[Home](https://www.selecthub.com/) \> [Content Management](https://www.selecthub.com/category/content-management/) \> [CMS Software](https://www.selecthub.com/c/cms-software/) \> Alfresco Categories: * [CMS Software](https://www.selecthub.com/c/cms-software/) * [ECM Software](https://www.selecthub.com/c/enterprise-content-management-software/) * [...](#) ## What Is Alfresco? **Industry Specialties:** Serves all industries Alfresco is an open-source solution that helps enterprises manage and publish content on websites. It provides a central content and metadata repository with streamlined end-to-end review and approval workflows. It offers collaboration through shared access, comments and annotations, and the option to start a meeting from within the document for instant discussion. Deployable on-premise, in the cloud or as a hybrid, it can be accessed from any device. Extensible due to its open architecture, it enables federated access to content across technologies without the need to migrate data in bulk, eliminating data security concerns. Powered by Amazon Web Services, it provides data insights through natural language generation, automated text extraction and deep learning technology. In addition to its integration with Microsoft 365 and Google Docs, it provides full-text indexing via Apache Solr. PRICE $ $ $ $ $ COMPANY SIZE S M L DEPLOYMENT PLATFORM [ Try Before You Buy. Request a Free Demo Today! Request Demo It's completely free! ](https://pmo.selecthub.com/get-product-demo/?category=CMS+Software&product%5Fname=Alfresco&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcms-software%2Falfresco-platform%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F52c5189391854c93e8a0e1326e56c14f-db5ba63b7a974b23173dc0054753bf77%2Fresources%2Fnormal%2Flogo.png%3F1718843665) [Contributors](#view-contributors) ![Joslyn Allen]() Written by Joslyn Allen Technical Content Writer [Read Bio ](https://www.selecthub.com/author/joslyn-allen/) ![Grace Savides]() Edited by Grace Savides Content Editor [Read Bio ](https://www.selecthub.com/author/grace-savides/) User Sentiment i ![User satisfaction level icon: good]() Based on 94 reviews: Add your rating: ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() Product Screenshots and Videos ## #21 Alfresco is ranked #21 in the CMS Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report. [Get the Report Now ](https://pmo.selecthub.com/request-custom-scorecard?category%5Fslug=cms-software&product%5Fslug=alfresco-platform&page%5Ftype=product&slug=alfresco-platform&product%5Fname=Alfresco&category=CMS+Software&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcms-software%2Falfresco-platform%2F) ## Alfresco Pricing Based on our most recent analysis, Alfresco pricing starts at $2,000 (Monthly). [Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=CMS+Software&product%5Fname=Alfresco&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcms-software%2Falfresco-platform%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F52c5189391854c93e8a0e1326e56c14f-db5ba63b7a974b23173dc0054753bf77%2Fresources%2Fnormal%2Flogo.png%3F1718843665&price=5) Price $ $ $ $ $ i Starting From $2,000 Pricing Model Monthly Free Trial Yes - [Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Alfresco&category=CMS+Software&product%5Flogo=https://cdn.selecthub.com/products/52c5189391854c93e8a0e1326e56c14f-db5ba63b7a974b23173dc0054753bf77/resources/normal/logo.png?1718843665) ## Training Resources Alfresco is supported with the following types of training: Documentation In Person Live Online Videos Webinars ## Support The following support services are available for Alfresco: Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ## Alfresco Benefits and Insights Why use Alfresco? ### Key differentiators & advantages of Alfresco * **Enhanced Collaboration:** Alfresco fosters seamless teamwork by providing a centralized platform for document sharing, real-time editing, and threaded discussions, enabling efficient knowledge sharing and project coordination. * **Streamlined Content Management:** Its intuitive interface and robust search capabilities empower users to effortlessly organize, retrieve, and manage vast amounts of content, ensuring easy access to critical information. * **Improved Productivity:** Alfresco automates repetitive tasks, such as document approval workflows and content versioning, freeing up valuable time for employees to focus on strategic initiatives. * **Enhanced Security:** Alfresco's robust security measures, including role-based access controls, encryption, and audit trails, safeguard sensitive data, ensuring compliance with industry regulations and protecting against unauthorized access. * **Scalability and Flexibility:** Alfresco's modular architecture and cloud-based deployment options allow organizations to tailor the solution to their specific needs, accommodating growth and adapting to changing business requirements. * **Reduced Costs:** By eliminating the need for multiple disparate systems and streamlining content management processes, Alfresco helps organizations save on IT