[Home](https://www.selecthub.com/) \> [Call Center Management](https://www.selecthub.com/category/call-center/) \> [Call Center Software](https://www.selecthub.com/c/call-center-software/) \> Khoros Service Categories: * [Call Center Software](https://www.selecthub.com/c/call-center-software/) * [...](#) ## What Is Khoros Service? **Industry Specialties:** Education & Research, Financial Services, Healthcare & Life Sciences, Media & Entertainment, Industrial, Energy, Automotive. Khoros Service is a sophisticated software solution designed to streamline customer service operations, particularly in call centers. It excels in managing customer interactions across various channels, enhancing the efficiency and effectiveness of support teams. This platform is particularly well-suited for industries with high customer engagement needs, such as telecommunications, retail, and financial services, due to its robust capabilities in handling large volumes of inquiries. Khoros Service offers unique benefits like seamless integration with existing systems, advanced analytics for performance tracking, and AI-driven automation to reduce response times. Users appreciate its intuitive interface and comprehensive reporting features, which provide valuable insights into customer interactions. Compared to similar products, Khoros Service is often praised for its scalability and adaptability to different business sizes and needs. Pricing details are not publicly disclosed, so it's advisable to contact SelectHub for a personalized quote based on specific requirements. PRICE $ $ $ $ $ COMPANY SIZE S M L DEPLOYMENT PLATFORM [ Try Before You Buy. Request a Free Demo Today! Request Demo It's completely free! ](https://pmo.selecthub.com/get-product-demo/?category=Call+Center+Software&product%5Fname=Khoros%2BService&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcall-center-software%2Fkhoros-service%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2Fcc823b8f1c307b292c42b8d70c7a1714-5100a4588122dee0f28eb44ef878a667%2Fresources%2Fnormal%2Flogo.png%3F1734428099) User Sentiment i ![User satisfaction level icon: great]() Based on 392 reviews: Add your rating: ![Screenshots]()![Screenshots]() Product Screenshots and Videos ## #46 Khoros Service is ranked #46 in the Call Center Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report. [ Get the Report Now](https://pmo.selecthub.com/request-custom-scorecard?category%5Fslug=call-center-software&product%5Fslug=khoros-service&slug=khoros-service&product%5Fname=Khoros+Service&category=Call+Center+Software&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcall-center-software%2Fkhoros-service%2F) ## Khoros Service Pricing Based on our most recent analysis, Khoros Service pricing starts at $150,000 (Annually, Quote-Based). [Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=Call+Center+Software&product%5Fname=Khoros%2BService&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcall-center-software%2Fkhoros-service%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2Fcc823b8f1c307b292c42b8d70c7a1714-5100a4588122dee0f28eb44ef878a667%2Fresources%2Fnormal%2Flogo.png%3F1734428099&price=5) Price $ $ $ $ $ i Starting From $150,000 Pricing Model Annually, Quote-Based Free Trial No ## Training Resources Khoros Service is supported with the following types of training: Documentation In Person Live Online Videos Webinars ## Support The following support services are available for Khoros Service: Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ## Khoros Service Benefits and Insights Why use Khoros Service? ### Key differentiators & advantages of Khoros Service * **Enhanced Customer Experience:** Khoros Service streamlines customer interactions, ensuring quick and accurate responses, which leads to higher customer satisfaction and loyalty. * **Improved Agent Efficiency:** By automating routine tasks, agents can focus on complex issues, reducing burnout and increasing productivity. * **Omnichannel Support:** Seamlessly integrates various communication channels, allowing customers to reach out through their preferred method, whether it's chat, email, or social media. * **Data-Driven Insights:** Provides comprehensive analytics and reporting tools that help identify trends and areas for improvement, enabling data-backed decision-making. * **Scalability:** Easily adapts to growing business needs, supporting an increasing volume of customer interactions