[Home](https://www.selecthub.com/) \> [Live Chat](https://www.selecthub.com/category/live-chat/) \> [Live Chat Software](https://www.selecthub.com/c/live-chat-software/) \> [tawk.to](https://www.selecthub.com/p/live-chat-software/tawk-to/) \> tawk.to vs JivoChat # tawk.to vs JivoChat Last Updated: May 11th, 2026 Our analysts compared [tawk.to](https://www.selecthub.com/p/live-chat-software/tawk-to/) vs [JivoChat](https://www.selecthub.com/p/live-chat-software/jivochat/) based on data from our 400+ point analysis of [Live Chat Software](https://www.selecthub.com/c/live-chat-software/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=Live Chat Software&cta=live-chat-software). [Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Analyst Ratings](#analyst-rating-section) [Comparison Charts](#product-comparison-charts) [Screenshots](#product-screenshots) Remove Add to Compare [![tawk.to Software Tool](https://cdn.selecthub.com/products/1a638db8311430c6c018bf21e1a0b7fb-4b9ce72c8dccbdc86ba00245607fb4fe/resources/normal/logo.png?1693319183)](https://www.selecthub.com/p/live-chat-software/tawk-to/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) Remove Add to Compare [![JivoChat Software Tool](https://cdn.selecthub.com/products/a03caec56cd82478bf197475b48c05f9-b112e1b492300c2dee0f5fdf53219372/resources/normal/logo.png?1693319181)](https://www.selecthub.com/p/live-chat-software/jivochat/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=tawk.to&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1a638db8311430c6c018bf21e1a0b7fb-4b9ce72c8dccbdc86ba00245607fb4fe%2Fresources%2Fnormal%2Flogo.png%3F1693319183) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=tawk.to&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1a638db8311430c6c018bf21e1a0b7fb-4b9ce72c8dccbdc86ba00245607fb4fe%2Fresources%2Fnormal%2Flogo.png%3F1693319183) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=tawk.to&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1a638db8311430c6c018bf21e1a0b7fb-4b9ce72c8dccbdc86ba00245607fb4fe%2Fresources%2Fnormal%2Flogo.png%3F1693319183&price=1) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=tawk.to&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1a638db8311430c6c018bf21e1a0b7fb-4b9ce72c8dccbdc86ba00245607fb4fe%2Fresources%2Fnormal%2Flogo.png%3F1693319183&price=1) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=JivoChat&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa03caec56cd82478bf197475b48c05f9-b112e1b492300c2dee0f5fdf53219372%2Fresources%2Fnormal%2Flogo.png%3F1693319181) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=JivoChat&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa03caec56cd82478bf197475b48c05f9-b112e1b492300c2dee0f5fdf53219372%2Fresources%2Fnormal%2Flogo.png%3F1693319181) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=JivoChat&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa03caec56cd82478bf197475b48c05f9-b112e1b492300c2dee0f5fdf53219372%2Fresources%2Fnormal%2Flogo.png%3F1693319181&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=JivoChat&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa03caec56cd82478bf197475b48c05f9-b112e1b492300c2dee0f5fdf53219372%2Fresources%2Fnormal%2Flogo.png%3F1693319181&price=2) ### Products Insights Overall Rating Comparison [ Analyst Rating 76 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) (488 Reviews) ](#user-sentiment-section) [ Analyst Rating 80 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) (237 Reviews) ](#user-sentiment-section) Price Starts From $0 Free [ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=tawk.to&category=Live Chat Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/1a638db8311430c6c018bf21e1a0b7fb-4b9ce72c8dccbdc86ba00245607fb4fe/resources/normal/logo.png?1693319183) $19/Agent, Monthly. Freemium [ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=JivoChat&category=Live Chat Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/a03caec56cd82478bf197475b48c05f9-b112e1b492300c2dee0f5fdf53219372/resources/normal/logo.png?1693319181) Pros What we like about tawk.to and JivoChat: * Core live chat features come at no cost, which suits startups and small budgets. * Intuitive interface lets new users set up and run chats