[Home](https://www.selecthub.com/) \> [Call Center Management](https://www.selecthub.com/category/call-center/) \> [Call Center Software](https://www.selecthub.com/c/call-center-software/) \> Mitel Contact Center Categories: * [Call Center Software](https://www.selecthub.com/c/call-center-software/) * [...](#) ## What Is Mitel Contact Center? **Industry Specialties:** Telecommunications, Information Technology and Services, Banking, IT Services, Hardware. Mitel Contact Center is a robust software solution designed to streamline and manage call center operations efficiently. It handles essential tasks such as call routing, queuing, interactive voice response, and real-time analytics, enabling businesses to deliver exceptional customer service. This platform is particularly well-suited for medium to large enterprises across various industries, including finance, healthcare, telecommunications, and retail, where effective customer interaction is pivotal. One of the standout benefits of Mitel Contact Center is its scalability, allowing organizations to adjust their call center capabilities as needed. Its seamless integration with existing systems and support for multiple communication channels enhance its versatility. Users appreciate its advanced workforce management tools and comprehensive reporting features, which provide valuable insights for optimizing performance. Compared to similar solutions, Mitel Contact Center is often recognized for its reliability and extensive customization options, catering to diverse business needs. Pricing details are not readily available; it is recommended to contact SelectHub for a tailored quote based on specific requirements. PRICE $ $ $ $ $ COMPANY SIZE S M L DEPLOYMENT PLATFORM [ Try Before You Buy. Request a Free Demo Today! Request Demo It's completely free! ](https://pmo.selecthub.com/get-product-demo/?category=Call+Center+Software&product%5Fname=Mitel%2BContact%2BCenter&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcall-center-software%2Fmitel-contact-center%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2Fe93028bdc1aacdfb3687181f2031765d-83c81af559880aa221bbe12f7e3952e1%2Fresources%2Fnormal%2Flogo.png%3F1735154929) [Contributors](#view-contributors) ![Pragya Haryani]() Written by Pragya Haryani Technical Content Writer [Read Bio ](https://www.selecthub.com/author/pragya-haryani/) ![Hsing Tseng]() Edited by Hsing Tseng Content Editor [Read Bio ](https://www.selecthub.com/author/hsing-tseng/) User Sentiment i ![User satisfaction level icon: excellent]() Based on 49 reviews: Add your rating: ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() Product Screenshots and Videos ## #63 Mitel Contact Center is ranked #63 in the Call Center Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report. [Get the Report Now ](https://pmo.selecthub.com/request-custom-scorecard?category%5Fslug=call-center-software&product%5Fslug=mitel-contact-center&page%5Ftype=product&slug=mitel-contact-center&product%5Fname=Mitel+Contact+Center&category=Call+Center+Software&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcall-center-software%2Fmitel-contact-center%2F) ## Mitel Contact Center Pricing Based on our most recent analysis, Mitel Contact Center pricing starts in the range of $100 - $500. [Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=Mitel%2BContact%2BCenter&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcall-center-software%2Fmitel-contact-center%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2Fe93028bdc1aacdfb3687181f2031765d-83c81af559880aa221bbe12f7e3952e1%2Fresources%2Fnormal%2Flogo.png%3F1735154929&price=3) Price $ $ $ $ $ i Starting From Custom Quote i Pricing Model Monthly Free Trial No ## Training Resources Mitel Contact Center is supported with the following types of training: Documentation In Person Live Online Videos Webinars ## Support The following support services are available for Mitel Contact Center: Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ## Mitel Contact Center Benefits and Insights Why use Mitel Contact Center? ### Key differentiators & advantages of Mitel Contact Center * **Improved Customer Experience:** Mitel Contact Center enables personalized interactions by integrating customer data, ensuring agents have the right information to resolve issues efficiently. * **Enhanced Agent Productivity:** The software provides intuitive interfaces and automation tools that streamline workflows, allowing agents to focus on customer engagement rather than administrative tasks. * **Scalability:** Easily scale operations to meet demand fluctuations without compromising service quality, thanks to Mitel's flexible cloud-based infrastructure. * **Comprehensive Reporting:** Access detailed analytics and reports to gain insights into performance metrics, helping managers make informed decisions to optimize operations. * **Omnichannel Support:** Seamlessly manage customer interactions across multiple channels, including voice, email, chat, and social media, ensuring consistent service delivery. * **Cost Efficiency:** Reduce operational costs by leveraging cloud technology, which minimizes the need for extensive on-premise hardware and maintenance. * **Real-Time Monitoring:** Supervisors can monitor calls and agent performance in real-time, allowing for immediate intervention and support when necessary. * **Customizable Workflows:** Tailor workflows to fit specific business needs, enhancing process efficiency and ensuring that customer interactions align with organizational goals. * **Integration Capabilities:** Easily integrate with existing CRM and business applications, ensuring a seamless flow of information and enhancing overall system