---
description: Is Keap the right solution for you? See where it's ranked among all CRM Software. Read expert reviews, compare 2026 pricing, and explore top-rated features.
---
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## What Is Keap?
**Industry Specialties:** Serves all industries
Keap, formerly Infusionsoft, is a cloud-based solution designed to help small businesses optimize their CRM. It allows users to build custom marketing campaigns, set up workflow automations with a drag-and-drop builder and visualize their sales pipelines to improve efficiency.
It acts as a centralized platform for contact details, client activity and communication. Additionally, users can access robust integrations and a mobile app to expand potential and increase accessibility. Its extensive automation capabilities can streamline repetitive tasks, segment and score leads, and trigger follow-ups.
**Our Research Process for Keap**
To really understand what Keap offers, I took a hands-on approach. I signed up for the free trial to test its features and downloaded the mobile app to see how it performed. To get a broader perspective, I read user reviews on G2 for real-world insights.
I also studied case studies to understand how businesses are successfully implementing Keap and watched product demos and tutorials to grasp the full scope of its capabilities. This combination of personal testing and external research gave me a well-rounded view of the platform.
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[Try Before You Buy. Request a Free Demo Today!Request Demo It's completely free!](https://pmo.selecthub.com/get-product-demo/?category=CRM+Software&product_name=Keap&origin_url=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcrm-software%2Fkeap%2F&product_logo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F504b7f668328dab60570f03ecfe47918-8681f05b0a447e9b86fb338a83d1e946%2Fresources%2Fnormal%2Flogo.png%3F1716996796)
[Contributors](#view-contributors)
![Anjali Krishna]() Written by Anjali Krishna Technical Content Writer [Read Bio](https://www.selecthub.com/author/anjali-krishna/)
![Pooja Verma]() Edited by Pooja Verma Content Editor [Read Bio](https://www.selecthub.com/author/pooja-verma/)
User Sentiment i
![User satisfaction level icon: great]()
Based on 3406 reviews:
Add your rating:
![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()
Product Screenshots and Videos
## #7
Keap is ranked #7 in the CRM Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.
[Get the Report Now](https://pmo.selecthub.com/top-crm-analyst-report-site-vers?category_slug=crm-software&product_slug=keap&page_type=product&slug=keap&product_name=Keap&category=CRM+Software&origin_url=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcrm-software%2Fkeap%2F)
## Keap Pricing
Based on our most recent analysis, Keap pricing starts at $299 (Monthly).
[Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product_name=Keap&origin_url=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcrm-software%2Fkeap%2F&product_logo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F504b7f668328dab60570f03ecfe47918-8681f05b0a447e9b86fb338a83d1e946%2Fresources%2Fnormal%2Flogo.png%3F1716996796&price=3)
- Price
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- Starting From
- $299
- Pricing Model
- Monthly
- Free Trial
- 14 Days - Request for Free
## Training Resources
Keap is supported with the following types of training:
- Documentation
- In Person
- Live Online
- Videos
- Webinars
## Support
The following support services are available for Keap:
- Email
- Phone
- Chat
- FAQ
- Forum
- Help Desk
- Knowledge Base
- Tickets
- Training
- 24/7 Live Support
## Keap Benefits and Insights
Why use Keap?
### Key differentiators & advantages of Keap
- **Streamline Payment:** Set up daily, weekly or monthly recurring payments based on business needs and send automatic reminders for faster payment. Generate and track invoices equipped with a “pay now” button, and charge the credit card on file. Integrations with tools like Xero or QuickBooks help keep data synced.
- **Save Time:** Streamline your sales process by automating lead segmentation, task assignments, lead follow-ups and repetitive tasks.
- **Increase Conversion Rates:** Keep leads engaged using automated follow-ups and personalized emails. Prioritize highly rated leads by using tags and creating custom lists with filters to send personalized messages.
