[Home](https://www.selecthub.com/) \> [Fundraising Management](https://www.selecthub.com/category/fundraising/) \> [Nonprofit CRM Software](https://www.selecthub.com/c/non-profit-crm-software/) \> [Neon CRM](https://www.selecthub.com/p/non-profit-crm-software/neoncrm/) \> Neon CRM vs Sugar Sell 

#  Neon CRM vs Sugar Sell 

 Last Updated: June 1st, 2026 

Our analysts compared [Neon CRM](https://www.selecthub.com/p/non-profit-crm-software/neoncrm/) vs [Sugar Sell](https://www.selecthub.com/p/crm-software/sugar-sell/) based on data from our 400+ point analysis of [Nonprofit CRM Software](https://www.selecthub.com/c/non-profit-crm-software/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=Nonprofit CRM Software&cta=non-profit-crm-software).

[Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Screenshots](#product-screenshots) 

Remove Add to Compare 

[![Neon CRM Software Tool](https://cdn.selecthub.com/products/540393ae7f8b7a7fd6cdf47250b05679-e1762f92cac86a8932c4db73a44f2cbe/resources/normal/logo.png?1738934189)](https://www.selecthub.com/p/non-profit-crm-software/neoncrm/)

Remove Add to Compare 

[![Sugar Sell Software Tool](https://cdn.selecthub.com/products/619953730129049907919279f29bd9d7-3d8c08762a53f0baad1cfebe03182dfe/resources/normal/logo.png?1737556320)](https://www.selecthub.com/p/crm-software/sugar-sell/)

[Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Nonprofit+CRM+Software&product%5Fname=Neon%2BCRM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F540393ae7f8b7a7fd6cdf47250b05679-e1762f92cac86a8932c4db73a44f2cbe%2Fresources%2Fnormal%2Flogo.png%3F1738934189) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Nonprofit+CRM+Software&product%5Fname=Neon%2BCRM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F540393ae7f8b7a7fd6cdf47250b05679-e1762f92cac86a8932c4db73a44f2cbe%2Fresources%2Fnormal%2Flogo.png%3F1738934189) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Nonprofit+CRM+Software&product%5Fname=Neon%2BCRM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F540393ae7f8b7a7fd6cdf47250b05679-e1762f92cac86a8932c4db73a44f2cbe%2Fresources%2Fnormal%2Flogo.png%3F1738934189&price=3) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Nonprofit+CRM+Software&product%5Fname=Neon%2BCRM&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F540393ae7f8b7a7fd6cdf47250b05679-e1762f92cac86a8932c4db73a44f2cbe%2Fresources%2Fnormal%2Flogo.png%3F1738934189&price=3) 

[Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Nonprofit+CRM+Software&product%5Fname=Sugar%2BSell&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F619953730129049907919279f29bd9d7-3d8c08762a53f0baad1cfebe03182dfe%2Fresources%2Fnormal%2Flogo.png%3F1737556320) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Nonprofit+CRM+Software&product%5Fname=Sugar%2BSell&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F619953730129049907919279f29bd9d7-3d8c08762a53f0baad1cfebe03182dfe%2Fresources%2Fnormal%2Flogo.png%3F1737556320) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Nonprofit+CRM+Software&product%5Fname=Sugar%2BSell&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F619953730129049907919279f29bd9d7-3d8c08762a53f0baad1cfebe03182dfe%2Fresources%2Fnormal%2Flogo.png%3F1737556320&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Nonprofit+CRM+Software&product%5Fname=Sugar%2BSell&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F619953730129049907919279f29bd9d7-3d8c08762a53f0baad1cfebe03182dfe%2Fresources%2Fnormal%2Flogo.png%3F1737556320&price=2) 

###  Products Insights

 Product Ranking 

## #4

 among all   
 Nonprofit CRM Software

## 

we're gathering data

[Find out who the leaders are](https://pmo.selecthub.com/request-custom-scorecard?post%5Ftype=auto%5Fvs%5Farticle&category%5Fslug=non-profit-crm-software&product%5Fslug=neoncrm&category=Nonprofit+CRM+Software) 

 Price Starts From

$179 Monthly 

[ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Neon CRM&category=Nonprofit CRM Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/540393ae7f8b7a7fd6cdf47250b05679-e1762f92cac86a8932c4db73a44f2cbe/resources/normal/logo.png?1738934189) 

$50/User, Monthly 

[ 7 Day Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Sugar Sell&category=Nonprofit CRM Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/619953730129049907919279f29bd9d7-3d8c08762a53f0baad1cfebe03182dfe/resources/normal/logo.png?1737556320) 

 Pros

 What we like about Neon CRM and Sugar Sell:

**Customizable Interface:** Neon CRM offers a high degree of flexibility, allowing users to tailor the interface to their specific workflows and preferences. This includes customizing data fields, reports, and dashboards to align with unique organizational needs.

