--- description: "LiveChat vs Tidio: Which solution wins in 2026? Compare pricing, features, and analyst ratings side-by-side to find the best Live Chat Software for your business." --- [Home](https://www.selecthub.com/) > [Live Chat](https://www.selecthub.com/research/live-chat/) > [Live Chat Software](https://www.selecthub.com/c/live-chat-software/) > [LiveChat](https://www.selecthub.com/p/live-chat-software/livechat/) > LiveChat vs Tidio # LiveChat vs Tidio Last Updated: November 2nd, 2026 We compared **[LiveChat](https://www.selecthub.com/p/live-chat-software/livechat/)** vs. **[Tidio](https://www.selecthub.com/p/live-chat-software/tidio/)** to help you decide which product makes more sense for you. Our comparison is based on proprietary **[Live Chat Software](https://www.selecthub.com/c/live-chat-software/)** data from our **[software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=Live+Chat+Software&cta=live-chat-software)**, user reviews and publicly available information about each product’s features and pricing. [Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Analyst Ratings](#analyst-rating-section) [Comparison Charts](#product-comparison-charts) [Screenshots](#product-screenshots) Remove Add to Compare [![LiveChat Software Tool](https://cdn.selecthub.com/products/2b7b82a7ec6de40781fd6ef338b41892-33cfd1c2a36282caa7340a92e6fd64e5/resources/normal/logo.png?1693317146)](https://www.selecthub.com/p/live-chat-software/livechat/) [![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg)](#awards-section) Remove Add to Compare [![Tidio Software Tool](https://cdn.selecthub.com/products/1fb36c4ccf88f7e67ead155496f02338-b244c40b2683c3aecd0816350a2d3988/resources/normal/logo.png?1744990905)](https://www.selecthub.com/p/live-chat-software/tidio/) [![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg)](#awards-section) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product_name=LiveChat&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2b7b82a7ec6de40781fd6ef338b41892-33cfd1c2a36282caa7340a92e6fd64e5%2Fresources%2Fnormal%2Flogo.png%3F1693317146) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product_name=LiveChat&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2b7b82a7ec6de40781fd6ef338b41892-33cfd1c2a36282caa7340a92e6fd64e5%2Fresources%2Fnormal%2Flogo.png%3F1693317146)    [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product_name=LiveChat&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2b7b82a7ec6de40781fd6ef338b41892-33cfd1c2a36282caa7340a92e6fd64e5%2Fresources%2Fnormal%2Flogo.png%3F1693317146&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product_name=LiveChat&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2b7b82a7ec6de40781fd6ef338b41892-33cfd1c2a36282caa7340a92e6fd64e5%2Fresources%2Fnormal%2Flogo.png%3F1693317146&price=2) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product_name=Tidio&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1fb36c4ccf88f7e67ead155496f02338-b244c40b2683c3aecd0816350a2d3988%2Fresources%2Fnormal%2Flogo.png%3F1744990905) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product_name=Tidio&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1fb36c4ccf88f7e67ead155496f02338-b244c40b2683c3aecd0816350a2d3988%2Fresources%2Fnormal%2Flogo.png%3F1744990905)    [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product_name=Tidio&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1fb36c4ccf88f7e67ead155496f02338-b244c40b2683c3aecd0816350a2d3988%2Fresources%2Fnormal%2Flogo.png%3F1744990905&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product_name=Tidio&product_logo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1fb36c4ccf88f7e67ead155496f02338-b244c40b2683c3aecd0816350a2d3988%2Fresources%2Fnormal%2Flogo.png%3F1744990905&price=2) ### Products Insights Overall Rating Comparison [Analyst RatingLiveChat - Analyst Score: 90 out of 100 90 Detailed Analysis](#analyst-rating-section) [User Sentiment![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) (3809 Reviews)](#user-sentiment-section) [Analyst RatingTidio - Analyst Score: 74 out of 100 74 Detailed Analysis](#analyst-rating-section) [User Sentiment![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) (2623 Reviews)](#user-sentiment-section) Price Starts From $20/User, Monthly [Free Trial is available →]() $24 Monthly, Freemium [Free Trial is available →]() Pros What we like about LiveChat and Tidio: - Connects with more than 170 third-party tools across CRM, help desk, analytics and e-commerce. - Reports and dashboards give visibility into agent activity, ticket stats and chat volume. - Built-in ticketing turns after-hours messages into tickets so nothing slips through. - Routing