without compromising service quality. * **Cost Reduction:** By optimizing workflows and reducing the need for manual intervention, businesses can lower operational costs while maintaining high service standards. * **Customizable Workflows:** Offers flexibility to tailor processes according to specific business requirements, enhancing operational efficiency and effectiveness. * **Proactive Issue Resolution:** Predictive analytics help anticipate customer needs and potential issues, allowing for proactive engagement and problem-solving. * **Seamless Integration:** Easily integrates with existing CRM and other business systems, ensuring a unified approach to customer service management. * **Enhanced Security:** Implements robust security measures to protect sensitive customer data, ensuring compliance with industry standards and regulations. * **Real-Time Collaboration:** Facilitates instant communication and collaboration among team members, improving response times and service quality. * **Personalized Customer Interactions:** Leverages customer data to provide tailored experiences, increasing engagement and satisfaction. * **Reduced Response Times:** Intelligent routing and prioritization ensure that customer queries are addressed promptly, enhancing overall service efficiency. * **Continuous Improvement:** Regular updates and enhancements ensure the platform evolves with changing customer expectations and technological advancements. * **Employee Satisfaction:** By reducing repetitive tasks and providing tools for better performance, employee morale and job satisfaction are significantly improved. ### Industry Expertise Khoros Service is particularly well-suited for large businesses, especially those in the financial sector, as it offers robust security features, automation capabilities, and integration with banking systems. It's also a good fit for companies that need to manage a high volume of customer inquiries across multiple social media platforms. ## Khoros Service Reviews Based on our most recent analysis, Khoros Service reviews indicate a 'great' User Satisfaction Rating of 84% based on 392 user reviews from 5 recognized software review sites. ![User satisfaction level icon: great]() 392 reviews 84% of users would recommend this product ### Synopsis of User Ratings and Reviews Based on an aggregate of Khoros Service reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst. #### Pros * **Omnichannel Engagement:** User reviews praise Khoros Service for providing a seamless customer experience by managing interactions across multiple channels, including SMS, social media, chat, and email, all within a single platform. * **AI-Powered Automation:** User reviews highlight the software's AI capabilities, which automate tasks like ticketing, routing, and sentiment analysis. This automation helps streamline workflows and allows agents to focus on more complex issues. * **Real-Time Agent Assistance:** User reviews appreciate the AI-driven assistance provided to agents in real-time. This feature helps agents deliver quicker and more accurate responses, improving customer satisfaction and first-call resolution rates. * **Customizable Dashboards and Analytics:** User reviews mention robust reporting and analytics features, including customizable dashboards. These tools provide insights into team performance and customer satisfaction, enabling data-driven decision-making and process improvement. #### Cons * **User Interface Complexity:** User reviews indicate the user interface could be more intuitive, potentially leading to a steeper learning curve for new agents. * **Translation Limitations:** Businesses operating in multilingual environments might find the translation capabilities of Khoros Service to be insufficient for their needs, potentially impacting the customer experience for non-native speakers. #### Researcher's Summary: Is Khoros Service all that it's hyped up to be? User reviews from the past year paint a somewhat discordant chorus. While Khoros Service garners praise for its comprehensive omnichannel capabilities, effectively unifying customer interactions from various avenues like social media, email, and chat into a centralized hub, some users croon a different tune. They point out that the platform's translation features occasionally hit a sour note, leading to misinterpretations and communication breakdowns. This deficiency is particularly jarring in today's