functionality. * **Disaster Recovery and Reliability:** Mitel's robust infrastructure ensures business continuity with reliable backup and recovery solutions, minimizing downtime and service disruptions. * **Security and Compliance:** Benefit from advanced security features and compliance with industry standards, protecting sensitive customer data and maintaining trust. * **Global Reach:** Support international operations with multilingual capabilities and global data centers, ensuring consistent service quality across regions. * **Employee Satisfaction:** By providing agents with the tools they need to succeed, Mitel Contact Center contributes to higher job satisfaction and reduced turnover rates. * **Proactive Customer Engagement:** Utilize predictive analytics to anticipate customer needs and proactively address potential issues, enhancing customer loyalty and satisfaction. * **Reduced Call Abandonment Rates:** Efficient call routing and queue management reduce wait times, decreasing the likelihood of customers abandoning calls. ### Industry Expertise Mitel Contact Center is known for its flexibility, catering to businesses of all sizes, from small startups to large enterprises. It's particularly well-suited for companies that prioritize data security and compliance, as it offers on-premises, private cloud, and software-as-a-service deployment options, allowing businesses to maintain control over sensitive information. ## Mitel Contact Center Reviews Based on our most recent analysis, Mitel Contact Center reviews indicate a 'excellent' User Satisfaction Rating of 93% based on 49 user reviews from 3 recognized software review sites. ![User satisfaction level icon: excellent]() 49 reviews 93% of users would recommend this product ### Synopsis of User Ratings and Reviews Based on an aggregate of Mitel Contact Center reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst. #### Pros * **Feature-Rich:** User reviews consistently highlight that Mitel Contact Center offers a wide array of useful features, such as call queuing, chat, email, and robust reporting capabilities. * **Streamlined Customer Interactions:** The software is designed to simplify and improve how businesses manage customer interactions across various channels. * **Positive User Experience:** Users generally find the software easy to use and appreciate its effectiveness in handling call center operations. #### Cons * **Reliability Issues:** User reviews frequently mention concerns about the platform's stability, citing problems like dropped calls, choppy audio, and system disruptions. These issues can disrupt call center operations and lead to negative customer experiences. * **Fax Transmission Problems:** Some users have reported experiencing inconsistent performance with fax transmissions, which can be a significant drawback for businesses that rely heavily on fax communication. * **Customer Service Concerns:** A recurring theme in user feedback is dissatisfaction with Mitel's customer service. Some users have described long wait times, unhelpful responses, and a lack of accountability in resolving technical issues. #### Researcher's Summary: Can you hear me now? Mitel Contact Center has been making waves in the business world, but are the reviews ringing endorsements or dial tones of disapproval? User reviews from the past year show a mixed bag, with praise for its robust features and integration capabilities, but concerns about customer service and reliability. Many users find Mitel Contact Center to be a capable solution, particularly appreciating its smooth deployment and compatibility with popular platforms like Salesforce and Microsoft 365\. This seamless integration allows for efficient data flow and streamlines workflows, a crucial aspect for businesses aiming to optimize operations. However, some users have reported issues with customer support, citing slow response times and a lack of helpfulness. Additionally, concerns about call quality, including dropped calls and fax transmission problems, have been raised, potentially impacting productivity and customer satisfaction. Overall, Mitel Contact Center seems best suited for businesses prioritizing integration and ease of use, especially those already invested in the Mitel ecosystem. However, companies heavily reliant on rock-solid reliability and responsive customer support might want to explore alternative options before making a decision. ## Key Features **Voice and Unified Communications** * **Intermedia Unite:** Offers business phone, team chat, video conferencing, file management and more for secure, productive and uninterrupted communication across all channels with the team and customers. * **Contact Center:** Covers Interactive Voice Response (IVR), omnichannel routing, agent scheduling, quality assurance, dynamic notifications, contact center analytics and more. The CCaaS helps customize call flows, deliver real-time customer insights and perform historical reporting that helps drive improved future interactions. * **AnyMeeting Video Conferencing:** Provides collaboration tools for video and webinar conferencing such as webcam, audio, screen sharing, screen annotation, integrations and more. Pro features include meeting recording, custom branding, meeting transcription, notes, insights and remote control. * **SIP Trunking:** Helps cut down calling charges along with service reliability, save and redirection of capital, compatibility and set up and installation. It integrates with the existing system for ease of operations. **Productivity and Email** * **Email Plus:** Integrates with Microsoft Office, Exchange Email, Microsoft 365 and other trusted email software for optimum