[Home](https://www.selecthub.com/) \> [CPaaS Platforms](https://www.selecthub.com/c/cpaas-platforms/) \> Clickatell Categories: * [CPaaS Platforms](https://www.selecthub.com/c/cpaas-platforms/) * [...](#) ## What Is Clickatell? **Industry Specialties:** Banking, Telecoms, Insurance, Airline, Logistics, Retail. Clickatell’s CPaaS solution offers a comprehensive platform for integrating seamless communication capabilities into applications. It enables businesses to send and receive messages globally through robust APIs, facilitating SMS, chat, and other messaging services. This software is particularly well-suited for industries such as e-commerce, finance, healthcare, and customer support, where reliable and scalable communication is essential. One of its standout benefits is its extensive global reach combined with high deliverability rates, ensuring messages reach their intended recipients efficiently. Additionally, the platform supports two-way messaging and automation, empowering businesses to enhance customer engagement and streamline operations. Users often praise its intuitive interface and flexibility, making it easier to implement compared to similar solutions. Pricing structures typically vary based on usage, such as per message or monthly subscriptions, but for specific details, contacting SelectHub for a tailored quote is recommended. Overall, Clickatell’s CPaaS stands out for its reliability and comprehensive feature set, meeting diverse business communication needs. PRICE $ $ $ $ $ COMPANY SIZE S M L DEPLOYMENT PLATFORM [ Try Before You Buy. Request a Free Demo Today! Request Demo It's completely free! ](https://pmo.selecthub.com/get-product-demo/?category=CPaaS+Platforms&product%5Fname=Clickatell&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcpaas-platforms%2Fclickatell%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F2d7f3f6e23f7cb31f2209ab8cc8f47a4-c214d97c1320cde887cf6c66b8ae2ea2%2Fresources%2Fnormal%2Flogo.png%3F1740727172) User Sentiment i ![User satisfaction level icon: great]() Based on 16 reviews: Add your rating: ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() Product Screenshots and Videos ## #5 Clickatell is ranked #5 in the CPaaS Platforms product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report. [Get the Report Now ](https://pmo.selecthub.com/request-custom-scorecard?category%5Fslug=cpaas-platforms&product%5Fslug=clickatell&page%5Ftype=product&slug=clickatell&product%5Fname=Clickatell&category=CPaaS+Platforms&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcpaas-platforms%2Fclickatell%2F) ## Clickatell Pricing Based on our most recent analysis, Clickatell pricing starts in the range of $10 or less. [Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=CPaaS+Platforms&product%5Fname=Clickatell&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcpaas-platforms%2Fclickatell%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F2d7f3f6e23f7cb31f2209ab8cc8f47a4-c214d97c1320cde887cf6c66b8ae2ea2%2Fresources%2Fnormal%2Flogo.png%3F1740727172&price=1) Price $ $ $ $ $ i Starting From Custom Quote i Pricing Model Per Message, Usage-Based Free Trial Yes ([Request for Free](https://www.clickatell.com/)) ## Training Resources Clickatell is supported with the following types of training: Documentation In Person Live Online Videos Webinars ## Support The following support services are available for Clickatell: Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ## Clickatell Benefits and Insights Why use Clickatell? ### Key differentiators & advantages of Clickatell * **Enhanced Customer Engagement:** Clickatell enables businesses to interact with customers through multiple channels like SMS, WhatsApp, and voice, fostering a more personalized and engaging customer experience. * **Scalable Communication Solutions:** As your business grows, Clickatell's cloud-based platform can easily scale to accommodate increased communication needs without the need for additional infrastructure. * **Cost Efficiency:** By leveraging Clickatell's CPaaS, businesses can reduce costs associated with traditional communication methods, such as phone lines and mail, while maintaining high-quality interactions. * **Global Reach:** With connectivity to over 220 countries and territories, Clickatell allows businesses to expand their communication efforts globally, reaching customers wherever they are. * **Seamless Integration:** Clickatell's platform integrates smoothly with existing CRM and ERP systems, ensuring that businesses can enhance their communication capabilities without disrupting current workflows. * **Real-Time Analytics:** The platform provides detailed analytics and reporting, allowing businesses to track the effectiveness of their communication strategies and make data-driven decisions. * **Improved Customer Support:** By automating routine inquiries and providing instant responses, Clickatell helps businesses enhance their customer support services, leading to higher customer satisfaction. * **Security and Compliance:** Clickatell ensures that all communications are secure and compliant with