globalized business environment, where seamless multilingual support is paramount. A standout strength of Khoros Service is its robust automation toolkit, which includes AI-powered chatbots and automated ticketing and routing. These features resonate well with users, who report significant efficiency gains, such as a noticeable reduction in call volumes and quicker resolution times. One user lauded the platform's ability to deflect routine queries through chatbots, freeing up human agents to tackle more complex issues. However, the platform's user interface has attracted criticism for being less intuitive than some competitors, particularly for new users navigating its extensive feature set. This learning curve, some argue, could hinder adoption and slow down implementation, especially for organizations seeking a plug-and-play solution. Khoros Service seems tailor-made for large enterprises juggling a high volume of customer interactions across multiple touchpoints. Its sophisticated automation capabilities, coupled with its omnichannel approach, position it as a comprehensive solution for streamlining customer support workflows and enhancing agent productivity. However, businesses with smaller teams or those prioritizing ease of use might find the platform's complexity and pricing a bit overwhelming. For them, exploring alternative solutions with a shallower learning curve and a more budget-friendly approach might be a more harmonious strategy. ## Key Features Notable Khoros Service features include: * **Omnichannel Support:** Seamlessly integrates multiple communication channels such as email, chat, social media, and SMS into a single interface for efficient customer interactions. * **AI-Powered Automation:** Utilizes artificial intelligence to automate routine tasks, such as ticket routing and response suggestions, enhancing agent productivity. * **Customizable Dashboards:** Offers personalized dashboards that allow managers to track key performance indicators and monitor team performance in real-time. * **Advanced Analytics:** Provides in-depth analytics and reporting tools to gain insights into customer interactions and identify trends for strategic decision-making. * **Knowledge Management:** Features a robust knowledge base that empowers agents with quick access to information, ensuring consistent and accurate customer support. * **Collaboration Tools:** Includes internal collaboration features that enable agents to communicate and share information with team members without leaving the platform. * **Security and Compliance:** Adheres to industry-standard security protocols and compliance requirements, ensuring data protection and privacy. * **Scalability:** Designed to scale with your business, accommodating growing customer service needs without compromising performance. * **Integration Capabilities:** Easily integrates with existing CRM systems and other third-party applications to streamline workflows and enhance functionality. * **Customer Feedback Collection:** Facilitates the collection of customer feedback through surveys and other tools to improve service quality and customer satisfaction. * **Agent Assist Features:** Provides real-time assistance to agents through AI-driven suggestions and guidance, improving response accuracy and speed. * **Customizable Workflows:** Allows for the creation of tailored workflows to match specific business processes, enhancing operational efficiency. * **Mobile Accessibility:** Offers mobile-friendly interfaces, enabling agents to manage customer interactions on-the-go, ensuring flexibility and responsiveness. * **Proactive Engagement:** Enables proactive customer engagement through automated notifications and alerts, helping to address issues before they escalate. * **Multilingual Support:** Supports multiple languages, allowing businesses to cater to a diverse customer base with ease. ## Head-to-Head Comparison ![Khoros Service Software Tool]() vs * [8x8](https://www.selecthub.com/call-center-software/8x8-vs-khoros-service/) * [Adversus](https://www.selecthub.com/call-center-software/adversus-vs-khoros-service/) * [Aloware](https://www.selecthub.com/call-center-software/aloware-vs-khoros-service/) * [Amazon Connect](https://www.selecthub.com/call-center-software/amazon-connect-vs-khoros-service/) * [Anywhere365](https://www.selecthub.com/call-center-software/anywhere365-vs-khoros-service/) * [Avaya](https://www.selecthub.com/call-center-software/avaya-vs-khoros-service/) * [AVOXI](https://www.selecthub.com/call-center-software/avoxi-vs-khoros-service/) * [Balto