- **Enhance Performance for Sales Reps:** Empower your team by maintaining client activity, communication and contact data in a centralized platform. Delegate sales tasks, send reminders and alerts, and track progress for improved collaboration and accountability. Access appointments, messages, tasks and contacts remotely via a mobile app.
- **Strengthen Client Relationships:** Respond quicker to queries and boost lead engagement with automated workflows and reminders for sales teams. Simplify appointment scheduling and client communication.
- **Optimize Sales Performance:** Make data-driven decisions with comparative data reports that show ROI and areas to improve. Access updated information on KPIs via customized dashboard.
- **Improve Sales Management:** Track and manage leads as they move through the sales pipeline, all from a single access point. Customize each sales stage to prioritize tasks. Send automated emails when leads move from one stage to another and enable sales reps to close deals consistently.
### Industry Expertise
Keap is specifically designed as a CRM for small and medium-sized businesses in any industry. Solopreneurs, entrepreneurs aiming at long-term growth, and new, growing and established businesses can benefit from this solution.
## Keap Reviews
Based on our most recent analysis, Keap reviews indicate a 'great' User Satisfaction Rating of 82% based on 3406 user reviews from 5 recognized software review sites.
![User satisfaction level icon: great]()
3406 reviews
82%
of users would recommend this product
### Synopsis of User Ratings and Reviews
Based on an aggregate of Keap reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.
#### Pros
- **User-Friendly Interface:** The platform features an intuitive interface with card-based navigation, making it easy for users to understand and navigate the system. A majority of users report its ease of use for creating automations and simplifying repetitive tasks.
- **Centralized Database:** Accessing client data, activity and communications from a centralized platform eliminates data silos for many users.
- **Lead Management:** The ease of evaluating, nurturing and segmenting leads is another plus point users note.
- **Campaign Builder:** Users appreciate the campaign builder's ability to streamline CRM procedures and effectively automate marketing campaigns. The drag-and-drop builder is flexible and lets you create custom campaigns and automations.
- **Customer Support:** Responsive customer support through various channels like chat, email and phone, ensures users can get assistance when needed.
#### Cons
- **Cost for Integrations:** Users mention additional costs for integration with other applications, which can be a drawback.
- **Learning Curve:** Some users find certain features can be complex and time-consuming to pick up, requiring a significant time commitment for mastery.
- **Ecommerce Functionality:** While suitable for many users, some find the eCommerce functionality lacks robust reporting and taxation features.
- **Mobile App Features:** The mobile version has fewer features compared to the web version, potentially limiting functionality for users on the go.
#### Researcher's Summary:
While testing Keap, I got an in-depth look at what this platform really offers. Here's what I discovered through my hands-on experience.
Keap is well-known for its automation capabilities. I could create almost any workflow, which is great for keeping leads engaged. The client contact record system keeps everything organized and easy to find in one place. I enjoyed working with pipelines, email broadcasts and the email builder. The tagging and audience creation system is also well-designed.
During my research, I found a case that shows what Keap can do when used to its full potential. Shanterria Earley, who runs [Travel Divas](https://keap.com/customer-stories/travel-divas) ( a $17 million travel business), automated almost every aspect of her business using Keap. She started with basic automation for marketing campaigns and payments but eventually created automated systems for everything from travel guides and sales emails to payment plans and customer service.
She uses Keap's tracking pixel to trigger targeted sales emails when contacts visit specific travel pages. The platform also helps manage long-term payment plans for trips booked 18 months in advance. Her team relies on Keap's data tracking for customer service issues and its dashboard for monitoring business KPIs.
As Earley puts it, she "makes money in her sleep" thanks to these automations, though she emphasizes it took time to set up these systems effectively.
Keap really values user input. They actively involve users in UI/UX surveys and interviews about platform functionality, which shows they care about user experience.
