[Home](https://www.selecthub.com/) \> [Call Center Management](https://www.selecthub.com/category/call-center/) \> [Call Center Software](https://www.selecthub.com/c/call-center-software/) \> LiveOps Categories: * [Call Center Software](https://www.selecthub.com/c/call-center-software/) * [...](#) ## What Is LiveOps? **Industry Specialties:** Retail, Healthcare, Insurance. LiveOps offers a comprehensive cloud-based platform designed to streamline call center operations by efficiently managing tasks and workflows. Tailored for businesses seeking flexible and scalable customer service solutions, it is particularly well-suited for industries such as telecommunications, healthcare, and financial services. One of its standout benefits is the ability to leverage a distributed workforce, enhancing responsiveness and reducing overhead costs. The platform boasts robust features including real-time analytics, customizable dashboards, and seamless integration with various CRM systems, providing organizations with actionable insights and improved customer interactions. Users appreciate its intuitive interface and reliable performance, which often distinguish it from alternative solutions in the market. While specific pricing details are not publicly available, prospective users are encouraged to reach out to SelectHub to obtain a personalized quote that aligns with their unique requirements. PRICE $ $ $ $ $ COMPANY SIZE S M L DEPLOYMENT PLATFORM [ Try Before You Buy. Request a Free Demo Today! Request Demo It's completely free! ](https://pmo.selecthub.com/get-product-demo/?category=Call+Center+Software&product%5Fname=LiveOps&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcall-center-software%2Fliveops%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F233e59fa6283938baff02608900e1bbf-23ff9f5ccd669a5028b07b26b2225650%2Fresources%2Fnormal%2Flogo.png%3F1735059672) User Sentiment i ![User satisfaction level icon: great]() Based on 16 reviews: Add your rating: ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() Product Screenshots and Videos ## #2 LiveOps is ranked #2 in the Call Center Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report. [Get the Report Now ](https://pmo.selecthub.com/request-custom-scorecard?category%5Fslug=call-center-software&product%5Fslug=liveops&page%5Ftype=product&slug=liveops&product%5Fname=LiveOps&category=Call+Center+Software&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcall-center-software%2Fliveops%2F) ## LiveOps Pricing Based on our most recent analysis, LiveOps pricing starts in the range of $10 - $100. [Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=LiveOps&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcall-center-software%2Fliveops%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F233e59fa6283938baff02608900e1bbf-23ff9f5ccd669a5028b07b26b2225650%2Fresources%2Fnormal%2Flogo.png%3F1735059672&price=2) Price $ $ $ $ $ i Starting From Custom Quote i Pricing Model Monthly, Quote-Based Free Trial No ## Training Resources LiveOps is supported with the following types of training: Documentation In Person Live Online Videos Webinars ## Support The following support services are available for LiveOps: Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ## LiveOps Benefits and Insights Why use LiveOps? ### Key differentiators & advantages of LiveOps * **Increased Flexibility:** LiveOps allows businesses to scale their call center operations up or down based on demand, ensuring optimal resource allocation without the need for permanent staffing changes. * **Cost Efficiency:** By utilizing a cloud-based platform, LiveOps reduces the need for physical infrastructure and maintenance, leading to significant cost savings for businesses. * **Enhanced Agent Productivity:** The software provides agents with intuitive tools and real-time data, enabling them to handle customer inquiries more efficiently and effectively. * **Improved Customer Experience:** With features like intelligent call routing and personalized customer interactions, LiveOps helps businesses deliver a more satisfying and seamless customer service experience. * **Remote Work Enablement:** LiveOps supports a distributed workforce, allowing agents to work from anywhere, which can lead to higher job satisfaction and access to a broader talent pool. * **Real-Time Analytics:** The platform offers comprehensive analytics and reporting tools, empowering managers to make data-driven decisions and optimize call center performance. * **Rapid Deployment:** LiveOps can be quickly implemented without extensive IT resources, allowing businesses to adapt swiftly to changing market conditions or customer needs. * **Enhanced Security:** With robust security measures in place, LiveOps ensures that sensitive customer data is protected, maintaining trust and compliance with industry standards. * **Seamless Integration:** The software easily integrates with existing CRM and other business systems, streamlining