infrastructure and maintenance costs. * **Improved Customer Experience:** Alfresco's integration with CRM systems enables personalized content delivery, enhancing customer interactions and fostering stronger relationships. * **Increased Innovation:** Alfresco's open API and developer tools empower organizations to extend the platform's functionality, fostering innovation and creating tailored solutions that meet unique business challenges. * **Enhanced Compliance:** Alfresco's compliance with industry standards, such as ISO 27001 and HIPAA, ensures adherence to regulatory requirements and mitigates legal risks. * **Improved Decision-Making:** Alfresco's advanced analytics capabilities provide insights into content usage and user behavior, enabling data-driven decision-making and optimizing content strategies. ### Industry Expertise Alfresco is a leading enterprise content management (ECM) software that provides a comprehensive suite of tools for managing and securing content across the organization. It is particularly well-suited for industries with complex content management needs, such as financial services, healthcare, government, and manufacturing. Alfresco's industry-specific solutions are designed to meet the unique requirements of these industries, providing tailored features and functionality to streamline content-centric processes and improve compliance. ## Alfresco Reviews Based on our most recent analysis, Alfresco reviews indicate a 'good' User Satisfaction Rating of 78% based on 94 user reviews from 5 recognized software review sites. ![User satisfaction level icon: good]() 94 reviews 78% of users would recommend this product ### Synopsis of User Ratings and Reviews Based on an aggregate of Alfresco reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst. #### Pros * **Intuitive User Interface:** Alfresco's user-friendly interface simplifies content management, making it easy for users to navigate and find what they need quickly. * **Robust Document Management:** Alfresco excels in managing large volumes of documents, providing efficient storage, retrieval, and collaboration features. * **Seamless Collaboration:** Alfresco fosters collaboration by allowing multiple users to work on documents simultaneously, track changes, and share feedback. * **Advanced Security:** Alfresco prioritizes data security with robust encryption, access controls, and audit trails to protect sensitive information. * **Scalability and Flexibility:** Alfresco adapts to growing business needs, supporting large-scale deployments and integrations with other systems. #### Cons * **Steep Learning Curve:** Alfresco's complex interface and extensive feature set can be overwhelming for new users, requiring significant training and support. * **Limited Customization Options:** While Alfresco offers some customization capabilities, they are often limited compared to other CMS platforms, restricting the ability to tailor the system to specific business needs. * **Performance Issues:** Alfresco can experience performance bottlenecks, especially when handling large volumes of content or complex workflows, leading to slow loading times and user frustration. * **Costly Licensing:** Alfresco's licensing fees can be substantial, particularly for enterprise-level deployments, making it a less cost-effective option for budget-conscious organizations. * **Lack of Mobile Optimization:** Alfresco's mobile capabilities are limited, making it challenging to access and manage content effectively on smartphones and tablets. #### Researcher's Summary: Alfresco is a popular CMS software that has received mixed reviews from users in the past year. Some users praise its strengths, such as its robust security features, user-friendly interface, and extensive customization options. These strengths are important because they allow users to create and manage content securely, easily, and in a way that meets their specific needs. For example, Alfresco's granular permissions system allows administrators to control who has access to what content, while its drag-and-drop interface makes it easy for users to create and edit content. However, other users have criticized Alfresco for its weaknesses, such as its high cost, limited scalability, and lack of certain features that are found in competing products. These weaknesses are important because they can make Alfresco a less attractive option for some users. For example, Alfresco's high cost may be prohibitive for some organizations, while its limited scalability may not be suitable for organizations that need to manage large amounts of content. Additionally, Alfresco lacks certain features that are found in competing products, such as e-commerce functionality and social media integration. Overall, Alfresco is a solid CMS software with a number of strengths and weaknesses. It is best suited for organizations that need a secure, user-friendly, and customizable CMS. However, organizations that need a low-cost, highly scalable, or feature-rich CMS may want to consider other options. ## Key Features ### ECM Software * **Document