Now, on to the not-so-good part. The mobile app is limited — you can only access contacts and tasks, while competitor apps offer much more. The learning curve is steep, and the sheer number of features can be overwhelming without help. The price point is a bit high for startups, considering the company markets it to small businesses.
I spotted bugs, specifically in the automation system — contacts sometimes stay in automation even after removal. More seriously, some users have reported payment processing issues, including repeat charges and multiple recurring payments that have cost them clients. User feedback also highlights weak marketing analytics capabilities.
Integration-wise, while Keap works with many third-party programs via API, I wish they had simpler APIs for business systems and social media integration. Users have noted that they need to manually update customer records due to poor SQL integration.
The platform only allows 100 custom fields, and the email and newsletter template customization options are limited. Pipeline management could be better — you can only assign dollar values, with no option for contract or sales volume counts. I've also noticed that segmentation logic can be tricky, and it's essential to manually verify audiences, as tag exclusions don't always work as expected.
A concerning piece of user feedback involves Keap's long-term business practices. Users report regular price increases once they integrate deeply into the system, and they express frustration about features being "retired" without considering how businesses have built processes around them. Custom data imports and functions, especially when moving from another CRM, often come with steep additional fees.
On the positive side, users love Keap's responsive customer support and the platform's extensive integration capabilities. However, small businesses should carefully evaluate whether they can manage technical hurdles, recurring price increases and potential automation issues before committing to the platform.
## Key Features
- **Workflow Automation:** Design multi-step workflows to nurture leads, follow up with prospects and trigger actions based on client behavior. Automate lead segmentation, task assignment and onboarding.
- **Email Management:** Build high-converting email campaigns using default templates and creating your own templates with a drag-and-drop editor. Minimize emailing clients twice by syncing with Gmail and Outlook. Personalize emails based on client activity and track campaign performance.
- **Lead Management:** Prioritize “hot” leads using lead scoring, tags and automated campaigns triggered by likelihood of making a sale. Auto-assign leads to sales reps when they meet pre-set requirements. Pinpoint key demographics and locations by tracking lead sources.
- **Sales Pipeline:** Close sales faster and manage leads through different stages of the funnel by building customizable sales pipelines using a drag-and-drop editor to automate stages, move leads and track statuses.
- **Appointment Scheduling:** Streamline the scheduling process by enabling clients to book appointments during open calendar slots. Sync with Gmail and Outlook to avoid double-booking.
- **Text Management:** Engage with high-scoring leads with text broadcasts. Improve open rates and minimize costs by sending personalized text messages via a toll-free number.
- **Reports and Dashboard:** Optimize performance by monitoring comparative data that highlights key metrics and improvement areas. View and send important data updates to team members via a personalized dashboard.
- **Payment Processing:** Simplify payment processes with instant quote creation, one-time or recurring invoices, and integration with payment processors including PayPal, Venmo and Stripe. Manage and monitor subscriptions and recurring payments.
- **Integrations:** Expand your CRM capabilities with over 5,000 integrations using Zapier. Simplify usability by viewing integrated apps and their performance in one place. Create custom integrations by hiring a certified developer partner.
## See It in Action: Creating an Advanced Automation in Keap
Keap has evolved quite a lot in the last decade when it comes to automation. They now offer both easy and advanced automation options, and I put their advanced automation tool through its paces by building a campaign. I can tell you beforehand that they've managed to make complex workflows accessible, even for those new to marketing automation.
1\. I started at the Home page, navigated to the **Automation** tab and **My automations**, and then selected **Advanced automation** from the **Create an automation** dropdown menu.
2\. This opened up a canvas where I could drag and drop action items to build my automation. I decided to create a simple campaign with the trigger — **When** someone submits a contact form, **Then** a sequence begins. The canvas makes it easy to understand the entire workflow at a glance.
3\. For my sequence, I set up an immediate email trigger which then also tags the contact as a New Customer once they submit the form. Then, I added a follow-up email scheduled for a few days later. I could adjust email delivery times based on the prospect's time zone, which can be very helpful in optimizing open rates.
