[Home](https://www.selecthub.com/) \> [Live Chat](https://www.selecthub.com/category/live-chat/) \> [Live Chat Software](https://www.selecthub.com/c/live-chat-software/) \> [Tidio](https://www.selecthub.com/p/live-chat-software/tidio/) \> Tidio vs Freshchat 

#  Tidio vs Freshchat 

 Last Updated: May 11th, 2026 

Our analysts compared [Tidio](https://www.selecthub.com/p/live-chat-software/tidio/) vs [Freshchat](https://www.selecthub.com/p/live-chat-software/freshchat/) based on data from our 400+ point analysis of [Live Chat Software](https://www.selecthub.com/c/live-chat-software/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=Live Chat Software&cta=live-chat-software).

[Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Analyst Ratings](#analyst-rating-section) [Comparison Charts](#product-comparison-charts) [Screenshots](#product-screenshots) 

Remove Add to Compare 

[![Tidio Software Tool](https://cdn.selecthub.com/products/1fb36c4ccf88f7e67ead155496f02338-b244c40b2683c3aecd0816350a2d3988/resources/normal/logo.png?1744990905)](https://www.selecthub.com/p/live-chat-software/tidio/)

[ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) 

Remove Add to Compare 

[![Freshchat Software Tool](https://cdn.selecthub.com/products/79286674060c5b8f6644bfff4ae069a2-bd830841b3ce0624358d65d81a3c9499/resources/normal/logo.png?1714428492)](https://www.selecthub.com/p/live-chat-software/freshchat/)

[ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) 

[Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=Tidio&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1fb36c4ccf88f7e67ead155496f02338-b244c40b2683c3aecd0816350a2d3988%2Fresources%2Fnormal%2Flogo.png%3F1744990905) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=Tidio&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1fb36c4ccf88f7e67ead155496f02338-b244c40b2683c3aecd0816350a2d3988%2Fresources%2Fnormal%2Flogo.png%3F1744990905) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Tidio&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1fb36c4ccf88f7e67ead155496f02338-b244c40b2683c3aecd0816350a2d3988%2Fresources%2Fnormal%2Flogo.png%3F1744990905&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Tidio&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1fb36c4ccf88f7e67ead155496f02338-b244c40b2683c3aecd0816350a2d3988%2Fresources%2Fnormal%2Flogo.png%3F1744990905&price=2) 

[Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=Freshchat&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F79286674060c5b8f6644bfff4ae069a2-bd830841b3ce0624358d65d81a3c9499%2Fresources%2Fnormal%2Flogo.png%3F1714428492) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=Freshchat&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F79286674060c5b8f6644bfff4ae069a2-bd830841b3ce0624358d65d81a3c9499%2Fresources%2Fnormal%2Flogo.png%3F1714428492) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Freshchat&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F79286674060c5b8f6644bfff4ae069a2-bd830841b3ce0624358d65d81a3c9499%2Fresources%2Fnormal%2Flogo.png%3F1714428492&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Freshchat&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F79286674060c5b8f6644bfff4ae069a2-bd830841b3ce0624358d65d81a3c9499%2Fresources%2Fnormal%2Flogo.png%3F1714428492&price=2) 

###  Products Insights

 Overall Rating Comparison

[ Analyst Rating  74 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) (2623 Reviews) ](#user-sentiment-section) 

[ Analyst Rating  86 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (720 Reviews) ](#user-sentiment-section) 

 Price Starts From

$24 Monthly, Freemium 

[ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Tidio&category=Live Chat Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/1fb36c4ccf88f7e67ead155496f02338-b244c40b2683c3aecd0816350a2d3988/resources/normal/logo.png?1744990905) 

$19/Agent, Monthly, Freemium 

[ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Freshchat&category=Live Chat Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/79286674060c5b8f6644bfff4ae069a2-bd830841b3ce0624358d65d81a3c9499/resources/normal/logo.png?1714428492) 

 Pros

 What we like about Tidio and Freshchat:

* Unified inbox pulls email, live chat and Facebook Messenger into one place for support agents.
* Built-in chatbots handle repetitive questions and free up agents for tougher cases.
* Chat widget customization lets you match colors, placement and branding without code.
* Mobile app keeps agents responsive to customer messages while away from the desk.

* Unified platform brings live chat, bots and social messaging into a single agent view.
* Automation features like bots and canned responses speed up replies on routine questions.
* Reporting and analytics give you insight into chat volume, agent activity and satisfaction.
* Tight fit with Freshdesk and Freshsales suits you if you already use Freshworks tools.

