[Home](https://www.selecthub.com/) \> [CRM](https://www.selecthub.com/category/customer-relationship-management/) \> [CRM Software](https://www.selecthub.com/c/crm-software/) \> LeadMaster Categories: * [CRM Software](https://www.selecthub.com/c/crm-software/) * [ERP Software](https://www.selecthub.com/c/erp-software/) * [Marketing Automation Software](https://www.selecthub.com/c/marketing-automation-software/) * [...](#) ## What Is LeadMaster? **Industry Specialties:** Serves all industries LeadMaster is a cloud-based solution that enables organizations to manage their leads, customers and sales pipeline. Its capabilities include lead management, email marketing, web integration, analytics and a virtual call center. Businesses can track their leads and customers from beginning to end and identify the most effective marketing campaigns. Additionally, it helps automate sales processes and close more deals. PRICE $ $ $ $ $ COMPANY SIZE S M L DEPLOYMENT PLATFORM [ Try Before You Buy. Request a Free Demo Today! Request Demo It's completely free! ](https://pmo.selecthub.com/get-product-demo/?category=CRM+Software&product%5Fname=LeadMaster&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcrm-software%2Fleadmaster%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2Fdb98dc0dbafde48e8f74c0de001d35e4-d752dfd3dfe1d2e64f1fab40dd1b0725%2Fresources%2Fnormal%2Flogo.gif%3F1729356566) [Contributors](#view-contributors) ![Pritha Basu]() Written by Pritha Basu Technical Content Writer [ Read Bio](https://www.selecthub.com/author/pritha-basu/) ![Zachary Totah]() Edited by Zachary Totah Content Editor [ Read Bio](https://www.selecthub.com/author/zachary-totah/) User Sentiment i ![User satisfaction level icon: great]() Based on 49 reviews: Add your rating: ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() Product Screenshots and Videos ## #57 LeadMaster is ranked #57 in the CRM Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report. [ Get the Report Now](https://pmo.selecthub.com/top-crm-analyst-report-site-vers?category%5Fslug=crm-software&product%5Fslug=leadmaster&page%5Ftype=product&slug=leadmaster&product%5Fname=LeadMaster&category=CRM+Software&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcrm-software%2Fleadmaster%2F) ## LeadMaster Pricing Based on our most recent analysis, LeadMaster pricing starts at $10 (Monthly, Freemium). [Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=LeadMaster&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcrm-software%2Fleadmaster%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2Fdb98dc0dbafde48e8f74c0de001d35e4-d752dfd3dfe1d2e64f1fab40dd1b0725%2Fresources%2Fnormal%2Flogo.gif%3F1729356566&price=1) Price $ $ $ $ $ i Starting From $10 Pricing Model Monthly, Freemium Free Trial Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=LeadMaster&category=CRM+Software&product%5Flogo=https://cdn.selecthub.com/products/db98dc0dbafde48e8f74c0de001d35e4-d752dfd3dfe1d2e64f1fab40dd1b0725/resources/normal/logo.gif?1729356566)) ## Training Resources LeadMaster is supported with the following types of training: Documentation In Person Live Online Videos Webinars ## Support The following support services are available for LeadMaster: Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ## LeadMaster Benefits and Insights Why use LeadMaster? ### Key differentiators & advantages of LeadMaster * **Increased Customer Satisfaction:** Customer service professionals can drive customer satisfaction with analytical reports that help them manage workflows, identify overdue cases, and track progress and performance metrics. The ability to spot cases that need attention enables users to act promptly. * **Enhanced Performance:** Streamlining and automating manual tasks and measuring campaign outcomes improves performance. Process automation allows sales reps to manage sales funnels efficiently, focus on closing sales and acquire new leads. * **Sustained Customer Loyalty:** Users can nurture leads and cultivate long-term prospects with personalized emails. They can decide the appropriate frequency, send mass emails, stay informed and manage targeted campaigns. The system supports receiving notifications or call backs for email opens. * **Smooth Pipeline Management:** It’s possible to manage pipelines efficiently by leveraging analytical reports and dashboards. It only takes 10 minutes to set up the opportunity management feature. * **Free Trial:** LeadMaster offers a 30-day free trial, ensuing complete use so users can test out the software before committing. Capabilities during the trial include integration with other applications, sales funnel and lead distribution, email marketing automation, lead nurturing scheduling and report generation. ### Industry Expertise LeadMaster caters to SMBs across different industries such as insurance, telecommunication, mortgage and debt, healthcare, real estate, marketing and advertising, education, finance, manufacturing and distribution, and education. ## LeadMaster Reviews Based on our most recent analysis, LeadMaster reviews indicate a 'great' User Satisfaction Rating of 82% based on 49 user reviews from 2 recognized software review sites. ![User satisfaction level icon: great]() 49 reviews 82% of users would recommend this product ### Synopsis of User Ratings and Reviews Based on an aggregate of LeadMaster reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst. #### Pros * **Price:** LeadMaster