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Benefits and Insights

Why use Litmos?

Key differentiators & advantages of Litmos

  • Better Engagement: Gamification motivates employees to perform well and engage with the content. Employees can track their successes via a group leaderboard and earn badges for completing certain assignments. Social tools like discussion groups bring learners together and invite collaboration.
  • More Customized Learning: Customize the learning paths that employees take by combining many courses into a larger group. This allows them to access content in the correct order and provides learning targeted to their specific role.
  • Greater Accessibility: For users with disabilities, there are various accessibility functions and it’s easy to switch from the default settings to one of the 28 languages provided.
  • Better Offline Training: Users can download the iOS or Android app, which lets them access courses at their convenience. Learners have the option to download content to their mobile devices so they can continue learning when offline.
  • Quicker Adoption: It offers optional, off-the-shelf courses so users can begin using the system without first building out content. The thousands of video courses cover key topics including compliance, health and safety, HR, conflict management, sales, IT, finance, and cyber security. SAP continually adds fresh material to the library, which is accessible for no extra charge.

Industry Expertise

SAP Litmos serves over 22 million users and has won over 50 industry awards. Its global client base is spread across at least 150 countries and covers a range of sectors. It’s won several industry awards including Best Microlearning LMS Software For Corporate Training, a 2019 Brandon Hall Group Gold Award in Best Advance in Leadership Development and a 2019 Top Online Learning Library Company.

It’s mentioned as an important player in many reports such as, “Retail LMS Software Market Impressive Gains including key players TalentLMS, SAP (Litmos), Docebo,” “Gas to Liquids GTL Market 2027: Deskera, Lessonly, SAP (Litmos), TalentLMS, LearnCore, Bridge, Adobe Captivate Prime, Pluralsight, Docebo, Saba, Oracle, Cornerstone OnDemand, Axonify, Grovo, Workda,” and “Big Boom in Certification Tracking Software Market that is Significantly Growing with Top Key Players Administrate, Saba Cloud, Bridge, SAP Litmos.”

Key Features

  • Course Builder: A user-friendly interface lets instructors create, preview and publish courses. The system includes out-of-the-box modules for surveys, checklist information pages and more. The platform supports Tin Can, SCORM and AICC formats for learning packages and files.
  • Assessments and Quizzes: The system allows users to create quizzes and exams that test employee progress through the various modules. This lets instructors benchmark their retention and reinforce the material for more effective learning. They can configure things such as the number of questions, the time limit, the passing percentage and more.
  • Onboarding: It lets users deliver uniform training across multiple branches and locations ensuring that employees get up to speed more quickly.
  • E-commerce Capabilities: The system can leverage the e-commerce function so organizations can offer classes to external users like partners, vendors and paying customers. The native shopping cart and payment tools integration allows a company to sell courses. Integration with systems for ERP, finance and customer service aid the e-commerce process.
  • Surveys: The software includes a survey tool and pre-built reports for gathering feedback to discover what users think about the course. The system prevents learners from filling out a survey multiple times to ensure accurate results. Survey formats include multiple-choice, text comments and a rating scale.
  • Instructor-Led Training (ILT): Enhance learning by incorporating instructor-led classes into courses. This module lets users schedule training sessions — whether online or in a classroom — assign users and view class registrations.
  • Integrations: The marketplace offers over 50 integrations with popular apps. Extend the software’s capabilities with Dropbox, Zendesk, Zoom, Shopify, PayPal, Salesforce, GoToTraining, MailChimp and other tools.
  • Content Library: The training content courses provide pre-made, video classes for SMEs. They come with other resources like infographics, fact sheets, handouts and workbooks. The subjects include compliance, customer service, cybersecurity, health and safety, leadership training, sales mastery and many more.
  • Training: Besides the solution’s content library and knowledge management capabilities, it has useful applications for several specific types of industries.
    • Customer Training: By providing the opportunity to train customers on how to use products, this solution allows for better adoption, upselling and increasing buyer loyalty. Tracking lets users see which training programs work best for customers so they can adjust training as needed. Popular training enables organizations to increase sales through the e-commerce function.
    • Sales Training: Accessible by mobile, the sales training can use video assessments to help hone pitches and integrates with a CRM. It also comes with several courses on relevant topics.
    • Operations Training: The dual use of certification programs and learning path, allows employers to ensure their operations managers are qualified and up to date with compliance issues.
    • Gig Worker Training: BFor jobs in the gig economy such as Uber, Lyft and Airbnb contractors, the software can be used to onboard people quickly and efficiently when they’re not even in the same country.
    • Contractor Training: The solution scales easily for a sudden upsurge in workers in an unpredictable market while reporting and analytics allow managers to keep a close eye on workers. Bits of microlearning can help a variety of workers answer questions quickly without disrupting the process.
    • Supplier Training: Keep in touch and up to date with suppliers through presentations, video, audio, PowerPoints, reference materials and SCORM standardized content. The scaling also helps accommodate a great change in learners.
  • Real-Time Notifications: The system supports alerts so users can monitor learner activity — such as when an employee finishes a course or hits a milestone. The Boost feature can schedule and send push notifications to learners on whatever device works best, even wearables.
  • Multiple Accounts: The solution can multiple customizable subdomains per subscription and branded as needed. One subdomain can be set as the primary so it can assign courses throughout the system.
  • Sandboxes (Add-On): Use sandboxes to test out changes without putting the main platform at risk. Instructors can experiment with elements like team structures, customizations, integration set-ups and course designs, among others
  • Automation (Add-On): This extra feature is a bundle of additional modules that support automation within the system. They include live video assessments, Litmos Assign for streamlined course assignments and Litmos Persist for greater email functionality.