**Comprehensive Fundraising Tools:** The platform provides a robust suite of features designed to streamline fundraising efforts. This includes online donation processing, event management, grant tracking, and donor communication tools, enabling nonprofits to manage all aspects of their fundraising activities efficiently.

**Membership Management:** Neon CRM simplifies membership management with features such as automated renewals, member directories, and communication tools. This allows organizations to effectively engage with their members and foster a sense of community.

**Reporting and Analytics:** The platform offers comprehensive reporting and analytics capabilities, providing valuable insights into fundraising performance, membership trends, and program effectiveness. This data empowers nonprofits to make data-driven decisions and optimize their operations.

**Flexible Platform:** Sugar provides a solid foundation while allowing extensive customization of modules and fields to match business workflows. 

**Support Team:** Users say that the customer support team consistently delivers timely and effective assistance when needed. 

**Clean Interface:** The software has an intuitive and user-friendly interface that's easy to navigate. 

**Flexibility:** “Sugar can be used as a sales funnel and an ERP, as well as product catalog management software. It can be shaped to meet any type of customer data management. Its BPM automation can be used to do automated tasks on data from as simple as sending birthday emails to complex data segregation. Its quote management is also great.” - Zahid Baig, Senior Software Engineer at Rolustech

 Cons

 What we dislike about Neon CRM and Sugar Sell:

**Limited Customization:** Neon CRM offers some configurability, but users express frustration with the lack of deep customization options, especially for complex workflows or unique data tracking needs. This can lead to workarounds and inefficiencies for nonprofits with specific requirements.

**Reporting Challenges:** While Neon CRM provides reporting tools, users often find them cumbersome and lacking in flexibility. Generating custom reports or extracting specific data insights can be difficult, hindering data-driven decision-making for nonprofits.

**Usability Concerns:** The user interface, while generally clean, is sometimes described as unintuitive and clunky, leading to a steeper learning curve for new users. Navigating through different modules and functionalities can feel disjointed, impacting user adoption and efficiency.

**Integrations:** Although Neon CRM offers some integrations with popular tools, users report limitations and challenges with connecting to their preferred applications or services. This can create data silos and hinder seamless workflows across different platforms.

**Limited Integrations:** Sugar requires technical expertise for integrations and lacks pre-built connections with many common business apps. 

**Basic Reporting Features:** Users note that its reporting capabilities are limited and could use more advanced features and customization options. 

**Customization:** “I have worked on Suite and Sugar CRM for the past 6 years. The customizations in Sugar are sometimes quite tricky when compared to SuiteCRM.” - Zahid Baig, Senior Software Engineer at Rolustech

