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Benefits and Insights

Why use Docebo?

Key differentiators & advantages of Docebo

  • Choose Learning Methods: Users can pick from instructor-led training (ILT), classroom training, virtual training and online training, or use a variety of formats for a blended learning environment. They can track in-person training in different locations. The solution also offers tools for assigning courses, monitoring performance and managing classroom schedules.
  • Publish Content in Multiple Formats: It supports all major e-learning formats: SCORM 1.2 and 2004, AICC with PENS support, and Tin Can (xAPI). This enables users to upload any files and embed video content from Wistia, YouTube and Vimeo.
  • Customize the Platform: Users take advantage of customization options—such as branding, logos and custom domains—to provide a uniquely designed platform. This lets them create a consistent experience for internal use or white label the software for customers and partners.
  • Measure Training Impact: This software helps users gain insight into learning trends within the organization by using reports and dashboards for enhanced analysis. The system comes with pre-built reports or organizations can build their own by configuring user-data and course fields. It also provides configurable dashboards that allow users to view KPIs. In addition, there are dashboards specifically for learners to track their progress. Reports are customizable for each audience based on the needs and goals of each.
  • Provide Flexible Learning: The platform has an app for iOS and Android devices, optimized for different screen sizes to provide a smoother user experience. Learners can continue learning offline and any progress made will sync with the system once they go back online. It can also help consolidate several LMSs into one.
  • Get a User-Friendly Interface: It provides an intuitive interface on both the front-end and back-end. Users can choose which apps they need. It’s also possible to add more as needs change, which eliminates having too many apps to start. It allows users to customize the UI and include the capabilities required for user profiles.
  • Add Extra Capabilities: Users can get more out of the software by adding something like an audit trail, a blog, coaching, enrollment rules, labels, a MOOC builder and custom domains. Specific third-party applications that integrate with the solution include Salesforce, WordPress, Slack, Zendesk, Google Drive, Lectora, and Drupal.
  • Support Global Learning: It includes 40 out-of-the-box languages along with localized date formats. This helps cut down on implementation time and boosts user adoption. It eliminates the need for multiple systems to deliver internal and external (employees, customers, and partners) enterprise learning programs.
  • Future-Proof Organization: With the skills to complete a job constantly changing, the solution can equip workers for tomorrow’s challenges.

Industry Expertise

Docebo serves over 1700 companies. It grew in revenue by 53% in 2019 adding $17.3 million in annual recurring revenue and reaching $47.2 million by the end of the year. The platform is a key player in the report, Global Scenario: Vehicle Security Market 2020 By Key Vendors. Some high-profile clients include the IGA Coca-Cola Institute and Newcross Healthcare in the U.K.

