[Home](https://www.selecthub.com/) \> [CRM](https://www.selecthub.com/category/customer-relationship-management/) \> [CRM Software](https://www.selecthub.com/c/crm-software/) \> Capsule CRM Categories: * [CRM Software](https://www.selecthub.com/c/crm-software/) * [Contact Management Software](https://www.selecthub.com/c/contact-management-software/) * [...](#) ## What Is Capsule CRM? **Industry Specialties:** Serves all industries Capsule CRM is a cloud-based solution for small to medium businesses. It helps foster customer relationships with features like email marketing, website personalization, social media service, automated reminders and more. Organizations can enter basic contact information, pipelines, goals and budgets and start building an in-depth, personalized pipeline with full access to customer details. PRICE $ $ $ $ $ COMPANY SIZE S M L DEPLOYMENT PLATFORM [ Try Before You Buy. Request a Free Demo Today! Request Demo It's completely free! ](https://pmo.selecthub.com/get-product-demo/?category=CRM+Software&product%5Fname=Capsule%2BCRM&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcrm-software%2Fcapsule-crm%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F856fc81623da2150ba2210ba1b51d241-56cc2f653e5178e28b9a419d51f3a358%2Fresources%2Fnormal%2Flogo.png%3F1693316415) User Sentiment i ![User satisfaction level icon: great]() Based on 178 reviews: Add your rating: ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() Product Screenshots and Videos ## #24 Capsule CRM is ranked #24 in the CRM Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report. [ Get the Report Now](https://pmo.selecthub.com/top-crm-analyst-report-site-vers?category%5Fslug=crm-software&product%5Fslug=capsule-crm&slug=capsule-crm&product%5Fname=Capsule+CRM&category=CRM+Software&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcrm-software%2Fcapsule-crm%2F) ## Capsule CRM Pricing Based on our most recent analysis, Capsule CRM pricing starts at $18 (Per User, Monthly). [Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=CRM+Software&product%5Fname=Capsule%2BCRM&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcrm-software%2Fcapsule-crm%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F856fc81623da2150ba2210ba1b51d241-56cc2f653e5178e28b9a419d51f3a358%2Fresources%2Fnormal%2Flogo.png%3F1693316415&price=2) Price $ $ $ $ $ i Starting From $18 Pricing Model Per User, Monthly Free Trial Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Capsule+CRM&category=CRM+Software&product%5Flogo=https://cdn.selecthub.com/products/856fc81623da2150ba2210ba1b51d241-56cc2f653e5178e28b9a419d51f3a358/resources/normal/logo.png?1693316415)) ## Training Resources Capsule CRM is supported with the following types of training: Documentation In Person Live Online Videos Webinars ## Support The following support services are available for Capsule CRM: Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ## Capsule CRM Benefits and Insights Why use Capsule CRM? ### Key differentiators & advantages of Capsule CRM * **Cloud Hosting:** Eliminates downtime and lagging due to updates, while gaining easy access to the latest version online with a seamless sync of data and activities. * **Mobile Accessibility:** Enable remote task management with accessibility on all mobile devices and tablets through native iOS and Android apps. * **Integrations:** Connect with over 50 pre-built NHS integrations with solutions for customer support, email marketing, accounting and more. An open API creates add-on services and integrates with other applications as needed. * **Data Safety:** Ensure data safety through SSL-encrypted servers hosted in Amazon’s data centers. Periodic backup of data keeps information safe and secure. * **Dashboard:** Get updates on the current status and historical trends of KPIs, such as sales opportunities and milestones, with an easy-to-read, real-time visual interface. * **Customization:** Easily customize using fields, tags and branding options to meet business needs. Measure sales processes with quantifiable milestones for each stage of the pipeline, which in turn can be used to generate revenue