[Home](https://www.selecthub.com/) \> [Call Center Management](https://www.selecthub.com/category/call-center/) \> [Call Tracking Software](https://www.selecthub.com/c/call-tracking-software/) \> MyOperator Categories: * [Call Tracking Software](https://www.selecthub.com/c/call-tracking-software/) * [Call Center Software](https://www.selecthub.com/c/call-center-software/) * [...](#) ## What Is MyOperator? **Industry Specialties:** Retail & Ecommerce, IT & BPO, Tours & Travels, Education, Food & Hospitality, Healthcare, Logistics & Manufacturing, Banking, Fintech & Insurance, Global Business, Recruitment, NGO, Real Estate. MyOperator is a comprehensive call center management solution designed to streamline communication processes for businesses of varying sizes. It offers robust features such as automated call distribution, real-time analytics, and interactive voice response (IVR) systems, enabling efficient handling of customer interactions. The platform is particularly suited for industries like e-commerce, healthcare, and telecommunications, where high-volume call management is crucial. One of its unique benefits is its user-friendly interface coupled with scalable capabilities, allowing businesses to adapt as they grow. Users appreciate the seamless integration with existing CRM systems and the ability to customize call flows to meet specific operational needs. Compared to similar solutions, MyOperator stands out for its reliability and comprehensive support, enhancing overall user satisfaction. While specific pricing details are not readily available, prospective clients are encouraged to contact SelectHub for a personalized quote tailored to their individual requirements. PRICE $ $ $ $ $ COMPANY SIZE S M L DEPLOYMENT PLATFORM [ Try Before You Buy. Request a Free Demo Today! Request Demo It's completely free! ](https://pmo.selecthub.com/get-product-demo/?category=Call+Tracking+Software&product%5Fname=MyOperator&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcall-tracking-software%2Fmyoperator%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F2556424fdba043a8b21ce20e6b684802-b7106c1d0fb6dd33ba3adc38f84fc336%2Fresources%2Fnormal%2Flogo.png%3F1741151202) User Sentiment i ![User satisfaction level icon: great]() Based on 29 reviews: Add your rating: ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() Product Screenshots and Videos ## #17 MyOperator is ranked #17 in the Call Tracking Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report. [ Get the Report Now](https://pmo.selecthub.com/request-custom-scorecard?category%5Fslug=call-tracking-software&product%5Fslug=myoperator&slug=myoperator&product%5Fname=MyOperator&category=Call+Tracking+Software&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcall-tracking-software%2Fmyoperator%2F) ## MyOperator Pricing Based on our most recent analysis, MyOperator pricing starts at $10 (Monthly). [Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=Call+Tracking+Software&product%5Fname=MyOperator&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcall-tracking-software%2Fmyoperator%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F2556424fdba043a8b21ce20e6b684802-b7106c1d0fb6dd33ba3adc38f84fc336%2Fresources%2Fnormal%2Flogo.png%3F1741151202&price=1) Price $ $ $ $ $ i Starting From $10 Pricing Model Monthly Free Trial Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=MyOperator&category=Call+Tracking+Software&product%5Flogo=https://cdn.selecthub.com/products/2556424fdba043a8b21ce20e6b684802-b7106c1d0fb6dd33ba3adc38f84fc336/resources/normal/logo.png?1741151202)) ## Training Resources MyOperator is supported with the following types of training: Documentation In Person Live Online Videos Webinars ## Support The following support services are available for MyOperator: Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ## MyOperator Benefits and Insights Why use MyOperator? ### Key differentiators & advantages of MyOperator * **Enhanced Customer Experience:** MyOperator streamlines call handling, ensuring customers are connected to the right agent quickly, reducing wait times and improving satisfaction. * **Increased Agent Productivity:** By automating routine tasks, MyOperator allows agents to focus on complex customer interactions, boosting their efficiency and effectiveness. * **Scalable Solutions:** Whether you're a small business or a large enterprise, MyOperator can scale with your needs, accommodating growth without compromising service