Top EHR Software Vendors For 2020

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According to a report by Grand View Research, the CAGR of the Electronic Health Records (EHR) market from 2019-2025 will be 5.59%. It also predicts that revenue in 2025 will be over $33.41 billion. Another 2019 report by market research firm Business Intelligence states that the global EHR market is valued at $30 billion in 2019 and will reach $38.3 billion by 2025. Whatever the predictions are, you can’t deny that EHR software is necessary to ensure smooth healthcare operations. There are many EHR vendors on the market, but the top five to seven vendors control a large share of revenue metrics and subscribers. These vendors dominate the market because they provide features that serve numerous niches within the healthcare industry. Before we look at the top 5 EHR software vendors, let’s understand what an EHR is, its benefits and some common features they support.

Compare Top EHR Software Vendors

What is an EHR?

Simply put, an EHR is a patient’s paper chart converted to a digital medium and stored either in the cloud or on-premise servers. However, they have evolved beyond being digital versions of paper records. Today, they are designed to give a broader view of a patient’s health and history. They are real-time patient records that are available to authorized users and patients via a patient portal. EHR records details like medical history, patient encounters, treatment plans, medications immunization dates, radiology images, allergies and laboratory results.

They let healthcare practitioners create, share and store patient and population health data in a secure, digital format. Additionally, these systems provide evidence-based tools to aid a physician’s decision making processes while streamlining and automating operational workflows. Adopting an EHR has become a required feature by the American Recovery and Reinvestment Act passed in 2009. This has led to market growth not only in the US but also in other countries.

Key Benefits

The top EHR vendors will likely include the following benefits in their solutions for healthcare facilities:

  • AI-Driven: These platforms should have included AI that adapts and learns from practice data.
  • Secure: They are encrypted and HIPAA compliant, protecting the practice’s information, both for the patient and the practice.
  • Fast and Easy to Use: An EHR is easy to use and make physician’s work easier, faster and manageable with flexible, intuitive and efficient programs.
  • Certified: They have comprehensive functionality, interoperability and security features and have to be certified by CCHIT.
  • Interoperability: They can share patient data between different providers, practice management and an EHR. Most EHR vendors include this feature.

Common Features

The following features are commonly offered by top EHR software vendors.

  • Patient Portals: Patient portals are dashboards that let patients access their medical records and interact with their physicians. Some of them even let patients make and change appointments, request medication refills, order contact lenses and spectacles, pay bills and view laboratory results.
  • Decision Support for Physicians: Embeddable quality check features help doctors avoid prescription errors. When the EHR identifies a conflicting entry, it alerts the doctor that the medication or diagnosis might conflict with the patient’s allergies or best practices. It may also send reminders with best practices, preventative measures and suggestions about solving common care issues.
  • Interoperability: Healthcare providers can share health information to build patient histories and supply doctors with timely and accurate data. While most EHR vendors have this feature, to keep the customer within their ecosystem, many of them build their software to work smoothly with their software only.
  • Physician Order Entry: Physicians and other healthcare providers can enter treatment orders and medical instructions directly into the software. These orders are then routed to pharmacies, radiology or laboratories for fulfillment or execution. It prevents prescription errors and checks problems and medication lists, ensuring that patients are not being prescribed unnecessary treatments and harmful doses of substances.

Our SelectHub analyst team scoured the market for the top EHR vendors and came back with this list of high-performing competitors.

Compare Top EHR Software Vendors

Top EHR Software Vendors

Epic

Epic’s EHR is suitable for large medical practices and can be deployed as a self-hosted or cloud-based system. It lets physicians maintain a record of a patient’s chart over time. Physicians can use Epic to manage daily operations like appointment scheduling, payments and billing. It offers functionalities like revenue cycle management, interoperability, care management, analytics, artificial intelligence and mobile support for major platforms. It has a community of experts from various specialties.

Epic Patient Records

Physicians can quickly view patient information with complete patient records in Epic.