The possibilities with this builder are endless, and at the same time, it's so easy as I just have to drag and drop action items in the sequence and draft emails as I go.
4\. After finishing my sequence, I returned to the main canvas, connected workflow arrows and hit **Publish**. The visual feedback was clear, showing me exactly how my automation would flow from one step to the next. It’s also easy to rearrange steps if I need to make adjustments to the workflow.
5\. Keap does a final check before publishing — if any sequence items are incomplete, it warns you that they're not ready to go live. This feature makes sure that you stay on top of your automation, leaving no room for mistakes. The validation process was thorough and quick, and the system gave me clear feedback about what needed attention. However, I went ahead and published my test campaign anyway.
Having tested many automation tools, I genuinely enjoyed this one. It was like a game, simply dragging and dropping action items in the automation. The UI is also pleasant to work with. Once you understand basic concepts, it’s easy to create complex automation workflows without feeling overwhelmed by the process. Keap's automation has now become a personal favorite of mine.
## Approach to Common CRM Challenges
- **Missed Leads:** Identify high-potential leads with Infusionsoft’s lead scoring and automated campaigns. Leads are automatically assigned to sales reps based on pre-set criteria, ensuring timely follow-up and increasing conversion rates.
- **Repetitive Manual Tasks:** Robust workflow automation capabilities eliminate repetitive tasks like nurturing leads, sending follow-up emails and assigning tasks. This frees you up to focus on building relationships and closing deals.
- **Data Silos:** Having a centralized database for contact details, communication and client activity. and over 5,000 integrations via Zapier helps minimize data silos.
## Cost of Ownership
Frequently asked questions regarding Keap pricing include:
**Q: Are there cheaper options for Keap?**
A: No, there's only one monthly plan. However, all features are included. You only pay if you need more than 2 users or 1,500 contacts.
## Limitations
At the time of this review, these are the limitations according to user feedback:
- Steep learning curve.
- Lengthy customer support response-times.
## Demo Resources
- **Implementation Services:** Attend five one-on-one sessions with an expert, create a customized strategy for success and get help with building automations.
- **Keap Academy:** Access free online courses, live events and webinar replays, and product training.
- **Online Community:** Connect with Infusionsoft’s customers and partners, attend networking and educational events, and enroll in exclusive training courses.
![Banner of Pricing guide for Keap]()
## Pricing & Cost Details
See the Price/User for the top CRM software… plus the most important considerations and questions to ask when shopping.
See Pricing Details
## Compare to Other Leading Software
These are the top products most often compared.
Generating Scorecard... Compare to Keap
You can choose 4 products to compare
[![HubSpot Marketing Hub product logo]() HubSpot Marketing Hub](https://www.selecthub.com/p/marketing-automation-software/hubspot-marketing-hub/)
[![Mailchimp product logo]() Mailchimp](https://www.selecthub.com/p/marketing-automation-software/mailchimp/)
