions, each of which costs extra. Zoho CRM also doesn’t integrate with CPQ solutions.Users report a learning curve associated with full feature utilization and customization. Additionally, some advanced features and functionalities require upgrades to higher tiers, making it expensive for smaller teams. Overall, Zoho CRM offers an interoperable solution for businesses looking for a customizable, affordable CRM platform." } }, "image": "https://cdn.selecthub.com/products/1a5b1e4daae265b790965a275b53ae50-27100143c091e2ff8532000c516b55f7/resources/normal/logo.png?1724433236", "aggregateRating": { "@type": "AggregateRating", "ratingValue": "85", "bestRating": "100", "worstRating": "1", "ratingCount": "11346" }, "offers": { "@type": "Offer", "priceSpecification": { "@type": "priceSpecification", "price": "14", "priceCurrency": "USD" } }, "positiveNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Work Offline: Users who mention this feature say the platform functions well even when used in offline mode." }, { "@type": "ListItem", "position": 2, "name": "Business Management: The system monitors business performance, populates the website with suitable visitors and keeps a tab on productivity and output, eliminating unmatched customers and removing hassle according to users who mention this aspect." }, { "@type": "ListItem", "position": 3, "name": "Affordable: Users said the software is budget-friendly as compared to other CRM systems and has considerably more adaptive features for the price." } ] }, "negativeNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Learning Curve: Users mentioned some features and customization requires additional time and learning to implement." }, { "@type": "ListItem", "position": 2, "name": "Customer Support: Zoho’s customer support and inquiry resolution isn’t very responsive, according to users who refer to support. However, the chat support is comparatively better." }, { "@type": "ListItem", "position": 3, "name": "Lags and Delays: Reviewers noted there is sometimes a lag in notifications for email tracking and updates." } ] }, "applicationCategory": "CRM Software" } ```