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Product Information

Benefits and Insights

Why use iContact?

Key differentiators & advantages of iContact

  • Automate Funnels: With automation software, users can streamline all levels of the marketing funnel, taking the work of a whole marketing team and automating it. 
  • Manage Subscribers: Users can easily access and manage their contacts list, facilitating healthy relationships with the right leads. 
  • Boost Sales: With segmentation tools and additional targeting features, users can nurture leads and pass them along to sales with included CRM integrations. 
  • Unlimited Users: New users can be on-boarded at no additional cost. There is no limit on the number of users that can be added. 

Industry Expertise

iContact serves all industries with its marketing software, not just the IT sector. The system is used in the nonprofit, tourism, ecommerce, finance and real estate industries. Major clients include the Council for Entrepreneurial Development, The Open Space Council, The Apartment Service and more.
  • Easy Email Builder: A no-code interface is included, making it easy for users to build effective emails without any programming experience. 
  • Set It and Forget It Email: The program is capable of running without user intervention, delivering emails on time and accurately. 
  • Scalable Templates: Templates are built to be delivered efficiently, effectively and to display correctly on mobile or desktop platforms. 
  • Build Time-Based Campaigns in Minutes: By utilizing the software’s multiple email templates and building platform, users can easily create and map out time-based campaigns in a short amount of time. 
  • A/B Testing: Users can test content performance and customer reception by splitting their email campaigns into groups. 
  • Email Lookbook: Users can select from 55 pre-built email designs that have been proven to generate high ROI. This feature is included for free to users.

Limitations

Some of the product limitations include:
  •  iContact Pro Select doesn’t provide complimentary unlimited storage for storing images 
  •  Doesn’t directly integrate with many cloud-based applications, such as CRMs, online forms and lead generation tools 
  •  The solution allows a limited number of integrations via Zapier 
  •  The solution offers limited capability in terms of building forms for reviews and doesn’t allow customization of forms 
  •  iContact Pro Select doesn’t support advanced tagging or segmentation functionality

iContact Suite Support

There are two tiers of support available from iContact, Regular and Pro. Pro users get all of the benefits of Regular users, as well as additional features such as email support.
mail_outlineEmail: IContact Pro users can utilize email support by contacting prosupport@icontact.com.
phonePhone: Phone support is available Monday through Friday from 8 a.m. to 8 p.m. EST for Regular users. Clients with this plan should call (877) 968-3996 for assistance. IContact Pro users can call Monday through Friday from 9 a.m. to 6 p.m. EST. Pro users can call (877) 781-4847.
schoolTraining: Training is not available from iContact.
local_offerTickets: To send a support ticket, users must log in to their iContact account.

Cost of Ownership for iContact

License/Subscription Cost
  • Subscription-based pricing model: per user, per month
  • Cost varies based on the subscription plan
  • iContact Pro provides both monthly and annual subscription plans
  • The annual plan offers 15% discount for a 12 month pre-paid subscription
Maintenance Cost
  • Included in the subscription fee
  • Provides live customer support services, iContact Help Portal and Knowledge Base, the cost of which is included in the subscription fee
  • Contact Pro provides Premier Customer Support and API support services to the users. The cost is over and above the subscription fee
Installation/Implementation Cost
  • Setup fee and implementation cost is included in the subscription fee
  • Provides onboarding advice to end-users. The cost is included in the subscription fee
Customization Cost
  • The cost varies depending on the functional requirements added on. The add-ons could be inbox troubleshooting, custom in-depth reporting, API support, Salesforce Sync and Lead Scoring
Data Migration Cost/Change Management/Upfront Switching Cost
  • Cost varies depending on which legacy system is used (an older, proprietary system or disparate systems), amount of business and historical data to be migrated to the new system, intensity of data migration to the new system, complexity and availability of data migration tools
Recurring/Renewal Costs
  • Cost is equivalent to the recurring subscription fee, customization cost, type of training and premier support services chosen

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