What is SynGro Maturity Model?
At the heart of our voice of the customer (VoC) software lies our Maturity Model, which provides clients with an acknowledged best-in-class methodlogy to implement their customer experience program.Our methodology guides clients through four progressive stages enabling them to 'Engage' with their customers, 'Manage' their feedback, analyse in real-time and use their customer insight drive the right 'Improvements' in their business and ensure they 'Learn' from the experience and enable the business to capitalise on sales opportuntities.
Benefits and Insights
Why use SynGro Maturity Model?
Key differentiators & advantages of SynGro Maturity Model
- Collect customer feedback from any channel in any language
- Engage: enables you to effectively listen and understand your customers
- Manage: Driving the right actions to increase satisfaction
- Learn: Create best practice procedures to help future issue resolution
- Improve: Use feedback to create lasting change
- Business Improvement Projects (BIP): see the whole picture
- KPI management: incentivise employees to focus on customer loyalty