Benefits and Insights

Why use SynGro Maturity Model?

Key differentiators & advantages of SynGro Maturity Model

  • Collect customer feedback from any channel in any language
  • Engage: enables you to effectively listen and understand your customers
  • Manage: Driving the right actions to increase satisfaction
  • Learn: Create best practice procedures to help future issue resolution
  • Improve: Use feedback to create lasting change
  • Business Improvement Projects (BIP): see the whole picture
  • KPI management: incentivise employees to focus on customer loyalty
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