Management:** Search, access, store and organize content on any device with search suggestions and smart folders. Use built-in workflows and rich metadata models to improve the review and approval processes, move documents and automate repetitive tasks. Keep content secure by creating access permissions, maintaining document versioning and keeping a single database of all records in compliance with information governance policies. * **Document Capture and Scanning:** Scan and process documents and data of any kind utilizing optical character recognition (OCR) technology. Store and classify scanned documents in a centralized location to keep files organized and easily accessible. Allow customers to capture, share and edit content on the go with the Mobile Content and Process Services. * **Collaboration:** Store, edit, co-author and share documents in one location by integrating popular applications such as Microsoft 365 and Google Docs. Invite external members to work on content via public links. Allow viewer collaboration to produce real-time annotations, replies to changes made and chat capabilities within documents. * **Artificial Intelligence:** Implement Amazon Web Services to analyze and extract essential data from documents with Amazon Comprehend, Amazon Rekognition and Amazon Textract. Find specific keywords within bodies of text, retrieve textual context from images and videos to store as document metadata and more. * **Analytics:** Customize reports and dashboards, generate real-time reports on content and metadata and easily search for data with the platform’s internal data warehouse and open source search platform Solr 6\. Optimize search indexing with multi-instance clustering and Solr sharding. Prevent data leaks with permissions, ACLs and SSL encryption protection. * **Process Management:** Build process models utilizing graphical tools such as the step editor guide and share with point-and-click forms. Manage internal processes by creating, assigning and dividing tasks amongst individuals and team members. Integrate tools using the platform’s Java-based process engine, API support and rest-based architecture, accessible on any iOS and Android device. ### Governance Services * **Records Management:** Control document allocation with configurable file plans and create rules to automatically review, approve, declare and file documents. Oversee and manage documents across multiple systems in a centralized location with 70 plus connectors, including Salesforce, Microsoft 365, Google Mail and more. * **Information Lifecycle Management:** Preserve precious storage space with Amazon S3 Glacier, determining which records are worth storing by analyzing factors such as content age, version history and periodicity of access. * **Security:** Protect valuable records and data with compliance management software to keep up with regulations such as FOIA, ISO 15489, ISO 16175 and more. Create both manual and automatic security controls and role-based access permissions. * **E-Discovery:** Search across all sources of corporate content by employing Federated Search and AI and ML service capabilities. * **Legal Holds:** Place holds on multiple records and record groups, implement them onto existing records across repositories and suspend holds in bulk. ## Suite Support Support response times depend on subscription type and case severity level. _mail\_outline_Email: support@alfresco.com. Chat with a specialist via the vendor’s site. _phone_Phone: Not specified. Log in to the support portal to find technical support numbers. _school_Training: The vendor offers: * **University:** Enroll in online courses and take exams to earn certifications. * **Documentation:** Browse through various topics, including content, processes, business connectors and more. * **Support Portal:** Access an in-depth knowledge base to discover in-depth product information and find answers to product questions. * **Events and Webinars:** Register to join live webinars or watch on-demand webcasts hosted by experts. * **Blog:** Read blog posts authored by various vendor specialists. * **Community Forum:** Ask questions and offer advice to other users and vendor team members. Members can also communicate via messaging apps such as Discord. _local\_offer_Tickets: Submit a case ticket and check on the status of active cases in the support portal. ## Head-to-Head Comparison ![Alfresco Software Tool]() vs * [Acrolinx](https://www.selecthub.com/enterprise-content-management-software/acrolinx-vs-alfresco-platform/) * [AvePoint Opus](https://www.selecthub.com/enterprise-content-management-software/avepoint-opus-vs-alfresco-platform/) * [BLOX CMS](https://www.selecthub.com/cms-software/blox-cms-vs-alfresco-platform/) * [censhare](https://www.selecthub.com/enterprise-content-management-software/censhare-vs-alfresco-platform/) * [Concrete CMS](https://www.selecthub.com/cms-software/concrete-cms-vs-alfresco-platform/) * [Contao](https://www.selecthub.com/cms-software/contao-vs-alfresco-platform/) * [Craft