 Cons

 What we dislike about Tidio and Freshchat:

* Chatbot and automation customization can feel thin if your workflows are complex or unique.
* Some users find advanced setup like chatbots and integrations less intuitive than expected.
* Mobile app feels stripped down next to the desktop version for full agent work.
* Built-in analytics stay basic, so deeper reporting needs another tool.

* Chat widget customization options are limited, making tight brand alignment harder to pull off.
* Agents report glitches and missing features in the mobile app compared to desktop.
* Reporting lacks the depth larger teams need for granular performance analysis.
* Pricing tiers can feel steep once you need advanced features or add more agents.

###  Our Review

**Bottom line:** Tidio and Freshchat both cover live chat well, but they fit different buyers. Pick Tidio if you're a small or mid-size team that wants a simple, affordable widget with built-in chatbots. Pick Freshchat if you're already in the Freshworks world or need broader channel and ticketing coverage.

Tidio leans toward ease of use. Users say it's quick to set up, and the drag-and-drop chatbot builder lets you launch flows without code. The shared inbox pulls in messages from multiple websites, and you can tag visitors, segment by location and set canned responses for common questions.

Freshchat goes wider. You get messaging across live chat, WhatsApp, Facebook Messenger and mobile apps, plus ticketing, SLA management and a phone system for call center setup. Reporting dashboards are customizable, and the platform connects with Freshdesk and Freshsales for a single view of customer activity.

On price, Tidio starts at $24 per month with a freemium plan. Freshchat starts at $19 per agent per month with its own freemium tier. Tidio's number isn't tied to agent count, so direct comparison depends on your team size and which features you actually need.

Tidio fits you best if simple live chat plus chatbots is the main job and you want a low-friction tool. Freshchat fits better if you need omnichannel coverage, ticketing or call center features, and especially if Freshworks is already in your stack. Heavier reporting needs may push you to look elsewhere either way.

###  Analyst Rating Summary

 Overall Scores

 Based on the research and analysis by SelectHub's team of research analysts, Tidio has an analyst rating of 74\. By comparison Freshchat has an analyst rating of 86.

 74 

 86 

 Features Comparison

**Conversation Management**  
 Handle every customer question efficiently by seeing the full history of their interactions and automatically routing them to the right team member, ensuring nothing slips through the cracks. 

 74 

 89 

**Customer Collaboration**  
 Team up with colleagues in private side conversations right within the chat window to quickly resolve complex customer issues without making the customer wait. 

 47 

 89 

**Online Visitor Management**  
 See exactly who is browsing your site in real time, what pages they are viewing, and where they came from so you can proactively offer assistance when they need it most. 

 89 

 96 

[Show More](#) [Show More](https://pmo.selecthub.com/customize-data/?category=Live Chat Software) 

 Strengths

 The best features of Tidio and Freshchat as judged by user reviews and analyst validation. 

Online Visitor Management

Online Visitor Management

Platform Capabilities

Conversation Management

Customer Collaboration

###  Analyst Ratings for Functional Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Live Chat Software) 

 How Tidio and Freshchat compare against the top 5 functional requirements as defined by SelectHub project data.

Tidio Freshchat 

\+ Add Product [\+ Add Product](https://pmo.selecthub.com/customize-data/?category=Live Chat Software) 

 Conversation Management CustomerCollaboration Online VisitorManagement Platform Capabilities Ticket Management 74 47 89 80 60 89 89 96 96 62 0 25 50 75 100 

 Implementation Level of Effort Estimation

**Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) 

**Tier 2:** Supported with workarounds or add-ons that may require additional costs. 

**Tier 3:** Requires partner integrations or custom development that is often at an additional cost. 

**Conversation Management**   
Handle every customer question efficiently by seeing the full history of their interactions and automatically routing them to the right team member, ensuring nothing slips through the cracks. 

74%

0%

26%

87%

0%

13%

**Customer Collaboration**   
Team up with colleagues in private side conversations right within the chat window to quickly resolve complex customer issues without making the customer wait. 

29%

0%

71%

80%

0%

20%

**Online Visitor Management**   
See exactly who is browsing your site in real time, what pages they are viewing, and where they came from so you can proactively offer assistance when they need it most. 

89%

0%

11%

89%

11%

0%

**Platform Capabilities**   
Connect this chat tool with all your other business systems like CRM and help desk, creating a single, powerful platform that works perfectly within your existing workflow. 

76%

0%

24%

86%

14%

0%

**Ticket Management**   
Turn any live chat conversation into a support ticket instantly, making sure no follow-up request is ever missed and every customer issue is tracked and resolved. 

