[Home](https://www.selecthub.com/) \> [Call Center Management](https://www.selecthub.com/category/call-center/) \> [Call Tracking Software](https://www.selecthub.com/c/call-tracking-software/) \> 800.com Categories: * [Call Tracking Software](https://www.selecthub.com/c/call-tracking-software/) * [...](#) ## What Is 800.com? **Industry Specialties:** Telecommunications Service Providers. The Business Phone software from 800.com offers a comprehensive virtual communication solution designed to streamline business interactions. It manages inbound and outbound calls, integrates voicemail, call forwarding, and automated attendants, providing a seamless experience for both employees and customers. The platform is particularly well-suited for small to medium-sized enterprises across various industries such as retail, healthcare, and professional services, where reliable and professional phone communication is essential. One of its standout benefits is its user-friendly interface, which allows for easy setup and scalability as businesses grow. Additionally, the software boasts robust features like call analytics, CRM integration, and customizable routing options, enhancing overall operational efficiency. Users often praise its dependable performance and excellent customer support, distinguishing it from other similar offerings in the market. Pricing details are not readily available; interested businesses are encouraged to contact SelectHub for a customized quote tailored to their specific needs. PRICE $ $ $ $ $ COMPANY SIZE S M L DEPLOYMENT PLATFORM [ Try Before You Buy. Request a Free Demo Today! Request Demo It's completely free! ](https://pmo.selecthub.com/get-product-demo/?category=Call+Tracking+Software&product%5Fname=800.com&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcall-tracking-software%2F800-com%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F3ec7b0f8bc5bf7eb2a73ea78a115d94a-e8e3b9f30b459c88eefc9e5d07ff13da%2Fresources%2Fnormal%2Flogo.png%3F1737904595) User Sentiment i ![User satisfaction level icon: excellent]() Based on 67 reviews: Add your rating: ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() Product Screenshots and Videos ## #12 800.com is ranked #12 in the Call Tracking Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report. [ Get the Report Now](https://pmo.selecthub.com/request-custom-scorecard?category%5Fslug=call-tracking-software&product%5Fslug=800-com&slug=800-com&product%5Fname=800.com&category=Call+Tracking+Software&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcall-tracking-software%2F800-com%2F) ## 800.com Pricing Based on our most recent analysis, 800.com pricing starts at $23 (Monthly). [Get Price Quote](https://pmo.selecthub.com/get-product-pricing/?category=Call+Tracking+Software&product%5Fname=800.com&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fp%2Fcall-tracking-software%2F800-com%2F&product%5Flogo=https%3A%2F%2Fcdn.selecthub.com%2Fproducts%2F3ec7b0f8bc5bf7eb2a73ea78a115d94a-e8e3b9f30b459c88eefc9e5d07ff13da%2Fresources%2Fnormal%2Flogo.png%3F1737904595&price=2) Price $ $ $ $ $ i Starting From $23 Pricing Model Monthly Free Trial No ## Training Resources 800.com is supported with the following types of training: Documentation In Person Live Online Videos Webinars ## Support The following support services are available for 800.com: Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ## 800.com Benefits and Insights Why use 800.com? ### Key differentiators & advantages of 800.com * **Enhanced Communication:** 800.com streamlines business communication by providing a centralized platform for managing calls, texts, and voicemails, ensuring no message is missed. * **Professional Image:** With toll-free numbers, businesses can project a national presence, enhancing credibility and customer trust. * **Cost Efficiency:** By consolidating communication tools, 800.com reduces the need for multiple service providers, lowering overall operational costs. * **Scalability:** Easily add or remove lines and features as your business grows, ensuring your communication system evolves with your needs. * **Improved Customer Service:** Features like call forwarding and voicemail-to-email ensure customer inquiries are addressed promptly, enhancing satisfaction. * **Data-Driven Insights:** Access to call analytics helps businesses understand customer behavior and optimize communication strategies. * **Flexibility and Mobility:** Manage business communications from anywhere with mobile and desktop apps, supporting remote work and on-the-go management. * **Customizable Features:** Tailor the system to fit specific business needs with customizable greetings, call routing, and more. * **Seamless Integration:** Integrate with existing CRM and other