without much training. * Mobile app keeps agents connected to chats when they're away from a desk. * Omnichannel inbox pulls Facebook Messenger, WhatsApp, and Telegram into one workspace. * Visitor monitoring and automatic triggers help you start chats with browsing customers proactively. * Callback feature requests instant calls and connects you with leads within seconds. Cons What we dislike about tawk.to and JivoChat: * Widget customization is basic, and removing tawk.to branding requires a paid add-on. * Mobile app notifications can be unreliable, and users report missed messages on the go. * Reporting and analytics stay shallow, which limits deeper agent and chat performance reviews. * Widget styling options are fairly basic and make tight brand matching harder for some sites. * Mobile app users report occasional lags and crashes that slow down responses to inquiries. * Occasional glitches like failed messages or widget loading issues can disrupt live conversations. ### Our Review **Bottom line:** tawk.to and JivoChat both target small and midsize teams that want approachable live chat, but they fit different budgets and channel needs. Pick tawk.to if cost is your top filter. Pick JivoChat if you need real omnichannel reach across messengers and calls. tawk.to is free, with unlimited agents and core chat included. You only pay if you want to remove branding or hire its live agents. That makes it a strong starting point if you're testing live chat or running a lean site. JivoChat starts at $19 per agent per month, with a 14-day free trial and a freemium tier. The paid plan unlocks tighter integrations, Callback, and the full omnichannel inbox. If you handle leads on WhatsApp, Telegram, and Facebook Messenger, that spend tends to pay back quickly. Day-to-day use feels different too. tawk.to leans on canned messages, ticket forwarding, and visitor tracking inside a single dashboard. JivoChat leans on proactive invitations, chat triggers based on browsing behavior, and one-click calls to keep sales conversations moving. Reporting is a weak spot on both sides, so don't count on either for deep analytics. If you want a no-cost helpdesk-style chat, tawk.to is the safer pick. If your buyers live on social messengers and phone, JivoChat earns the higher monthly fee. ### Analyst Rating Summary Overall Scores Based on the research and analysis by SelectHub's team of research analysts, tawk.to has an analyst rating of 76\. By comparison JivoChat has an analyst rating of 80. 76 80 Features Comparison **Conversation Management** Handle every customer question efficiently by seeing the full history of their interactions and automatically routing them to the right team member, ensuring nothing slips through the cracks. 80 87 **Customer Collaboration** Team up with colleagues in private side conversations right within the chat window to quickly resolve complex customer issues without making the customer wait. 62 82 **Online Visitor Management** See exactly who is browsing your site in real time, what pages they are viewing, and where they came from so you can proactively offer assistance when they need it most. 87 82 [Show More](#) [Show More](https://pmo.selecthub.com/customize-data/?category=Live Chat Software) Strengths The best features of tawk.to and JivoChat as judged by user reviews and analyst validation. Online Visitor Management Integration and Extensibility Conversation Management ### Analyst Ratings for Functional Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Live Chat Software) How tawk.to and JivoChat compare against the top 5 functional requirements as defined by SelectHub project data. tawk.to JivoChat \+ Add Product [\+ Add Product](https://pmo.selecthub.com/customize-data/?category=Live Chat Software) Conversation Management CustomerCollaboration Online VisitorManagement Platform Capabilities Ticket Management 80 62 87 81 65 87 82 82 82 45 0 25 50 75 100 Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Conversation Management** Handle every customer question efficiently by seeing the full history of their interactions and automatically routing them to the right team member, ensuring nothing slips through the cracks. 