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Benefits and Insights

Why use Cornerstone LMS?

Key differentiators & advantages of Cornerstone LMS

  • Time Saver: Users can configure the system to assign specific courses to different workers and groups. There’s also an option to assign a course’s most recent version for streamlined versioning control. It helps by quickly delivering assignments, completion records and version control.
  • Better Trained Employees: Allow companies to provide training to customers, partners, resellers and other external parties. Customization can create branded portals and e-commerce tools to facilitate payments. For those looking to personalize the experience, it can offer cohort programs for various groups. Finally, there’s an option to provide certification to ensure compliance and use analytics to monitor engagement.
  • Greater Collaboration: Promote social learning and better communication across teams. The system’s communities present a place for learners to talk about projects, share knowledge and more.
  • More Engaged Workforce: In general, the better trained the staff feels, the less turnover and general malaise is a problem within the company. For those looking to get some recognition for their competitive natures, the application also has built-in gamification options that reward learners with badges and points for their training performance.

Industry Expertise

Cornerstone Learning is one of several applications in the same suite. Overall, the company serves more than 42 million people in 192 countries. The education platform was recently recognized for its achievement in the 2020 EdTech Breakthrough Awards, where it claimed the title Adaptive Learning Solution of the Year.

The report, “Learning Management System Demand, Indepth Analysis And Estimated Forecast Till 2026,” from Fortune Business Insights named it as a key player in the field. It was also discussed in, “Global Online Learning Platforms Market, by Type (Academic, Corporate, Government), by Deployment Mode (On-Premise v/s Cloud), by Vendor, by Learning Mode, by Learning Type, by Technology, by End User, by Region, Competition, Forecast & Opportunities, 2025.”

Key Features

  • Products: The company offers several solutions. Learning is the training, education and informational tool. However, there are several other applications provided through the same company with complementary goals. All integrate with Learning and each other as part of the larger suite.
    • Careers: This coaching software helps managers praise over performers and give extra help to underperformers. Staff can use them to figure out their interests and build a path to growth within a company.
    • Content Anytime: For organizations looking to supplement their information with pre-made content, it has classes aimed at skill building in subjects such as communication, leadership and coaching, customer services, emotional intelligence, listening, personal growth, stress management and more.
    • Development: This helps with continuous growth by suggesting content so employees can build valuable skills. Whereas coaching is more geared toward building career goals, this focuses on the information from preferred sources whether that be books, podcasts, videos or something else.
    • HR: It provides HR data management to aid in decisions about the workforce, management and other organization-wide initiatives. The platform manages the human capital component of a business.
    • Performance: As a performance and workforce management platform, this aids in the high-level work of seeing the broader trends in skill gaps, performance and the overall talent pipeline. It has tools for giving staff reviews and ensuring performance processes are compliant.
    • Recruiting: Aimed at solving talent acquisition issues, this program helps with the discovery, acquisition and onboarding of talent. Some of its capabilities include attracting qualified candidates, AI insights for recruiting and showcasing a company’s unique brand and culture.
    • Other Solutions: It also has applications for SMB talent management, compliance, e-commerce, sales and other integrations.
  • Training Creation and Management: Support the creation of personalized content in a variety of formats, such as videos and quizzes. Cornerstone offers content via subscriptions that get compiled through a combination of expert input, industry data and machine learning suggestions. After an organization chooses which packages to deploy, based on the theme and functional role, it uploads the courses to a company’s platform. Classes are available in English, French, German, Italian and Spanish. It can build and administer certification programs.
  • UI and Dashboards: Its UI lets executives analyze employee metrics like skill trends, compliance, engagement, risk and other factors.
  • Instructor-Led Training (ILT): ILT sessions are available in both virtual and physical classroom settings. This includes interest tracking, reservation capabilities, session rosters and waitlists. The solution has a wide range of delivery options including audio, digital files and documents, instructor-led classes, video?and VR.
  • Mobile App: Employees can learn in a variety of locations with the app for iOS and Android.
  • Reporting and Analytics: Increase visibility into learning management KPIs, such as registrations, courses past due, number of ILT sessions and more. Users can also gain insight into which classes are being taken and which learners are taking them. Self-serve tools allow administrators to choose the data they see. Administrators also have access to custom reporting, allowing them to track specific analytics to make informed decisions.
  • Integrations: Dozens of the software’s partners offer tools that an organization can plug into their system. This enables administrators to expand functionality by adding extra courses, data analysis, single sign-on (SSO) and talent management options. Its plug-and-play and pre-built options for integration include Cisco WebEx, Deloitte, Elucidat, IBM, LinkedIn, PayPal, Samesurf, Skillsoft, Skype, TED Talks and others.
  • Testing and Assessments: Interactive assignments and tests help instructors determine how much employees have learned and where they may need more help.
  • Security: Its talent management functionality is encrypted with 256-bit TLS. All applications require unique usernames and passwords and support SSO functionality where clients must be authenticated. Administrative controls can restrict which users have permission to view what. As for the infrastructure, it has four secure data centers with motion detectors, alarms and other surveillance. The servers themselves are in secure areas with biometric scanners.