forecasts. ### Industry Expertise Capsule is best suited for small- to mid-sized businesses and is suitable for any industry. ## Capsule CRM Reviews Based on our most recent analysis, Capsule CRM reviews indicate a 'great' User Satisfaction Rating of 88% based on 178 user reviews from 4 recognized software review sites. ![User satisfaction level icon: great]() 178 reviews 88% of users would recommend this product ### Synopsis of User Ratings and Reviews Based on an aggregate of Capsule CRM reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst. #### Pros * **Customization:** The platform’s adaptive nature and personalization options are an advantage, according to 71% of users who mention customization. * **User-Friendly:** It’s intuitive and automatically stores data about clients, as noted by 100% of users who reviewed this feature. * **Tracking and Reporting:** The solution allows custom tracking and offers robust reporting, as observed by 71% of users who mentioned these features. * **Customer Service:** The customer service is remarkable and offers instant support, with 60% of reviewers referencing support saying they were happy with it. * **Integration:** The platform integrations work seamlessly and can connect with all G Suite apps to make work easier, according to 60% of users who reviewed this feature. #### Cons * **Not Cost-Effective:** Out of the total users who mentioned the cost, 60% suggested the platform gets expensive as the number of users increases. * **Restricted Free Version:** The free version is only meant for two users and 250 contacts, and 71% of users referencing the free version stated that it restricts functionality. * **Not Mobile-Friendly:** The mobile app isn’t very user-friendly and could use some updates, according to 66% of reviews mentioning the app. #### Researcher's Summary: Capsule offers cloud-based tools, including customization options for fields, tags and branding. The platform has limitations in terms of marketing integrations, cost against the features offered and the free version offers limited functionality, contact records and users. However, it offers a well-versed support team along with potent tracking and reporting features that enhance the user experience. Reviews also noted its intuitive nature and G Suite integration as strengths. Businesses looking for structured sales processes with configurable milestones should consider Capsule. ## Key Features * **Contact Management:** Stores and tracks information corresponding to all contacts, including opportunities, leads, vendors and customers. Contact and communication information is shareable on a company-wide, team-wide and individual level, making collaboration seamless. * **Document Management:** Enables publishing, storing, editing and sharing documents like agreements, proposals and more via a central platform. * **Tasks and Calendar:** Manages and tracks tasks and activities that get synced with the calendar to manage daily schedules. Routine tasks can be set on periodic repetition and processes can be defined using interlinked tasks. * **Sales Pipeline:** Provides a complete view of the sales pipeline and manages sales opportunities by tracking critical stages, values and probabilities of closing a deal. * **Reports:** Monitors every aspect of the sales cycle from sales data to pipeline insights and activity stats to aid data-driven decisions. Rule-based success factors support generating revenue forecasts. * **Teams & Roles:** Allows creation of teams, lead assignment and new opportunities to designated sales representatives for project management. Managers can control access based on the user, user role, groups and more. * **Customer Support and Case Management:** Offers a dedicated customer support portal that tracks and resolves issues. Create and share a knowledge base to address common questions by customers and manage call center activities for faster response time and higher customer satisfaction.. ## Limitations These limitations, based on user feedback, are current as of the creation of this review: * Unstable Google integrations. * Weak user permissions leading to data