AI](https://www.selecthub.com/call-center-software/balto-ai-vs-khoros-service/) * [Bright Pattern](https://www.selecthub.com/call-center-software/bright-pattern-vs-khoros-service/) * [CallShaper](https://www.selecthub.com/call-center-software/callshaper-vs-khoros-service/) * [CallTools](https://www.selecthub.com/call-center-software/calltools-vs-khoros-service/) * [Cisco Contact Center](https://www.selecthub.com/call-center-software/cisco-contact-center-vs-khoros-service/) * [Cisco Finesse](https://www.selecthub.com/call-center-software/cisco-finesse-vs-khoros-service/) * [CloudTalk](https://www.selecthub.com/call-center-software/cloudtalk-vs-khoros-service/) * [ConnectPath CX](https://www.selecthub.com/call-center-software/connectpath-cx-vs-khoros-service/) * [Convoso](https://www.selecthub.com/call-center-software/convoso-vs-khoros-service/) * [DialedIn](https://www.selecthub.com/call-center-software/dialedin-vs-khoros-service/) * [Dialpad Contact Center](https://www.selecthub.com/call-center-software/khoros-service-vs-dialpad-contact-center/) * [DYL](https://www.selecthub.com/call-center-software/dyl-vs-khoros-service/) * [Engage Voice for Zendesk](https://www.selecthub.com/call-center-software/engage-voice-for-zendesk-vs-khoros-service/) * [Exotel](https://www.selecthub.com/call-center-software/exotel-vs-khoros-service/) * [Five9](https://www.selecthub.com/call-center-software/five9-vs-khoros-service/) * [Genesys Cloud CX](https://www.selecthub.com/call-center-software/genesys-cloud-vs-khoros-service/) * [GoAutoDial](https://www.selecthub.com/call-center-software/goautodial-vs-khoros-service/) * [LiveOps](https://www.selecthub.com/call-center-software/liveops-vs-khoros-service/) * [MiaRec](https://www.selecthub.com/call-center-software/miarec-vs-khoros-service/) * [MightyCall](https://www.selecthub.com/call-center-software/mightycall-vs-khoros-service/) * [Nextiva Call Center](https://www.selecthub.com/call-center-software/khoros-service-vs-nextiva-call-center/) * [Playvox](https://www.selecthub.com/call-center-software/playvox-vs-khoros-service/) * [RingCentral Contact Center](https://www.selecthub.com/call-center-software/ringcentral-contact-center-vs-khoros-service/) * [SingleComm](https://www.selecthub.com/call-center-software/khoros-service-vs-singlecomm/) * [TalkDesk](https://www.selecthub.com/call-center-software/talkdesk-vs-khoros-service/) * [TrackPulse](https://www.selecthub.com/call-center-software/trackpulse-vs-khoros-service/) * [uContact](https://www.selecthub.com/call-center-software/ucontact-vs-khoros-service/) * [UJET](https://www.selecthub.com/call-center-software/ujet-vs-khoros-service/) * [Upcall](https://www.selecthub.com/call-center-software/upcall-vs-khoros-service/) * [VICIdial](https://www.selecthub.com/call-center-software/vicidial-vs-khoros-service/) * [Vonage Contact Center](https://www.selecthub.com/call-center-software/vonage-contact-center-vs-khoros-service/) * [Ytel](https://www.selecthub.com/call-center-software/ytel-vs-khoros-service/) ## Similar Products Here are the most similar products to Khoros Service. [ Cisco Unified Contact Center Express ](https://www.selecthub.com/p/call-center-software/cisco-unified-contact-center-express/) [ C-Zentrix ](https://www.selecthub.com/p/call-center-software/c-zentrix/) [ Squaretalk ](https://www.selecthub.com/p/call-center-software/squaretalk/) [ Mitel Contact Center ](https://www.selecthub.com/p/call-center-software/mitel-contact-center/) [ Voicespin ](https://www.selecthub.com/p/call-center-software/voicespin/) [ CallCenterHosting ](https://www.selecthub.com/p/call-center-software/callcenterhosting/) [ VCC Live ](https://www.selecthub.com/p/call-center-software/vcc-live/) [ EVS7 ](https://www.selecthub.com/p/call-center-software/evs7/) [ ZIWO ](https://www.selecthub.com/p/call-center-software/ziwo/) [ Call Center Studio ](https://www.selecthub.com/p/call-center-software/call-center-studio/) Your review has been submitted and should be visible within 24 hours. Review Title Pros Cons Overall feedback Your name Your job title Industry [ Choose your main industry](javascript:void%28%29) * [Accounting / CPA](javascript:void%28%29) * [Advertising](javascript:void%28%29) * [Aerospace & Defense](javascript:void%28%29) * [Agriculture](javascript:void%28%29) * [Apparel](javascript:void%28%29) * [Architecture](javascript:void%28%29) * [Auto