is known for being budget-friendly, especially when compared to similar options. * **Customizable:** Users can tailor the platform to match their specific business processes. * **Usability:** The system is designed to be straightforward and easy to use, even for those new to CRM. * **Customer Support:** LeadMaster is recognized for its responsive and helpful customer service team. #### Cons * **Outdated Interface:** Some users have reported that the LeadMaster platform feels outdated and sluggish compared to newer CRM solutions. * **Occasional Data Duplication:** The system's data entry process has been criticized for sometimes requiring redundant entries, potentially leading to data duplication issues. * **Limited Customization:** Users have expressed frustration with the limited customization options available, particularly regarding dropdown menus and scaling features. #### Researcher's Summary: Is LeadMaster CRM truly a master of managing customer relationships? User reviews from the past year paint a somewhat mixed picture of this CRM solution. On the one hand, LeadMaster is frequently praised for its robust features, particularly its comprehensive approach to lead management, sales tracking, and marketing automation. Users highlight its ability to streamline workflows and improve efficiency, with some even claiming that tasks that once took days now take minutes. The platform's adaptability to different business needs and its strong customer support are also frequently cited as major advantages. However, LeadMaster isn't without its drawbacks. A recurring criticism is the platform's somewhat outdated interface, which some users find clunky and sluggish. This, coupled with a steep learning curve, can make it challenging for beginners to get the hang of the software. Additionally, while some users find LeadMaster's pricing reasonable, others point out that it can be more expensive compared to other CRM options available. This is particularly relevant for smaller businesses or startups that might be working with tighter budgets. In conclusion, LeadMaster CRM seems best suited for established businesses with dedicated resources for training and implementation. Its comprehensive features and customization options make it a powerful tool for managing complex sales processes and large customer databases. However, businesses looking for a more modern, intuitive, and budget-friendly CRM solution might find better alternatives in the market. ## Key Features * **Lead Management:** Users can evaluate and classify leads, log and track their status, update lead score and access data. Real-time notifications let them act fast on hot leads, and actionable reports enable them to evaluate marketing and sales strategies. * **Opportunity Management:** LeadMaster allows users to ensure long-lasting relationships and repeat sales with personalized communications. They can track leads, judge win probability and check recommended solutions using forecasts. It’s also possible to access real-time data, opportunity notes and detailed customer histories. * **Case Management:** This feature assists with tracking and solving customer service issues quickly and efficiently. Users can associate new cases with customer records, assign tickets to the most appropriate staff members, customize fields to capture specific business information, automate processes using workflows and respond to common questions using built-in templates. * **Integrated Telephony:** The system offers a range of softphone features including pre-recorded messages, conversation recording on web storage or hard drive, IVR and sophisticated call routing, and call holds. Other capabilities include a click dialer to convert phone numbers into live links, call monitoring and coaching, three-way call transfer, and complete phone switch. * **Campaign Management and Analysis:** A built-in campaign management system helps drive better results, letting users analyze ROI and measure the effectiveness of marketing campaigns in real time. * **Landing Pages:** Landing page templates, equipped with several fields such as company, phone, contact and email, gather information to build up the database without the need for a technical expert. * **Outlook Integration:** Integration with Outlook allows users to track activities in real time, as well as sync email, calendar and contacts between the platform and Outlook. The email marketing system helps track ROI, nurture leads and record communications. * **Smart Queue:** This tool helps improve sales reps productivity without any training. They can manage call centers and inside sales efficiently, as the system can choose high priority call records automatically. It supports predefined lead scoring, combines call dispositions and workflows, assigns top calls to agents and organizes call records from different sources. Integration with different cloud dialing solutions ensures cost-effective click-to-call and power dialing. ## Limitations At the time of this review, these are some of the limitations of LeadMaster according to user feedback: * Database can’t prevent duplicate customers. * Data entry is cumbersome as some information needs to be entered more than once. * Auto texts aren’t long enough. ## Suite Support The support hours are 8 a.m. to 5 p.m. EST, Monday through Friday. _mail\_outline_Email: Users can send queries to support@leadmaster.com. _phone_Phone: Support agents are available at 800-699-4164. _school_Training: Users can check 3-5 minute help videos on specific topics and visit the blog for detailed help articles. LeadMaster also shares information for programmers and developers through API, and offers personal guidance from partners. _local\_offer_Tickets: No ticket support is listed. ![Banner of Pricing guide for LeadMaster]() ## Pricing & Cost Details See the Price/User for the top CRM software… plus the most important considerations and questions to ask when shopping. See Pricing Details ## Head-to-Head Comparison ![LeadMaster Software Tool]() vs * [Act! 