--- description: "tawk.to vs Chatra: Which solution wins in 2026? Compare pricing, features, and analyst ratings side-by-side to find the best Live Chat Software for your business." --- [Home](https://www.selecthub.com/) > [Live Chat](https://www.selecthub.com/category/live-chat/) > [Live Chat Software](https://www.selecthub.com/c/live-chat-software/) > [tawk.to](https://www.selecthub.com/p/live-chat-software/tawk-to/) > tawk.to vs Chatra # tawk.to vs Chatra Last Updated: October 12th, 2026 We compared **[tawk.to](https://www.selecthub.com/p/live-chat-software/tawk-to/)** vs. **[Chatra](https://www.selecthub.com/p/live-chat-software/chatra/)** to help you decide which product makes more sense for you. Our comparison is based on proprietary **[Live Chat Software](https://www.selecthub.com/c/live-chat-software/)** data from our **[software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=Live+Chat+Software&cta=live-chat-software)**, user reviews and publicly available information about each product’s features and pricing. [Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Analyst Ratings](#analyst-rating-section) [Comparison Charts](#product-comparison-charts) [Screenshots](#product-screenshots) Remove Add to Compare [![tawk.to Software Tool](https://cdn.selecthub.com/products/1a638db8311430c6c018bf21e1a0b7fb-4b9ce72c8dccbdc86ba00245607fb4fe/resources/normal/logo.png?1693319183)](https://www.selecthub.com/p/live-chat-software/tawk-to/) [![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg)](#awards-section) Remove Add to Compare [![Chatra Software Tool](https://cdn.selecthub.com/products/44885837c518b06e3f98b41ab8cedc0f-dc1635b1366ffe04ad74e3e59214abc2/resources/normal/logo.png?1693319182)](https://www.selecthub.com/p/live-chat-software/chatra/) [![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg)](#awards-section) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product_name=tawk.to&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1a638db8311430c6c018bf21e1a0b7fb-4b9ce72c8dccbdc86ba00245607fb4fe%2Fresources%2Fnormal%2Flogo.png%3F1693319183) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product_name=tawk.to&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1a638db8311430c6c018bf21e1a0b7fb-4b9ce72c8dccbdc86ba00245607fb4fe%2Fresources%2Fnormal%2Flogo.png%3F1693319183)    [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product_name=tawk.to&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1a638db8311430c6c018bf21e1a0b7fb-4b9ce72c8dccbdc86ba00245607fb4fe%2Fresources%2Fnormal%2Flogo.png%3F1693319183&price=1) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product_name=tawk.to&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1a638db8311430c6c018bf21e1a0b7fb-4b9ce72c8dccbdc86ba00245607fb4fe%2Fresources%2Fnormal%2Flogo.png%3F1693319183&price=1) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product_name=Chatra&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F44885837c518b06e3f98b41ab8cedc0f-dc1635b1366ffe04ad74e3e59214abc2%2Fresources%2Fnormal%2Flogo.png%3F1693319182) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product_name=Chatra&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F44885837c518b06e3f98b41ab8cedc0f-dc1635b1366ffe04ad74e3e59214abc2%2Fresources%2Fnormal%2Flogo.png%3F1693319182)    [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product_name=Chatra&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F44885837c518b06e3f98b41ab8cedc0f-dc1635b1366ffe04ad74e3e59214abc2%2Fresources%2Fnormal%2Flogo.png%3F1693319182&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product_name=Chatra&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F44885837c518b06e3f98b41ab8cedc0f-dc1635b1366ffe04ad74e3e59214abc2%2Fresources%2Fnormal%2Flogo.png%3F1693319182&price=2) ### Products Insights Overall Rating Comparison [Analyst Ratingtawk.to - Analyst Score: 76 out of 100 76 Detailed Analysis](#analyst-rating-section) [User Sentiment![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) (488 Reviews)](#user-sentiment-section) [Analyst RatingChatra - Analyst Score: 72 out of 100 72 Detailed Analysis](#analyst-rating-section) [User Sentiment![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) (919 Reviews)](#user-sentiment-section) Price Starts From $0 Free [Free Trial is available →]() $17/Agent, Monthly, Freemium [Free Trial is available →]() Pros What we like about tawk.to and Chatra: - Core live chat features come at no cost, which suits startups and small budgets. - Users find the interface intuitive and quick to set up, even for non-technical staff. - Includes a built-in knowledge base, chatbots, and ticketing alongside live chat. - Mobile app keeps agents connected to chats on the go. - Users like the simple, friendly interface that both agents and visitors pick up fast. - Group chat lets you loop in different agents or product specialists in one window. - Connects with CRMs, email marketing tools, and helpdesk software to fit your stack. - Mobile app helps agents reply to customer messages while away from the desk. Cons What we dislike about tawk.to and Chatra: - You have to pay to remove tawk.to branding from the chat widget. - Widget customization is limited beyond basic color tweaks, which can clash with your brand. - Reporting and analytics stay basic, with little depth for performance analysis. - Mobile app notifications can be unreliable and miss messages. - You can't fully customize the widget's color scheme to match your brand. - Reporting lacks the detailed analytics some competitors offer for agent performance. - Doesn't support HTML formatting inside chat messages. - Mobile app feels less feature-rich and intuitive than the desktop version. ### Our Review **Bottom line:** Tawk.to and Chatra both target small and mid-sized businesses, but they pull in different directions. Pick Tawk.to if you want a no-cost live chat tool with a wide feature set. Pick Chatra if you'd rather pay for a cleaner experience and tighter integrations. Tawk.to starts at $0 with a free model, so you get live chat, chatbots, ticketing, and a knowledge base without a bill. Chatra starts at $17 per agent per month on a freemium model, so you can try the free tier first and upgrade when you need the paid features. Tawk.to fits you well if you're a solo operator, startup, or small shop that needs to answer site visitors today and can't justify a per-agent fee. The tradeoff is the tawk.to logo on the widget unless you pay to remove it, plus shallow reporting. Chatra fits you better if you sell online and want features built around conversion, like group chat, typing previews, and triggered messages tied to visitor behavior. You also get integrations with CRMs, email marketing, and helpdesk tools, which helps if your stack is already busy. Reporting is a soft spot for both, so if you need deep agent analytics, neither will fully satisfy you. Mobile apps have rough edges on both sides too. If budget rules everything, Tawk.to wins. If you want a paid plan that feels polished and ties into your existing tools, Chatra is the safer pick. ### Analyst Rating Summary Overall Scores Based on the research and analysis by SelectHub's team of research analysts, tawk.to has an analyst rating of 76. By comparison Chatra has an analyst rating of 72. tawk.to - Analyst Score: 76 out of 100 76 Chatra - Analyst Score: 72 out of 100 72 Features Comparison **Conversation Management** Handle every customer question efficiently by seeing the full history of their interactions and automatically routing them to the right team member, ensuring nothing slips through the cracks. 80 78 **Customer Collaboration** Team up with colleagues in private side conversations right within the chat window to quickly resolve complex customer issues without making the customer wait. 62 39 **Online Visitor Management** See exactly who is browsing your site in real time, what pages they are viewing, and where they came from so you can proactively offer assistance when they need it most. 87 89 Show More [Show More]() Strengths The best features of tawk.to and Chatra as judged by user reviews and analyst validation. Online Visitor Management Online Visitor Management ### Analyst Ratings for Functional Requirements Customize This Data [Customize This Data]() How tawk.to and Chatra compare against the top 5 functional requirements as defined by SelectHub project data. *tawk.to Chatra + Add Product [+ Add Product]()* Conversation Management CustomerCollaboration Online VisitorManagement Platform Capabilities Ticket Management 80 62 87 81 65 78 39 89 80 40 0 25 50 75 100 Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Read more **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Conversation Management** Handle every customer question efficiently by seeing the full history of their interactions and automatically routing them to the right team member, ensuring nothing slips through the cracks. *81%* *0%* *19%* *78%* *0%* *22%* **Customer Collaboration** Team up with colleagues in private side conversations right within the chat window to quickly resolve complex customer issues without making the customer wait. *29%* *43%* *28%* *29%* *0%* *71%* **Online Visitor Management** See exactly who is browsing your site in real time, what pages they are viewing, and where they came from so you can proactively offer assistance when they need it most. *89%* *0%* *11%* *89%* *0%* *11%* **Platform Capabilities** Connect this chat tool with all your other business systems like CRM and help desk, creating a single, powerful platform that works perfectly within your existing workflow. *76%* *5%* *19%* *76%* *0%* *24%* **Ticket Management** Turn any live chat conversation into a support ticket instantly, making sure no follow-up request is ever missed and every customer issue is tracked and resolved. *60%* *0%* *40%* *0%* *0%* *100%* **Customize This Data For Your Unique Needs** and compare feature capabilities head-to-head CUSTOMIZE NOW [CUSTOMIZE NOW]() ### Analyst Ratings for Technical Requirements Customize This Data [Customize This Data]() Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Read more **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Integration And Extensibility** Connect this tool with all the other software you already use, creating a seamless workflow that lets you pull up customer details and log activity instantly. *50%* *0%* *50%* *61%* *0%* *39%* **Requirements Summary** Of typical requirements, 64% are fully supported out of the box by tawk.to including Online Visitor Management, Conversation Management and Platform Capabilities. Chatra supports 62.5% and excels at Online Visitor Management, Conversation Management and Platform Capabilities. tawk.to has an analyst rating of 76 and a user sentiment rating of 'excellent' based on 488 reviews, while Chatra has an analyst rating of 72 and a user sentiment rating of 'excellent' based on 919 reviews. ### User Sentiment Summary tawk.to has a user sentiment rating of 91 based on 488 reviews. Chatra has a user sentiment rating of 94 based on 919 reviews. ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 488 reviews ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 919 reviews Synopsis Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 91% *of users recommend this product* tawk.to has a 'excellent' User Satisfaction Rating of 91% when considering 488 user reviews from 3 recognized software review sites. 94% *of users recommend this product* Chatra has a 'excellent' User Satisfaction Rating of 94% when considering 919 user reviews from 3 recognized software review sites. User Review Scores**G2.com, Inc** **4.5** (192) **4.2** (30) **Software Advice, Inc** **4.6** (277) **4.7** (435) **Capterra Inc** n/a **4.7** (454) **TrustRadius** **4.1** (19) n/a ### Awards SelectHub awards earned by these products based on a comprehensive analysis by our research analysts. tawk.to stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award](<> "User Favorite Award") Chatra stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award](<> "User Favorite Award") ### Product Assistance Training Resources Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Support Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ### Product Basics Company Size i Small Medium Large Small Medium Large Platforms Supported Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Deployment Supported Cloud On-Premise Mobile Cloud On-Premise Mobile Comparison of Top Alternatives [tawk.to Alternatives](https://www.selecthub.com/live-chat-software/tawk-to/alternatives/) [Chatra Alternatives](https://www.selecthub.com/live-chat-software/chatra/alternatives/) ### Screenshots ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() ### Key Features - **Widget cards** – Customize the chat widget with logos, images, headlines, videos, and form fields to capture visitor details. - **Visitor tracking** – Watch site activity in real time, including device, location, IP, chat count, and typing