[![Constant Contact product logo]() Constant Contact](https://www.selecthub.com/p/email-marketing-software/constant-contact/)
[![GetResponse product logo]() GetResponse](https://www.selecthub.com/p/email-marketing-software/getresponse/)
[![Zoho Marketing Automation product logo]() Zoho Marketing Automation](https://www.selecthub.com/p/marketing-automation-software/zoho-marketing-automation/)
[![ActiveCampaign product logo]() ActiveCampaign](https://www.selecthub.com/p/marketing-automation-software/activecampaign/)
[![Eloqua product logo]() Eloqua](https://www.selecthub.com/p/marketing-automation-software/eloqua/)
[![Omnisend product logo]() Omnisend](https://www.selecthub.com/p/email-marketing-software/omnisend/)
[![Constant Contact Lead Gen \& CRM product logo]() Constant Contact Lead Gen & CRM](https://www.selecthub.com/p/marketing-automation-software/constant-contact-lead-gen-crm/)
[![Marketo product logo]() Marketo](https://www.selecthub.com/p/marketing-automation-software/marketo/)
Generating Scorecard... Compare to Keap
## Head-to-Head
Comparison
![Keap Software Tool]( "Keap")
vs
- [Act! CRM](https://www.selecthub.com/crm-software/keap-vs-act/)
- [Agile CRM](https://www.selecthub.com/crm-software/keap-vs-agile-crm/)
- [Apptivo](https://www.selecthub.com/crm-software/keap-vs-apptivo/)
- [BenchmarkONE](https://www.selecthub.com/crm-software/keap-vs-benchmarkone/)
- [Bitrix24](https://www.selecthub.com/crm-software/keap-vs-bitrix24/)
- [Brivity](https://www.selecthub.com/crm-software/keap-vs-brivity/)
- [Capsule CRM](https://www.selecthub.com/crm-software/keap-vs-capsule-crm/)
- [CINC](https://www.selecthub.com/crm-software/keap-vs-cinc/)
- [Cirrus Insight](https://www.selecthub.com/crm-software/keap-vs-cirrus-insight/)
- [Coevera](https://www.selecthub.com/crm-software/keap-vs-pipeliner/)
- [ConvergeHub](https://www.selecthub.com/crm-software/keap-vs-convergehub/)
- [Copper CRM](https://www.selecthub.com/crm-software/keap-vs-copper-crm/)
- [Creatio](https://www.selecthub.com/crm-software/keap-vs-creatio/)
- [Daylite](https://www.selecthub.com/crm-software/keap-vs-daylite/)
- [Dynamics 365 CRM](https://www.selecthub.com/crm-software/keap-vs-dynamics-365-crm/)
- [Dynamics 365 Sales](https://www.selecthub.com/crm-software/keap-vs-dynamics-365-sales/)
- [Freshsales](https://www.selecthub.com/crm-software/keap-vs-freshsales/)
- [Freshworks CRM](https://www.selecthub.com/crm-software/keap-vs-freshworks-crm/)
- [GoldMine](https://www.selecthub.com/crm-software/keap-vs-goldmine/)
- [GreenRope](https://www.selecthub.com/crm-software/keap-vs-greenrope/)
- [HoneyBook](https://www.selecthub.com/crm-software/honeybook-vs-keap/)
- [HubSpot CRM](https://www.selecthub.com/crm-software/hubspot-crm-vs-keap/)
- [HubSpot Sales](https://www.selecthub.com/crm-software/keap-vs-hubspot-sales/)
- [Infor CloudSuite CRM](https://www.selecthub.com/crm-software/keap-vs-infor-crm/)
- [Insightly](https://www.selecthub.com/crm-software/keap-vs-insightly/)
- [Kommo](https://www.selecthub.com/crm-software/keap-vs-kommo/)
- [Less Annoying CRM](https://www.selecthub.com/crm-software/keap-vs-less-annoying-crm/)
- [Membrain](https://www.selecthub.com/crm-software/keap-vs-membrain/)
- [monday CRM](https://www.selecthub.com/crm-software/keap-vs-monday-crm/)
- [NetSuite CRM](https://www.selecthub.com/crm-software/keap-vs-netsuite-crm/)
- [Nimble CRM](https://www.selecthub.com/crm-software/keap-vs-nimble-crm/)