productivity. Provides security built-in protection with Securisync, as well as email archiving, email encryption and AppID. **Back-up and File Management** * **SecuriSync:** Easily synchronizes, saves, and provides access to most current versions of files. It also offers mobile sync, file sharing, real-time backup and anti-malware and antivirus protection. * **Outlook Backup:** Backs up locally stored Outlook data, prepares the system for crashes or lost devices, and protects and moves old and irrelevant emails. Provides scheduled backups, migration, restoration, 24/7 expert support and is bundled with Exchange email. **Security and Compliance** * **Email Archiving:** Provides Office 365 integration along with 100% data capture, simple and flexible data search and recovery, unlimited storage and other tools for email. * **Email Encryption:** Reduces email data leaks with content filtration, scanning of outbound emails, centralized control of email policies and HIPAA and other compliances. * **Email Protection:** Extends comprehensive, multi-layered protection from targeted attacks and unknown email threats. Offers administrative control, visibility and flexible policies, granular filtering and enterprise-level email protection for SMBs. * **AppID Identity & Access Management:** Prevent password leaks and facilitate two-factor authentication. 99.999% financially backed by SLA and is compatible with over 1,500 web applications such as Salesforce, Quickbooks, NetSuite, Twitter, JIRA and more. ## Limitations At the time of this review, these are the limitations according to user feedback: * Doesn’t offer self-service for report creation, setting up new queues and IVRs. * There’s a disconnect between the Telco and the software. ## Suite Support The vendor offers J.D. Power-certified 24/7 support from live Intermedia experts and can also be reached out through live chat support via the website. _mail\_outline_Email: Log into a user profile to write a support email. The vendor states they have a 12-hour response time. _phone_Phone: +1 (800) 379-7729 or +1 (650) 641-4000 (Choose option 3). _school_Training: The library section covers product info, e-books, analyst reports, whitepapers, cloud trends, IT challenges, web reports and more. _local\_offer_Tickets: Not mentioned. ## Awards Mitel Contact Center stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award]() ## Similar Products Here are the most similar products to Mitel Contact Center. [ ZIWO ](https://www.selecthub.com/p/call-center-software/ziwo/) [ Gnatta ](https://www.selecthub.com/p/call-center-software/gnatta/) [ Diabolocom ](https://www.selecthub.com/p/call-center-software/diabolocom/) [ Dialpad Contact Center ](https://www.selecthub.com/p/call-center-software/dialpad-contact-center/) [ Adversus ](https://www.selecthub.com/p/call-center-software/adversus/) [ RingCentral Contact Center ](https://www.selecthub.com/p/call-center-software/ringcentral-contact-center/) [ Exotel ](https://www.selecthub.com/p/call-center-software/exotel/) [ Bright Pattern ](https://www.selecthub.com/p/call-center-software/bright-pattern/) [ Cisco Contact Center ](https://www.selecthub.com/p/call-center-software/cisco-contact-center/) [ Balto AI ](https://www.selecthub.com/p/call-center-software/balto-ai/) ## About the Contributors The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content. [ ](https://www.selecthub.com/author/pragya-haryani/) Written by [Pragya Haryani](https://www.selecthub.com/author/pragya-haryani/) Technical Content Writer As a Market Analyst at SelectHub, Pragya writes content for various categories such as CRM, Sales Force Automation, HR Management, CMMS and Marketing Automation. Other than work, she enjoys exploring new places, watching romantic and fiction movies, understanding distinct cultures, volunteering at orphanages and spending time with her friends. [See Full Bio](https://www.selecthub.com/author/pragya-haryani/) [ ](https://www.selecthub.com/author/hsing-tseng/) Edited by [Hsing Tseng](https://www.selecthub.com/author/hsing-tseng/) Content Editor Hsing Tseng is a Content Editor and Senior Market Analyst at SelectHub who writes content on business intelligence software. A Colorado native, she studied Journalism and Asian Studies from the University of Denver and wrote news as a digital producer for FOX31 Denver before traveling abroad for a few years. In her free time, you can find her playing video games, teaching Korean, sipping on sour beers or petting good dogs. [See Full Bio](https://www.selecthub.com/author/hsing-tseng/) Your review has been submitted and should be visible within 24 hours. 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It handles essential tasks such as call routing, queuing, interactive voice response, and real-time analytics, enabling businesses to deliver exceptional customer service. This platform is particularly well-suited for medium to large enterprises across various industries, including finance, healthcare, telecommunications, and retail, where effective customer interaction is pivotal. One of the standout benefits of Mitel Contact Center is its scalability, allowing organizations to adjust their call center capabilities as needed. Its seamless integration with existing systems and support for multiple communication channels enhance its versatility. Users appreciate its advanced workforce management tools and comprehensive reporting features, which provide valuable insights for optimizing performance. Compared to similar solutions, Mitel Contact Center is often recognized for its reliability and extensive customization options, catering to diverse business needs. 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