What is CorvisaCloud Interactive Voice Response (IVR)?
Streamline inbound phone interactions between callers, agents and data with CorvisaCloud IVR. As a fully hosted secure cloud-based system, CorvisaCloud’s IVR allows you to connect callers to real-time information such as phone-based bill payment, subscription ordering and renewal services, transaction histories and department contact menus and more - all without adding infrastructure overhead or costly monthly fees.With a sophisticated feature set and affordable pricing structure, CorvisaCloud IVR is ideally suited for companies of all sizes, from small businesses to enterprises looking to augment or replace on-premise Private Branch Exchange (PBX) phone systems. Start building your call workflow in minutes to improve your inbound communications today!
Benefits and Insights
Why use CorvisaCloud Interactive Voice Response (IVR)?
Key differentiators & advantages of CorvisaCloud Interactive Voice Response (IVR)
- Identifying and segmenting callers
- Directing calls to the proper agent or department to expedite customer service
- Logging call information for compliance and training
- Gaining the opportunity to extend business or support hours to 24/7 coverage
- Increasing agent productivity
- Prioritizing customers and inbound calls