quality. * **Comprehensive Analytics:** Gain insights into call patterns, agent performance, and customer interactions, enabling data-driven decisions to enhance operations. * **Cost Efficiency:** Reduce overhead costs by minimizing the need for physical infrastructure and optimizing resource allocation through cloud-based solutions. * **Improved Call Management:** Features like call recording and tracking ensure that all customer interactions are documented and easily retrievable for quality assurance. * **Seamless Integration:** MyOperator integrates with existing CRM systems, ensuring a unified approach to customer relationship management and data consistency. * **24/7 Availability:** Ensure your business is always reachable with MyOperator's robust system that supports round-the-clock operations without downtime. * **Customizable Workflows:** Tailor call routing and handling processes to fit your specific business needs, enhancing operational flexibility and responsiveness. * **Enhanced Security:** Protect sensitive customer data with advanced security protocols and compliance with industry standards, ensuring trust and reliability. * **Remote Accessibility:** Empower your team to work from anywhere with cloud-based access, supporting remote work and business continuity. * **Reduced Training Time:** Intuitive interfaces and user-friendly design minimize the learning curve for new agents, accelerating onboarding and proficiency. * **Real-Time Monitoring:** Supervisors can monitor calls in real-time, providing immediate feedback and support to agents, enhancing service quality. * **Improved Customer Retention:** By delivering consistent and high-quality service, MyOperator helps build customer loyalty and long-term relationships. * **Efficient Resource Allocation:** Optimize staffing levels and resource distribution based on call volume data, ensuring efficient use of personnel and technology. ### Industry Expertise MyOperator is a cloud-based business communication platform that is best suited for businesses of all sizes, particularly those that rely heavily on customer interactions, such as those in the retail, education, healthcare, and real estate sectors. ## MyOperator Reviews Based on our most recent analysis, MyOperator reviews indicate a 'great' User Satisfaction Rating of 81% based on 29 user reviews from 1 recognized software review sites. ![User satisfaction level icon: great]() 29 reviews 81% of users would recommend this product ### Synopsis of User Ratings and Reviews Based on an aggregate of MyOperator reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst. #### Pros * **Real-Time Analytics:** User reviews describe this solution as having dashboards that provide real-time performance metrics, giving visibility into agent productivity and customer experience. * **Call Routing:** User reviews praise the multiple call routing options, ensuring calls are directed to the most suitable agent or department, improving first call resolution rates. * **Comprehensive Call Logs:** User reviews appreciate the detailed call logs and recordings, which are useful for tracking interactions, monitoring agent performance, and identifying training opportunities. * **Missed Call Notifications:** User reviews highlight the value of missed call notifications, ensuring no customer inquiry goes unanswered, which is critical for maintaining customer satisfaction and retention. #### Cons * **Customer Support:** User reviews frequently mention poor customer support experiences and unresolved service issues as significant drawbacks. * **Pricing Structure:** MyOperator's pricing structure is not considered ideal for very small businesses, potentially posing a barrier for smaller enterprises. #### Researcher's Summary: Is MyOperator the operator of choice for businesses seeking a reliable call management solution? While MyOperator boasts an intuitive interface and robust call management features like IVR and parallel call handling, user experiences are sharply divided. Many users praise its ease of setup and value for money, highlighting its intuitive dashboard and real-time analytics as valuable assets for improving customer support and sales team performance. For instance, one user mentioned a 30% increase in conversions due to efficient call distribution. However, a significant number of users express serious concerns about customer support responsiveness and service reliability, citing difficulties obtaining