industry standards, protecting sensitive customer information and maintaining trust. * **Customizable Solutions:** Businesses can tailor Clickatell's services to meet their specific needs, whether it's sending promotional messages or facilitating two-factor authentication. * **Reduced Time to Market:** With Clickatell's user-friendly interface and robust API, businesses can quickly deploy new communication strategies, reducing the time it takes to reach the market. ### Industry Expertise Clickatell's expertise lies in mobile messaging and chat commerce, making it ideal for businesses that want to engage with customers through various messaging channels, including SMS, WhatsApp, and Apple Messages. This solution is particularly well-suited for large global brands in industries like banking, telecoms, insurance, airlines, logistics, and retail, who need to reach and serve their customers at scale. ## Clickatell Reviews Based on our most recent analysis, Clickatell reviews indicate a 'great' User Satisfaction Rating of 87% based on 16 user reviews from 2 recognized software review sites. ![User satisfaction level icon: great]() 16 reviews 87% of users would recommend this product ### Synopsis of User Ratings and Reviews Based on an aggregate of Clickatell reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst. #### Pros * **Ease of Use:** User reviews frequently praise Clickatell for its user-friendly interface, making it simple for even non-technical users to navigate and utilize its features. * **Strong Support:** Clickatell receives positive feedback for its robust customer support, which is often cited as a key strength in user reviews. * **Seamless Integration:** User reviews highlight Clickatell's straightforward integration process, allowing businesses to easily incorporate its communication features into existing systems. #### Cons * **Inconsistent Service:** User reviews frequently mention experiencing inconsistent delivery of text messages, with some messages being significantly delayed or not arriving at all. * **Customer Service Issues:** User reviews express dissatisfaction with Clickatell's customer service, citing difficulties in resolving technical issues and receiving timely support. #### Researcher's Summary: Is Clickatell the real deal or just clickbait? Clickatell's CPaaS offerings present a mixed bag according to user reviews. While lauded for its robust SMS gateway services and ease of use, particularly its intuitive interface and smooth integration process, Clickatell stumbles when it comes to customer service and the reliability of certain features. For instance, users have reported issues with long-distance numbers and difficulties resolving technical glitches. This disparity in experience is reflected in its ratings, with higher scores on platforms like Capterra and lower ones on Trustpilot. Clickatell differentiates itself through competitive pricing and customizable plans tailored to specific business needs. Its strength lies in providing a comprehensive suite of communication tools, including SMS, chat, and voice, all accessible through a single platform. This makes it a practical choice for businesses looking to streamline their communication channels and engage customers effectively. However, the inconsistencies in customer support and occasional feature hiccups can be a cause for concern, especially for businesses heavily reliant on seamless communication. In conclusion, Clickatell is best suited for businesses prioritizing a user-friendly platform with robust SMS capabilities and flexible pricing. It's a solid option for those seeking to dip their toes into the CPaaS waters without committing to a complex and expensive solution. However, businesses that require top-notch customer support or rely heavily on specialized features might find Clickatell's inconsistencies a dealbreaker and should explore alternative providers. ## Key Features Notable Clickatell features include: * **Omni-Channel Messaging:** Seamlessly engage customers across SMS, WhatsApp, and other popular messaging platforms from a single interface. * **API Integration:** Robust APIs allow for easy integration with existing systems, enabling automated messaging workflows and data synchronization. * **Two-Way Messaging:** Facilitate interactive communication by allowing customers to respond directly to messages, enhancing engagement and support. * **Secure Messaging:** Ensure data privacy and compliance with industry standards through encrypted messaging and secure data handling practices. * **Scalable Infrastructure:** Handle high volumes of messages efficiently, accommodating the needs of both small businesses and large enterprises. * **Real-Time Analytics:** Gain insights into messaging performance with detailed reports and dashboards, helping to optimize communication strategies. * **Personalization Capabilities:** Tailor messages to individual recipients using dynamic fields and customer data for a more personalized experience. * **Campaign Management:** Plan, execute, and monitor messaging campaigns with tools designed to