- [Nutshell CRM](https://www.selecthub.com/crm-software/keap-vs-nutshell-crm/)
- [Odoo CRM](https://www.selecthub.com/crm-software/keap-vs-odoo-crm/)
- [OnePageCRM](https://www.selecthub.com/crm-software/keap-vs-onepagecrm/)
- [Oracle Sales Cloud](https://www.selecthub.com/crm-software/keap-vs-oracle-sales-cloud/)
- [Pega CRM](https://www.selecthub.com/crm-software/keap-vs-pega-crm/)
- [Pipedrive](https://www.selecthub.com/crm-software/pipedrive-vs-keap/)
- [Ringy](https://www.selecthub.com/crm-software/keap-vs-ringy/)
- [Sage CRM](https://www.selecthub.com/crm-software/keap-vs-sage-crm/)
- [Salesflare](https://www.selecthub.com/crm-software/keap-vs-salesflare/)
- [Salesforce Sales Cloud](https://www.selecthub.com/crm-software/keap-vs-salesforce-sales-cloud/)
- [SalesNow](https://www.selecthub.com/crm-software/keap-vs-salesnow/)
- [Spiro](https://www.selecthub.com/crm-software/keap-vs-spiro/)
- [Streak CRM](https://www.selecthub.com/crm-software/keap-vs-streak/)
- [Sugar Sell](https://www.selecthub.com/crm-software/keap-vs-sugar-sell/)
- [SuiteCRM](https://www.selecthub.com/crm-software/keap-vs-suitecrm/)
- [Vendasta](https://www.selecthub.com/crm-software/keap-vs-vendasta/)
- [Vtiger](https://www.selecthub.com/crm-software/keap-vs-vtiger/)
- [Workbooks](https://www.selecthub.com/crm-software/keap-vs-workbooks/)
- [Zoho CRM](https://www.selecthub.com/crm-software/zoho-crm-vs-keap/)
## Awards
SelectHub research analysts have evaluated Keap and concluded it earns best-in-class honors for Lead Management.
![Lead Management Award]( "Lead Management Award")
## Pricing for CRM Software
![Banner of Pricing guide for CRM Software]()
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Here are the most similar products to Keap.
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[![VinSolutions CRM product logo]() VinSolutions CRM](https://www.selecthub.com/p/crm-software/vinsolutions-crm/)
[![monday CRM product logo]() monday CRM](https://www.selecthub.com/p/crm-software/monday-crm/)
[![Nimble CRM product logo]() Nimble CRM](https://www.selecthub.com/p/crm-software/nimble-crm/)
[![SuiteCRM product logo]() SuiteCRM](https://www.selecthub.com/p/crm-software/suitecrm/)
[![GreenRope product logo]() GreenRope](https://www.selecthub.com/p/crm-software/greenrope/)
## About the Contributors
The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content.
[![Anjali Krishna]()](https://www.selecthub.com/author/anjali-krishna/)
Written by
[Anjali Krishna](https://www.selecthub.com/author/anjali-krishna/)
Technical Content Writer
Anjali is a former Technical Content Writer at SelectHub who specialized in software categories including CRM, fundraising, and sales force automation. Drawing on her IT engineering background and 5 years of experience as a writer helped her translate technical topics into engaging content to educate software buyers.
[See Full Bio](https://www.selecthub.com/author/anjali-krishna/)
[![Pooja Verma]()](https://www.selecthub.com/author/pooja-verma/)
Edited by
[Pooja Verma](https://www.selecthub.com/author/pooja-verma/)
Content Editor
Pooja Verma is a Content Editor and Technical Content Writer at SelectHub. She has over 5 years of experience covering software categories like CRM, marketing automation, supply chain management and endpoint security. Pooja earned a literature degree from Miranda House, DU and also holds a Master’s in Journalism from Symbiosis Institute of Media and Communication in India.
