[Home](https://www.selecthub.com/) \> [Business Phones](https://www.selecthub.com/category/business-phones/) \> [Business Phone Systems](https://www.selecthub.com/c/business-phone-systems/) \> Aircall Categories: * [Business Phone Systems](https://www.selecthub.com/c/business-phone-systems/) * [Auto Dialer Software](https://www.selecthub.com/c/auto-dialer-software/) * [Cloud PBX](https://www.selecthub.com/c/cloud-pbx-software/) * [Conversational IVR Software](https://www.selecthub.com/c/conversational-ivr-software/) * [Virtual Phone Systems](https://www.selecthub.com/c/virtual-phone-systems/) * [VoIP Providers](https://www.selecthub.com/c/voip-providers/) * [...](#) ## What Is Aircall? **Industry Specialties:** Finance, Healthcare, Retail, E-Commerce, Travel, Hospitality Aircall is a cloud-based professional phone system that streamlines customer support and sales engagement. It integrates with CRM and helpdesks. It offers a power dialer, call routing, ring groups, call queuing and live feeds. The software is best suited for modern small and medium-sized businesses, especially those that have call centers.e dashboard to control team activity, coach agents and listen to live calls. Create inbound and outbound call centers. It can integrate with Zendesk, Salesforce and Hubspot. PRICE $ $ $ $ $ COMPANY SIZE S M L DEPLOYMENT PLATFORM [ Try Before You Buy. Request a Free Demo Today! Request Demo It's completely free! ](https://pmo.selecthub.com/get-product-demo/?category=Business+Phone+Systems&product%5Fname=Aircall&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fbusiness-phone-systems%2Faircall%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F9eb53b5052d534ea2619ca03b5649af7-2c3677aa5eb1c6a6b1fdce630597dd43%2Fresources%2Fnormal%2Flogo.png%3F1693318457) [Contributors](#view-contributors) ![Ashita Ahuja]() Written by Ashita Ahuja Technical Content Writer [Read Bio ](https://www.selecthub.com/author/ashita-ahuja/) ![Hunter Lowe]() Edited by Hunter Lowe Content Editor [Read Bio ](https://www.selecthub.com/author/hunter-lowe/) User Sentiment i ![User satisfaction level icon: great]() Based on 892 reviews: Add your rating: ![Screenshots]()![Screenshots]()![Screenshots]() Product Screenshots and Videos ## #7 Aircall is ranked #7 in the Business Phone Systems product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report. [Get the Report Now ](https://pmo.selecthub.com/request-custom-scorecard?category%5Fslug=business-phone-systems&product%5Fslug=aircall&page%5Ftype=product&slug=aircall&product%5Fname=Aircall&category=Business+Phone+Systems&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fbusiness-phone-systems%2Faircall%2F) ## Aircall Pricing Based on our most recent analysis, Aircall pricing starts at $1,080 (Annually). [Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=Business+Phone+Systems&product%5Fname=Aircall&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fbusiness-phone-systems%2Faircall%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F9eb53b5052d534ea2619ca03b5649af7-2c3677aa5eb1c6a6b1fdce630597dd43%2Fresources%2Fnormal%2Flogo.png%3F1693318457&price=5) Price $ $ $ $ $ i Starting From $1,080 Pricing Model Annually Free Trial Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Aircall&category=Business+Phone+Systems&product%5Flogo=https://cdn.selecthub.com/products/9eb53b5052d534ea2619ca03b5649af7-2c3677aa5eb1c6a6b1fdce630597dd43/resources/normal/logo.png?1693318457)) ## Training Resources Aircall is supported with the following types of training: Documentation In Person Live Online Videos Webinars ## Support The following support services are available for Aircall: Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ## Aircall Benefits and Insights Why use Aircall? ### Key differentiators & advantages of Aircall * **Reduce Costs:** Eliminate the need for hardware. Download the app and start making and receiving calls instantly. * **Centralize Information:** Keep all customer information in one place. Connect client records to the CRM or helpdesk. * **Use Helpful Dashboards:** Manage increasing sales and provide timely support to teams. Monitor employee activities through the live feed. Initiate agent training on the dashboard. Gain valuable insights and get a comprehensive perspective of overall performance, ensuring a better client experience. * **Access an Intuitive Mobile App:** Use the easy-to-install and intuitive dialer. Make, receive and manage calls hassle-free on the app. Access the application as a Chrome Extension. ### Industry Expertise The software is best suited for modern small and medium-sized businesses, especially those that have call centers. ## Aircall Reviews Based on our most recent analysis, Aircall reviews indicate a 'great' User Satisfaction Rating of 86% based on 892 user reviews from 5 recognized software review sites. ![User satisfaction level icon: great]() 892 reviews 86% of users would recommend this product ### Synopsis of User Ratings and Reviews Based on an aggregate of Aircall reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst. #### Pros * **Simple Setup:** Users find the setup