Key Benefits

  • Telehealth: Facilitates patient monitoring, ongoing patient care, peer-to-peer consultation and specialist referral services. Included tools support chronic diseases, ICU monitoring, telecardiology and video appointments.
  • Artificial Intelligence: Embeds machine learning algorithms at hospitals. Cloud-based dashboards support deployment of AI models.
  • Care Management: Manage health insurance operations, processes and submit claims automatically. Physicians can access provider recommendations and other necessary criteria. Provides a web portal, tools to coordinate care delivery and customer relationship management.
  • Clinical Support: Provides workflows, screens, predictive analytics, specialty applications and embedded decision-making tools. Recruit study members, conduct research and integrate findings in clinical care.
  • Epic Share: Include post-critical facilities, independent practices and hospitals while keeping scheduling and billing separate.

Primary Features

  • MyChart Patient Portal: Lets users access family and personal health data on mobile devices. Exchange messages with doctors, complete questionnaires, set appointments and attend e-visits. Lets patients request physician assistance, check schedules and access educational materials.
  • Revenue Cycle Management: Helps practices increase engagement with patients, consolidates outstanding balances with physicians, hospitals and more in a single document.
  • Interoperability: Irrespective of which EHR other health organizations use, physicians can share patient charts with them.
  • Analytics: Lets people ask questions and create dashboards. Combine clinical, quality, financial and process data from different sources into one data set. Lets users curate and distribute analytics content on the web.
  • Community Portal: Keeps caregivers and providers informed. Order imaging and labs, submit referrals, schedule visits and address care gaps.

Limitations

  • No handwriting recognition.
  • Doesn’t populate office software with operative reports.
  • Doesn’t let users print multiple labels for patients.
Price: $$$$$
Deployment:
Platform:

Company Size Suitability: S M L

Cerner PowerChart Ambulatory

Cerner PowerChart Ambulatory, an EHR that can be deployed both on-premise and the cloud, supports 40+ specialties and is fit for practices of all sizes. It supports specialties like pediatrics, mental health, women’s health, oncology, cardiovascular and multi-specialty. It integrates seamlessly with all types of healthcare providers using communication protocols and industry standards, including local and national information exchanges. It also offers patient portals, billing, clinical documentation, appointment scheduling and data analysis.

Cerner PowerChart Ambulatory Patient Information

Cerner gives users quick visibility into all relevant patient information.

Key Benefits

  • PowerChart Touch: Helps users in ambulatory and acute settings review and access a patient’s current order and data on tablets and smartphones.
  • Enterprise Master Person Index: Manages patient identities by providing maintenance and storage of patient data like relationships, employers, demographics, guarantors and insurance data.
  • Tap and Go Authentication: Physicians can log into the portal using one username and password, log into virtual desktops and gain no-click access to patient data.
  • Registration: Automates workflows, transfer processing, registration, admission and discharges, facilitates collecting payments or co-pay before care is delivered and validates benefits and eligibility to provide interactive lists for managing workloads.
  • Financial Clearance: Supports patient financial clearance, provides reporting functions and workflows for choosing financial pathways and checks a patient’s address for deliverability and validity. Screens patient’s ability to pay by estimating household sizes and income by checking Medicaid, financial assistance programs and charities.

Primary Features

  • Documentation: Follows a physician’s thinking process with voice recognition, free text, structured documentation and code words. Lets users trigger document quality reviews to identify clinical evidence for a diagnosis.
  • Patient Portal: Patient portal integrates with the EHR and lets patients message physicians to view allergies, immunizations and lab results, book and change appointments, request refills, send files and update information.
  • Patient Education: Provides patients with evidence-based, accredited data in addition to standards of care and best practices recommendations from medical associations on 3000+ topics.
  • Scheduling Management: Automates decentralized and centralized appointment scheduling by booking locations within a facility and department. Lets users schedule multiple appointments across different facilities, confirm medical necessity at different points, manage procedure interactions, adverse appointments and move appointments.
  • Patient Kiosk: Has a self-service tool that lets patients confirm appointment information and verify it. Lets patients view, correct and check insurance information and demographics to complete registration forms. Stores signed forms in the EHR.