30%

0%

70%

20%

70%

10%

**Customize This Data For Your Unique Needs** and compare feature capabilities head-to-head [CUSTOMIZE NOW](#) [CUSTOMIZE NOW](https://pmo.selecthub.com/customize-data/?category=Live Chat Software) 

###  Analyst Ratings for Technical Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Live Chat Software) 

 Implementation Level of Effort Estimation

**Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) 

**Tier 2:** Supported with workarounds or add-ons that may require additional costs. 

**Tier 3:** Requires partner integrations or custom development that is often at an additional cost. 

**Integration And Extensibility**   
Connect this tool with all the other software you already use, creating a seamless workflow that lets you pull up customer details and log activity instantly. 

67%

0%

33%

78%

0%

22%

**Requirements Summary** Of typical requirements, 65.9% are fully supported out of the box by Tidio including Online Visitor Management, Platform Capabilities and Conversation Management. Freshchat supports 76.7% and excels at Online Visitor Management, Conversation Management and Platform Capabilities. Tidio has an analyst rating of 74 and a user sentiment rating of 'excellent' based on 2623 reviews, while Freshchat has an analyst rating of 86 and a user sentiment rating of 'great' based on 720 reviews. Tidio is a SelectHub award-winner. 

###  User Sentiment Summary

 Tidio has a user sentiment rating of 94 based on 2623 reviews. Freshchat has a user sentiment rating of 87 based on 720 reviews. 

![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 2623 reviews 

![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 720 reviews 

 Synopsis

 Evaluating all review platforms, our market analysts have compiled the following user sentiment data.

 94%

of users recommend this product

 Tidio has a 'excellent' User Satisfaction Rating of 94% when considering 2623 user reviews from 3 recognized software review sites.

 87%

of users recommend this product

 Freshchat has a 'great' User Satisfaction Rating of 87% when considering 720 user reviews from 4 recognized software review sites.

 User Review Scores

**G2.com, Inc** 

**4.7** (1799) 

**4.4** (489) 

**Software Advice, Inc** 

**4.7** (258) 

n/a 

**Capterra Inc** 

**4.7** (566) 

**4.1** (112) 

**Gartner, Inc** 

n/a 

**4.2** (28) 

**TrustRadius** 

n/a 

**4.4** (91) 

###  Awards

SelectHub awards earned by these products based on a comprehensive analysis by our research analysts.

 Tidio stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. 

![User Favorite Award]()

 SelectHub research analysts have evaluated Freshchat and concluded it earns best-in-class honors for Platform Capabilities. 

![Platform Capabilities Award]()

###  Product Assistance

 Training Resources

Documentation

In Person

Live Online

Videos

Webinars

Documentation

In Person

Live Online

Videos

Webinars

 Support

Email

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Email

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

###  Product Basics

 Company Size 

 i

Small

Medium

Large

Small

Medium

Large

 Platforms Supported

Windows

Mac

Linux

Android

Chromebook

Windows

Mac

Linux

Android

Chromebook

 Deployment Supported

Cloud

On-Premise

Mobile

Cloud

On-Premise

Mobile

 Comparison of Top Alternatives

[ Tidio Alternatives](https://www.selecthub.com/live-chat-software/tidio/alternatives/) 

[ Freshchat Alternatives](https://www.selecthub.com/live-chat-software/freshchat/alternatives/) 

###  Screenshots

![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() 

![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() 

###  Key Features

* **Shared inbox** – Routes conversations from multiple websites into one panel with visitor details, past chats and canned responses.
* **Chatbot builder** – Lets you create codeless sales and support bots with a drag-and-drop visual editor and trigger-based actions.
* **Visitor tracking** – Shows real-time visitor details in a sidebar so you can greet by location and segment by browsing history.
* **Live chat widget** – Customizes color, placement and pages where the widget appears, with offline notifications for missed chats.

* **Unified messaging** – Pulls live chat, WhatsApp, Messenger and email into one inbox with bot automation tied to ERP and CRM data.
* **Low-code bots** – Builds bots through a low-code editor with templates that handle FAQs, data updates or multi-task flows.
* **Ticketing and SLA** – Assigns tickets to agents or groups and sets SLA policies with targets based on customer type or website.
* **Reporting dashboards** – Customizes dashboards by team to track KPIs, segment customer data and build charts on demand.