Limitations

  • Doesn’t support training workflow functionality
  • Lacks a note sharing option
  • Assigning mandatory training is a cumbersome process
  • The pre-made online training modules are too long

Suite Support

Cornerstone users can get support through their support center. Previously, they could go to the “success center,” but that was retired in February of 2019. Now, there’s a support center where they can connect with peers, get answers from experts and receive updates. This is accessible after the subscription is purchased.

mail_outlineEmail: There doesn’t appear to be a general-purpose support email. However, there is an email for initial inquiries at [email protected] and an online form.
phonePhone: There’s no specific customer service phone number, but there’s a number for sales at +1 (888) 365-2763 (CSOD).
schoolTraining: There’s some online training available on the support website.
local_offerTickets: Designated administrators can create, manage and track support tickets through the platform.

Cost of Ownership

License/Subscription Cost
  • Subscription-based pricing model - per user, per month
Maintenance Cost
  • Cost is included in the subscription cost
  • Provides immediate support services for a quick resolution to the problems faced while using the system
  • Provides access to the Knowledge Base and support center for getting quick answers to the problems faced by the users
  • Cornerstone’s Global Product Support (GPS) team offers ongoing support, both globally and locally to the users via its SLA support packages: Professional, Professional Plus, Premier and Premier Plus
  • The cost of these SLA Support packages is over and above the subscription cost
Installation/Implementation Cost
  • Cost is over and above the subscription cost and will vary based on the number of users
Customization Cost
  • Cost will vary based on the business requirements and size of the organization
  • Contact the company for pricing
Data Migration Cost/Change Management/Upfront Switching Cost
  • Cost will vary depending on the current software, amount of data to be migrated, availability of migration tools, the complexity of data, and gaps between the existing system and the new system
Training Cost
  • Cost is over and above the subscription cost
  • Cornerstone Learning requires mandatory training of the admin and end-users for the new solution purchased by the organization
  • Offers online training programs, multiple training resources, and materials both for the admin and the end-user
  • The vendor offers multiple training sessions every week, ranging from self-paced e-learning programs to webinars to Instructor-Led Training and Third-party vendor training programs
Recurring/Renewal Costs
  • Cost is equivalent to the subscription fee paid monthly based on the number of users, customization cost, implementation cost, SLA support packages selected and training support services opted for

Cornerstone LMS Reviews

Average customer reviews & user sentiment summary:

642 reviews

80%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of reviews from the listed sources, the following pros & cons were curated by a SelectHub Market Analyst.

Pros

  • Easy to Learn: Users adjusted well to the system and navigated it easily in about 40% of reviews.
  • Satisfactory Features: Between 30% and 40% of users were happy with the features and 20% felt the platform frequently added improved functionality. The most popular features included the customization options, course and content creation tools, integration functionality and communication capabilities.
  • Excellent Reporting: Around 20% found the reporting to be comprehensive, usable and suited to their needs.
  • Fair Pricing: In 20% of user reviews, administrators felt they got a good value for their money.

Cons

  • Poor Customer Support: By far, the biggest complaint was the customer services with almost 40% of reviewers complaining about slow turnaround times, ineffective solutions or other issues.
  • Unintuitive User Experience: Around 30% of users disliked the overall user experience with the most common complaints surrounding glitches, the data importing process, integration and around 10% finding fault with the reporting.
  • Overwhelming and Confusing: Due to the robust nature of the solution, between 10% and 20% found the number of features intimidating and hard to learn.

Researcher's Summary:

Opinions on Cornerstone Learning are varied, with a huge split on some of its most common elements. While many like the design of the UI, navigation and wealth of features others find it dated, confusing and unintuitive. Reporting was the best-reviewed functionality by far at about 20% with a minority of just under 10% finding it difficult to use. Customer service was widely panned, but the overall support received a favorable review from about 20% of users.

This platform’s options take time and care to adopt. Some find the advanced features worth the price, while other users are frustrated by the complexity and don’t get the support they need. A strong administrator, good understanding of current legacy systems, eye for necessary integrations and prioritized list of functionalities is essential to success. Larger enterprise applications may find this worth it and there are many satisfied customers. There’s also competitive pricing for SMBs that could make Cornerstone Learning worth shortlisting for interested parties. The support and usability appear to have improved in recent years, but it’s important to keep those considerations in mind. Take care and be sure to demo extensively and ask questions before choosing to ensure this platform meets the right needs and fits within the budget.

User Sentiment i

Based on 642 reviews:

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