Limitations

  • Does not support handwriting recognition.
Price: $$$$$
Deployment:
Platform:

Company Size Suitability: S M L

eClinicalWorks

eClinicalWorks is a cloud-based module fit for medical practices like ambulatory practices, health centers, urgent care and hospitals. It has tools for 50+ specialties and provides tools that include revenue cycle management, population health, patient engagement, kiosks, analytics, empanelment, telehealth, messenger, pre-visit planning and care planning. It is 2015 certified in ONC Health Certification.

eClinicalWorks Smart Forms

Smart forms let users quickly enter information and disseminate it throughout the practice.

Key Benefits

  • Virtual Assistant: Lets physicians display a patient’s flowsheet, progress notes and account balance using the virtual assistant, Eva. Eva can recall patient history and let physicians compare past and current progress notes, see educational videos, book appointments and more without disrupting workflows.
  • Track Activity: Lets patients track activities, monitor blood pressure, weight, calories, blood sugar, BMI, activity and sleep.
  • Pharmacy Integrations: Supports refills and new response messages with pharmacy systems that support https and IP/Port communication.
  • Device Integrations: Integrates with medical devices like Holters, blood pressure monitors, vitals, spirometers and ECGs. It also integrates with non-medical devices like thermal prescription printers, label printers and iris recognition systems.
  • Lock Box: Offers custom interfaces with bank lock boxes for clients. Lock box processes payments from a post office box that banks can access.

Primary Features

  • Data Access: Lets physicians access patient information from Mac or PC, smartphone, iPad or web browser anywhere anytime.
  • Interoperability: Lets providers access nationwide CommonWell and Carequality networks and exchange data with other hospitals and practices. Delivers matching data to the physician’s screen.
  • Laboratory Communication: Supports bi- and uni-directional communication with LIS systems and laboratory vendors that support HL7 messaging. Incoming results support unsolicited and solicited results and attach to patient records.
  • Departmental Reports: Imports patient reports in the documents section automatically using HL7 messaging. It also supports embedded PDF reports.
  • Telemedicine: TeleVisits integrates with the EHR, and virtual rooms let physicians consult medical experts from across the world. Sends texts or emails to remind patients about their appointments.

Limitations

  • Formatting changes only appear on individual computers, not in hospital networks.
Price: $$$$$
Deployment:
Platform:

Company Size Suitability: S M L

athenaClinicals

athenaClinicals is a cloud-based EHR fit for institutions of all sizes. It lets users organize patient visits, patient care and documentation. It allows interoperability, patient management, population health and medical billing. It supports specialties like cardiology, obstetrics, orthopedics, family practice, gynecology, podiatry and pediatrics. An included mobile app fully integrates with athenaClinicals.

athenaClinicals Appointments

Quickly view upcoming appointments and their general objectives with athenaClinicals.

Key Benefits

  • Medical Reference App: Epocrates, its medical reference app, gives physicians access to treatment guidance, drug information, diagnosis and evidence-based and peer-reviewed disease and diagnostic guidance. Selected content is embedded in the EHR. Available on Android and iOS. A mobile app lets users create patient cases, prescribe medications and view patient charts on-the-go.
  • Documentation: Supports speech recognition in real time that lets physicians use voice to dictate, correct, navigate, complete and review patient records. Lets users select patients, dictate their story, use voice commands to edit texts, navigate to fields and tabs and insert auto-texts.
  • Authorization Management: Rules decide if a referral or pre-certification is required when orders are created. Staff can review patient charts, see if authorization is required and submit them using HSR-278 EDI standards.
  • Marketplace: Has an app marketplace that extends the capabilities of the product and provides developer support.
  • Documentation Processing: Lets users process documents and attach them to digital patient records.