previews. - **Canned messages** – Save and reuse unlimited replies to common questions so agents respond faster. - **Chat pages** – Host a customizable chat page URL if you don't have a website yet. - **Ticket forwarding** – Send support emails into the ticketing center and track all requests from one dashboard. - **Group chat** – Bring multiple agents and product specialists into a single chat window with the customer. - **Visitor lists** – See who's on the site with color-coded names, location, referrer, and current page so you can start a chat manually. - **Saved replies** – Use canned responses for repeat questions while typing previews show what visitors plan to send. - **Smart distribution** – Move chats to other agents if the first responder is slow, and trigger a follow-up email automatically. - **Triggered messages** – Send automated offers or questions based on time on page or pages visited to nudge conversions. ### Top Alternatives in Live Chat Software [![Chaport Software Tool]()--- Chaport](https://www.selecthub.com/p/live-chat-software/chaport/) [![Chatra Software Tool]()--- Chatra](https://www.selecthub.com/p/live-chat-software/chatra/) [![Crisp Software Tool]()--- Crisp](https://www.selecthub.com/p/live-chat-software/crisp/) [![Freshchat Software Tool]()--- Freshchat](https://www.selecthub.com/p/live-chat-software/freshchat/) [![Intercom Software Tool]()--- Intercom](https://www.selecthub.com/p/live-chat-software/intercom/) [![JivoChat Software Tool]()--- JivoChat](https://www.selecthub.com/p/live-chat-software/jivochat/) [![LiveAgent Software Tool]()--- LiveAgent](https://www.selecthub.com/p/help-desk-software/liveagent/) [![LiveChat Software Tool]()--- LiveChat](https://www.selecthub.com/p/live-chat-software/livechat/) [![Olark Software Tool]()--- Olark](https://www.selecthub.com/p/live-chat-software/olark/) [![Pure Chat Software Tool]()--- Pure Chat](https://www.selecthub.com/p/live-chat-software/pure-chat/) ### Head-to-Head Comparison ![tawk.to Software Tool]() ![Chaport Software Tool]() [tawk.to VS Chaport](https://www.selecthub.com/live-chat-software/tawk-to-vs-chaport/) ![tawk.to Software Tool]() ![Chatra Software Tool]() [tawk.to VS Chatra](https://www.selecthub.com/live-chat-software/tawk-to-vs-chatra/) ![tawk.to Software Tool]() ![Crisp Software Tool]() [tawk.to VS Crisp](https://www.selecthub.com/live-chat-software/crisp-vs-tawk-to/) ![tawk.to Software Tool]() ![Freshchat Software Tool]() [tawk.to VS Freshchat](https://www.selecthub.com/live-chat-software/tawk-to-vs-freshchat/) ![tawk.to Software Tool]() ![Intercom Software Tool]() [tawk.to VS Intercom](https://www.selecthub.com/live-chat-software/intercom-vs-tawk-to/) ![tawk.to Software Tool]() ![JivoChat Software Tool]() [tawk.to VS JivoChat](https://www.selecthub.com/live-chat-software/tawk-to-vs-jivochat/) ![tawk.to Software Tool]() ![LiveChat Software Tool]() [tawk.to VS LiveChat](https://www.selecthub.com/live-chat-software/livechat-vs-tawk-to/) ![tawk.to Software Tool]() ![Olark Software Tool]() [tawk.to VS Olark](https://www.selecthub.com/live-chat-software/olark-vs-tawk-to/) ![tawk.to Software Tool]() ![Pure Chat Software Tool]() [tawk.to VS Pure Chat](https://www.selecthub.com/live-chat-software/tawk-to-vs-pure-chat/) ![tawk.to Software Tool]() ![Smartsupp Software Tool]() [tawk.to VS Smartsupp](https://www.selecthub.com/live-chat-software/tawk-to-vs-smartsupp/) ![tawk.to Software Tool]() ![Tidio Software Tool]() [tawk.to VS Tidio](https://www.selecthub.com/live-chat-software/tidio-vs-tawk-to/) ![tawk.to Software Tool]() ![Userlike Software Tool]() [tawk.to VS Userlike](https://www.selecthub.com/live-chat-software/tawk-to-vs-userlike/) **About SelectHub (and our data)** We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies. WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more... ![SelectHub Products Reporting and Analytics]() [Build Your Requirements](https://pmo.selecthub.com/lcs-software-requirements-onsite/) ![SelectHub Products Cost and Pricing Guide]() [Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=Live%20Chat%20Software) **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. **Tier 2:** Supported with workarounds or add-ons that may require additional costs. Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 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