81% 0% 19% 83% 0% 17% **Customer Collaboration** Team up with colleagues in private side conversations right within the chat window to quickly resolve complex customer issues without making the customer wait. 29% 43% 28% 86% 0% 14% **Online Visitor Management** See exactly who is browsing your site in real time, what pages they are viewing, and where they came from so you can proactively offer assistance when they need it most. 89% 0% 11% 78% 0% 22% **Platform Capabilities** Connect this chat tool with all your other business systems like CRM and help desk, creating a single, powerful platform that works perfectly within your existing workflow. 76% 5% 19% 81% 0% 19% **Ticket Management** Turn any live chat conversation into a support ticket instantly, making sure no follow-up request is ever missed and every customer issue is tracked and resolved. 60% 0% 40% 20% 0% 80% **Customize This Data For Your Unique Needs** and compare feature capabilities head-to-head [CUSTOMIZE NOW](#) [CUSTOMIZE NOW](https://pmo.selecthub.com/customize-data/?category=Live Chat Software) ### Analyst Ratings for Technical Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Live Chat Software) Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Integration And Extensibility** Connect this tool with all the other software you already use, creating a seamless workflow that lets you pull up customer details and log activity instantly. 50% 0% 50% 78% 0% 22% **Requirements Summary** Of typical requirements, 64% are fully supported out of the box by tawk.to including Online Visitor Management, Conversation Management and Platform Capabilities. JivoChat supports 71.6% and excels at Conversation Management, Platform Capabilities and Integration And Extensibility. tawk.to has an analyst rating of 76 and a user sentiment rating of 'excellent' based on 488 reviews, while JivoChat has an analyst rating of 80 and a user sentiment rating of 'excellent' based on 237 reviews. ### User Sentiment Summary tawk.to has a user sentiment rating of 91 based on 488 reviews. JivoChat has a user sentiment rating of 92 based on 237 reviews. ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 488 reviews ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 237 reviews Synopsis Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 91% of users recommend this product tawk.to has a 'excellent' User Satisfaction Rating of 91% when considering 488 user reviews from 3 recognized software review sites. 92% of users recommend this product JivoChat has a 'excellent' User Satisfaction Rating of 92% when considering 237 user reviews from 3 recognized software review sites. User Review Scores **G2.com, Inc** **4.5** (192) **4.6** (50) **Software Advice, Inc** **4.6** (277) **4.6** (82) **Capterra Inc** n/a **4.6** (105) **TrustRadius** **4.1** (19) n/a ### Awards SelectHub awards earned by these products based on a comprehensive analysis by our research analysts. tawk.to stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award]() JivoChat stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award]() ### Product Assistance Training Resources Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support ### Product Basics Company Size i Small Medium Large Small Medium Large Platforms Supported Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Deployment Supported Cloud On-Premise Mobile Cloud On-Premise Mobile Comparison of Top Alternatives [ tawk.to Alternatives](https://www.selecthub.com/live-chat-software/tawk-to/alternatives/) [ JivoChat Alternatives](https://www.selecthub.com/live-chat-software/jivochat/alternatives/) ### Screenshots ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() ### Key Features * **Widget cards** – Customize the chat widget with logos, images, headlines, videos, and form fields, and control visibility on desktop and mobile. * **Visitor data** – Capture device type, location, IP address, and browsing activity, and sort visitors by idle, served, or active states. * **Canned messages** – Save and reuse unlimited replies for common questions so agents can respond faster in real time. * **Ticket forwarding** – Route help emails into the ticketing center so agents track all support requests from one dashboard. * **Chat pages** – Host a