CMS](https://www.selecthub.com/cms-software/craft-cms-vs-alfresco-platform/) * [DocStar](https://www.selecthub.com/enterprise-content-management-software/docstar-vs-alfresco-platform/) * [DocuShare](https://www.selecthub.com/enterprise-content-management-software/docushare-vs-alfresco-platform/) * [Egnyte](https://www.selecthub.com/enterprise-content-management-software/egnyte-vs-alfresco-platform/) * [Epicor ECM](https://www.selecthub.com/enterprise-content-management-software/epicor-ecm-vs-alfresco-platform/) * [Grav CMS](https://www.selecthub.com/cms-software/grav-cms-vs-alfresco-platform/) * [IBM FileNet](https://www.selecthub.com/enterprise-content-management-software/ibm-filenet-vs-alfresco-platform/) * [IntelliChief](https://www.selecthub.com/enterprise-content-management-software/intellichief-vs-alfresco-platform/) * [Jahia](https://www.selecthub.com/cms-software/jahia-vs-alfresco-platform/) * [Kentico](https://www.selecthub.com/cms-software/kentico-vs-alfresco-platform/) * [Kirby CMS](https://www.selecthub.com/cms-software/kirby-vs-alfresco-platform/) * [Laserfiche](https://www.selecthub.com/enterprise-content-management-software/laserfiche-vs-alfresco-platform/) * [liveSite](https://www.selecthub.com/enterprise-content-management-software/livesite-vs-alfresco-platform/) * [Mura CMS](https://www.selecthub.com/enterprise-content-management-software/mura-cms-vs-alfresco-platform/) * [NetDocuments](https://www.selecthub.com/enterprise-content-management-software/netdocuments-vs-alfresco-platform/) * [Nuxeo](https://www.selecthub.com/enterprise-content-management-software/nuxeo-vs-alfresco-platform/) * [October CMS](https://www.selecthub.com/cms-software/october-cms-vs-alfresco-platform/) * [OnBase](https://www.selecthub.com/enterprise-content-management-software/onbase-vs-alfresco-platform/) * [OpenText ECM](https://www.selecthub.com/enterprise-content-management-software/opentext-ecm-vs-alfresco-platform/) * [Oracle WebCenter Content](https://www.selecthub.com/enterprise-content-management-software/oracle-webcenter-content-vs-alfresco-platform/) * [Revize](https://www.selecthub.com/cms-software/revize-vs-alfresco-platform/) * [Silverstripe CMS](https://www.selecthub.com/cms-software/silverstripe-cms-vs-alfresco-platform/) * [Tridion](https://www.selecthub.com/cms-software/tridion-vs-alfresco-platform/) * [TYPO3](https://www.selecthub.com/cms-software/typo3-vs-alfresco-platform/) * [Umbraco](https://www.selecthub.com/cms-software/umbraco-vs-alfresco-platform/) ## Similar Products Here are the most similar products to Alfresco. [ Revize ](https://www.selecthub.com/p/cms-software/revize/) [ Kentico ](https://www.selecthub.com/p/cms-software/kentico/) [ Canvas CMS by Roya ](https://www.selecthub.com/p/cms-software/canvas-cms-by-roya/) [ Publiz ](https://www.selecthub.com/p/cms-software/publiz-cms/) [ Lavalite ](https://www.selecthub.com/p/cms-software/lavalite-cms/) [ Pulse CMS ](https://www.selecthub.com/p/cms-software/pulse-cms/) [ Textpattern ](https://www.selecthub.com/p/cms-software/textpattern/) [ OrchestraCMS ](https://www.selecthub.com/p/cms-software/orchestracms/) [ Tiki Wiki CMS Groupware ](https://www.selecthub.com/p/cms-software/tiki-wiki-cms-groupware/) [ PyroCMS ](https://www.selecthub.com/p/cms-software/pyro-cms/) ## About the Contributors The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content. [ ](https://www.selecthub.com/author/joslyn-allen/) Written by [Joslyn Allen](https://www.selecthub.com/author/joslyn-allen/) Technical Content Writer As a Technical Content Writer and Market Analyst at SelectHub, Joslyn produces content and examines the B2B industry specifically for the site's LMS, Payroll and Talent Management categories. Outside of work, Joslyn enjoys exploring the Rocky Mountains and spending time with her friends, family and pets. [See Full Bio](https://www.selecthub.com/author/joslyn-allen/) [ ](https://www.selecthub.com/author/grace-savides/) Edited by [Grace Savides](https://www.selecthub.com/author/grace-savides/) Content Editor A digital specialist and content marketer, Grace joined the SelectHub team at the end of 2019\. She's an editor, and her team writes about learning management systems (LMS), talent management, payroll and other HR-related software. She's passionate about the HR industry and how changes can empower the workforce. In her free time, Grace hangs out with her boyfriend, dogs and a ridiculous amount of books she refuses to throw out. [See Full Bio](https://www.selecthub.com/author/grace-savides/) Your review has been submitted and should be visible within 24 hours. Review Title Pros Cons Overall feedback Your name Your job title Industry [Choose your main industry ](javascript:void%28%29) * [Accounting / CPA](javascript:void%28%29) * [Advertising](javascript:void%28%29) * [Aerospace & Defense](javascript:void%28%29) * [Agriculture](javascript:void%28%29) * [Apparel](javascript:void%28%29) * [Architecture](javascript:void%28%29) * [Auto Dealership](javascript:void%28%29) * [Automotive](javascript:void%28%29) * [Banking & Financial Services](javascript:void%28%29) * [Banking & Mortgage](javascript:void%28%29) * [Chemicals](javascript:void%28%29) * [Construction & Engineering](javascript:void%28%29) * [Construction / Contracting](javascript:void%28%29) * [Consulting](javascript:void%28%29) * [Consumer Products](javascript:void%28%29) * [Distribution](javascript:void%28%29) * [E-commerce](javascript:void%28%29) * [Education](javascript:void%28%29) * [Electronics](javascript:void%28%29) * [Energy & Utilities](javascript:void%28%29) * [Federal Government](javascript:void%28%29) * [Field Maintenance](javascript:void%28%29) * [Food & Beverage](javascript:void%28%29) * [Healthcare / Social Services](javascript:void%28%29) * [Hospitality / Gaming / Travel](javascript:void%28%29) * [Human Resources](javascript:void%28%29) * [Industrial Machinery](javascript:void%28%29) * [Information Technology & High Tech](javascript:void%28%29) * [Insurance](javascript:void%28%29) * [Legal](javascript:void%28%29) * [Maintenance / Field Service](javascript:void%28%29) * [Manufacturing](javascript:void%28%29) * [Marketing Services](javascript:void%28%29) * [Media & Communications / Entertainment](javascript:void%28%29) * [Mill Products](javascript:void%28%29) * [Mining / Metals](javascript:void%28%29) * [Mortgage](javascript:void%28%29) * [Non-Profit](javascript:void%28%29) * [Not Available](javascript:void%28%29) * [Oil & Gas](javascript:void%28%29) * [Other](javascript:void%28%29) * [Other Services](javascript:void%28%29) * [Payroll Provider](javascript:void%28%29) * [Pharmaceuticals](javascript:void%28%29) * [Professional Employer Organization](javascript:void%28%29) * [Professional Services](javascript:void%28%29) * [Property Management](javascript:void%28%29) * [Public Sector](javascript:void%28%29) * [Real Estate](javascript:void%28%29) * [Recruiting Agency](javascript:void%28%29) * [Religious Institutions](javascript:void%28%29) * [Retail](javascript:void%28%29) * [Sales & Marketing](javascript:void%28%29) * [Semiconductors](javascript:void%28%29) * [Software / IT](javascript:void%28%29) * [Sports and Recreation](javascript:void%28%29) * [Staffing Agency](javascript:void%28%29) * [State & Local Government](javascript:void%28%29) * [Telecommunications](javascript:void%28%29) * [Third-Party Administrator](javascript:void%28%29) * [Transportation & Logistics](javascript:void%28%29) * [Wholesale Distribution](javascript:void%28%29) Company Size [Choose your company size ](javascript:void%28%29) * [1 employee](javascript:void%28%29) * [2 to 9 employees](javascript:void%28%29) * [10 - 19 employees](javascript:void%28%29) * [20 - 49 employees](javascript:void%28%29) * [50 - 99 employees](javascript:void%28%29) * [100 - 499 employee](javascript:void%28%29) * [500 - 999 employees](javascript:void%28%29) * [1,000 - 2,499 employees](javascript:void%28%29) * [2,500 - 4,999 employees](javascript:void%28%29) * [5,000 - 9,999 employees](javascript:void%28%29) * [10,000 - 24,999 employees](javascript:void%28%29) * [25,000 - 49,999 employees](javascript:void%28%29) * [50,000 + employees](javascript:void%28%29) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Content Management", "item": "https://www.selecthub.com/category/content-management/" }, { "@type": "ListItem", "position": 3, "name": "CMS Software", "item": "https://www.selecthub.com/c/cms-software/" }, { "@type": "ListItem", "position": 4, "name": "Alfresco" } ] } { "@context": "http://schema.org", "@type": "SoftwareApplication", "name": "Alfresco", "description": "Alfresco is an open-source solution that helps enterprises manage and publish content on websites. It provides a central content and metadata repository with streamlined end-to-end review and approval workflows. It offers collaboration through shared access, comments and annotations, and the option to start a meeting from within the document for instant discussion. Deployable on-premise, in the cloud or as a hybrid, it can be accessed from any device.Extensible due to its open architecture, it enables federated access to content across technologies without the need to migrate data in bulk, eliminating data security concerns. Powered by Amazon Web Services, it provides data insights through natural language generation, automated text extraction and deep learning technology. In addition to its integration with Microsoft 365 and Google Docs, it provides full-text indexing via Apache Solr.", "review": { "@type": "Review","reviewRating": { "@type": "Rating", "ratingValue": 81, "bestRating": 100 }, "author": { "@type": "Person", "name": "Joslyn Allen", "reviewBody": "Alfresco is a popular CMS software that has received mixed reviews from users in the past year. Some users praise its strengths, such as its robust security features, user-friendly interface, and extensive customization options. These strengths are important because they allow users to create and manage content securely, easily, and in a way that meets their specific needs. For example, Alfresco's granular permissions system allows administrators to control who has access to what content, while its drag-and-drop interface makes it easy for users to create and edit content. 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