streamline the process and maximize impact. * **24/7 Support:** Access round-the-clock customer support to resolve issues quickly and ensure uninterrupted service. * **Global Reach:** Connect with customers worldwide through a network that supports messaging in over 220 countries and territories. * **Compliance Tools:** Utilize built-in features to adhere to regulations such as GDPR and TCPA, reducing legal risks associated with messaging. * **Chatbot Integration:** Enhance customer interactions with AI-driven chatbots that can handle routine inquiries and tasks autonomously. * **Message Scheduling:** Schedule messages to be sent at optimal times, ensuring they reach recipients when they are most likely to engage. * **Customizable Templates:** Use pre-designed templates or create custom ones to maintain brand consistency and streamline message creation. * **Cost Management:** Monitor and control messaging expenses with detailed billing reports and cost-effective pricing models. ## Head-to-Head Comparison ![Clickatell Software Tool]() vs * [Bandwidth](https://www.selecthub.com/cpaas-platforms/bandwidth-vs-clickatell/) * [CometChat](https://www.selecthub.com/cpaas-platforms/clickatell-vs-cometchat/) * [Infobip](https://www.selecthub.com/cpaas-platforms/clickatell-vs-infobip/) * [Plivo](https://www.selecthub.com/cpaas-platforms/plivo-vs-clickatell/) * [SendHub](https://www.selecthub.com/cpaas-platforms/clickatell-vs-sendhub/) * [Statflo](https://www.selecthub.com/cpaas-platforms/clickatell-vs-statflo/) * [Telnyx](https://www.selecthub.com/cpaas-platforms/telnyx-vs-clickatell/) * [Twilio](https://www.selecthub.com/cpaas-platforms/twilio-vs-clickatell/) * [voximplant](https://www.selecthub.com/cpaas-platforms/clickatell-vs-voximplant/) ## Similar Products Here are the most similar products to Clickatell. 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Review Title Pros Cons Overall feedback Your name Your job title Industry [Choose your main industry ](javascript:void%28%29) * [Accounting / CPA](javascript:void%28%29) * [Advertising](javascript:void%28%29) * [Aerospace & Defense](javascript:void%28%29) * [Agriculture](javascript:void%28%29) * [Apparel](javascript:void%28%29) * [Architecture](javascript:void%28%29) * [Auto Dealership](javascript:void%28%29) * [Automotive](javascript:void%28%29) * [Banking & Financial Services](javascript:void%28%29) * [Banking & Mortgage](javascript:void%28%29) * [Chemicals](javascript:void%28%29) * [Construction & Engineering](javascript:void%28%29) * [Construction / Contracting](javascript:void%28%29) * [Consulting](javascript:void%28%29) * [Consumer Products](javascript:void%28%29) * [Distribution](javascript:void%28%29) * [E-commerce](javascript:void%28%29) * [Education](javascript:void%28%29) * [Electronics](javascript:void%28%29) * [Energy & Utilities](javascript:void%28%29) * [Federal Government](javascript:void%28%29) * [Field Maintenance](javascript:void%28%29) * [Food & Beverage](javascript:void%28%29) * [Healthcare / Social Services](javascript:void%28%29) * [Hospitality / Gaming / Travel](javascript:void%28%29) * [Human Resources](javascript:void%28%29) * [Industrial Machinery](javascript:void%28%29) * [Information Technology & High Tech](javascript:void%28%29) * [Insurance](javascript:void%28%29) * [Legal](javascript:void%28%29) * [Maintenance / Field Service](javascript:void%28%29) * [Manufacturing](javascript:void%28%29) * [Marketing Services](javascript:void%28%29) * [Media & Communications / Entertainment](javascript:void%28%29) * [Mill Products](javascript:void%28%29) * [Mining / Metals](javascript:void%28%29) * [Mortgage](javascript:void%28%29) * [Non-Profit](javascript:void%28%29) * [Not Available](javascript:void%28%29) * [Oil & Gas](javascript:void%28%29) * [Other](javascript:void%28%29) * [Other Services](javascript:void%28%29) * [Payroll Provider](javascript:void%28%29) * [Pharmaceuticals](javascript:void%28%29) * [Professional Employer Organization](javascript:void%28%29) * [Professional Services](javascript:void%28%29) * [Property Management](javascript:void%28%29) * [Public Sector](javascript:void%28%29) * [Real Estate](javascript:void%28%29) * [Recruiting Agency](javascript:void%28%29) * [Religious Institutions](javascript:void%28%29) * [Retail](javascript:void%28%29) * [Sales & Marketing](javascript:void%28%29) * [Semiconductors](javascript:void%28%29) * [Software / IT](javascript:void%28%29) * [Sports and Recreation](javascript:void%28%29) * [Staffing Agency](javascript:void%28%29) * [State & Local Government](javascript:void%28%29) * [Telecommunications](javascript:void%28%29) * [Third-Party Administrator](javascript:void%28%29) * [Transportation & Logistics](javascript:void%28%29) * [Wholesale Distribution](javascript:void%28%29) Company Size [Choose your company size ](javascript:void%28%29) * [1 employee](javascript:void%28%29) * [2 to 9 employees](javascript:void%28%29) * [10 - 19 employees](javascript:void%28%29) * [20 - 49 employees](javascript:void%28%29) * [50 - 99 employees](javascript:void%28%29) * [100 - 499 employee](javascript:void%28%29) * [500 - 999 