Dealership](javascript:void%28%29) * [Automotive](javascript:void%28%29) * [Banking & Financial Services](javascript:void%28%29) * [Banking & Mortgage](javascript:void%28%29) * [Chemicals](javascript:void%28%29) * [Construction & Engineering](javascript:void%28%29) * [Construction / Contracting](javascript:void%28%29) * [Consulting](javascript:void%28%29) * [Consumer Products](javascript:void%28%29) * [Distribution](javascript:void%28%29) * [E-commerce](javascript:void%28%29) * [Education](javascript:void%28%29) * [Electronics](javascript:void%28%29) * [Energy & Utilities](javascript:void%28%29) * [Federal Government](javascript:void%28%29) * [Field Maintenance](javascript:void%28%29) * [Food & Beverage](javascript:void%28%29) * [Healthcare / Social Services](javascript:void%28%29) * [Hospitality / Gaming / Travel](javascript:void%28%29) * [Human Resources](javascript:void%28%29) * [Industrial Machinery](javascript:void%28%29) * [Information Technology & High Tech](javascript:void%28%29) * [Insurance](javascript:void%28%29) * [Legal](javascript:void%28%29) * [Maintenance / Field Service](javascript:void%28%29) * [Manufacturing](javascript:void%28%29) * [Marketing Services](javascript:void%28%29) * [Media & Communications / Entertainment](javascript:void%28%29) * [Mill Products](javascript:void%28%29) * [Mining / Metals](javascript:void%28%29) * [Mortgage](javascript:void%28%29) * [Non-Profit](javascript:void%28%29) * [Not Available](javascript:void%28%29) * [Oil & Gas](javascript:void%28%29) * [Other](javascript:void%28%29) * [Other Services](javascript:void%28%29) * [Payroll Provider](javascript:void%28%29) * [Pharmaceuticals](javascript:void%28%29) * [Professional Employer Organization](javascript:void%28%29) * [Professional Services](javascript:void%28%29) * [Property Management](javascript:void%28%29) * [Public Sector](javascript:void%28%29) * [Real Estate](javascript:void%28%29) * [Recruiting Agency](javascript:void%28%29) * [Religious Institutions](javascript:void%28%29) * [Retail](javascript:void%28%29) * [Sales & Marketing](javascript:void%28%29) * [Semiconductors](javascript:void%28%29) * [Software / IT](javascript:void%28%29) * [Sports and Recreation](javascript:void%28%29) * [Staffing Agency](javascript:void%28%29) * [State & Local Government](javascript:void%28%29) * [Telecommunications](javascript:void%28%29) * [Third-Party Administrator](javascript:void%28%29) * [Transportation & Logistics](javascript:void%28%29) * [Wholesale Distribution](javascript:void%28%29) Company Size [ Choose your company size](javascript:void%28%29) * [1 employee](javascript:void%28%29) * [2 to 9 employees](javascript:void%28%29) * [10 - 19 employees](javascript:void%28%29) * [20 - 49 employees](javascript:void%28%29) * [50 - 99 employees](javascript:void%28%29) * [100 - 499 employee](javascript:void%28%29) * [500 - 999 employees](javascript:void%28%29) * [1,000 - 2,499 employees](javascript:void%28%29) * [2,500 - 4,999 employees](javascript:void%28%29) * [5,000 - 9,999 employees](javascript:void%28%29) * [10,000 - 24,999 employees](javascript:void%28%29) * [25,000 - 49,999 employees](javascript:void%28%29) * [50,000 + employees](javascript:void%28%29) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Call Center Management", "item": "https://www.selecthub.com/category/call-center/" }, { "@type": "ListItem", "position": 3, "name": "Call Center Software", "item": "https://www.selecthub.com/c/call-center-software/" }, { "@type": "ListItem", "position": 4, "name": "Khoros Service" } ] } { "@context": "http://schema.org", "@type": "SoftwareApplication", "name": "Khoros Service", "description": " Khoros Service is a sophisticated software solution designed to streamline customer service operations, particularly in call centers. It excels in managing customer interactions across various channels, enhancing the efficiency and effectiveness of support teams. This platform is particularly well-suited for industries with high customer engagement needs, such as telecommunications, retail, and financial services, due to its robust capabilities in handling large volumes of inquiries. Khoros Service offers unique benefits like seamless integration with existing systems, advanced analytics for performance tracking, and AI-driven automation to reduce response times. Users appreciate its intuitive interface and comprehensive