customizable chat page URL for sites that don't have their own website yet. * **Chat widget customization** – Style the widget and use proactive invitations with personalized messages and calls to action for visitors. * **Visitor tracking** – Track visitor counts on pages, pull demographic data by country and city, and validate marketing campaigns by source. * **Chat triggers** – Fire personalized chats based on browsing history, page count, most-viewed pages, and returning visitor behavior. * **Callback** – Request instant calls, schedule call times, and share documents or links inside the same conversation to close deals. * **Integrations** – Connect with over 20 CRM, e-commerce, and messaging tools so chats and calls flow through one mobile app. ### Top Alternatives in Live Chat Software [ Chaport ](https://www.selecthub.com/p/live-chat-software/chaport/) [ Chatra ](https://www.selecthub.com/p/live-chat-software/chatra/) [ Crisp ](https://www.selecthub.com/p/live-chat-software/crisp/) [ Drift ](https://www.selecthub.com/p/live-chat-software/drift-ai/) [ Freshchat ](https://www.selecthub.com/p/live-chat-software/freshchat/) [ Intercom ](https://www.selecthub.com/p/live-chat-software/intercom/) [ JivoChat ](https://www.selecthub.com/p/live-chat-software/jivochat/) [ LiveAgent ](https://www.selecthub.com/p/help-desk-software/liveagent/) [ LiveChat ](https://www.selecthub.com/p/live-chat-software/livechat/) [ Olark ](https://www.selecthub.com/p/live-chat-software/olark/) [ Pure Chat ](https://www.selecthub.com/p/live-chat-software/pure-chat/) [ Smartsupp ](https://www.selecthub.com/p/live-chat-software/smartsupp/) [ Tidio ](https://www.selecthub.com/p/live-chat-software/tidio/) [ Userlike ](https://www.selecthub.com/p/live-chat-software/userlike/) [ Zoho SalesIQ ](https://www.selecthub.com/p/customer-engagement-platforms/zoho-salesiq/) ### Head-to-Head Comparison ![tawk.to Software Tool]() ![Chaport Software Tool]() [tawk.to VS Chaport](https://www.selecthub.com/live-chat-software/tawk-to-vs-chaport/) ![tawk.to Software Tool]() ![Chatra Software Tool]() [tawk.to VS Chatra](https://www.selecthub.com/live-chat-software/tawk-to-vs-chatra/) ![tawk.to Software Tool]() ![Crisp Software Tool]() [tawk.to VS Crisp](https://www.selecthub.com/live-chat-software/crisp-vs-tawk-to/) ![tawk.to Software Tool]() ![Drift Software Tool]() [tawk.to VS Drift](https://www.selecthub.com/live-chat-software/tawk-to-vs-drift-ai/) ![tawk.to Software Tool]() ![Intercom Software Tool]() [tawk.to VS Intercom](https://www.selecthub.com/live-chat-software/intercom-vs-tawk-to/) ![tawk.to Software Tool]() ![JivoChat Software Tool]() [tawk.to VS JivoChat](https://www.selecthub.com/live-chat-software/tawk-to-vs-jivochat/) ![tawk.to Software Tool]() ![LiveChat Software Tool]() [tawk.to VS LiveChat](https://www.selecthub.com/live-chat-software/livechat-vs-tawk-to/) ![tawk.to Software Tool]() ![Olark Software Tool]() [tawk.to VS Olark](https://www.selecthub.com/live-chat-software/olark-vs-tawk-to/) ![tawk.to Software Tool]() ![Pure Chat Software Tool]() [tawk.to VS Pure Chat](https://www.selecthub.com/live-chat-software/tawk-to-vs-pure-chat/) ![tawk.to Software Tool]() ![Smartsupp Software Tool]() [tawk.to VS Smartsupp](https://www.selecthub.com/live-chat-software/tawk-to-vs-smartsupp/) ![tawk.to Software Tool]() ![Tidio Software Tool]() [tawk.to VS Tidio](https://www.selecthub.com/live-chat-software/tidio-vs-tawk-to/) ![tawk.to Software Tool]() ![Userlike Software Tool]() [tawk.to VS Userlike](https://www.selecthub.com/live-chat-software/tawk-to-vs-userlike/) **About SelectHub (and our data)** We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies. WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more... ![SelectHub Products Reporting and Analytics]() [ Build Your Requirements](https://pmo.selecthub.com/lcs-software-requirements-onsite/) ![SelectHub Products Cost and Pricing Guide]() [ Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=Live%20Chat%20Software) **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. **Tier 2:** Supported with workarounds or add-ons that may require additional costs. Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 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