###  Top Alternatives in Live Chat Software 

[  Chaport ](https://www.selecthub.com/p/live-chat-software/chaport/) [  Chatra ](https://www.selecthub.com/p/live-chat-software/chatra/) [  Crisp ](https://www.selecthub.com/p/live-chat-software/crisp/) [  Drift ](https://www.selecthub.com/p/live-chat-software/drift-ai/) [  Freshchat ](https://www.selecthub.com/p/live-chat-software/freshchat/) [  Intercom ](https://www.selecthub.com/p/live-chat-software/intercom/) [  JivoChat ](https://www.selecthub.com/p/live-chat-software/jivochat/) [  LiveAgent ](https://www.selecthub.com/p/help-desk-software/liveagent/) [  LiveChat ](https://www.selecthub.com/p/live-chat-software/livechat/) [  Olark ](https://www.selecthub.com/p/live-chat-software/olark/) [  Pure Chat ](https://www.selecthub.com/p/live-chat-software/pure-chat/) [  Smartsupp ](https://www.selecthub.com/p/live-chat-software/smartsupp/) [  tawk.to ](https://www.selecthub.com/p/live-chat-software/tawk-to/) [  Userlike ](https://www.selecthub.com/p/live-chat-software/userlike/) [  Zoho SalesIQ ](https://www.selecthub.com/p/customer-engagement-platforms/zoho-salesiq/) 

###  Related Categories

 Tidio and Freshchat can also be found with other leading products in these categories:

[ AI Chatbots ](https://www.selecthub.com/c/chatbot-software/) 

[ AI Customer Service Software ](https://www.selecthub.com/c/ai-customer-service-software/) 

[ AI Help Desk Software ](https://www.selecthub.com/c/ai-help-desk-software/) 

[ CCM Software ](https://www.selecthub.com/c/customer-communication-management-software/) 

[ Conversation Intelligence Software ](https://www.selecthub.com/c/conversation-intelligence-software/) 

[ Conversational AI Platforms ](https://www.selecthub.com/c/conversational-ai-platforms/) 

[ Customer Service Software ](https://www.selecthub.com/c/customer-service-software/) 

[ Help Desk Software ](https://www.selecthub.com/c/help-desk-software/) 

 Show more 

[ AI Chatbots ](https://www.selecthub.com/c/chatbot-software/) 

[ AI Customer Service Software ](https://www.selecthub.com/c/ai-customer-service-software/) 

 Show more 

###  Head-to-Head Comparison

![Tidio Software Tool]() 

![Chaport Software Tool]() 

[Tidio VS Chaport](https://www.selecthub.com/live-chat-software/tidio-vs-chaport/) 

![Tidio Software Tool]() 

![Chatra Software Tool]() 

[Tidio VS Chatra](https://www.selecthub.com/live-chat-software/tidio-vs-chatra/) 

![Tidio Software Tool]() 

![Crisp Software Tool]() 

[Tidio VS Crisp](https://www.selecthub.com/live-chat-software/crisp-vs-tidio/) 

![Tidio Software Tool]() 

![Drift Software Tool]() 

[Tidio VS Drift](https://www.selecthub.com/live-chat-software/tidio-vs-drift-ai/) 

![Tidio Software Tool]() 

![Intercom Software Tool]() 

[Tidio VS Intercom](https://www.selecthub.com/live-chat-software/intercom-vs-tidio/) 

![Tidio Software Tool]() 

![JivoChat Software Tool]() 

[Tidio VS JivoChat](https://www.selecthub.com/live-chat-software/tidio-vs-jivochat/) 

![Tidio Software Tool]() 

![LiveChat Software Tool]() 

[Tidio VS LiveChat](https://www.selecthub.com/live-chat-software/livechat-vs-tidio/) 

![Tidio Software Tool]() 

![Olark Software Tool]() 

[Tidio VS Olark](https://www.selecthub.com/live-chat-software/tidio-vs-olark/) 

![Tidio Software Tool]() 

![Pure Chat Software Tool]() 

[Tidio VS Pure Chat](https://www.selecthub.com/live-chat-software/tidio-vs-pure-chat/) 

![Tidio Software Tool]() 

![Smartsupp Software Tool]() 

[Tidio VS Smartsupp](https://www.selecthub.com/live-chat-software/tidio-vs-smartsupp/) 

![Tidio Software Tool]() 

![tawk.to Software Tool]() 

[Tidio VS tawk.to](https://www.selecthub.com/live-chat-software/tidio-vs-tawk-to/) 

![Tidio Software Tool]() 

![Userlike Software Tool]() 

[Tidio VS Userlike](https://www.selecthub.com/live-chat-software/tidio-vs-userlike/) 

**About SelectHub (and our data)** 

We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies.

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

![SelectHub Products Reporting and Analytics]() 

[ Build Your Requirements](https://pmo.selecthub.com/lcs-software-requirements-onsite/)

![SelectHub Products Cost and Pricing Guide]() 

[ Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=Live%20Chat%20Software)

**Tier 1:**  
 Fully/moderately supported out-of-the-box allowing for quick and easy deployment.  
Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. 

**Tier 2:**  
 Supported with workarounds or add-ons that may require additional costs.  
Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. 

**Tier 3:**  
 Requires partner integrations or custom development that is often at an additional cost.  
Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 

[Close](#) 

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