###  Our Review

 Fundraising software can be a maze, but Neon CRM cuts through the noise with its straightforward approach. While I haven’t tested it hands-on testing, my research shows that users find it incredibly easy to use. People love that they can quickly set up fundraising pages and get their databases running without feeling overwhelmed.The database is solid, allowing users to perform all sorts of actions like adding personal notes about donors, connecting different households and tracking relationships. Sending emails, creating campaigns and keeping track of donor interactions is also easy. Organizations rely on these features daily to talk to their supporters.Reporting is another strong point. The software gives you tons of options to create reports and slice your data in pretty much any way you want. Users can get up-to-the-minute looks at patron engagement and donations, which is very valuable for fundraising teams.But it's not all perfect. Some volunteers find the database intimidating. The advanced search tool can be tricky — sometimes, you have to try multiple fields just to find the information you're looking for. Product improvements, while generally great, sometimes mean users have to relearn parts of the system.The software offers some valuable features that set it apart. These include a document repository, donor wealth screening, live-streaming event capabilities, a volunteer timeline and even a Radius Search tool to find specific donor segments. Neon One also has a mobile app, Neon Moves, which uses AI to analyze and summarize donor information.When it comes to their website-building solution, Neon Inspire offers an easy-to-use platform that allows fundraisers to quickly create campaign pages. While the tools are straightforward, adding plug-ins is tricky. It may lack the depth of customization that some organizations need.Customer service is mostly great, though some users mention that response times can be slow sometimes. The Neon Academy provides thorough training, which helps users get the most out of the software.Performance arts organizations that integrated Neon CRM with Neon One’s Arts People found it helpful for connecting their retail and fundraising work. It allowed them to track patron interactions across different types of events and donations. Arts People is designed specifically for performance art associations. The software streamlines event registrations, simplifies the creation of system transaction emails, and offers smooth Neon Pay integration for processing online donations.However, there are some areas for improvement. For instance, Neon Pay doesn't fully support international users yet, which can be bothersome for CRM users. According to our analyst data, the platform doesn’t support giving reports, real-time analytics and donor statements.But for many organizations, the benefits far outweigh these drawbacks. One such example is the story of Path of Hope Rescue. It started as a small dog rescue in Washington with just $87 and a big dream of saving pregnant dogs and puppies from kill shelters. As the organization grew to nearly 150 volunteers, they faced challenges in managing data, volunteers and fundraising.Everything changed in January 2024 when they implemented Neon CRM. It helped them centralize their scattered spreadsheets and develop a more professional approach to volunteer and donor management. By launching a successful recurring giving campaign called Hope Heroes, they now generate $1,500 in monthly revenue. They also discovered donors they didn't even know existed and are now able to effectively track volunteer roles and activities. This proves that good data management can be a game-changer for small nonprofits. 

 Show more 

 After spending time with Sugar CRM, I was able to learn some of its strengths and limitations in depth. It has impressive customization capabilities — I could configure modules and fields exactly how I wanted them. The BPM (Business Process Management) system also impressed me with its flexibility in setting up automated workflows.On the support front, I found SugarClub lessons beneficial for learning the platform. The online knowledge base and active community forums were helpful when I got stuck. However, troubleshooting could be challenging, and I encountered glitches that required workarounds.There were a few hiccups during testing. The most notable one was with integrations — many essential connections require either coding knowledge or third-party providers, which isn't ideal for non-technical users. The reporting features are basic and inflexible, especially when dealing with large datasets. Users say generating large reports (over 200K records) requires breaking them down into smaller chunks.The platform's performance had some ups and downs. I noticed slowdowns during peak hours with the cloud version. The interface, while clean, sometimes felt overwhelming with the amount of data displayed on each record, requiring lots of scrolling or multiple tab openings to find specific information.While free trials are invaluable, I wanted to know how Sugar CRM performs in real business environments. Tetley Harris, North America's largest private-label tea packing company, is a good example. Their outdated spreadsheet system limited the sales team's effectiveness, allowing them to track only about 100 customers and focus on just 10-12 big opportunities per year, while smaller prospects were overlooked.The results of implementing Sugar CRM were remarkable — once integrated with Outlook, Tetley’s user adoption increased rapidly, and the team expanded from tracking 100 leads to managing over 1,200 active accounts. Shortly after implementation, they opened and closed 400 opportunities.For businesses considering Sugar CRM, I'd say its biggest strength is its customization potential, but this comes with a caveat — many advanced features require significant technical expertise or additional investment. Also, we recommend considering the license-based pricing for larger teams and the need for custom development to achieve certain functionalities. 

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###  User Sentiment Summary

 Neon CRM has a user sentiment rating of 86 based on 893 reviews. Sugar Sell has a user sentiment rating of 76 based on 1515 reviews. 

![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 893 reviews 

![Good User Sentiment](https://www.selecthub.com/display/images/scores/good.svg) 1515 reviews 

 Synopsis

 Evaluating all review platforms, our market analysts have compiled the following user sentiment data.

 86%

of users recommend this product

 Neon CRM has a 'great' User Satisfaction Rating of 86% when considering 893 user reviews from 4 recognized software review sites.

 76%

of users recommend this product

 Sugar Sell has a 'good' User Satisfaction Rating of 76% when considering 1515 user reviews from 5 recognized software review sites.