Primary Features

  • Medication List Management: Record historical and current medications while tracking active prescriptions by physician or any taken over-the-counter. Providers can maintain medication history lists and coordinate between providers.
  • Interoperability: Connects to Carequality and CommonWell to give access to Cerner and Epic sites and local and national health information exchanges.
  • ePrescribing: Includes electronic transmissions and the creation of prescriptions and medication history downloads. Lets users display benefit and formulary information.
  • Reporting: Provides custom and standard reporting capabilities that can be used to identify patients. Patients can be sorted by demographic elements, problem lists, vitals, insurance, medications and orders submitted.
  • Clinical Summaries:Provides clinical summaries via the patient portal or on paper. Produces an encounter summary that can be provided and printed. Send tasks list to the care team to follow up on patient education and care planning.

Limitations

  • Does not support handwriting recognition.
  • Medication administration is deeply integrated and cannot be modified.
  • Its telehealth module cannot be implemented as it is.
Price: $$$$$
Deployment:
Platform:

Company Size Suitability: S M L

AdvancedMD EHR

AdvancedMD EHR, offered by AdvancedMD, is designed for small, medium and large ambulatory medical practices. It has features to support specialties like neurology, cardiology, pediatrics, internal medicine and more. Its features include scheduling, customizable templates, telemedicine, patient messaging, patient grooming, task management, e-prescribing and more. It also provides alerts on preventive health routines, conditions and patient health. It provides customized charting and is accessible on mobile and desktop devices. It is ONC-ACB certified and CEHRT 2015 edition compliant. AdvancedMD also offers modules for patient experience, practice management and billing.

AdvancedMD EHR Patient Information

Accessible dashboards give users instant visibility into prescriptions and patient information.

Key Benefits

  • Health Watcher: Offers custom healthcare plans and auto-alerts to patients. An interoperable platform lets users monitor patient health. Built-in healthcare analytics are supported, and caregivers can share patient data with other hospitals.
  • Patient Kiosk Mobile App: Lets patients fill consent and intake forms on an iPad. Captures and passes information to staff to simplify the check-in process for patients. Patients can update their preferred pharmacies and photos as well.
  • Telemedicine: Supports conference meetings and the secure transmission of video conference screenshots or still images and saves them to patient files.
  • Physician Dashboard: Lets physicians schedule staff and appointments, view patient messages, test results, referral letters and to-do lists from one dashboard. Enables staff to respond to prescription renewal requests, appointments and questions and send clinical reports.
  • Messaging Patients: Its messaging systems give patients the choice between text and email communication. Users can segment patient lists and send messages to patients. Create text and email templates for campaigns or modify old templates for new campaigns.

Primary Features

  • Task Dashboard:The Practice dashboard helps prioritize and manage tasks with actionable lists, analytics, alerts and role-based access. Lets users access everyday tasks and prioritize them.
  • Patient Charts: Choose between vertical and horizontal layouts. Every time new patients are added or removed content is auto arranged. Get a personalized experience from all devices.
  • Advanced CQM Reports and Dashboard: Automatically documents captured data in mobile software and EHRs. Send reports to registries automatically. Supports an expandable CQM and adapts to regulatory changes.
  • ePrescribing: Lets users review and sign prescriptions electronically in the mobile app. Enables immunization reporting, customizable templates and population health management modules. Uses secure tokens and personal passphrases to complete two-factor authentication.
  • Customizable Templates: Has customizable templates that optimize workflows by letting users customize them according to charting preferences. Design sub-notes and note templates that align with the practice’s preferences.

Limitations

  • Does not offer inventory management, but can be integrated with FlexScanMD to address inventory management requirements.
Price: $$$$$
Deployment:
Platform:

Company Size Suitability: S M L

Final Thoughts

Hopefully, the above list can help reduce the numerous variables related to switching or buying from a EHR vendor. Many physicians think that they help with better patient care, but also accept that current software solutions could use some improvement. Whatever your motivation may be for switching to a new system, making an informed decision is of the utmost importance.

Have you switched EHR vendors recently? Tell us in the comments section about the features you considered while buying adn why you chose one EHR software vendor over the others.

Divya DugarTop EHR Software Vendors For 2020

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