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Benefits and Insights

Why use Docebo?

Key differentiators & advantages of Docebo

  • Choose Learning Methods: Pick from instructor-led training (ILT), classroom training, virtual training and online training, or use a variety of formats for a blended learning environment. You can track in-person training in different locations. The solution also offers tools for assigning courses, monitoring performance and managing classroom schedules. 
  • Publish Content in Multiple Formats: Docebo supports all major eLearning formats: SCORM 1.2 and 2004, AICC with PENS support, and Tin Can (xAPI). This enables you to upload any files and embed video content from Wistia, YouTube and Vimeo. 
  • Customize the Platform: Take advantage of customization options — like branding, logos and custom domains — to provide a uniquely designed platform. This lets you create a consistent experience for internal use or white label the software for customers and partners. 
  • Measure Training Impact: Gain insights into learning trends within your organization by using reports and dashboards for enhanced analysis. The system comes with pre-built reports or you can build your own by configuring user-data and course fields. Docebo also provides configurable dashboards that allow you to view KPIs. In addition, there are dashboards specifically for learners to track their progress. 
  • Provide Flexible Learning: The platform has an app for iOS and Android devices, which is optimized for different screen sizes to provide a smoother user experience. Learners can continue learning offline and any progress made will sync with the system once they go back online. 
  • Get a User-Friendly Interface: Docebo provides an intuitive interface on both the frontend and backend. You can choose which apps and features you need. It’s also possible to add more as your needs change, which eliminates having too many features to start. Customize the UI and include the capabilities required for whatever user profiles are set up. 
  • Add Extra Capabilities: Get more out of the software by adding features such as an audit trail, a blog, coaching, enrollment rules, labels, a MOOC builder and custom domains. Specific third-party applications that integrate with Docebo include WordPress, Slack, Zendesk, Google Drive, Lectora, Slack and Drupal. 
  • Support Global Learning: Docebo includes 40 out-of-the-box languages along with localized date formats. This helps cut down on implementation time and boosts user adoption. 

Key Features

  • Learning Management: The system supports automated actions, such as enrolling or assigning users based on preset criteria and deactivating users at a set time. It’s also equipped with over 70 notification templates that can be delivered within the platform or to an inbox for real-time updates and alerts. DKIM authentication ensures all notifications sent from Docebo reach the intended inbox. Additionally, a repository facilitates searching for and modifying learning objects, with changes applied across all an object’s instances. 
  • Gamification: Badges, awards and points are among the elements included. Leaderboards and contests help increase retention of the material. Learners can use points to buy rewards in a marketplace. And you can create separate leaderboards and awards for each learning branch in the platform. 
  • Coach & Share: Give users access to information by asking questions and finding answers. The user-generated information is supplied by other learners and subject-matter experts at your company. Supported by AI, Coach & Share suggests related content for a more effective, targeted experience. Users can create playlists for content they want to revisit. The tool connects with Screencast-O-Matic to support the generation of video content. 
  • Content Marketplace: Admins and learners can access and buy thousands of eLearning courses from Docebo’s partners — LinkedIn Learning, Skilla, OpenSesame and Lynda. You can assign learners to specific programs or allow them to choose which content to study (OpenSesame doesn’t support learner selection). The only cost is what you pay for the selected courses. 
  • E-Commerce: This feature enables your company to sell courses online. A plug-in for course catalogs provides a user-friendly browsing experience. The system supports wire transfer payments, which simplifies the selling process by removing the need to manage currency, compliance or other payment gateways. However, it also connects with payment gateways like Stripe and PayPal for international use. You can bundle plans using different factors and set up an online store by using a Docebo storefront or integrating with Shopify or a CMS. 
  • Pages: The platform features a drag-and-drop interface for designing the user experience. A variety of page templates and widgets act as the building blocks for the learning platform, and the interface allows you to preview the layout before saving. You can also configure menu and page visibility using different criteria to provide customized learning paths. 

Limitations

  • Configuration of the LMS is a complex and time-consuming process
  • Doesn’t provide an option to bulk delete all attendees
  • Lacks robust API functionality, although it does include some level of API capability
  • Doesn’t offer a built-in authoring tool

Docebo Suite Support

Customers who opt for the enterprise plan gain access to a Customer Success Manager. Docebo responds immediately to any severe incidents 24/7 via email and their website. Standard incidents are typically addressed within two and a half days, Monday through Friday.

Email: No support email is listed. However, the Communication Center within Docebo has a messaging feature for contacting the customer success team (for enterprise plans only).
Training: Docebo provides an extensive knowledge base with 15 categories covering everything from APIs to course management. You can easily find relevant content related to the following roles: LMS admins, learners, instructors and experts. This takes you directly to the full list of articles in that role’s user guide.
Tickets: The Docebo Learning & Support page has a link for submitting a ticket. You can also contact the help desk from the Communication Center within Docebo. Select the area, feature and priority, and then fill out the description field. Docebo recommends attaching a full screenshot and including info such as number of users affected, course name and ID, and your URL. It’s possible to track the status of each ticket after signing in to Docebo’s Zendesk page.