sends chats to the right agent automatically based on URL or department. - Unified inbox brings email, live chat and Facebook Messenger into one panel. - Drag-and-drop visual editor lets you build chatbots without writing any code. - Free plan and a 7-day trial make it easy to start without much upfront commitment. - Visitor tracking shows location, browsing history and viewed pages in real time. Cons What we dislike about LiveChat and Tidio: - Users mention occasional technical glitches that interrupt chat sessions. - Chatbot customization options feel limited to some users with specific workflow needs. - Smaller buyers find the cost a stretch compared to lighter live chat tools. - Starter plan caps chat archive history at 60 days, which can frustrate longer lookbacks. - Users say the interface takes time to learn, especially for chatbots and integrations. - The mobile app feels less polished than the desktop version for some users. - Jumping from the free plan to higher tiers can feel steep for smaller buyers. - Analytics are limited and there are no growth tools for Facebook Messenger. ### Our Review **Bottom line:** LiveChat and Tidio both handle real-time customer chat well, but they fit different buyers. Pick LiveChat if you want a deeper toolset with strong reporting and a big integration library. Pick Tidio if you want a simple, affordable starting point with a free plan and easy chatbot building. LiveChat leans toward support teams that need structure. You get a built-in ticketing system, chat routing by department or URL, and reports you can schedule and export to CSV or XLS. The marketplace connects with more than 170 tools, including Salesforce, Slack, Google Analytics and ChatBot. Tidio takes a lighter approach. The shared inbox pulls email, live chat and Facebook Messenger into one view, and the drag-and-drop editor lets you spin up chatbots without code. Visitor tracking, tags and canned responses help you act on browsing behavior in real time. Users say it's quick to learn for the basics. On price, LiveChat starts at $20 per user per month, while Tidio starts at $24 per month with a freemium tier. Both bill monthly, so the gap is small at the entry level, but Tidio's free plan gives you a way to try it without paying anything. If you run a larger support operation that needs ticketing, routing and detailed reporting, LiveChat's the safer pick. If you're a small or mid-size buyer who values ease of use, a free starting point and built-in chatbots over deep analytics, Tidio fits better. Watch out for Tidio's price jump between tiers and LiveChat's per-agent costs as your team grows. ### Analyst Rating Summary Overall Scores Based on the research and analysis by SelectHub's team of research analysts, LiveChat has an analyst rating of 90. By comparison Tidio has an analyst rating of 74. LiveChat - Analyst Score: 90 out of 100 90 Tidio - Analyst Score: 74 out of 100 74 Features Comparison **Conversation Management** Handle every customer question efficiently by seeing the full history of their interactions and automatically routing them to the right team member, ensuring nothing slips through the cracks. 93 74 **Customer Collaboration** Team up with colleagues in private side conversations right within the chat window to quickly resolve complex customer issues without making the customer wait. 66 47 **Online Visitor Management** See exactly who is browsing your site in real time, what pages they are viewing, and where they came from so you can proactively offer assistance when they need it most. 94 89 Show More [Show More]() Strengths The best features of LiveChat and Tidio as judged by user reviews and analyst validation. Integration and Extensibility Online Visitor Management Conversation Management Platform Capabilities Online Visitor Management ### Analyst Ratings for Functional Requirements Customize This Data [Customize This Data]() How LiveChat and Tidio compare against the top 5 functional requirements as defined by SelectHub project data. *LiveChat Tidio + Add Product [+ Add Product]()* Conversation Management CustomerCollaboration Online VisitorManagement Platform Capabilities Ticket Management 93 66 94 89 76 74 47 89 80 60 0 25 50 75 100 Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Read more **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Conversation Management** Handle every customer question efficiently by seeing the full history of their interactions and automatically routing them to the right team member, ensuring nothing slips through the cracks. *91%* *0%* *9%* *74%* *0%* *26%* **Customer Collaboration** Team up with colleagues in private side conversations right within the chat window to quickly