business tools to streamline workflows and enhance productivity. * **Security and Reliability:** 800.com ensures secure communication channels with robust encryption and reliable uptime, protecting sensitive business information. ### Industry Expertise 800.com's expertise lies in providing businesses with toll-free and vanity phone numbers, call management software, and SMS marketing tools. This makes it ideal for businesses of all sizes that want to establish a professional presence and connect with customers through voice and text communication. ## 800.com Reviews Based on our most recent analysis, 800.com reviews indicate a 'excellent' User Satisfaction Rating of 94% based on 67 user reviews from 1 recognized software review sites. ![User satisfaction level icon: excellent]() 67 reviews 94% of users would recommend this product ### Synopsis of User Ratings and Reviews Based on an aggregate of 800.com reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst. #### Pros * **Seamless Call Management:** User reviews highlight 800.com's strength in call forwarding and voicemail, ensuring efficient handling of customer interactions. * **Enhanced Customer Engagement:** The platform's call tracking and text messaging features empower businesses to monitor interactions and engage with customers proactively. * **Work-Life Boundary:** Users appreciate the ability to separate business and personal communications, improving work-life balance. * **User-Friendly Interface:** The service is praised for its ease of use, making it simple for businesses to manage their communication effectively. * **Responsive Customer Support:** 800.com is commended for its strong customer support, with prompt responses to feedback and a commitment to incorporating user suggestions for improvement. #### Cons * **Limited Feature Set:** User reviews don't mention advanced features beyond call forwarding and voicemail, potentially lacking unified communications tools like video conferencing or instant messaging that modern businesses often require. * **Price Variation:** With a price range from $19 to $127, the lack of transparent pricing tiers in user reviews makes it difficult to assess value for specific business needs and may lead to unexpected costs. #### Researcher's Summary: Want to know if 800.com is all it's cracked up to be? User reviews from the past year paint a largely positive picture of 800.com, particularly for its ease of use and stellar customer service. Users rave about the platform's intuitive interface, highlighting its simplicity even for those who aren't tech-savvy. One user, Jennifer R., emphasized that the customer service team was "exceptional" whenever she had questions, adding that this was "very important" to her. This sentiment is echoed by others who praise the company's responsiveness and commitment to resolving issues. However, some users point out the limited third-party integrations as a drawback, wishing for more seamless connections with other business tools. This limitation is noteworthy for businesses heavily reliant on a diverse range of software. What truly sets 800.com apart, according to users, is its dedication to customer satisfaction. A recurring theme in reviews is the company's proactive approach to addressing feedback and ensuring a smooth experience. For instance, one review mentions 800.com directly addressing a user's concern and taking steps to improve their service. This customer-centric approach seems to resonate deeply with users, solidifying 800.com's reputation as a reliable and trustworthy provider. In conclusion, 800.com emerges as a strong contender for businesses, particularly startups and entrepreneurs, seeking a straightforward and dependable business phone solution. Its user-friendly interface, coupled with exceptional customer support, makes it an attractive option for those who prioritize ease of use and a hassle-free experience. However, businesses heavily reliant on extensive integrations with other platforms might find the limited integration options a drawback to consider. ## Key Features Notable 800.com features include: * **Virtual Phone Numbers:** Obtain toll-free or local numbers to establish a professional presence without physical limitations. * **Call Forwarding:** Seamlessly redirect incoming calls to any device, ensuring you never miss important communications. * **Voicemail Transcription:** Convert voicemail messages into text, allowing for quick review and easy reference. * **Call Recording:** Record calls for quality assurance, training, or compliance purposes, with easy access to playback. * **Custom Greetings:** Create personalized greetings to enhance caller experience and reinforce brand identity. * **Call Analytics:** Access detailed