essential documentation and unhelpful customer service interactions. Some users also find the software's third-party integration capabilities lacking. This disparity in experiences is reflected in its ratings across different platforms. While Capterra and Software Advice users give it a respectable 4.3 out of 5, G2 users rate it lower at 3.7, and Trustpilot shows a dismal 1.2 rating, indicating a substantial volume of negative encounters. This inconsistency makes it difficult to definitively recommend MyOperator without reservation. MyOperator seems best suited for medium-sized businesses that prioritize call management features over seamless integration and reliable customer support. Its competitive pricing and user-friendly interface can be advantageous for companies seeking a cost-effective solution with a short learning curve. However, businesses that heavily rely on third-party integrations or demand prompt and efficient customer support might find MyOperator falling short of expectations and should carefully consider these limitations before committing. ## Key Features Notable MyOperator features include: * **Cloud-Based Infrastructure:** MyOperator operates entirely on the cloud, eliminating the need for physical hardware and enabling seamless scalability. * **Interactive Voice Response (IVR):** Offers customizable IVR systems that allow businesses to automate call routing based on customer inputs. * **Call Tracking:** Provides detailed call analytics and tracking, helping businesses monitor call performance and optimize marketing strategies. * **Call Recording:** Automatically records calls for quality assurance and training purposes, ensuring compliance and improving customer service. * **Real-Time Analytics:** Delivers live insights into call metrics, enabling managers to make data-driven decisions quickly. * **Multi-Level Call Routing:** Supports complex call routing setups, directing calls to the right department or agent based on predefined criteria. * **CRM Integration:** Seamlessly integrates with popular CRM systems like Salesforce and Zoho, ensuring a unified view of customer interactions. * **Mobile App Access:** Offers a mobile application for managing calls and accessing analytics on the go, enhancing flexibility for remote teams. * **Customizable Call Flows:** Allows businesses to design bespoke call flows tailored to their specific operational needs. * **Automated Call Distribution (ACD):** Efficiently distributes incoming calls to the most suitable agents, reducing wait times and improving customer satisfaction. * **Missed Call Management:** Tracks and manages missed calls, ensuring no customer inquiry goes unanswered. * **Call Masking:** Protects customer privacy by masking phone numbers during calls, fostering trust and compliance with privacy regulations. * **Multi-Language Support:** Accommodates diverse customer bases by offering support in multiple languages, enhancing accessibility. * **Agent Performance Monitoring:** Provides tools to evaluate agent performance through metrics like call handling time and customer feedback. * **Voicemail Management:** Includes features for managing voicemails efficiently, ensuring timely responses to customer queries. * **Call Conferencing:** Facilitates multi-party calls, enabling collaborative discussions and decision-making. * **Call Queuing:** Manages high call volumes by placing callers in a queue, with estimated wait times and music on hold. * **Custom Caller ID:** Allows businesses to set custom caller IDs for outbound calls, enhancing brand recognition. * **API Access:** Provides robust API access for developers to integrate MyOperator with other business applications and systems. * **24/7 Customer Support:** Offers round-the-clock support to ensure uninterrupted service and quick resolution of issues. ## Similar Products Here are the most similar products to MyOperator. [ Nimbata ](https://www.selecthub.com/p/call-tracking-software/nimbata/) [ Hot Prospector ](https://www.selecthub.com/p/call-tracking-software/hot-prospector/) [ Infinity Call Tracking ](https://www.selecthub.com/p/call-tracking-software/infinity-call-tracking/) [ Analytic Call Tracking ](https://www.selecthub.com/p/call-tracking-software/analytic-call-tracking/) [ Retreaver ](https://www.selecthub.com/p/call-tracking-software/retreaver/) [ 800response ](https://www.selecthub.com/p/call-tracking-software/800response/) [ Convirza ](https://www.selecthub.com/p/call-tracking-software/convirza/) [ 