[See Full Bio](https://www.selecthub.com/author/pooja-verma/)
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"bestRating": 100
},
"author": {
"@type": "Person",
"name": "Anjali Krishna",
"reviewBody": "While testing Keap, I got an in-depth look at what this platform really offers. Here's what I discovered through my hands-on experience.Keap is well-known for its automation capabilities. I could create almost any workflow, which is great for keeping leads engaged. The client contact record system keeps everything organized and easy to find in one place. I enjoyed working with pipelines, email broadcasts and the email builder. The tagging and audience creation system is also well-designed.During my research, I found a case that shows what Keap can do when used to its full potential. Shanterria Earley, who runs Travel Divas ( a $17 million travel business), automated almost every aspect of her business using Keap. She started with basic automation for marketing campaigns and payments but eventually created automated systems for everything from travel guides and sales emails to payment plans and customer service.She uses Keap's tracking pixel to trigger targeted sales emails when contacts visit specific travel pages. The platform also helps manage long-term payment plans for trips booked 18 months in advance. Her team relies on Keap's data tracking for customer service issues and its dashboard for monitoring business KPIs.As Earley puts it, she \"makes money in her sleep\" thanks to these automations, though she emphasizes it took time to set up these systems effectively.Keap really values user input. They actively involve users in UI/UX surveys and interviews about platform functionality, which shows they care about user experience.Now, on to the not-so-good part. The mobile app is limited — you can only access contacts and tasks, while competitor apps offer much more. The learning curve is steep, and the sheer number of features can be overwhelming without help. The price point is a bit high for startups, considering the company markets it to small businesses.I spotted bugs, specifically in the automation system — contacts sometimes stay in automation even after removal. More seriously, some users have reported payment processing issues, including repeat charges and multiple recurring payments that have cost them clients. User feedback also highlights weak marketing analytics capabilities.Integration-wise, while Keap works with many third-party programs via API, I wish they had simpler APIs for business systems and social media integration. Users have noted that they need to manually update customer records due to poor SQL integration.The platform only allows 100 custom fields, and the email and newsletter template customization options are limited. Pipeline management could be better — you can only assign dollar values, with no option for contract or sales volume counts. I've also noticed that segmentation logic can be tricky, and it's essential to manually verify audiences, as tag exclusions don't always work as expected.A concerning piece of user feedback involves Keap's long-term business practices. Users report regular price increases once they integrate deeply into the system, and they express frustration about features being \"retired\" without considering how businesses have built processes around them. Custom data imports and functions, especially when moving from another CRM, often come with steep additional fees.On the positive side, users love Keap's responsive customer support and the platform's extensive integration capabilities. However, small businesses should carefully evaluate whether they can manage technical hurdles, recurring price increases and potential automation issues before committing to the platform."
}
},
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"aggregateRating": {
"@type": "AggregateRating",
"ratingValue": "82",
"bestRating": "100",
"worstRating": "1",
"ratingCount": "3406"
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"offers": {
"@type": "Offer",
"priceSpecification": {
"@type": "priceSpecification",
"price": "299",
"priceCurrency": "USD"
}
},
"positiveNotes": {
"@type": "ItemList",
"itemListElement": [
{
"@type": "ListItem",
"position": 1,
"name": "User-Friendly Interface: The platform features an intuitive interface with card-based navigation, making it easy for users to understand and navigate the system. A majority of users report its ease of use for creating automations and simplifying repetitive tasks."
},
{
"@type": "ListItem",
"position": 2,
"name": "Centralized Database: Accessing client data, activity and communications from a centralized platform eliminates data silos for many users."
},
{
"@type": "ListItem",
"position": 3,
"name": "Lead Management: The ease of evaluating, nurturing and segmenting leads is another plus point users note."
}
]
},
"negativeNotes": {
"@type": "ItemList",
"itemListElement": [
{
"@type": "ListItem",
"position": 1,
"name": "Cost for Integrations: Users mention additional costs for integration with other applications, which can be a drawback."
},
{
"@type": "ListItem",
"position": 2,
"name": "Learning Curve: Some users find certain features can be complex and time-consuming to pick up, requiring a significant time commitment for mastery."
},
{
"@type": "ListItem",
"position": 3,
"name": "Ecommerce Functionality: While suitable for many users, some find the eCommerce functionality lacks robust reporting and taxation features."
}
]
},
"applicationCategory": "CRM Software"
}
```
