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Benefits and Insights

Why use Marketo?

Key differentiators & advantages of Marketo

  • Automated Marketing: Powerful automation features from this software enable users to automate and streamline the marketing process. From user tracking to triggers, Marketo delivers a competitive automation experience. 
  • Lead Conversion: Automation software can track customers across the buyer’s journey and deliver creatives at optimal times, enhancing lead conversion rates across the board. 
  • Boost Engagement: Track social media mentions, deliver email drip marketing and more. Marketo lets customers engage with the brand across a variety of channels. 
  • Coordinate With Sales: The product can be used to coordinate the sales and marketing departments to close on leads faster and to delight customers. 

Industry Expertise

Marketo serves major players in all industries, not just in the IT space. Major customers include Charles Schwab, CenturyLink, Panasonic, Fujitsu, General Electric, McGraw Hill, Microsoft, Canon and more.

Key Features

  • A Central Marketing Database: Marketo acts as a central hub and interfaces with a variety of marketing functions and products by integrating with available data. 
  • An Engagement Marketing Engine: Built around engagement, the product’s engagement marketing engine leverages organic, social, paid and more to drive brand engagement and awareness. 
  • Built-in Analytic Engine: Pull analytics from a plethora of sources, track attribution, unify data and much more. The sophisticated analytic engine provided in Marketo can help users put resources where they matter most. 
  • Account-Based Marketing: This feature lets you target marketing efforts based specifically on accounts. It also allows users to bring sales into the marketing pipeline to coordinate efforts. 
  • Social Integrations: The product integrates easily with a variety of social channels, ensuring that messaging efforts and brand engagement are maximized. 
  • Email Marketing: Powerful, simple, and visual, Marketo offers a versatile email solution, enabling greater outreach and ROI. 
  • Mobile and Digital Ads: Marketo lets users push their messaging to mobile and scale digital advertising efforts appropriately. 

Limitations

Some of the product limitations include:

  • Marketo Marketing Automation solution does not support seamless integration with MS Dynamics
  • The cloud-based/SaaS solution has a complex and time-consuming set-up process
  • The solution does not support integration with the Tableau tool
  • Setting up multi-tiered campaigns and nurturing streams is a time-consuming process
  • The solution does not provide a strong landing page and form builder functionality/li>
  • Offers limited analytics and reporting functionality and takes a long time to produce custom reports
  • Does not allow users to run "Lead Actions" from the smart campaign's result tab or the Lead Details page

Suite Support

Marketo offers numerous tiers of support for its automation product. Support tiers start with online support, then move to business support, premier support and finally elite support. All subscribers have access to a level of support that enables high-quality online support, and at least tier 1 phone support.

mail_outlineEmail: Marketo offers email support to its subscribers. Any customer in need of support can access it by emailing [email protected]
phonePhone: Phone support is available to all Marketo subscribers, though those who are purely online support subscribers only have access to priority one phone calls. Premier and elite subscribers can obtain 24/5 access to support staff.
schoolTraining: Phone support is available to all Marketo subscribers, though those who are purely online support subscribers only have access to priority one phone calls. Premier and elite subscribers can obtain 24/5 access to support staff.
local_offerTickets: The Marketo support portal offers a web submission form for access to support ticketing. Users will need to log in to access the portal.

Cost of Ownership

License/Subscription Cost Subscription-based pricing model – per user, per month
  • Offers three standard pricing tiers – Spark, Standard and Select
  • Charges setup fee of $895
Maintenance Cost Included in the subscription cost
  • Provides technical assistance to users via Support Portal, Web Support and Phone Support
  • Provides different Support levels – Online Support, Business Support, Premier Support and Elite Support
  • Online Support is included in the subscription cost
  • Cost for Business Support, Premier Support and Elite Support is over and above the subscription cost
Installation/Implementation Cost
  • Cost is over and above the subscription cost
  • Provides implementation and onboarding services, plus packages for small and mid-sized companies
  • Customers can request a customized enterprise implementation program
Customization Cost
  • Cost may vary based on the integrated modules being added such as marketing automation, social marketing, lead nurturing, budget management, analytics, sales insight and website personalization
  • Each tier adds on new features, which increases the cost to a range of $900 to $1,400 per month
Data Migration Cost/Change Management/Upfront Switching Cost
  • Cost may vary depending on the current software, amount of data to be migrated, availability of migration tools, complexity of data and gaps between the existing system and the new system.
  • Infor provides deployment services through Infor Services, which includes cloud migration, data migration, testing automation, implementation and upgrades
Training Cost Cost is over and above the subscription cost and may vary depending on the Marketo Training and Certification programs opted for
Recurring/Renewal Costs Cost is equivalent to the subscription fee paid monthly, customization cost, implementation cost, premium support and professional services, and the training support opted for

Marketo Reviews

Average customer reviews & user sentiment summary:

4522 reviews

81%

of users would recommend this product

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