Limitations

At the time of this review’s publication, these are the limitations of iSpring, based on user feedback:
  • Doesn’t give the option to delete users in bulk from the system or manually deactivate or reactivate users
  • The static PowerPoint feature doesn’t have animation support
  • Users can’t customize the login page and require a programmer to add customized headers
  • Lacks a grade book feature for learning assessments

SAP Litmos Suite Support

SAP Litmos states they’ll do their best to resolve critical issues in 24 hours or fewer and global support centers provide 24/7 service. An extensive knowledge base of over 350 articles and a user community are also options for finding answers to questions. There’s also a support form to fill out on the website.

mail_outlineEmail: Users can go to the support portal to submit a ticket. They can also reach support via email to [email protected] and partners can get questions answered at [email protected]
phonePhone: Phone support is available in the Pro and Pro + Courses plan.The U.S. number is +1 (925) 251-2220 (option 2). The U.K. number is +44 (0)800 808 5218. The German number is +49 (8115)-545301. The Australian number is +61 (1300) 133-151.
schoolTraining: A repository of videos and webinars provide access to free content. The topics are split into four categories: tutorials, features & updates, eLearning industry and expert series.
local_offerTickets: When submitting a case, required fields include the account URL and company name, examples of users affected, steps taken when the issue happened (users will need to include screenshots), examples of module and course names and attachments of any documents or files. Users can submit tickets from the account’s support portal.

Cost of Ownership for SAP Litmos

License/Subscription Cost
  • Subscription-based pricing model – per user, per month
  • The cost will vary depending on the subscription plan chosen from the pricing plans offered by Litmos LMS: Pro or Pro + Courses.
  • In case monthly active users exceed the monthly limit, Litmos will charge extra at the start of the next billing period
  • An “active user” or “unique login” is any trainer or trainee who signs up during the billing period. Once a user has become “active,” there is no limit to the number of times they can log in
  • Billed annually
Maintenance Cost
  • Included in the subscription cost
  • Litmos provides phone and email support to Enterprise customers 24/7
  • Provides resources such as infographics, guides, white papers, videos and webinars
Installation/Implementation Cost
  • None
Customization Cost
  • Cost will vary depending on the type of functional requirements added on based on business requirements, such as the automation bundle, multi-accounts, sandboxes and migration services
Data Migration Cost/Change Management/Upfront Switching Cost
  • Cost will vary depending on the amount and the type of data to be migrated from the legacy system, availability of migration tools, the complexity of data, and gaps between the existing system and the new system
Training Cost
  • Provides eLearning and online training to users
  • It offers 1-hour live product training to its users for free
  • It offers hosted on-demand training, enabling users to build, deliver and track training from anywhere
  • Trainers and users can access the training modules or learning content from their mobile devices
  • It helps users build training courses by uploading their existing training material such as PowerPoint presentations, PDF, Word, Excel and other related training documents
Recurring/Renewal Costs
  • Cost is equivalent to the subscription fee to be paid based on the number of active users and customization cost

Litmos Reviews

Average customer reviews & user sentiment summary:

629 reviews

85%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Streamlined, Intuitive UI: Around 80% of users found the program easy to navigate and implement at their organization because of its ease-of-use.
  • Good Functionality: The features work well and the system met all requirements according to 30% of viewers.
  • Effective Training: Users found it was a comprehensive way of facilitating. onboarding, training and learning and developments in about 20% of the reviews.
  • Learner Progress: Over 20% of reviewers found the solution was helpful in tracking learner progress whether at an individual level or across a demographic.
  • Helpful Customer Service Support: The customer service was polite, friendly and helped about 20% of reviewers with implementation or issues.

Cons

  • Missing Features: While many users were pleased, around 30% found that designed features were missing or functionality was lacking.
  • Lacking Reporting: Nearly 30% of users who reviewed SAP Litmos said that reporting was not extensive enough or lacked the necessary customization.
  • Poor Customer Service: Some found that the support was lacking. Around 20% had issues getting more complex issues fixed in a timely manner or had difficulty getting answers.

Researcher's Summary:

SAP Litmos is a learning solution that’s easy to learn and offers basic training, course management, course creation and content creation tools. It seems to be a good solution for small or medium-sized businesses, but not robust enough for larger enterprise applications or complex needs. Users were split on the customer service reporting either great experiences or frustrating ones. It tracks learner progress and skill gaps well. Many found it to be an effective platform for onboarding, learning and development, upskilling or employee training. This solution is best for small to medium organizations that want to implement a learning, development or training system that’s easy to navigate. Very small or very large organizations may want to look elsewhere.

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