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Benefits and Insights

Why use Microsoft Learn?

Key differentiators & advantages of Microsoft Learn

  • Educated Workforce: Through self-paced and instructor-led training, an organization can train, upskill, and reskill workers to adapt to Windows, Microsoft and other technology platforms.
  • Lower Overhead: Teaching users new competencies instead of hiring more staff can be an affordable way to maintain effective workers. Microsoft provides online certified teachers so students who need more instruction can get help.
  • Fewer Skill Gaps: If there’s a shortage of employees competent in Azure or Windows Servers, this solution allows businesses to address gaps in knowledge among staff.
  • Better Engagement: Employees can feel more valued and invested in when they’re encouraged to learn new skills. Research reflects that training programs increase the happiness and productivity of workers.

Industry Expertise

Microsoft Learn marks a shift for the company. Its new program moves away from teaching about on site, licensed applications and toward its cloud-based ones such as Azure, Power Platform, Dynamics 365 and Microsoft 365. Over the last decade, the company has focused on the Middle Eastern and African workforce. Recently, it launched Azure data centers in Abu Dhabi, Dubai, Cape Town and Johannesburg to open up new regions.

They’ve also invested in programs to boost tech skills and investment such as the Microsoft Equity Equivalent Investment Programme, DigiGirlz Series, Microsoft 4Afrika and Student2Business. They also worked with the African Development Bank, the Rockefeller Foundation and Facebook to launch the Coding for Employment initiative to focus on enriching African youth.

Key Features

  • Modules: A single lesson or class that offers lessons that focus on particular competencies, functions or skill sets within a category.
  • Windows: The solution provides training for a range of Windows products. The Windows 10 OS classes cover security, configuration and management.
  • Learning Paths: Users can take a more comprehensive overview of a subject by pursuing different paths. The popular learning paths include Azure fundamentals, Microsoft 365 Fundamentals, Azure for the Data Engineer and more.
  • Self-Paced: It offers some courses self-guided for learners looking for something on their own timetable and ability.
  • Office 365: The platform offers classes on Microsoft Office 365 administration, setup and customization for the product.
  • Azure: The solution covers Azure topics including fundamentals, virtual machines, development, administration, platform as a service, automation, architecture and more.
  • Windows Server: This solution offers training in server management, product exploration and ultimately certification. The lessons cover server storage, networking, storage, virtualization and more.
  • Other Classes: The platform has a number of other classes on web development, data analysis, SQL Server and Visual Studio.
  • Office 365: The platform offers classes on Microsoft Office 365 administration, setup and customization for the product.
  • Azure: The solution covers Azure topics including fundamentals, virtual machines, development, administration, platform as a service, automation, architecture and more.
  • Windows Server: This solution offers training in server management, product exploration and ultimately certification. The lessons cover server storage, networking, storage, virtualization and more.
  • Other Classes: The platform has a number of other classes on web development, data analysis, SQL Server and Visual Studio.
  • Languages: It offers courses in four different languages for Dynamics, 17 languages for Azure, and 23 languages for Power BI, PowerApps and Flow.
  • Gamification: Users can gain badges, trophies and other achievements for display on their public profile.
  • Documentation: The solution provides courses on proper documentation for developers, consumers and administrators. This includes examples of code and tutorials.
  • Sandbox: It offers a free, cloud-subscription testing area for a fixed amount of time where users can understand managing and creating Azure resources without being hooked up to an active system.
  • Certifications: The platform offers in-application certifications with titles such as developer, administrator, data architecture, solutions engineer and more. They’re mapped to specific roles such as AI Engineer, Data Scientist, Security Engineer, DevOps Engineer, Solutions Architect and more.
  • Microsoft Certified Trainer: It offers paid, instructor-led classes available through its partner program. Users can learn in a classroom setting and can learn online with an instructor through the Microsoft Official Course On-Demand program. It offers classes in SharePoint, Cloud, Skype for Business, Virtualization, Cloud, Windows and more.
  • Microsoft Learn Catalog API: It has a REST-based API that lets users send web-based queries to the application. From there, it can return published information such as titles, products and links to training.
  • Microlearning: It offers short, targeted blocks of information to students looking to tackle specific problems.

Microsoft Learn Support

Microsoft Learn has a community support site, FAQ and Troubleshooting Known Issues section for users with questions. Otherwise, you can reach customer service by phone or filling out a form on the website.
mail_outlineEmail: There is no email listed on the support section of the website. There is an online form for questions.
phonePhone: It offers customer service at (855) 507-6283, Monday — Friday, from 4:30 a.m. — 5:00 p.m. PT. They also list regionally specific phone numbers on the site.
schoolTraining: It doesn’t provide additional training on the site.
local_offerTickets: It’s unclear if it uses support tickets.

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