 User Review Scores

**FinancesOnline** 

**4.4** (5) 

**5.0** (16) 

**G2.com, Inc** 

**4.3** (317) 

**3.8** (767) 

**Capterra Inc** 

**4.3** (552) 

**3.8** (414) 

**Gartner, Inc** 

n/a 

**4.3** (71) 

**TrustRadius** 

**4.3** (19) 

**3.7** (247) 

###  Product Assistance

 Training Resources

Documentation

In Person

Live Online

Videos

Webinars

Documentation

In Person

Live Online

Videos

Webinars

 Support

Email

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Email

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

###  Product Basics

 Company Size 

 i

Small

Medium

Large

Small

Medium

Large

 Platforms Supported

Windows

Mac

Linux

Android

Chromebook

Windows

Mac

Linux

Android

Chromebook

 Deployment Supported

Cloud

On-Premise

Mobile

Cloud

On-Premise

Mobile

 Customers

we're gathering data

Bishop

Casabaca

E2B

 Comparison of Top Alternatives

[ Neon CRM Alternatives](https://www.selecthub.com/non-profit-crm-software/neoncrm/alternatives/) 

[ Sugar Sell Alternatives](https://www.selecthub.com/crm-software/sugar-sell/alternatives/) 

###  Screenshots

![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() 

![Screenshots]() 

###  Key Features

* **Accounts and Relationship Tracking:** Create and maintain donor accounts, along with a history of contact, communication and transaction receipts. Relationships between individual accounts can be traced and tracked as a household, company or custom relationship for better communication, campaigning and event planning.
* **Activities and Notes Tracking:** Keep record of all actions performed on fields including users, constituents, accounts, donations, pledges, events, memberships, communication and purchases to audit databases as well as track previous and current data states. Trace changes in data records and maintain priority tasks using the activity and notes tracking feature.
* **Volunteer Management:** Accept, train, certify and manage volunteers. Once trained, volunteers can be assigned to different groups and projects, and the progress of the volunteer program can be measured regularly.
* **Grant Management:** Track and manage research, apply to and receive grants, track statuses, and take the requisite steps to receive grants.
* **Constituent Login Portal:** Exclusive members can access timesheets and custom web pages. Constituents can manage peer-to-peer fundraising, events and recurring transactions, upload required files and renew memberships.

 read more... 

* **Sales Automation:** From lead routing and follow-up reminders to automated email sequences and task creation, you can automate your entire sales workflow. The platform automates repetitive tasks, triggers actions based on specific events and maintains consistent follow-up schedules while also providing real-time notifications.
* **Competitor Management:** Scoring 100 in our analyst evaluation of competitor management capabilities, the CRM lets you create detailed competitor records and add them to a customizable newsfeed for easy tracking. The list view search helps you filter and find specific competitor information using customizable filters that work for both regular and competitor accounts.
* **Lead Generation & Scoring:** You can create web-to-lead forms through the campaigns module and place them on your external website to capture leads. Sugar Sell's SugarPredict feature includes a Leads Conversion Prediction dashlet that shows you how likely a lead is to convert, complete with conversion scores and key performance indicators.
* **Product Management:** This feature lets you manage your entire product catalog, allowing you to define, categorize and organize all your products or services, including quoted, revenue and purchased line items. The product catalog dashlet lets you access your catalog directly from opportunity records and add active products as revenue line items.
* **Sales Forecasting:** Sugar Sell helps predict sales and build forecasting worksheets, which lets you work towards sales quotas at individual, team and organizational levels. The forecasting worksheet includes four key components — a header with team/person selectors and quotas, an opportunity review tab, a commitment tab for updating team quotas and an intelligence pane that analyzes your current forecast.

 read more... 