employees](javascript:void%28%29) * [1,000 - 2,499 employees](javascript:void%28%29) * [2,500 - 4,999 employees](javascript:void%28%29) * [5,000 - 9,999 employees](javascript:void%28%29) * [10,000 - 24,999 employees](javascript:void%28%29) * [25,000 - 49,999 employees](javascript:void%28%29) * [50,000 + employees](javascript:void%28%29) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "CPaaS Platforms", "item": "https://www.selecthub.com/c/cpaas-platforms/" }, { "@type": "ListItem", "position": 3, "name": "Clickatell" } ] } { "@context": "http://schema.org", "@type": "SoftwareApplication", "name": "Clickatell", "description": " Clickatell’s CPaaS solution offers a comprehensive platform for integrating seamless communication capabilities into applications. It enables businesses to send and receive messages globally through robust APIs, facilitating SMS, chat, and other messaging services. This software is particularly well-suited for industries such as e-commerce, finance, healthcare, and customer support, where reliable and scalable communication is essential. One of its standout benefits is its extensive global reach combined with high deliverability rates, ensuring messages reach their intended recipients efficiently. Additionally, the platform supports two-way messaging and automation, empowering businesses to enhance customer engagement and streamline operations. Users often praise its intuitive interface and flexibility, making it easier to implement compared to similar solutions. Pricing structures typically vary based on usage, such as per message or monthly subscriptions, but for specific details, contacting SelectHub for a tailored quote is recommended. Overall, Clickatell’s CPaaS stands out for its reliability and comprehensive feature set, meeting diverse business communication needs. ", "review": { "@type": "Review", "author": { "@type": "Person", "name": "Kriti Sahay", "reviewBody": "Is Clickatell the real deal or just clickbait? Clickatell's CPaaS offerings present a mixed bag according to user reviews. While lauded for its robust SMS gateway services and ease of use, particularly its intuitive interface and smooth integration process, Clickatell stumbles when it comes to customer service and the reliability of certain features. For instance, users have reported issues with long-distance numbers and difficulties resolving technical glitches. This disparity in experience is reflected in its ratings, with higher scores on platforms like Capterra and lower ones on Trustpilot.Clickatell differentiates itself through competitive pricing and customizable plans tailored to specific business needs. Its strength lies in providing a comprehensive suite of communication tools, including SMS, chat, and voice, all accessible through a single platform. This makes it a practical choice for businesses looking to streamline their communication channels and engage customers effectively. However, the inconsistencies in customer support and occasional feature hiccups can be a cause for concern, especially for businesses heavily reliant on seamless communication.In conclusion, Clickatell is best suited for businesses prioritizing a user-friendly platform with robust SMS capabilities and flexible pricing. It's a solid option for those seeking to dip their toes into the CPaaS waters without committing to a complex and expensive solution. However, businesses that require top-notch customer support or rely heavily on specialized features might find Clickatell's inconsistencies a dealbreaker and should explore alternative providers." } }, "image": "https://cdn.selecthub.com/products/2d7f3f6e23f7cb31f2209ab8cc8f47a4-c214d97c1320cde887cf6c66b8ae2ea2/resources/normal/logo.png?1740727172", "aggregateRating": { "@type": "AggregateRating", "ratingValue": "87", "bestRating": "100", "worstRating": "1", "ratingCount": "16" }, "positiveNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Ease of Use: User reviews frequently praise Clickatell for its user-friendly interface, making it simple for even non-technical users to navigate and utilize its features." }, { "@type": "ListItem", "position": 2, "name": "Strong Support: Clickatell receives positive feedback for its robust customer support, which is often cited as a key strength in user reviews." }, { "@type": "ListItem", "position": 3, "name": "Seamless Integration: User reviews highlight Clickatell's straightforward integration process, allowing businesses to easily incorporate its communication features into existing systems." } ] }, "negativeNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Inconsistent Service: User reviews frequently mention experiencing inconsistent delivery of text messages, with some messages being significantly delayed or not arriving at all." }, { "@type": "ListItem", "position": 2, "name": "Customer Service Issues: User reviews express dissatisfaction with Clickatell's customer service, citing difficulties in resolving technical issues and receiving timely support." }, { "@type": "ListItem", "position": 3, "name": "" } ] }, "applicationCategory": "CPaaS Platforms" } ```