security concerns. * Lacks customizable fields. ## Suite Support Support is available from Monday to Friday during business hours. _mail\_outline_Email: support@capsulecrm.com. _phone_Phone: Not available. _school_Training: Offers onboarding and customer training through documentation. _local\_offer_Tickets: In case of any issue, support guides are available at their Support Center. However, tickets can be raised to resolve and escalate issues. ![Banner of Pricing guide for Capsule CRM]() ## Pricing & Cost Details See the Price/User for the top CRM software… plus the most important considerations and questions to ask when shopping. See Pricing Details ## Head-to-Head Comparison ![Capsule CRM Software Tool]() vs * [Act! CRM](https://www.selecthub.com/crm-software/act-vs-capsule-crm/) * [Agile CRM](https://www.selecthub.com/crm-software/capsule-crm-vs-agile-crm/) * [Apptivo](https://www.selecthub.com/crm-software/capsule-crm-vs-apptivo/) * [BenchmarkONE](https://www.selecthub.com/crm-software/capsule-crm-vs-benchmarkone/) * [Bitrix24](https://www.selecthub.com/crm-software/bitrix24-vs-capsule-crm/) * [Brivity](https://www.selecthub.com/crm-software/brivity-vs-capsule-crm/) * [CINC](https://www.selecthub.com/crm-software/cinc-vs-capsule-crm/) * [Cirrus Insight](https://www.selecthub.com/crm-software/cirrus-insight-vs-capsule-crm/) * [ConvergeHub](https://www.selecthub.com/crm-software/capsule-crm-vs-convergehub/) * [Copper CRM](https://www.selecthub.com/crm-software/capsule-crm-vs-copper-crm/) * [Creatio](https://www.selecthub.com/crm-software/capsule-crm-vs-creatio/) * [Daylite](https://www.selecthub.com/crm-software/capsule-crm-vs-daylite/) * [Dynamics 365 CRM](https://www.selecthub.com/crm-software/dynamics-365-crm-vs-capsule-crm/) * [Flowlu](https://www.selecthub.com/crm-software/capsule-crm-vs-flowlu/) * [Freshsales](https://www.selecthub.com/crm-software/capsule-crm-vs-freshsales/) * [Freshworks CRM](https://www.selecthub.com/crm-software/capsule-crm-vs-freshworks-crm/) * [GoldMine](https://www.selecthub.com/crm-software/goldmine-vs-capsule-crm/) * [GreenRope](https://www.selecthub.com/crm-software/greenrope-vs-capsule-crm/) * [HoneyBook](https://www.selecthub.com/crm-software/honeybook-vs-capsule-crm/) * [HubSpot CRM](https://www.selecthub.com/crm-software/hubspot-crm-vs-capsule-crm/) * [Infor CloudSuite CRM](https://www.selecthub.com/crm-software/capsule-crm-vs-infor-crm/) * [Insightly](https://www.selecthub.com/crm-software/insightly-vs-capsule-crm/) * [Keap](https://www.selecthub.com/crm-software/keap-vs-capsule-crm/) * [Kommo](https://www.selecthub.com/crm-software/capsule-crm-vs-kommo/) * [Less Annoying CRM](https://www.selecthub.com/crm-software/less-annoying-crm-vs-capsule-crm/) * [MediaOS](https://www.selecthub.com/crm-software/capsule-crm-vs-mediaos/) * [Membrain](https://www.selecthub.com/crm-software/capsule-crm-vs-membrain/) * [monday CRM](https://www.selecthub.com/crm-software/capsule-crm-vs-monday-crm/) * [NetSuite CRM](https://www.selecthub.com/crm-software/capsule-crm-vs-netsuite-crm/) * [Nimble CRM](https://www.selecthub.com/crm-software/capsule-crm-vs-nimble-crm/) * [Nutshell CRM](https://www.selecthub.com/crm-software/capsule-crm-vs-nutshell-crm/) * [Odoo CRM](https://www.selecthub.com/crm-software/capsule-crm-vs-odoo-crm/) * [OnePageCRM](https://www.selecthub.com/crm-software/capsule-crm-vs-onepagecrm/) * [Oracle Sales Cloud](https://www.selecthub.com/crm-software/capsule-crm-vs-oracle-sales-cloud/) * [Pega CRM](https://www.selecthub.com/crm-software/capsule-crm-vs-pega-crm/) * [Pipedrive](https://www.selecthub.com/crm-software/pipedrive-vs-capsule-crm/) * [Pipeliner CRM](https://www.selecthub.com/crm-software/capsule-crm-vs-pipeliner/) * [Ringy](https://www.selecthub.com/crm-software/capsule-crm-vs-ringy/) * [Sage CRM](https://www.selecthub.com/crm-software/capsule-crm-vs-sage-crm/) * [Salesflare](https://www.selecthub.com/crm-software/capsule-crm-vs-salesflare/) * [Salesforce Sales Cloud](https://www.selecthub.com/crm-software/capsule-crm-vs-salesforce-sales-cloud/) * [SalesNow](https://www.selecthub.com/crm-software/capsule-crm-vs-salesnow/) * [Spiro](https://www.selecthub.com/crm-software/spiro-vs-capsule-crm/) * [Streak