resolve complex customer issues without making the customer wait. *29%* *0%* *71%* *29%* *0%* *71%* **Online Visitor Management** See exactly who is browsing your site in real time, what pages they are viewing, and where they came from so you can proactively offer assistance when they need it most. *89%* *0%* *11%* *89%* *0%* *11%* **Platform Capabilities** Connect this chat tool with all your other business systems like CRM and help desk, creating a single, powerful platform that works perfectly within your existing workflow. *86%* *0%* *14%* *76%* *0%* *24%* **Ticket Management** Turn any live chat conversation into a support ticket instantly, making sure no follow-up request is ever missed and every customer issue is tracked and resolved. *70%* *10%* *20%* *30%* *0%* *70%* **Customize This Data For Your Unique Needs** and compare feature capabilities head-to-head CUSTOMIZE NOW [CUSTOMIZE NOW]() ### Analyst Ratings for Technical Requirements Customize This Data [Customize This Data]() Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Read more **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Integration And Extensibility** Connect this tool with all the other software you already use, creating a seamless workflow that lets you pull up customer details and log activity instantly. *100%* *0%* *0%* *67%* *0%* *33%* **Requirements Summary** Of typical requirements, 83% are fully supported out of the box by LiveChat including Integration And Extensibility, Conversation Management and Online Visitor Management. Tidio supports 65.9% and excels at Online Visitor Management, Platform Capabilities and Conversation Management. LiveChat has an analyst rating of 90 and a user sentiment rating of 'excellent' based on 3809 reviews, while Tidio has an analyst rating of 74 and a user sentiment rating of 'excellent' based on 2623 reviews. LiveChat and Tidio are both SelectHub award-winners. ### User Sentiment Summary LiveChat has a user sentiment rating of 92 based on 3809 reviews. Tidio has a user sentiment rating of 94 based on 2623 reviews. ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 3809 reviews ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 2623 reviews Synopsis Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 92% *of users recommend this product* LiveChat has a 'excellent' User Satisfaction Rating of 92% when considering 3809 user reviews from 4 recognized software review sites. 94% *of users recommend this product* Tidio has a 'excellent' User Satisfaction Rating of 94% when considering 2623 user reviews from 3 recognized software review sites. User Review Scores**G2.com, Inc** **4.5** (759) **4.7** (1799) **Software Advice, Inc** **4.7** (1298) **4.7** (258) **Capterra Inc** **4.6** (1709) **4.7** (566) **Gartner, Inc** **4.9** (43) n/a ### Awards SelectHub awards earned by these products based on a comprehensive analysis by our research analysts. SelectHub research analysts have evaluated LiveChat and concluded it deserves the award for the Best Overall Live Chat Software available today and earns best-in-class honors for Integration and Extensibility. LiveChat stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![Analysts' Pick Award](<> "Analysts' Pick Award") ![User Favorite Award](<> "User Favorite Award") Show more ![Integration and Extensibility Award](<> "Integration and Extensibility Award") Tidio stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award](<> "User Favorite Award") ### Product Assistance Training Resources Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Support Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ### Product Basics Company Size i Small Medium Large Small Medium Large Platforms Supported Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Deployment Supported Cloud On-Premise Mobile Cloud On-Premise Mobile Comparison of Top Alternatives [LiveChat Alternatives](https://www.selecthub.com/live-chat-software/livechat/alternatives/) [Tidio Alternatives](https://www.selecthub.com/live-chat-software/tidio/alternatives/) ### Screenshots ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() ### Key Features - **Chat routing** – Sends incoming chats to the right agent automatically using rules like URL or department, with manual queue selection as a fallback. - **Ticketing system** – Creates tickets from chat or email, assigns owners, schedules follow-ups and saves after-hours messages so nothing gets dropped. - **Reporting suite** – Tracks agent activity, ticket stats and chat volume, with scheduled reports you can export to CSV or XLS. - **Marketplace integrations** – Connects with more than 170 third-party tools, including Salesforce, Slack, Google Analytics, ChatBot and