process to be straightforward and intuitive, allowing them to get started quickly without extensive technical knowledge. * **Integrations:** The platform offers a wide range of integrations with popular CRM and helpdesk tools, enabling seamless data synchronization and workflow automation. * **Call Routing:** Aircall provides advanced call routing features, allowing businesses to efficiently direct calls to the right agents or departments based on predefined rules and criteria. * **Analytics and Reporting:** The platform offers comprehensive analytics and reporting tools, providing insights into call volume, agent performance, and other key metrics to help businesses make data-driven decisions. #### Cons * **Call Quality Issues:** Several users have reported experiencing dropped calls, poor audio quality, and latency issues, particularly when using the mobile app or during international calls. * **Limited Integrations:** While Aircall offers integrations with popular CRM and helpdesk platforms, some users find the selection to be limited compared to competitors, especially for industry-specific software. * **Pricing Structure:** Aircall's pricing can be complex and expensive, especially for larger teams or businesses with high call volumes. The per-user pricing model may not be suitable for all organizations. #### Researcher's Summary: Aircall is a cloud-based call center and phone system that's a great fit for businesses of all sizes, but it really shines for small businesses and startups. It's known for being super easy to use and having a price tag that won't break the bank. Aircall comes packed with features like Interactive Voice Response (IVR) and automated call routing, which basically means you can set things up so your customers get to the right person or department without any hassle. Plus, the audio quality is top-notch, so you can ditch those frustrating dropped calls and muffled conversations. Aircall also plays nice with other popular platforms like CRM and helpdesk software, making it a breeze to integrate into your existing workflow. Now, no software is perfect, and Aircall does have a few drawbacks. Some users have mentioned that it's missing a couple of bells and whistles, like call recording. And while Aircall is generally affordable, the cost can add up if your business makes a ton of calls or needs a bunch of fancy features. But overall, Aircall is a solid choice if you're looking for a reliable and user-friendly phone system that won't cost you an arm and a leg. It's perfect for businesses that want to up their customer service game and streamline their operations without getting bogged down in complicated tech stuff. So, if you're ready to take your business calls to new heights, give Aircall a try! ## Key Features * **Power Dialer:** Allow sales representatives to dial quickly and reduce manual entries into the CRM. Automatically identify numbers on a prospect’s website and instantly add them to the calling queue. Enable Salesforce or the CRM to send out data, providing context for calls. * **Interactive Voice Response:** Categorize callers according to their requirements and route them automatically to the resource needed. Improve user experiences with an automated IVR menu. Choose from available waiting music or upload audio files. Customize call settings for ring groups. * **Call Routing:** Direct calls to agents automatically and set a customized routing sequence. Stop other ringing lines once agents answer calls. * **Call Center Analytics:** Monitor performance of individual employees and teams. Access call metrics directly from the dashboard to meet required KPIs. Get valuable insights regarding average call durations, missed calls and wait time. * **Computer Telephony Integration:** View essential customer information and call context during live conversations. Manage everything in a centralized place to enable better team monitoring and improved productivity. Access everything in a straightforward interface. * **Click to Dial:** Make calls to any number while using the app. Reduce time wasted on switching screens to dial phone numbers. * **Warm Transfer:** Enable agents to quickly brief other colleagues before forwarding calls over to them. Ensure a smooth transition for customers. Provide context to team members, maintain continuity and allow the right agent to answer questions. * **Call Commenting and Assignment:** Attach notes and comments to calls, making them accessible for the entire team. Assign follow-up tasks when any client doubts go unresolved. * **Call Recording:** Automatically activate recording every time someone takes a call. Customize recording settings. Access and recheck conversation histories. * **Business Hours:** Decide when numbers are open to receive calls. Customize calendar settings. Set business hours for all numbers, ensuring agents can receive calls from respondents. * **Ring Groups:** Classify individuals based on location, skills or other aspects. Monitor overall group performance and analyze essential employee data. * **Call Queuing:** Keep a caller on hold until an agent can respond. Use