workflows and enhancing operational efficiency. * **Scalable Workforce Management:** LiveOps provides tools for efficient scheduling and workforce management, ensuring that the right number of agents are available at the right times. * **Customizable Solutions:** Businesses can tailor the LiveOps platform to meet their specific needs, ensuring that the software aligns with their unique operational requirements. * **Enhanced Collaboration:** The platform facilitates better communication and collaboration among team members, leading to improved problem-solving and service delivery. * **Reduced Downtime:** With its reliable cloud infrastructure, LiveOps minimizes downtime, ensuring continuous service availability and reducing potential revenue loss. * **Comprehensive Training Tools:** LiveOps offers training modules and resources to help agents quickly get up to speed, reducing onboarding time and improving service quality. * **Global Reach:** The platform supports multiple languages and time zones, enabling businesses to provide consistent service to customers worldwide. ### Industry Expertise LiveOps specializes in providing virtual contact center solutions, particularly for businesses that need flexible staffing and omnichannel customer service. It's ideal for companies seeking to manage fluctuating demand, reduce costs, and improve service levels without overstaffing. ## LiveOps Reviews Based on our most recent analysis, LiveOps reviews indicate a 'great' User Satisfaction Rating of 80% based on 16 user reviews from 2 recognized software review sites. ![User satisfaction level icon: great]() 16 reviews 80% of users would recommend this product ### Synopsis of User Ratings and Reviews Based on an aggregate of LiveOps reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst. #### Pros * **Omnichannel Support:** LiveOps provides a comprehensive platform to manage customer interactions across various channels, including voice, email, chat, SMS, and social media, ensuring a seamless customer experience. * **Scalability:** The platform's pay-per-use model enables businesses to easily scale their contact center operations up or down based on demand, making it suitable for businesses with fluctuating contact volumes. * **Strong Security:** LiveOps prioritizes data security with its PCI DSS Tier 1 certification, giving businesses the confidence that sensitive customer information is handled securely. #### Cons * **Extra Costs:** User reviews state that LiveOps charges extra for features like high-quality call recording and screen recording. * **High Setup Costs:** Businesses have noted, according to user reviews, that implementation and customization costs can be significant, especially for larger companies with complex needs. #### Researcher's Summary: Is LiveOps a live wire or a dead end for businesses seeking call center solutions? User reviews from the past year present a mixed bag, but let's dive into the nitty-gritty. While LiveOps is praised for its robust features like customizable IVRs and seamless integrations, its Achilles' heel seems to be user satisfaction. For instance, Software Advice users awarded it a lukewarm 3.5 out of 5 stars, indicating that while the platform is generally functional, it might not be the cream of the crop. This sentiment is echoed on platforms like G2 and FeaturedCustomers, where the ratings, though slightly higher, still don't scream "overwhelmingly positive." A key strength highlighted by users is LiveOps' flexible pay-per-use model, which is particularly beneficial for businesses with fluctuating call volumes. This pay-as-you-go approach allows them to scale their operations without breaking the bank, a feature often absent in traditional call center solutions. However, the platform's dependence on independent contractors for agent services has drawn flak, with some users expressing concerns about inconsistent service quality and potential communication gaps. This model, while cost-effective, might not be ideal for businesses that prioritize a highly polished and consistent customer experience. LiveOps seems best suited for small to medium-sized businesses prioritizing cost-effectiveness and flexibility over bells and whistles. Its scalable model and robust feature set provide a solid foundation for managing customer interactions. However, businesses with stringent customer service standards and a preference for in-house agent management might find LiveOps' reliance on independent contractors a deal-breaker. Ultimately, thoroughly evaluating specific operational needs and weighing them against LiveOps' strengths and weaknesses is crucial before taking the plunge. ## Key Features Notable LiveOps features include: * **Cloud-Based Platform:** LiveOps operates entirely in the cloud, allowing for seamless scalability and remote access for agents and managers. * **Omnichannel Support:** The software integrates multiple communication channels such as voice, email, chat, and