Cost of Ownership for Docebo

License/Subscription Cost
  • Subscription-based pricing model – based on the number of active users, per month
  • Docebo LMS offers three types of flexible plans – Starter, Advanced, Enterprise (Please see LMS pricing guide for details)
  • Cost will vary based on the type of plan opted for
  • Billed annually and monthly (both options are available)
  • If billed annually, a business can save two months’ worth of subscription fee
  • For each additional user, Docebo LMS will charge a fee of $5.90/user/month
  • All plans require at least an annual commitment. However, the Starter and the Advanced plan offers monthly payment options as well to the users
Maintenance Cost
  • Included in the subscription cost
Installation/Implementation Cost
  • Cost is over and above the subscription cost
  • Docebo offers two implementation plans: Gold and Platinum
  • The Gold Plan offers the following features:
    • An implementation specialist assigned for the first 90 days
    • A customer success manager
    • Training for administrators from Docebo’s learning and support team
    • Technical assistance with setting up Docebo
    • Advice and assistance on integrating existing systems or applications with Docebo by using off-the-shelf integration apps
    • Help with development, management and execution of rollout to first-time learners
    • Access to Docebo's learning and support team through the ticketing system
  • The Platinum Plan offers all Gold Plan features, plus the following features:
    • Implementation support for an extra 30 days from the project phase, which can be used any time during the first 6 months after signing the contract (complete support for 120 days)
    • An executive kick-off call
    • Executive updates every month
    • An additional 6 hours of administrative training sessions
    • Implementation support for the first 3 configurations (for Extended Enterprise)
    • API use case analysis, plus guidance on using APIs
  • Docebo undertakes a 90-day session-based implementation process to meet the business requirements
  • The vendor offers a dedicated Docebo Administrator, a technical resource for helping the businesses complete the Docebo Implementation and Platform configuration on time
Customization Cost
  • Cost will vary depending on the functional requirements added on such as Salesforce integration, phone support for admins, extended enterprise and social learning, based on business requirements
Data Migration Cost/Change Management/Upfront Switching Cost
  • Cost will vary depending on the current software, amount of data to be migrated, availability of migration tools, the complexity of data and gaps between the existing system and the new system
Training Cost
  • Docebo Learning and Support team provides Administrative Training to the users and webinars on-demand, all free of charge
Recurring/Renewal Costs
  • Cost is equivalent to the subscription fee paid annually or monthly for continuous access to the product. which will be deactivated if not renewed on time

Docebo Reviews

The following reviews for Docebo are taken from the SelectHub ReviewFeed which collects and aggregates reviews from across a variety of online review platforms.

Software / IT
2 - 9
n/a
Capterra
LMS Software
I love that there are so many features that you can customize.
It has a bit of a learning curve and is not super friendly for the one managing the LMS.
I have had nothing but great experiences with the folks from Docebo and uploading and using Docebo.
Software / IT
20 - 49
n/a
GetApp
Feature-packed LMS
Docebo is a user-friendly and effective learning management system for delivering e-learning activities.
The software covers all the essential LMS features, so no complaints.
Education
20 - 49
n/a
Capterra
Customer support is essentially non-existent below Enterprise level
Docebo is forward-thinking and definitely has some good ideas in theory. It initially attracted our company based on its clean user interface and entry-level price point.
Their webinar integration functions caused massive headaches for our staff and users. Integrations would fail without warning, and Docebo support was never willing or able to help us find a permanent solution. Webinar failures caused a great deal of frustration among our users and discouraged repeated use. Additionally, there are quite a few bugs in their user management and notification management admin features. Our staff spent a massive amount of time opening tech support tickets for these issues and trying to get them "elevated" in order that they may actually be addressed. While most issues were relatively small, added together they played a large role in killing our team's momentum. Finally, the general intuitiveness of the admin menu and setup is below par. Numerous important functions are buried in sub-menus or require strange, unexplained box-checking. It doesn't help that their Knowledge Base only provides superficial introductions to these processes.
Our biggest mistake was not doing a better job of gauging the level of customer support we would receive as a "basic" user. At our level, Docebo offers no implementation support and very little admin training before you go live. It is essentially an unsupported product. Our sole recourse for help became tech support tickets, and for much of the time we were customers, the Docebo team was facing a massive backlog of these tickets. It wasn't uncommon to wait two weeks for a response to a simple technical issue. What really caused massive frustration internally was Docebo's insistence that we either upgrade to the Enterprise service level or continue to experience similar failures. Time and time we tried to work with them to find ways to stabilize our situation, and we were willing to pay more for additional services. Docebo would not even begin to negotiate with us. I personally felt they took zero accountability for our team's success with their platform, and as paying customer of any level, that is unacceptable and insulting. Unless you have a crack team of LMS admin experts and instructional designers who can pick up Docebo's slack, I recommend you stay far, far away from this company.
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