###  Top Alternatives in Nonprofit CRM Software 

[  Blackbaud CRM ](https://www.selecthub.com/p/non-profit-crm-software/blackbaud-crm/) [  Bloomerang ](https://www.selecthub.com/p/non-profit-crm-software/bloomerang/) [  Charity Engine ](https://www.selecthub.com/p/non-profit-crm-software/charity-engine/) [  CiviCRM ](https://www.selecthub.com/p/non-profit-crm-software/civicrm/) [  DonorDock ](https://www.selecthub.com/p/non-profit-crm-software/donordock/) [  DonorPerfect ](https://www.selecthub.com/p/non-profit-crm-software/donorperfect/) [  DonorSnap ](https://www.selecthub.com/p/non-profit-crm-software/donorsnap/) [  Firespring ](https://www.selecthub.com/p/non-profit-crm-software/firespring/) [  Humanitru ](https://www.selecthub.com/p/non-profit-crm-software/humanitru/) [  iMIS ](https://www.selecthub.com/p/non-profit-crm-software/imis/) 

###  Related Categories

 Neon CRM and Sugar Sell can also be found with other leading products in these categories:

[ CRM Software ](https://www.selecthub.com/c/crm-software/) 

[ Fundraising Software ](https://www.selecthub.com/c/fundraising-software/) 

 Show more 

[ CRM Software ](https://www.selecthub.com/c/crm-software/) 

[ Financial Services CRM Software ](https://www.selecthub.com/c/financial-services-crm-software/) 

[ Sales Force Automation Software ](https://www.selecthub.com/c/sales-force-automation-software/) 

 Show more 

###  Head-to-Head Comparison

![Neon CRM Software Tool]() 

![Creatio Software Tool]() 

[Neon CRM VS Creatio](https://www.selecthub.com/non-profit-crm-software/neoncrm-vs-creatio/) 

![Neon CRM Software Tool]() 

![Freshsales Software Tool]() 

[Neon CRM VS Freshsales](https://www.selecthub.com/crm-software/freshsales-vs-neoncrm/) 

![Neon CRM Software Tool]() 

![Infor CloudSuite CRM Software Tool]() 

[Neon CRM VS Infor CloudSuite CRM](https://www.selecthub.com/non-profit-crm-software/neoncrm-vs-infor-crm/) 

![Neon CRM Software Tool]() 

![Insightly Software Tool]() 

[Neon CRM VS Insightly](https://www.selecthub.com/crm-software/insightly-vs-neoncrm/) 

![Neon CRM Software Tool]() 

![monday CRM Software Tool]() 

[Neon CRM VS monday CRM](https://www.selecthub.com/non-profit-crm-software/neoncrm-vs-monday-crm/) 

![Neon CRM Software Tool]() 

![Nimble CRM Software Tool]() 

[Neon CRM VS Nimble CRM](https://www.selecthub.com/crm-software/nimble-crm-vs-neoncrm/) 

![Neon CRM Software Tool]() 

![Oracle Sales Cloud Software Tool]() 

[Neon CRM VS Oracle Sales Cloud](https://www.selecthub.com/non-profit-crm-software/neoncrm-vs-oracle-sales-cloud/) 

![Neon CRM Software Tool]() 

![Pega CRM Software Tool]() 

[Neon CRM VS Pega CRM](https://www.selecthub.com/non-profit-crm-software/neoncrm-vs-pega-crm/) 

![Neon CRM Software Tool]() 

![Pipedrive Software Tool]() 

[Neon CRM VS Pipedrive](https://www.selecthub.com/crm-software/pipedrive-vs-neoncrm/) 

![Neon CRM Software Tool]() 

![Salesforce Sales Cloud Software Tool]() 

[Neon CRM VS Salesforce Sales Cloud](https://www.selecthub.com/non-profit-crm-software/neoncrm-vs-salesforce-sales-cloud/) 

![Neon CRM Software Tool]() 

![Sugar Sell Software Tool]() 

[Neon CRM VS Sugar Sell](https://www.selecthub.com/non-profit-crm-software/neoncrm-vs-sugar-sell/) 

![Neon CRM Software Tool]() 

![Zoho CRM Software Tool]() 

[Neon CRM VS Zoho CRM](https://www.selecthub.com/crm-software/zoho-crm-vs-neoncrm/) 

**About SelectHub (and our data)** 

We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies.

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

![SelectHub Products Reporting and Analytics]() 

![SelectHub Products Cost and Pricing Guide]() 

**Tier 1:**  
 Fully/moderately supported out-of-the-box allowing for quick and easy deployment.  
Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. 

**Tier 2:**  
 Supported with workarounds or add-ons that may require additional costs.  
Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. 

**Tier 3:**  
 Requires partner integrations or custom development that is often at an additional cost.  
Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 

[Close](#) 

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