reporting features, which provide valuable insights into customer interactions. Compared to similar products, Khoros Service is often praised for its scalability and adaptability to different business sizes and needs. Pricing details are not publicly disclosed, so it's advisable to contact SelectHub for a personalized quote based on specific requirements. ", "review": { "@type": "Review", "author": { "@type": "Person", "name": "Kriti Sahay", "reviewBody": "Is Khoros Service all that it's hyped up to be? User reviews from the past year paint a somewhat discordant chorus. While Khoros Service garners praise for its comprehensive omnichannel capabilities, effectively unifying customer interactions from various avenues like social media, email, and chat into a centralized hub, some users croon a different tune. They point out that the platform's translation features occasionally hit a sour note, leading to misinterpretations and communication breakdowns. This deficiency is particularly jarring in today's globalized business environment, where seamless multilingual support is paramount. A standout strength of Khoros Service is its robust automation toolkit, which includes AI-powered chatbots and automated ticketing and routing. These features resonate well with users, who report significant efficiency gains, such as a noticeable reduction in call volumes and quicker resolution times. One user lauded the platform's ability to deflect routine queries through chatbots, freeing up human agents to tackle more complex issues. However, the platform's user interface has attracted criticism for being less intuitive than some competitors, particularly for new users navigating its extensive feature set. This learning curve, some argue, could hinder adoption and slow down implementation, especially for organizations seeking a plug-and-play solution. Khoros Service seems tailor-made for large enterprises juggling a high volume of customer interactions across multiple touchpoints. Its sophisticated automation capabilities, coupled with its omnichannel approach, position it as a comprehensive solution for streamlining customer support workflows and enhancing agent productivity. However, businesses with smaller teams or those prioritizing ease of use might find the platform's complexity and pricing a bit overwhelming. For them, exploring alternative solutions with a shallower learning curve and a more budget-friendly approach might be a more harmonious strategy." } }, "image": "https://cdn.selecthub.com/products/cc823b8f1c307b292c42b8d70c7a1714-5100a4588122dee0f28eb44ef878a667/resources/normal/logo.png?1734428099", "aggregateRating": { "@type": "AggregateRating", "ratingValue": "84", "bestRating": "100", "worstRating": "1", "ratingCount": "392" }, "offers": { "@type": "Offer", "priceSpecification": { "@type": "priceSpecification", "price": "150000", "priceCurrency": "USD" } }, "positiveNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Omnichannel Engagement: User reviews praise Khoros Service for providing a seamless customer experience by managing interactions across multiple channels, including SMS, social media, chat, and email, all within a single platform." }, { "@type": "ListItem", "position": 2, "name": "AI-Powered Automation: User reviews highlight the software's AI capabilities, which automate tasks like ticketing, routing, and sentiment analysis. This automation helps streamline workflows and allows agents to focus on more complex issues." }, { "@type": "ListItem", "position": 3, "name": "Real-Time Agent Assistance: User reviews appreciate the AI-driven assistance provided to agents in real-time. This feature helps agents deliver quicker and more accurate responses, improving customer satisfaction and first-call resolution rates." } ] }, "negativeNotes": { "@type": "ItemList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "User Interface Complexity: User reviews indicate the user interface could be more intuitive, potentially leading to a steeper learning curve for new agents." }, { "@type": "ListItem", "position": 2, "name": "Translation Limitations: Businesses operating in multilingual environments might find the translation capabilities of Khoros Service to be insufficient for their needs, potentially impacting the customer experience for non-native speakers." }, { "@type": "ListItem", "position": 3, "name": "" } ] }, "applicationCategory": "Call Center Software" } ```