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Benefits and Insights

Why use Eloqua?

Key differentiators & advantages of Eloqua

  • Marketing and Sales Alignment: Track marketing and sales efforts across the engagement cycle, and utilize tools like rich customer profiles and behavior tracking. Users can then identify prospects with Eloqua’s Google Chrome extension and automatically transfer data into CRMs. 
  • Map Cross-Channel Engagement to Real Revenue: The product’s analytics integrations streamline the attribution model, making it simple for users to track campaign goals and identify top-performing channels. 
  • Personalize the Experience: Tools from Eloqua like WeChat integrations and custom web templates allow professionals to make the marketing experience personal. 
  • One Unified B2B Platform: The solution unifies all aspects of the marketing experience, including paid, organic, earned, mobile, social and web channels. 

Industry Expertise

Oracle’s Eloqua software is a top-ranked piece of marketing automation software that serves all industries. The product received the highest score possible in data management, lead nurturing, innovation and global deployment support from Forrester in 2018. Top clients of Oracle include WNS, NGA, Schibsted Media Group and Hunter Douglas.

Key Features

  • Aggregate Online and Offline Data: Eloqua provides access to a multitude of different data sources, giving users the ability to parse, process and enrich their own data silos. Data aggregation also feeds into the system’s customer targeting features. 
  • Graphical and Visual Interface: Built with the end-user in mind, Eloqua presents campaign information and customer journeys in an easy-to-understand visual interface. No IT or technical resources are needed to create robust campaigns. 
  • Interest-based Messaging: Marketing professionals can utilize customer data in order to deliver personalized messaging campaigns. Campaigns can be paused or even adjusted on-the-fly in order to give customers a more delightful experience. 
  • Intuitive Digital Whiteboard: An easy-to-use digital whiteboard helps marketers envision their campaign processes and goals. 
  • Access to The Ecosystem: With 500 partners and 700 integrations, marketers can easily integrate with other systems and products with little technical work and knowledge. 
  • Native CRM Integrations: CRMs can easily be set up to work with Eloqua, drastically enriching data pools and segmentation. 
  • Customizable Dashboards and Interactive reports: Dashboards can be endlessly customized to better suit business needs. With interactive reports, dashboards and UIs can become more insightful. 

Limitations

Some of the product limitations include:

  • The solution doesn’t support direct integration with Google Adwords
  • Program builder is difficult to use and doesn’t support integration with Compendium
  • Eloqua doesn’t allow users to create a picklist within a form report
  • The solution offers a complicated reporting functionality
  • The solution doesn’t allow users to store additional documents in their progressive profiling component

Suite Support

Support for Eloqua has three tiers: Standard, Marketing Cloud Member, and Priority. Every Oracle Marketing Cloud member has access to a variety of support options, including chat support, phone support, ticketing, training and priority services. Priority members get access to the priority service.

mail_outline Email: Email support is not available from Oracle.
phone Phone: Oracle offers phone support to all of its customers, though non-Marketing Cloud Members don’t have access to their 24/7 support service. All customer levels can call 1-800-223-1711 to receive support.
school Training: Eloqua training offers free B2B training, as well as a certificate in the Eloqua software itself. Taking the certificates themselves range in pricing. The 2019 training is free, while the 2017 certification exam costs $245 to take.
local_offer Tickets: Users will need to create a service request in order to start the ticketing process. A “Create Service Request” wizard is provided for users to start the process.

Cost of Ownership

License/Subscription Cost
  • Subscription-based pricing model: price charged per month, in addition to extra fees for premium training and support services
  • Offers three-tier pricing models: Basic, Standard and Enterprise
  • Cost varies based on the number of contacts, number of marketing users and number of sales users
  • A signed contract for an annual subscription is required
Maintenance Cost
  • Included in the subscription cost
  • Provides regular upgrades and software updates, plus 24/7 ongoing support services via online, documentation, whitepapers and webinars
Installation/Implementation Cost
  • Cloud-based/SaaS: Included in the subscription cost
  • Cost is over and above the subscription cost
  • Offers Oracle Marketing Cloud Onboarding services
  • Provides Oracle Marketing Cloud Implementation Services
  • Cost varies based on the scope of implementation, business requirements and pricing tier
Customization Cost
  • Cost varies depending on the type of functional requirements added on, based on business requirements such as Oracle Eloqua Insight Analyzer, Custom Security Administration, Oracle Cloud Priority
  • Service, Multi-Lead Scoring & Advanced Routing, Event Management Module, Advanced Data Cleansing and Digital Advertising
Data Migration Cost/Change Management/Upfront Switching Cost
  • Cost varies depending on the amount and type of data to be migrated from the legacy system, availability of migration tools, complexity of data and gaps between the existing system and the new system
Training Cost
  • Cost is over and above the subscription fee
  • Cost varies depending on the type of training program chosen
Recurring/Renewal Costs
  • Cost is equivalent to the recurring subscription fee, plus customization costs and training costs

Eloqua Reviews

Average customer reviews & user sentiment summary:

544 reviews

76%

of users would recommend this product

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