800.com ](https://www.selecthub.com/p/call-tracking-software/800-com/) [ Callcap ](https://www.selecthub.com/p/call-tracking-software/callcap/) [ Phonexa ](https://www.selecthub.com/p/call-tracking-software/phonexa/) Your review has been submitted and should be visible within 24 hours. Review Title Pros Cons Overall feedback Your name Your job title Industry [ Choose your main industry](javascript:void%28%29) * [Accounting / CPA](javascript:void%28%29) * [Advertising](javascript:void%28%29) * [Aerospace & Defense](javascript:void%28%29) * [Agriculture](javascript:void%28%29) * [Apparel](javascript:void%28%29) * [Architecture](javascript:void%28%29) * [Auto Dealership](javascript:void%28%29) * [Automotive](javascript:void%28%29) * [Banking & Financial Services](javascript:void%28%29) * [Banking & Mortgage](javascript:void%28%29) * [Chemicals](javascript:void%28%29) * [Construction & Engineering](javascript:void%28%29) * [Construction / Contracting](javascript:void%28%29) * [Consulting](javascript:void%28%29) * [Consumer Products](javascript:void%28%29) * [Distribution](javascript:void%28%29) * [E-commerce](javascript:void%28%29) * [Education](javascript:void%28%29) * [Electronics](javascript:void%28%29) * [Energy & Utilities](javascript:void%28%29) * [Federal Government](javascript:void%28%29) * [Field Maintenance](javascript:void%28%29) * [Food & Beverage](javascript:void%28%29) * [Healthcare / Social Services](javascript:void%28%29) * [Hospitality / Gaming / Travel](javascript:void%28%29) * [Human Resources](javascript:void%28%29) * [Industrial Machinery](javascript:void%28%29) * [Information Technology & High Tech](javascript:void%28%29) * [Insurance](javascript:void%28%29) * [Legal](javascript:void%28%29) * [Maintenance / Field Service](javascript:void%28%29) * [Manufacturing](javascript:void%28%29) * [Marketing Services](javascript:void%28%29) * [Media & Communications / Entertainment](javascript:void%28%29) * [Mill Products](javascript:void%28%29) * [Mining / Metals](javascript:void%28%29) * [Mortgage](javascript:void%28%29) * [Non-Profit](javascript:void%28%29) * [Not Available](javascript:void%28%29) * [Oil & Gas](javascript:void%28%29) * [Other](javascript:void%28%29) * [Other Services](javascript:void%28%29) * [Payroll Provider](javascript:void%28%29) * [Pharmaceuticals](javascript:void%28%29) * [Professional Employer Organization](javascript:void%28%29) * [Professional Services](javascript:void%28%29) * [Property Management](javascript:void%28%29) * [Public Sector](javascript:void%28%29) * [Real Estate](javascript:void%28%29) * [Recruiting Agency](javascript:void%28%29) * [Religious Institutions](javascript:void%28%29) * [Retail](javascript:void%28%29) * [Sales & Marketing](javascript:void%28%29) * [Semiconductors](javascript:void%28%29) * [Software / IT](javascript:void%28%29) * [Sports and Recreation](javascript:void%28%29) * [Staffing Agency](javascript:void%28%29) * [State & Local Government](javascript:void%28%29) * [Telecommunications](javascript:void%28%29) * [Third-Party Administrator](javascript:void%28%29) * [Transportation & Logistics](javascript:void%28%29) * [Wholesale Distribution](javascript:void%28%29) Company Size [ Choose your company size](javascript:void%28%29) * [1 employee](javascript:void%28%29) * [2 to 9 employees](javascript:void%28%29) * [10 - 19 employees](javascript:void%28%29) * [20 - 49 employees](javascript:void%28%29) * [50 - 99 employees](javascript:void%28%29) * [100 - 499 employee](javascript:void%28%29) * [500 - 999 employees](javascript:void%28%29) * [1,000 - 2,499 employees](javascript:void%28%29) * [2,500 - 4,999 employees](javascript:void%28%29) * [5,000 - 9,999 employees](javascript:void%28%29) * [10,000 - 24,999 employees](javascript:void%28%29) * [25,000 - 49,999 employees](javascript:void%28%29) * [50,000 + employees](javascript:void%28%29) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Call Center Management", "item": "https://www.selecthub.com/category/call-center/" }, { "@type": "ListItem", "position": 3, "name": "Call Tracking Software", "item": "https://www.selecthub.com/c/call-tracking-software/" }, { "@type": "ListItem", "position": 4, "name": "MyOperator" } ] } { "@context": "http://schema.org", "@type": "SoftwareApplication", "name": "MyOperator", "description": " MyOperator is a comprehensive call center management solution designed to streamline communication processes for businesses of varying sizes. It offers robust