Key Features

  • Learning Management: The system supports automated actions, such as enrolling or assigning users based on preset criteria and deactivating users at a set time. It’s also equipped with over 70 notification templates that are delivered within the platform or to an inbox for real-time updates and alerts. DKIM authentication ensures all notifications reach the intended inbox. A repository facilitates searching for and modifying learning objects such as SCORM, Tin Can, AICC, slides, PDFs, videos, HTML, LTI, Google Drive and screen or webcam recordings. It applies these changes across all instances of the object. This can eliminate duplication errors and streamline the experience.
  • Gamification: Badges, awards and points are among the elements included. Leaderboards and contests help increase the retention of the material. Learners can use points to buy rewards in a marketplace. Users can create separate leaderboards and awards for each learning branch on the platform.
  • Social Learning: The Discover, Coach & Share function gives users access to information by asking questions and finding answers with their peers and internal SMEs. It facilitates social learning throughout the workflow. The learners and subject-matter experts at a company supply the user-generated information. A content curation engine lets learners identify skills to improve and content to support growth. Supported by AI, Discover, Coach & Share suggests related content for a more effective, targeted experience. Users can create playlists for the content they want to revisit. The tool connects with Screencast-O-Matic to support the generation of video content.
  • Content Marketplace: Admins and learners can access and buy thousands of e-learning courses from Docebo Content and its partners which include LinkedIn Learning, Skilla, and OpenSesame. Users can assign learners to specific programs or allow them to choose which content to study (OpenSesame doesn’t support learner selection). Content catalogs are available in two plans.
  • E-Commerce: A plug-in for course catalogs provides a user-friendly browsing experience for selling online content. The system supports wire transfer payments, which simplifies the selling process by removing the need to manage currency, compliance or other payment gateways. However, it also connects with payment gateways like Stripe and PayPal for international use. Users can bundle plans using different factors and set up an online store by using an in-platform storefront or integrating with Shopify or a CMS.
  • Pages: The platform has a drag-and-drop interface for designing the user experience. A variety of page templates and widgets act as the building blocks for the learning platform, and the interface allows users to preview the layout before saving. Users can also configure menu and page visibility using different criteria to provide customized learning paths.
  • Mobile App: Learners can take training courses while offline. Progress is tracked and synced later. The app also has social learning capabilities so users can share content from the field and get expert/peer feedback. Companies can brand the app and publish it as their own in the Apple Store, Google Play store, or their own Apple Enterprise store.
  • Compliance: It creates reports to make sure data is trustworthy, accurate, compliant and secure. This is useful for audit trails and other reports.
  • Certification and Retraining: It can set dates when certifications expire. Learners can also manage renewals and know when it’s time to complete the next session.
  • Empowers Power Users: It can delegate rights to managers while retaining control from the central solution.
  • White-Labeling and Customization: The platform facilitates branding through the use of custom domains, logos, login pages, layout and navigation for each audience.
  • Observation Checklists: It monitors employee learning progress or compliance requirements with a checklist.
  • My Team: Managers can see an at-a-glance view of team activities. This includes deadlines, assignments that are due and learning content that may be beneficial for their team members.
  • Integrations: The solution can integrate with APIs and other systems such as CRMs, HRISs, SSOs, content authoring, web conferencing and more. Some specific programs include Drupal, Elucidat, Google Analytics, Google Drive, Joomla! 2.5, Joomla! 3.X, Optimizely, Salesforce, Shopify, Slack, Vivocha, Wordpress and others.

Limitations

  • Configuration of the LMS is a complex and time-consuming process
  • It doesn’t provide an option to bulk delete all attendees
  • It lacks robust API functionality, although it includes some level of API capability
  • The app doesn’t offer a built-in authoring tool

Suite Support

Customers who opt for the enterprise plan gain access to a Customer Success Manager. Support responds immediately to any severe incidents 24/7 via email and their website. They typically address standard incidents within two-and-a-half days, Monday through Friday.

mail_outlineEmail: No support email is listed. However, the Communication Center within it has a messaging option for contacting the customer success team (for enterprise plans only).
phonePhone: The support number for the U.S. and Canada is +1 (800) 681-4601.
schoolTraining: It provides an extensive knowledge base with 15 categories covering everything from APIs to course management. There, users can easily find relevant content related to the following roles: LMS admins, learners, instructors and experts. This takes users directly to the full list of articles in that role’s user guide.
local_offerTickets: The Learning & Support page has a link for submitting a ticket. Users can also contact the help desk from the Communication Center within it. Select the area, item and priority, and then fill out the description field. It recommends attaching a full screenshot and including info such as the number of users affected, course name and ID, and the URL. It’s possible to track the status of each ticket after signing in to the solutions Zendesk page.