CRM](https://www.selecthub.com/crm-software/capsule-crm-vs-streak/) * [Sugar Sell](https://www.selecthub.com/crm-software/capsule-crm-vs-sugar-sell/) * [SuiteCRM](https://www.selecthub.com/crm-software/capsule-crm-vs-suitecrm/) * [Vendasta](https://www.selecthub.com/crm-software/vendasta-vs-capsule-crm/) * [Vtiger](https://www.selecthub.com/crm-software/vtiger-vs-capsule-crm/) * [Workbooks](https://www.selecthub.com/crm-software/capsule-crm-vs-workbooks/) * [Zoho CRM](https://www.selecthub.com/crm-software/zoho-crm-vs-capsule-crm/) ## Pricing for CRM Software ![Banner of Pricing guide for CRM Software]() ## Similar Products Here are the most similar products to Capsule CRM. [ CBS CRM ](https://www.selecthub.com/p/crm-software/cbs-crm/) [ OroCommerce CRM ](https://www.selecthub.com/p/crm-software/orocommerce-crm/) [ Corelogic Restoration CRM ](https://www.selecthub.com/p/crm-software/carelogic-restoration-crm/) [ Starter Suite ](https://www.selecthub.com/p/crm-software/starter-suite/) [ Spotler CRM ](https://www.selecthub.com/p/crm-software/spotler-crm/) [ PulseCRM ](https://www.selecthub.com/p/crm-software/pulsecrm/) [ Rolldog ](https://www.selecthub.com/p/crm-software/rolldog/) [ Ploomes ](https://www.selecthub.com/p/crm-software/ploomes/) [ SmartMatchApp ](https://www.selecthub.com/p/crm-software/smartmatchapp/) [ Continuum CRM ](https://www.selecthub.com/p/crm-software/continuum-crm/) Your review has been submitted and should be visible within 24 hours. Review Title Pros Cons Overall feedback Your name Your job title Industry [ Choose your main industry](javascript:void%28%29) * [Accounting / CPA](javascript:void%28%29) * [Advertising](javascript:void%28%29) * [Aerospace & Defense](javascript:void%28%29) * [Agriculture](javascript:void%28%29) * [Apparel](javascript:void%28%29) * [Architecture](javascript:void%28%29) * [Auto Dealership](javascript:void%28%29) * [Automotive](javascript:void%28%29) * [Banking & Financial Services](javascript:void%28%29) * [Banking & Mortgage](javascript:void%28%29) * [Chemicals](javascript:void%28%29) * [Construction & Engineering](javascript:void%28%29) * [Construction / Contracting](javascript:void%28%29) * [Consulting](javascript:void%28%29) * [Consumer Products](javascript:void%28%29) * [Distribution](javascript:void%28%29) * [E-commerce](javascript:void%28%29) * [Education](javascript:void%28%29) * [Electronics](javascript:void%28%29) * [Energy & Utilities](javascript:void%28%29) * [Federal Government](javascript:void%28%29) * [Field Maintenance](javascript:void%28%29) * [Food & Beverage](javascript:void%28%29) * [Healthcare / Social Services](javascript:void%28%29) * [Hospitality / Gaming / Travel](javascript:void%28%29) * [Human Resources](javascript:void%28%29) * [Industrial Machinery](javascript:void%28%29) * [Information Technology & High Tech](javascript:void%28%29) * [Insurance](javascript:void%28%29) * [Legal](javascript:void%28%29) * [Maintenance / Field Service](javascript:void%28%29) * [Manufacturing](javascript:void%28%29) * [Marketing Services](javascript:void%28%29) * [Media & Communications / Entertainment](javascript:void%28%29) * [Mill Products](javascript:void%28%29) * [Mining / Metals](javascript:void%28%29) * [Mortgage](javascript:void%28%29) * [Non-Profit](javascript:void%28%29) * [Not Available](javascript:void%28%29) * [Oil & Gas](javascript:void%28%29) * [Other](javascript:void%28%29) * [Other Services](javascript:void%28%29) * [Payroll Provider](javascript:void%28%29) * [Pharmaceuticals](javascript:void%28%29) * [Professional Employer Organization](javascript:void%28%29) * [Professional Services](javascript:void%28%29) * [Property Management](javascript:void%28%29) * [Public Sector](javascript:void%28%29) * [Real Estate](javascript:void%28%29) * [Recruiting Agency](javascript:void%28%29) * [Religious Institutions](javascript:void%28%29) * [Retail](javascript:void%28%29) * [Sales & Marketing](javascript:void%28%29) * [Semiconductors](javascript:void%28%29) * [Software / IT](javascript:void%28%29) * [Sports and Recreation](javascript:void%28%29) * [Staffing