reports on call volume, duration, and patterns to inform business decisions. * **Interactive Voice Response (IVR):** Implement automated menus to efficiently route calls to the appropriate department or individual. * **SMS Messaging:** Send and receive text messages using your business phone number for convenient communication. * **Contact Management:** Organize and manage contacts within the platform for streamlined communication and follow-up. * **Integration Capabilities:** Connect with popular CRM and productivity tools to enhance workflow and data synchronization. * **Mobile App:** Access all features on-the-go with a user-friendly app available for both iOS and Android devices. * **Call Blocking:** Prevent unwanted calls by blocking specific numbers or using advanced filtering options. * **Conference Calling:** Host multi-party calls with ease, facilitating collaboration and discussion among team members or clients. * **Number Porting:** Transfer existing phone numbers to 800.com without service interruption, maintaining continuity for your business. * **Scalable Plans:** Choose from a variety of plans that can grow with your business, accommodating changing needs and usage. ## Head-to-Head Comparison ![800.com Software Tool]() vs * [800response](https://www.selecthub.com/call-tracking-software/800-com-vs-800response/) * [Analytic Call Tracking](https://www.selecthub.com/call-tracking-software/800-com-vs-analytic-call-tracking/) * [Call Box](https://www.selecthub.com/call-tracking-software/call-box-vs-800-com/) * [Callcap](https://www.selecthub.com/call-tracking-software/callcap-vs-800-com/) * [CallRail](https://www.selecthub.com/call-tracking-software/callrail-vs-800-com/) * [CallTrackingMetrics](https://www.selecthub.com/call-tracking-software/calltrackingmetrics-vs-800-com/) * [Convirza](https://www.selecthub.com/call-tracking-software/800-com-vs-convirza/) * [Invoca](https://www.selecthub.com/call-tracking-software/invoca-vs-800-com/) * [Kixie](https://www.selecthub.com/call-tracking-software/kixie-vs-800-com/) * [Marchex](https://www.selecthub.com/call-tracking-software/marchex-vs-800-com/) * [Phonexa](https://www.selecthub.com/call-tracking-software/phonexa-vs-800-com/) * [Retreaver](https://www.selecthub.com/call-tracking-software/800-com-vs-retreaver/) * [Ringba](https://www.selecthub.com/call-tracking-software/ringba-vs-800-com/) * [Yobi](https://www.selecthub.com/call-tracking-software/yobi-vs-800-com/) ## Awards 800.com stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award]() ## Similar Products Here are the most similar products to 800.com. [ Nimbata ](https://www.selecthub.com/p/call-tracking-software/nimbata/) [ Hot Prospector ](https://www.selecthub.com/p/call-tracking-software/hot-prospector/) [ Analytic Call Tracking ](https://www.selecthub.com/p/call-tracking-software/analytic-call-tracking/) [ Retreaver ](https://www.selecthub.com/p/call-tracking-software/retreaver/) [ Convirza ](https://www.selecthub.com/p/call-tracking-software/convirza/) [ Callcap ](https://www.selecthub.com/p/call-tracking-software/callcap/) [ CallRevu ](https://www.selecthub.com/p/call-tracking-software/callrevu/) [ Yobi ](https://www.selecthub.com/p/call-tracking-software/yobi/) [ Kixie ](https://www.selecthub.com/p/call-tracking-software/kixie/) [ CallTrackingMetrics ](https://www.selecthub.com/p/call-tracking-software/calltrackingmetrics/) Your review has been submitted and should be visible within 24 hours. Review Title Pros Cons Overall feedback Your name Your job title Industry [ Choose your main industry](javascript:void%28%29) * [Accounting / CPA](javascript:void%28%29) * [Advertising](javascript:void%28%29) * [Aerospace & Defense](javascript:void%28%29) * [Agriculture](javascript:void%28%29) * [Apparel](javascript:void%28%29) * [Architecture](javascript:void%28%29) * [Auto Dealership](javascript:void%28%29) * [Automotive](javascript:void%28%29) * [Banking & Financial Services](javascript:void%28%29) * [Banking & Mortgage](javascript:void%28%29) * [Chemicals](javascript:void%28%29) * [Construction & Engineering](javascript:void%28%29) * [Construction / Contracting](javascript:void%28%29) * [Consulting](javascript:void%28%29) * [Consumer Products](javascript:void%28%29) * [Distribution](javascript:void%28%29) * [E-commerce](javascript:void%28%29) * [Education](javascript:void%28%29) * [Electronics](javascript:void%28%29) * [Energy & Utilities](javascript:void%28%29) * [Federal Government](javascript:void%28%29) * [Field Maintenance](javascript:void%28%29) * [Food & Beverage](javascript:void%28%29) * [Healthcare / Social Services](javascript:void%28%29) * [Hospitality / Gaming / Travel](javascript:void%28%29) * [Human Resources](javascript:void%28%29) * [Industrial