social media, ensuring a unified customer experience. * **Real-Time Analytics:** Provides comprehensive dashboards and reporting tools that offer insights into call center performance and customer interactions. * **Flexible Workforce Management:** Facilitates the management of a distributed workforce with tools for scheduling, monitoring, and performance tracking. * **Intelligent Routing:** Uses advanced algorithms to route customer inquiries to the most appropriate agent based on skill set and availability. * **Customizable Scripting:** Offers dynamic scripting capabilities that allow agents to personalize interactions while maintaining consistency in messaging. * **Quality Assurance Tools:** Includes features for call recording, monitoring, and evaluation to ensure high standards of customer service. * **Integration Capabilities:** Easily integrates with CRM systems and other business applications to streamline operations and enhance data sharing. * **Security and Compliance:** Adheres to industry standards and regulations, providing robust data protection and privacy measures. * **Agent Empowerment Features:** Equips agents with tools like knowledge bases and collaboration platforms to improve efficiency and customer satisfaction. * **Self-Service Options:** Supports automated customer service solutions such as IVR and chatbots to handle routine inquiries and reduce agent workload. * **Scalable Infrastructure:** Designed to grow with your business, accommodating increased call volumes and additional users without compromising performance. * **Custom Reporting:** Allows for the creation of tailored reports to meet specific business needs and track key performance indicators. * **Mobile Accessibility:** Provides mobile-friendly interfaces for agents and managers, enabling work from any location with internet access. * **Disaster Recovery and Redundancy:** Ensures business continuity with built-in disaster recovery solutions and redundant systems. ## Head-to-Head Comparison ![LiveOps Software Tool]() vs * [8x8](https://www.selecthub.com/call-center-software/8x8-vs-liveops/) * [Adversus](https://www.selecthub.com/call-center-software/liveops-vs-adversus/) * [Aloware](https://www.selecthub.com/call-center-software/liveops-vs-aloware/) * [Amazon Connect](https://www.selecthub.com/call-center-software/liveops-vs-amazon-connect/) * [Anywhere365](https://www.selecthub.com/call-center-software/liveops-vs-anywhere365/) * [Avaya](https://www.selecthub.com/call-center-software/liveops-vs-avaya/) * [AVOXI](https://www.selecthub.com/call-center-software/liveops-vs-avoxi/) * [Balto AI](https://www.selecthub.com/call-center-software/liveops-vs-balto-ai/) * [Bright Pattern](https://www.selecthub.com/call-center-software/liveops-vs-bright-pattern/) * [CallShaper](https://www.selecthub.com/call-center-software/liveops-vs-callshaper/) * [CallTools](https://www.selecthub.com/call-center-software/liveops-vs-calltools/) * [Cisco Contact Center](https://www.selecthub.com/call-center-software/liveops-vs-cisco-contact-center/) * [Cisco Finesse](https://www.selecthub.com/call-center-software/liveops-vs-cisco-finesse/) * [CloudTalk](https://www.selecthub.com/call-center-software/liveops-vs-cloudtalk/) * [ConnectPath CX](https://www.selecthub.com/call-center-software/liveops-vs-connectpath-cx/) * [Convoso](https://www.selecthub.com/call-center-software/liveops-vs-convoso/) * [DialedIn](https://www.selecthub.com/call-center-software/liveops-vs-dialedin/) * [Dialpad Contact Center](https://www.selecthub.com/call-center-software/liveops-vs-dialpad-contact-center/) * [DYL](https://www.selecthub.com/call-center-software/liveops-vs-dyl/) * [Engage Voice for Zendesk](https://www.selecthub.com/call-center-software/liveops-vs-engage-voice-for-zendesk/) * [Exotel](https://www.selecthub.com/call-center-software/liveops-vs-exotel/) * [Five9](https://www.selecthub.com/call-center-software/liveops-vs-five9/) * [Genesys Cloud CX](https://www.selecthub.com/call-center-software/liveops-vs-genesys-cloud/) * [GoAutoDial](https://www.selecthub.com/call-center-software/liveops-vs-goautodial/) * [Khoros Service](https://www.selecthub.com/call-center-software/liveops-vs-khoros-service/) * [MiaRec](https://www.selecthub.com/call-center-software/liveops-vs-miarec/) * [MightyCall](https://www.selecthub.com/call-center-software/liveops-vs-mightycall/) * [Nextiva Call Center](https://www.selecthub.com/call-center-software/liveops-vs-nextiva-call-center/) * [Playvox](https://www.selecthub.com/call-center-software/liveops-vs-playvox/) * [RingCentral Contact Center](https://www.selecthub.com/call-center-software/liveops-vs-ringcentral-contact-center/) * [SingleComm](https://www.selecthub.com/call-center-software/liveops-vs-singlecomm/) * [TalkDesk](https://www.selecthub.com/call-center-software/liveops-vs-talkdesk/) * [TrackPulse](https://www.selecthub.com/call-center-software/liveops-vs-trackpulse/) * [uContact](https://www.selecthub.com/call-center-software/liveops-vs-ucontact/) * [UJET](https://www.selecthub.com/call-center-software/liveops-vs-ujet/) * [Upcall](https://www.selecthub.com/call-center-software/liveops-vs-upcall/) * [VICIdial](https://www.selecthub.com/call-center-software/liveops-vs-vicidial/) * [Vonage