features such as automated call distribution, real-time analytics, and interactive voice response (IVR) systems, enabling efficient handling of customer interactions. The platform is particularly suited for industries like e-commerce, healthcare, and telecommunications, where high-volume call management is crucial. One of its unique benefits is its user-friendly interface coupled with scalable capabilities, allowing businesses to adapt as they grow. Users appreciate the seamless integration with existing CRM systems and the ability to customize call flows to meet specific operational needs. Compared to similar solutions, MyOperator stands out for its reliability and comprehensive support, enhancing overall user satisfaction. While specific pricing details are not readily available, prospective clients are encouraged to contact SelectHub for a personalized quote tailored to their individual requirements. ", "review": { "@type": "Review", "author": { "@type": "Person", "name": "Ashita Ahuja", "reviewBody": "Is MyOperator the operator of choice for businesses seeking a reliable call management solution? While MyOperator boasts an intuitive interface and robust call management features like IVR and parallel call handling, user experiences are sharply divided. Many users praise its ease of setup and value for money, highlighting its intuitive dashboard and real-time analytics as valuable assets for improving customer support and sales team performance. For instance, one user mentioned a 30% increase in conversions due to efficient call distribution. However, a significant number of users express serious concerns about customer support responsiveness and service reliability, citing difficulties obtaining essential documentation and unhelpful customer service interactions. Some users also find the software's third-party integration capabilities lacking. This disparity in experiences is reflected in its ratings across different platforms. While Capterra and Software Advice users give it a respectable 4.3 out of 5, G2 users rate it lower at 3.7, and Trustpilot shows a dismal 1.2 rating, indicating a substantial volume of negative encounters. This inconsistency makes it difficult to definitively recommend MyOperator without reservation. MyOperator seems best suited for medium-sized businesses that prioritize call management features over seamless integration and reliable customer support. Its competitive pricing and user-friendly interface can be advantageous for companies seeking a cost-effective solution with a short learning curve. However, businesses that heavily rely on third-party integrations or demand prompt and efficient customer support might find MyOperator falling short of expectations and should carefully consider these limitations before committing." } }, "image": "https://cdn.selecthub.com/products/2556424fdba043a8b21ce20e6b684802-b7106c1d0fb6dd33ba3adc38f84fc336/resources/normal/logo.png?1741151202", "aggregateRating": { "@type": "AggregateRating", "ratingValue": "81", "bestRating": "100", "worstRating": "1", "ratingCount": "29" }, "offers": { "@type": "Offer", "priceSpecification": { "@type": "priceSpecification", "price": "10", "priceCurrency": "USD" } }, "positiveNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Real-Time Analytics: User reviews describe this solution as having dashboards that provide real-time performance metrics, giving visibility into agent productivity and customer experience." }, { "@type": "ListItem", "position": 2, "name": "Call Routing: User reviews praise the multiple call routing options, ensuring calls are directed to the most suitable agent or department, improving first call resolution rates." }, { "@type": "ListItem", "position": 3, "name": "Comprehensive Call Logs: User reviews appreciate the detailed call logs and recordings, which are useful for tracking interactions, monitoring agent performance, and identifying training opportunities." } ] }, "negativeNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Customer Support: User reviews frequently mention poor customer support experiences and unresolved service issues as significant drawbacks." }, { "@type": "ListItem", "position": 2, "name": "Pricing Structure: MyOperator's pricing structure is not considered ideal for very small businesses, potentially posing a barrier for smaller enterprises." }, { "@type": "ListItem", "position": 3, "name": "" } ] }, "applicationCategory": "Call Tracking Software" } ```