custom hold music or messages to improve the user experience. Callers can request a callback, ensuring a reduced call abandonment rate. * **Live Feed:** Make informed decisions by obtaining a general perspective of team activities. Gain complete visibility into overall situations and get clarity about what needs improvement. * **Call Tags:** Use custom labels to classify calls for improved organization. Automatically sync tags to integrated apps. ## Limitations At the time of this review, these are the limitations according to user feedback: * Poor customer service. * Doesn’t support slow internet. * Dashboard gets clunky. * To-do notification needs improvement. ## Suite Support _mail\_outline_Email: No information available. _phone_Phone: Not specified. _school_Training: Access video tutorials, e-books and a knowledge base on the “Resources” tab. _local\_offer_Tickets: Available on the website. ## Head-to-Head Comparison ![Aircall Software Tool]() vs * [3CX](https://www.selecthub.com/business-phone-systems/3cx-vs-aircall/) * [Broadvoice](https://www.selecthub.com/business-phone-systems/aircall-vs-broadvoice/) * [Dialpad Ai Voice](https://www.selecthub.com/business-phone-systems/aircall-vs-dialpad-ai-voice/) * [Google Voice For Business](https://www.selecthub.com/business-phone-systems/aircall-vs-google-voice-for-business/) * [MiCloud Connect](https://www.selecthub.com/business-phone-systems/aircall-vs-micloud-connect/) * [Ooma Office](https://www.selecthub.com/business-phone-systems/ooma-office-vs-aircall/) * [RingCentral](https://www.selecthub.com/business-phone-systems/ringcentral-vs-aircall/) * [Toky](https://www.selecthub.com/business-phone-systems/aircall-vs-toky/) * [Tresta](https://www.selecthub.com/business-phone-systems/aircall-vs-tresta/) * [UniTel Voice](https://www.selecthub.com/business-phone-systems/aircall-vs-unitel-voice/) * [Vonage](https://www.selecthub.com/business-phone-systems/vonage-vs-aircall/) * [Vonix](https://www.selecthub.com/business-phone-systems/aircall-vs-vonix/) ## Similar Products Here are the most similar products to Aircall. [ Sideline ](https://www.selecthub.com/p/business-phone-systems/sideline-com/) [ Dialpad Ai Voice ](https://www.selecthub.com/p/business-phone-systems/dialpad-ai-voice/) [ Vonix ](https://www.selecthub.com/p/business-phone-systems/vonix/) [ MiCloud Connect ](https://www.selecthub.com/p/business-phone-systems/micloud-connect/) [ Tresta ](https://www.selecthub.com/p/business-phone-systems/tresta/) [ Toky ](https://www.selecthub.com/p/business-phone-systems/toky/) [ 3CX ](https://www.selecthub.com/p/business-phone-systems/3cx/) [ Ooma Office ](https://www.selecthub.com/p/business-phone-systems/ooma-office/) [ Vonage ](https://www.selecthub.com/p/business-phone-systems/vonage/) [ RingCentral ](https://www.selecthub.com/p/business-phone-systems/ringcentral/) ## About the Contributors The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content. [ ](https://www.selecthub.com/author/ashita-ahuja/) Written by [Ashita Ahuja](https://www.selecthub.com/author/ashita-ahuja/) Technical Content Writer Ashita works as a Technical Writer at SelectHub specializing in VOIP, Business Phones, LMS, CMS and more. She is also a published author. When not writing articles, she enjoys watching rom-coms, listening to music and cooking. She loves collecting stationery, cannot still get the hang of riding a bicycle and suffers from acrophobia. [See Full Bio](https://www.selecthub.com/author/ashita-ahuja/) [ ](https://www.selecthub.com/author/hunter-lowe/) Edited by [Hunter Lowe](https://www.selecthub.com/author/hunter-lowe/) Content Editor Hunter Lowe is a Content Editor, Writer and Market Analyst at SelectHub. His team covers categories that range from ERP and business intelligence to transportation and supply chain management. Hunter is an avid reader and Dungeons and Dragons addict who studied English and Creative Writing through college. In his free time, you'll likely find him devising new dungeons for his players to explore, checking out the latest video games, writing his next horror story or running around with his daughter. [See Full Bio](https://www.selecthub.com/author/hunter-lowe/) Your review has been submitted and should be visible within 24 hours. Review Title Pros Cons Overall feedback Your name Your job title Industry [Choose your main industry ](javascript:void%28%29) * [Accounting / CPA](javascript:void%28%29) * [Advertising](javascript:void%28%29) * [Aerospace & Defense](javascript:void%28%29) * [Agriculture](javascript:void%28%29) * [Apparel](javascript:void%28%29) * [Architecture](javascript:void%28%29) * [Auto Dealership](javascript:void%28%29) * [Automotive](javascript:void%28%29) * [Banking & Financial Services](javascript:void%28%29) * [Banking & Mortgage](javascript:void%28%29) * [Chemicals](javascript:void%28%29) * [Construction & Engineering](javascript:void%28%29) * [Construction / Contracting](javascript:void%28%29) * [Consulting](javascript:void%28%29) * [Consumer Products](javascript:void%28%29) * [Distribution](javascript:void%28%29) * [E-commerce](javascript:void%28%29) * [Education](javascript:void%28%29) * [Electronics](javascript:void%28%29) * [Energy & Utilities](javascript:void%28%29) * [Federal Government](javascript:void%28%29) * [Field Maintenance](javascript:void%28%29) * [Food & Beverage](javascript:void%28%29) * [Healthcare / Social Services](javascript:void%28%29) * [Hospitality / Gaming / Travel](javascript:void%28%29) * [Human Resources](javascript:void%28%29) * [Industrial Machinery](javascript:void%28%29) * [Information Technology & High Tech](javascript:void%28%29) * [Insurance](javascript:void%28%29) * [Legal](javascript:void%28%29) * [Maintenance / Field Service](javascript:void%28%29) * [Manufacturing](javascript:void%28%29) * [Marketing Services](javascript:void%28%29) * [Media & Communications / Entertainment](javascript:void%28%29) * [Mill Products](javascript:void%28%29) * [Mining / Metals](javascript:void%28%29) * [Mortgage](javascript:void%28%29) * [Non-Profit](javascript:void%28%29) * [Not Available](javascript:void%28%29) * [Oil & Gas](javascript:void%28%29) * [Other](javascript:void%28%29) * [Other Services](javascript:void%28%29) * [Payroll Provider](javascript:void%28%29) * [Pharmaceuticals](javascript:void%28%29) * [Professional Employer Organization](javascript:void%28%29) * [Professional Services](javascript:void%28%29) * [Property Management](javascript:void%28%29) * [Public Sector](javascript:void%28%29) * [Real Estate](javascript:void%28%29) * [Recruiting Agency](javascript:void%28%29) * [Religious Institutions](javascript:void%28%29) * [Retail](javascript:void%28%29) * [Sales & Marketing](javascript:void%28%29) * [Semiconductors](javascript:void%28%29) * [Software / IT](javascript:void%28%29) * [Sports and Recreation](javascript:void%28%29) * [Staffing Agency](javascript:void%28%29) * [State & Local Government](javascript:void%28%29) * [Telecommunications](javascript:void%28%29) * [Third-Party Administrator](javascript:void%28%29) * [Transportation & Logistics](javascript:void%28%29) * [Wholesale Distribution](javascript:void%28%29) Company Size [Choose your company size ](javascript:void%28%29) * [1 employee](javascript:void%28%29) * [2 to 9 employees](javascript:void%28%29) * [10 - 19 employees](javascript:void%28%29) * [20 - 49 employees](javascript:void%28%29) * [50 - 99 employees](javascript:void%28%29) * [100 - 499 employee](javascript:void%28%29) * [500 - 999 employees](javascript:void%28%29) * [1,000 - 2,499 employees](javascript:void%28%29) * [2,500 - 4,999 employees](javascript:void%28%29) * [5,000 - 9,999 employees](javascript:void%28%29) * [10,000 - 24,999 employees](javascript:void%28%29) * [25,000 - 49,999 employees](javascript:void%28%29) * [50,000 + employees](javascript:void%28%29) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Business Phones", "item": "https://www.selecthub.com/category/business-phones/" }, { "@type": "ListItem", "position": 3, "name": "Business Phone Systems", "item": "https://www.selecthub.com/c/business-phone-systems/" }, { "@type": "ListItem", "position": 4, "name": "Aircall" } ] } { "@context": "http://schema.org", "@type": "SoftwareApplication", "name": "Aircall", "description": "Aircall is a cloud-based professional phone system that streamlines customer support and sales engagement. It integrates with CRM and helpdesks. It offers a power dialer, call routing, ring groups, call queuing and live feeds. The software is best suited for modern small and medium-sized businesses, especially those that have call centers.e dashboard to control team activity, coach agents and listen to live calls. Create inbound and outbound call centers. It can integrate with Zendesk, Salesforce and Hubspot.", "review": { "@type": "Review", "author": { "@type": "Person", "name": "Ashita Ahuja", "reviewBody": "Aircall is a cloud-based call center and phone system that's a great fit for businesses of all sizes, but it really shines for small businesses and startups. It's known for being super easy to use and having a price tag that won't break the bank. Aircall comes packed with features like Interactive Voice Response (IVR) and automated call routing, which basically means you can set things up so your customers get to the right person or department without any hassle. Plus, the audio quality is top-notch, so you can ditch those frustrating dropped calls and muffled conversations. Aircall also plays nice with other popular platforms like CRM and helpdesk software, making it a breeze to integrate into your existing workflow. Now, no software is perfect, and Aircall does have a few drawbacks. Some users have mentioned that it's missing a couple of bells and whistles, like call recording. And while Aircall is generally affordable, the cost can add up if your business makes a ton of calls or needs a bunch of fancy features. But overall, Aircall is a solid choice if you're looking for a reliable and user-friendly phone system that won't cost you an arm and a leg. It's perfect for businesses that want to up their customer service game and streamline their operations without getting bogged down in complicated tech stuff. 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