MailChimp. - **Eye-catcher widget** – Lets you add images or GIFs to the chat widget to draw visitor attention and lift engagement. - **Visitor list** – Shows location, browsing history and viewed pages in real time so you can personalize greetings and segment by behavior. - **Shared inbox** – Pulls conversations from multiple websites and channels into one panel, with tags and canned responses for recurring questions. - **Visual chatbots** – Builds codeless chatbots using a drag-and-drop editor with triggers, actions and conditions to capture leads or handle FAQs. - **Live chat widget** – Customizes color and placement, supports unlimited chatbots and lets you display chat on specific pages. - **Core integrations** – Connects with popular CRMs, analytics platforms and ecommerce tools to keep customer data in sync. ### Top Alternatives in Live Chat Software [![Chaport Software Tool]()--- Chaport](https://www.selecthub.com/p/live-chat-software/chaport/) [![Chatra Software Tool]()--- Chatra](https://www.selecthub.com/p/live-chat-software/chatra/) [![Crisp Software Tool]()--- Crisp](https://www.selecthub.com/p/live-chat-software/crisp/) [![Freshchat Software Tool]()--- Freshchat](https://www.selecthub.com/p/live-chat-software/freshchat/) [![Intercom Software Tool]()--- Intercom](https://www.selecthub.com/p/live-chat-software/intercom/) [![JivoChat Software Tool]()--- JivoChat](https://www.selecthub.com/p/live-chat-software/jivochat/) [![LiveAgent Software Tool]()--- LiveAgent](https://www.selecthub.com/p/help-desk-software/liveagent/) [![Olark Software Tool]()--- Olark](https://www.selecthub.com/p/live-chat-software/olark/) [![Pure Chat Software Tool]()--- Pure Chat](https://www.selecthub.com/p/live-chat-software/pure-chat/) [![Smartsupp Software Tool]()--- Smartsupp](https://www.selecthub.com/p/live-chat-software/smartsupp/) ### Related Categories LiveChat and Tidio can also be found with other leading products in these categories: [Conversational AI Platforms](https://www.selecthub.com/c/conversational-ai-platforms/) [Help Desk Software](https://www.selecthub.com/c/help-desk-software/) Show more [Conversational AI Platforms](https://www.selecthub.com/c/conversational-ai-platforms/) [Help Desk Software](https://www.selecthub.com/c/help-desk-software/) Show more ### Head-to-Head Comparison ![LiveChat Software Tool]() ![Chaport Software Tool]() [LiveChat VS Chaport](https://www.selecthub.com/live-chat-software/livechat-vs-chaport/) ![LiveChat Software Tool]() ![Chatra Software Tool]() [LiveChat VS Chatra](https://www.selecthub.com/live-chat-software/livechat-vs-chatra/) ![LiveChat Software Tool]() ![Crisp Software Tool]() [LiveChat VS Crisp](https://www.selecthub.com/live-chat-software/crisp-vs-livechat/) ![LiveChat Software Tool]() ![Freshchat Software Tool]() [LiveChat VS Freshchat](https://www.selecthub.com/live-chat-software/livechat-vs-freshchat/) ![LiveChat Software Tool]() ![Intercom Software Tool]() [LiveChat VS Intercom](https://www.selecthub.com/live-chat-software/intercom-vs-livechat/) ![LiveChat Software Tool]() ![JivoChat Software Tool]() [LiveChat VS JivoChat](https://www.selecthub.com/live-chat-software/livechat-vs-jivochat/) ![LiveChat Software Tool]() ![Olark Software Tool]() [LiveChat VS Olark](https://www.selecthub.com/live-chat-software/livechat-vs-olark/) ![LiveChat Software Tool]() ![Pure Chat Software Tool]() [LiveChat VS Pure Chat](https://www.selecthub.com/live-chat-software/livechat-vs-pure-chat/) ![LiveChat Software Tool]() ![Smartsupp Software Tool]() [LiveChat VS Smartsupp](https://www.selecthub.com/live-chat-software/livechat-vs-smartsupp/) ![LiveChat Software Tool]() ![tawk.to Software Tool]() [LiveChat VS tawk.to](https://www.selecthub.com/live-chat-software/livechat-vs-tawk-to/) ![LiveChat Software Tool]() ![Tidio Software Tool]() [LiveChat VS Tidio](https://www.selecthub.com/live-chat-software/livechat-vs-tidio/) ![LiveChat Software Tool]() ![Userlike Software Tool]() [LiveChat VS Userlike](https://www.selecthub.com/live-chat-software/livechat-vs-userlike/) **About SelectHub (and our data)** We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies. WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more... ![SelectHub Products Reporting and Analytics]() [Build Your Requirements](https://pmo.selecthub.com/lcs-software-requirements-onsite/) ![SelectHub Products Cost and Pricing Guide]() [Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=Live%20Chat%20Software) **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. **Tier 2:** Supported with workarounds or add-ons that may require additional costs. Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 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