Contact Center](https://www.selecthub.com/call-center-software/liveops-vs-vonage-contact-center/) * [Ytel](https://www.selecthub.com/call-center-software/liveops-vs-ytel/) ## 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Tailored for businesses seeking flexible and scalable customer service solutions, it is particularly well-suited for industries such as telecommunications, healthcare, and financial services. One of its standout benefits is the ability to leverage a distributed workforce, enhancing responsiveness and reducing overhead costs. The platform boasts robust features including real-time analytics, customizable dashboards, and seamless integration with various CRM systems, providing organizations with actionable insights and improved customer interactions. Users appreciate its intuitive interface and reliable performance, which often distinguish it from alternative solutions in the market. While specific pricing details are not publicly available, prospective users are encouraged to reach out to SelectHub to obtain a personalized quote that aligns with their unique requirements. ", "review": { "@type": "Review", "author": { "@type": "Person", "name": "Kriti Sahay", "reviewBody": "Is LiveOps a live wire or a dead end for businesses seeking call center solutions? User reviews from the past year present a mixed bag, but let's dive into the nitty-gritty. While LiveOps is praised for its robust features like customizable IVRs and seamless integrations, its Achilles' heel seems to be user satisfaction. For instance, Software Advice users awarded it a lukewarm 3.5 out of 5 stars, indicating that while the platform is generally functional, it might not be the cream of the crop. This sentiment is echoed on platforms like G2 and FeaturedCustomers, where the ratings, though slightly higher, still don't scream \"overwhelmingly positive.\" A key strength highlighted by users is LiveOps' flexible pay-per-use model, which is particularly beneficial for businesses with fluctuating call volumes. This pay-as-you-go approach allows them to scale their operations without breaking the bank, a feature often absent in traditional call center solutions. However, the platform's dependence on independent contractors for agent services has drawn flak, with some users expressing concerns about inconsistent service quality and potential communication gaps. This model, while cost-effective, might not be ideal for businesses that prioritize a highly polished and consistent customer experience. LiveOps seems best suited for small to medium-sized businesses prioritizing cost-effectiveness and flexibility over bells and whistles. Its scalable model and robust feature set provide a solid foundation for managing customer interactions. However, businesses with stringent customer service standards and a preference for in-house agent management might find LiveOps' reliance on independent contractors a deal-breaker. Ultimately, thoroughly evaluating specific operational needs and weighing them against LiveOps' strengths and weaknesses is crucial before taking the plunge." } }, "image": "https://cdn.selecthub.com/products/233e59fa6283938baff02608900e1bbf-23ff9f5ccd669a5028b07b26b2225650/resources/normal/logo.png?1735059672", "aggregateRating": { "@type": "AggregateRating", "ratingValue": "80", "bestRating": "100", "worstRating": "1", "ratingCount": "16" }, "positiveNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Omnichannel Support: LiveOps provides a comprehensive platform to manage customer interactions across various channels, including voice, email, chat, SMS, and social media, ensuring a seamless customer experience." }, { "@type": "ListItem", "position": 2, "name": "Scalability: The platform's pay-per-use model enables businesses to easily scale their contact center operations up or down based on demand, making it suitable for businesses with fluctuating contact volumes." }, { "@type": "ListItem", "position": 3, "name": "Strong Security: LiveOps prioritizes data security with its PCI DSS Tier 1 certification, giving businesses the confidence that sensitive customer information is handled securely." } ] }, "negativeNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Extra Costs: User reviews state that LiveOps charges extra for features like high-quality call recording and screen recording." }, { "@type": "ListItem", "position": 2, "name": "High Setup Costs: Businesses have noted, according to user reviews, that implementation and customization costs can be significant, especially for larger companies with complex needs." }, { "@type": "ListItem", "position": 3, "name": "" } ] }, "applicationCategory": "Call Center Software" } ```