Machinery](javascript:void%28%29) * [Information Technology & High Tech](javascript:void%28%29) * [Insurance](javascript:void%28%29) * [Legal](javascript:void%28%29) * [Maintenance / Field Service](javascript:void%28%29) * [Manufacturing](javascript:void%28%29) * [Marketing Services](javascript:void%28%29) * [Media & Communications / Entertainment](javascript:void%28%29) * [Mill Products](javascript:void%28%29) * [Mining / Metals](javascript:void%28%29) * [Mortgage](javascript:void%28%29) * [Non-Profit](javascript:void%28%29) * [Not Available](javascript:void%28%29) * [Oil & Gas](javascript:void%28%29) * [Other](javascript:void%28%29) * [Other Services](javascript:void%28%29) * [Payroll Provider](javascript:void%28%29) * [Pharmaceuticals](javascript:void%28%29) * [Professional Employer Organization](javascript:void%28%29) * [Professional Services](javascript:void%28%29) * [Property Management](javascript:void%28%29) * [Public Sector](javascript:void%28%29) * [Real Estate](javascript:void%28%29) * [Recruiting Agency](javascript:void%28%29) * [Religious Institutions](javascript:void%28%29) * [Retail](javascript:void%28%29) * [Sales & Marketing](javascript:void%28%29) * [Semiconductors](javascript:void%28%29) * [Software / IT](javascript:void%28%29) * [Sports and Recreation](javascript:void%28%29) * [Staffing Agency](javascript:void%28%29) * [State & Local Government](javascript:void%28%29) * [Telecommunications](javascript:void%28%29) * [Third-Party Administrator](javascript:void%28%29) * [Transportation & Logistics](javascript:void%28%29) * [Wholesale Distribution](javascript:void%28%29) Company Size [ Choose your company size](javascript:void%28%29) * [1 employee](javascript:void%28%29) * [2 to 9 employees](javascript:void%28%29) * [10 - 19 employees](javascript:void%28%29) * [20 - 49 employees](javascript:void%28%29) * [50 - 99 employees](javascript:void%28%29) * [100 - 499 employee](javascript:void%28%29) * [500 - 999 employees](javascript:void%28%29) * [1,000 - 2,499 employees](javascript:void%28%29) * [2,500 - 4,999 employees](javascript:void%28%29) * [5,000 - 9,999 employees](javascript:void%28%29) * [10,000 - 24,999 employees](javascript:void%28%29) * [25,000 - 49,999 employees](javascript:void%28%29) * [50,000 + employees](javascript:void%28%29) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Call Center Management", "item": "https://www.selecthub.com/category/call-center/" }, { "@type": "ListItem", "position": 3, "name": "Call Tracking Software", "item": "https://www.selecthub.com/c/call-tracking-software/" }, { "@type": "ListItem", "position": 4, "name": "800.com" } ] } { "@context": "http://schema.org", "@type": "SoftwareApplication", "name": "800.com", "description": " The Business Phone software from 800.com offers a comprehensive virtual communication solution designed to streamline business interactions. It manages inbound and outbound calls, integrates voicemail, call forwarding, and automated attendants, providing a seamless experience for both employees and customers. The platform is particularly well-suited for small to medium-sized enterprises across various industries such as retail, healthcare, and professional services, where reliable and professional phone communication is essential. One of its standout benefits is its user-friendly interface, which allows for easy setup and scalability as businesses grow. Additionally, the software boasts robust features like call analytics, CRM integration, and customizable routing options, enhancing overall operational efficiency. Users often praise its dependable performance and excellent customer support, distinguishing it from other similar offerings in the market. Pricing details are not readily available; interested businesses are encouraged to contact SelectHub for a customized quote tailored to their specific needs. 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What truly sets 800.com apart, according to users, is its dedication to customer satisfaction. A recurring theme in reviews is the company's proactive approach to addressing feedback and ensuring a smooth experience. For instance, one review mentions 800.com directly addressing a user's concern and taking steps to improve their service. This customer-centric approach seems to resonate deeply with users, solidifying 800.com's reputation as a reliable and trustworthy provider. In conclusion, 800.com emerges as a strong contender for businesses, particularly startups and entrepreneurs, seeking a straightforward and dependable business phone solution. Its user-friendly interface, coupled with exceptional customer support, makes it an attractive option for those who prioritize ease of use and a hassle-free experience. 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