Cost of Ownership

License/Subscription Cost
  • Subscription-based pricing model – based on the number of active users, per month
  • Docebo LMS offers two types of flexible plans – Growth and Enterprise (500+ monthly active users). Please see LMS pricing guide for details
  • Cost will vary based on the type of plan opted for
  • Billed annually and monthly (both options are available)
  • For each additional user, Docebo LMS will charge a fee of $5.90/user/month
  • All plans require at least an annual commitment.
Maintenance Cost
  • Included in the subscription cost
Installation/Implementation Cost
  • Cost is over and above the subscription cost
  • There are two implementation plans—Growth and Enterprise, aka Gold and Platinum
  • The Growth Plan offers:
    • A Solution Deployment Manager for the first 60 days assigned to the account
    • Access to support team
    • Docebo Academy and on-demand learning
    • Support to manage, develop, and implement the system
    • Support with the technical setup
  • The Enterprise Gold Plan offers:
    • An implementation specialist for 90 days
    • Admin training
    • Assistance with the technical setup
    • Access to a customer success manager
    • Help integrating systems with Docebo
    • Support to manage, develop, and implement the system
    • Access to Docebo’s support team
  • The Enterprise Platinum Plan offers all Gold Plan benefits, plus:
    • Support for implementation for 30 days after the project
      • Can be used any times for first the six months after contract signing
      • Complete support for 120 days
    • Six hours of admin training
    • Executive call to start and monthly executive updates
    • Support for implementation for the first three configurations (or Extended Enterprise)
    • API guidance and use case analysis
Customization Cost
  • Cost will vary depending on the functional requirements added on such as Salesforce integration, phone support for admins, extended enterprise and social learning, based on business requirements
Data Migration Cost/Change Management/Upfront Switching Cost
  • Cost will vary depending on the current software, amount of data to be migrated, availability of migration tools, the complexity of data and gaps between the existing system and the new system
Training Cost
  • Admin training and on-demand webinars are provided by Docebo’s Learning and Support
  • There’s also a free Knowledge Base for administrators navigating the solution
Recurring/Renewal Costs
  • Cost is equivalent to the subscription fee paid annually or monthly for continuous access to the product which is deactivated if not renewed on time

Docebo Reviews

Average customer reviews & user sentiment summary:

255 reviews

85%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Simple and Effective UI: Over 90% of reviewers felt the user interface and experience were intuitive, interactive and easy to learn.
  • Comprehensive Customer Service: Users loved the customer service and post-implementation assistance in more than 80% of reviews that mentioned the support.
  • Affordable: Over 80% of reviews that mentioned cost, felt the price was fair and worth it.
  • Excellent for Staff Training: Reviewers approved of the training capabilities of the software in 80% of posts that mentioned it.
  • Good Support for Multimedia: Over 80% of users who discussed the multimedia options felt it supported a good range of formats and interactive content.
  • Excellent User Management and Admin: Just under 70% of reviews were happy with the administration of the platform.

Cons

  • Upgrade Issues: Over 80% of reviewers who discussed the process said they ran into issues during upgrades.
  • Poor Assessment Functionality: Reviewers who discussed the testing and assessment features of the platform were dissatisfied 80% of the time.
  • Ineffective Communication Tools: More than70% of reviewers that mentioned communication weren’t happy with the system of notifications, messages and other communication features.

Researcher's Summary:

Docebo is an online learning and training platform that’s especially suited to employee training. It was well-reviewed because of its onboarding, training and content and knowledge management capabilities. Many used it to coach employees, managers, partners or their customer service staff. Reviewers appreciate its user administration, ability to support various file types and found the customer service to be friendly and experienced. Combined with its affordability, it was popular for improving corporate learning processes.

The biggest issue most reviewers had with the platform was after updates. Users didn’t feel they had enough support to learn the platform efficiently and were frustrated with the uptick of bugs and glitches immediately after the fact. Reviews disliked some of the assessment features with the biggest complaint being the lack of options for editing the question pool. Administrators felt they didn’t get enough notification emails.

Ultimately, this is a good platform for organizations looking to train and upskill their employees. It’s used by some major brands and can be customized for small businesses or larger enterprises. However, it’s essential to peruse the functionality before buying.

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