Agency](javascript:void%28%29) * [State & Local Government](javascript:void%28%29) * [Telecommunications](javascript:void%28%29) * [Third-Party Administrator](javascript:void%28%29) * [Transportation & Logistics](javascript:void%28%29) * [Wholesale Distribution](javascript:void%28%29) Company Size [ Choose your company size](javascript:void%28%29) * [1 employee](javascript:void%28%29) * [2 to 9 employees](javascript:void%28%29) * [10 - 19 employees](javascript:void%28%29) * [20 - 49 employees](javascript:void%28%29) * [50 - 99 employees](javascript:void%28%29) * [100 - 499 employee](javascript:void%28%29) * [500 - 999 employees](javascript:void%28%29) * [1,000 - 2,499 employees](javascript:void%28%29) * [2,500 - 4,999 employees](javascript:void%28%29) * [5,000 - 9,999 employees](javascript:void%28%29) * [10,000 - 24,999 employees](javascript:void%28%29) * [25,000 - 49,999 employees](javascript:void%28%29) * [50,000 + employees](javascript:void%28%29) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "CRM", "item": "https://www.selecthub.com/category/customer-relationship-management/" }, { "@type": "ListItem", "position": 3, "name": "CRM Software", "item": "https://www.selecthub.com/c/crm-software/" }, { "@type": "ListItem", "position": 4, "name": "Capsule CRM" } ] } { "@context": "http://schema.org", "@type": "SoftwareApplication", "name": "Capsule CRM", "description": "Capsule CRM is a cloud-based solution for small to medium businesses. It helps foster customer relationships with features like email marketing, website personalization, social media service, automated reminders and more. Organizations can enter basic contact information, pipelines, goals and budgets and start building an in-depth, personalized pipeline with full access to customer details.", "review": { "@type": "Review", "author": { "@type": "Person", "name": "Manogna Chandrika Matta", "reviewBody": "Capsule offers cloud-based tools, including customization options for fields, tags and branding. The platform has limitations in terms of marketing integrations, cost against the features offered and the free version offers limited functionality, contact records and users. However, it offers a well-versed support team along with potent tracking and reporting features that enhance the user experience. Reviews also noted its intuitive nature and G Suite integration as strengths. Businesses looking for structured sales processes with configurable milestones should consider Capsule." } }, "image": "https://cdn.selecthub.com/products/856fc81623da2150ba2210ba1b51d241-56cc2f653e5178e28b9a419d51f3a358/resources/normal/logo.png?1693316415", "aggregateRating": { "@type": "AggregateRating", "ratingValue": "88", "bestRating": "100", "worstRating": "1", "ratingCount": "178" }, "offers": { "@type": "Offer", "priceSpecification": { "@type": "priceSpecification", "price": "18", "priceCurrency": "USD" } }, "positiveNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Customization: The platform’s adaptive nature and personalization options are an advantage, according to 71% of users who mention customization." }, { "@type": "ListItem", "position": 2, "name": "User-Friendly: It’s intuitive and automatically stores data about clients, as noted by 100% of users who reviewed this feature." }, { "@type": "ListItem", "position": 3, "name": "Tracking and Reporting: The solution allows custom tracking and offers robust reporting, as observed by 71% of users who mentioned these features." } ] }, "negativeNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Not Cost-Effective: Out of the total users who mentioned the cost, 60% suggested the platform gets expensive as the number of users increases." }, { "@type": "ListItem", "position": 2, "name": "Restricted Free Version: The free version is only meant for two users and 250 contacts, and 71% of users referencing the free version stated that it restricts functionality." }, { "@type": "ListItem", "position": 3, "name": "Not Mobile-Friendly: The mobile app isn’t very user-friendly and could use some updates, according to 66% of reviews mentioning the app." } ] }, "applicationCategory": "CRM Software" } ```