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[ ](https://www.selecthub.com/author/pritha-basu/) Written by [Pritha Basu](https://www.selecthub.com/author/pritha-basu/) Technical Content Writer As the Content Marketing Specialist, Pritha is the gatekeeper of SelectHub's articles and buyer's guides, ensuring the highest level of quality. She also previously held a Content Writer role in the team, creating a variety of content types for CRM and marketing automation. Outside work, she is a singer, a passionate reader and a full-time mom. [See Full Bio](https://www.selecthub.com/author/pritha-basu/) [ ](https://www.selecthub.com/author/zachary-totah/) Edited by [Zachary Totah](https://www.selecthub.com/author/zachary-totah/) Content Editor As SelectHub's Content Manager, Zac is in charge of content across diverse categories including CRM, ERP, HR, medical and project management. He has over 6 years of experience writing and editing for B2B tech and holds a B.A. in communications. His work is driven by his goal of making it less overwhelming for people to find software for their business. [See Full Bio](https://www.selecthub.com/author/zachary-totah/) Your review has been submitted and should be visible within 24 hours. 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Its capabilities include lead management, email marketing, web integration, analytics and a virtual call center. Businesses can track their leads and customers from beginning to end and identify the most effective marketing campaigns. Additionally, it helps automate sales processes and close more deals.", "review": { "@type": "Review", "author": { "@type": "Person", "name": "Pritha Basu", "reviewBody": "Is LeadMaster CRM truly a master of managing customer relationships? User reviews from the past year paint a somewhat mixed picture of this CRM solution. On the one hand, LeadMaster is frequently praised for its robust features, particularly its comprehensive approach to lead management, sales tracking, and marketing automation. Users highlight its ability to streamline workflows and improve efficiency, with some even claiming that tasks that once took days now take minutes. The platform's adaptability to different business needs and its strong customer support are also frequently cited as major advantages. However, LeadMaster isn't without its drawbacks. A recurring criticism is the platform's somewhat outdated interface, which some users find clunky and sluggish. This, coupled with a steep learning curve, can make it challenging for beginners to get the hang of the software. Additionally, while some users find LeadMaster's pricing reasonable, others point out that it can be more expensive compared to other CRM options available. This is particularly relevant for smaller businesses or startups that might be working with tighter budgets. In conclusion, LeadMaster CRM seems best suited for established businesses with dedicated resources for training and implementation. Its comprehensive features and customization options make it a powerful tool for managing complex sales processes and large customer databases. However, businesses looking for a more modern, intuitive, and budget-friendly CRM solution might find better alternatives in the market." } }, "image": "https://cdn.selecthub.com/products/db98dc0dbafde48e8f74c0de001d35e4-d752dfd3dfe1d2e64f1fab40dd1b0725/resources/normal/logo.gif?1729356566", "aggregateRating": { "@type": "AggregateRating", "ratingValue": "82", "bestRating": "100", "worstRating": "1", "ratingCount": "49" }, "offers": { "@type": "Offer", "priceSpecification": { "@type": "priceSpecification", "price": "10", "priceCurrency": "USD" } }, "positiveNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Price: LeadMaster is known for being budget-friendly, especially when compared to similar options." }, { "@type": "ListItem", "position": 2, "name": "Customizable: Users can tailor the platform to match their specific business processes." }, { "@type": "ListItem", "position": 3, "name": "Usability: The system is designed to be straightforward and easy to use, even for those new to CRM." } ] }, "negativeNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Outdated Interface: Some users have reported that the LeadMaster platform feels outdated and sluggish compared to newer CRM solutions." }, { "@type": "ListItem", "position": 2, "name": "Occasional Data Duplication: The system's data entry process has been criticized for sometimes requiring redundant entries, potentially leading to data duplication issues." }, { "@type": "ListItem", "position": 3, "name": "Limited Customization: Users have expressed frustration with the limited customization options available, particularly regarding dropdown menus and scaling features." } ] }, "applicationCategory": "CRM Software" } ```