[Home](https://www.selecthub.com/) \> [Live Chat](https://www.selecthub.com/category/live-chat/) \> [Live Chat Software](https://www.selecthub.com/c/live-chat-software/) \> [Intercom](https://www.selecthub.com/p/live-chat-software/intercom/) \> Intercom vs Olark # Intercom vs Olark Last Updated: June 1st, 2026 Our analysts compared [Intercom](https://www.selecthub.com/p/live-chat-software/intercom/) vs [Olark](https://www.selecthub.com/p/live-chat-software/olark/) based on data from our 400+ point analysis of [Live Chat Software](https://www.selecthub.com/c/live-chat-software/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=Live Chat Software&cta=live-chat-software). [Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Analyst Ratings](#analyst-rating-section) [Comparison Charts](#product-comparison-charts) [Screenshots](#product-screenshots) Remove Add to Compare [![Intercom Software Tool](https://cdn.selecthub.com/products/889fbd1aec443cef389ea10c93b498d8-874fb916b476c77ce197dde3210c39a2/resources/normal/logo.png?1709831573)](https://www.selecthub.com/p/live-chat-software/intercom/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) Remove Add to Compare [![Olark Software Tool](https://cdn.selecthub.com/products/6f3e29a35278d71c7f65495871231324-1f24fc317bc39283ae2f5724e71bbae1/resources/normal/logo.png?1718839821)](https://www.selecthub.com/p/live-chat-software/olark/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=Intercom&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F889fbd1aec443cef389ea10c93b498d8-874fb916b476c77ce197dde3210c39a2%2Fresources%2Fnormal%2Flogo.png%3F1709831573) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=Intercom&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F889fbd1aec443cef389ea10c93b498d8-874fb916b476c77ce197dde3210c39a2%2Fresources%2Fnormal%2Flogo.png%3F1709831573) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Intercom&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F889fbd1aec443cef389ea10c93b498d8-874fb916b476c77ce197dde3210c39a2%2Fresources%2Fnormal%2Flogo.png%3F1709831573&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Intercom&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F889fbd1aec443cef389ea10c93b498d8-874fb916b476c77ce197dde3210c39a2%2Fresources%2Fnormal%2Flogo.png%3F1709831573&price=2) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=Olark&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F6f3e29a35278d71c7f65495871231324-1f24fc317bc39283ae2f5724e71bbae1%2Fresources%2Fnormal%2Flogo.png%3F1718839821) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=Olark&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F6f3e29a35278d71c7f65495871231324-1f24fc317bc39283ae2f5724e71bbae1%2Fresources%2Fnormal%2Flogo.png%3F1718839821) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Olark&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F6f3e29a35278d71c7f65495871231324-1f24fc317bc39283ae2f5724e71bbae1%2Fresources%2Fnormal%2Flogo.png%3F1718839821&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Olark&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F6f3e29a35278d71c7f65495871231324-1f24fc317bc39283ae2f5724e71bbae1%2Fresources%2Fnormal%2Flogo.png%3F1718839821&price=2) ### Products Insights Overall Rating Comparison [ Analyst Rating 82 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (3224 Reviews) ](#user-sentiment-section) [ Analyst Rating 78 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) (924 Reviews) ](#user-sentiment-section) Price Starts From $39/Seat, Monthly [ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Intercom&category=Live Chat Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/889fbd1aec443cef389ea10c93b498d8-874fb916b476c77ce197dde3210c39a2/resources/normal/logo.png?1709831573) $29/Seat, Monthly [ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Olark&category=Live Chat Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/6f3e29a35278d71c7f65495871231324-1f24fc317bc39283ae2f5724e71bbae1/resources/normal/logo.png?1718839821) Pros What we like about Intercom and Olark: * Code-free chatbots triage conversations, target leads and engage high-intent visitors automatically. * Users find the platform intuitive, with helpful onboarding resources and training guides. * Macros and pre-written replies keep support consistent when live agents aren't around. * Connects with tools like Marketo, Shopify and Stripe to sync data across the stack. * Clean, intuitive interface gets teams up and running with minimal training time. * Real-time reporting surfaces chat volume, engagement and agent performance at a glance. * Pre-chat surveys and customizable forms gather visitor details before conversations start. * Free 14-day trial lets you test the platform before committing to a plan. Cons What we dislike about Intercom and Olark: * Pricing is hard to understand and skews expensive for smaller teams. * Internal reporting can feel limited and sometimes inaccurate, according to users. * Heavier feature set means more to learn than a basic live chat tool. * No custom chatbots, so automated triage and lead qualification are off the table. * Doesn't offer video chat or a mobile app for agents on the go. * Per-operator pricing can get expensive as your support team scales. ### Our Review **Bottom line:** Intercom and Olark both handle live chat, but they're built for different buyers. Intercom suits growing teams that want chatbots, product tours and multi-channel messaging in one platform. Olark fits small to mid-sized businesses that just want a simple, affordable chat widget on their site. Intercom starts at $39 per seat per month and Olark starts at $29 per seat per month. Olark's lower entry price and straightforward per-operator model make it easier to budget for smaller teams. Users tell us Intercom's pricing can feel hard to parse and skew expensive as you add features. If you need automation, Intercom pulls ahead. You get code-free bots that triage chats, qualify leads and route conversations. You also get product tours, email campaigns and a visual builder for behavior-based messaging. Olark sticks to core live chat and doesn't include custom bots at all. Olark is the better pick if you want something light. The interface is clean, setup is quick and pre-chat surveys plus canned responses cover most day-to-day needs. It also supports over 100 languages and integrates with common CRMs, help desks and ecommerce tools. Skip Olark if you need a mobile app for agents, video chat or custom bots — it doesn't offer any of those. Skip Intercom if your use case is straightforward chat and you don't want to pay for features you won't touch. Reporting depth is a tradeoff on both sides, so check the analytics views before you commit. ### Analyst Rating Summary Overall Scores Based on the research and analysis by SelectHub's team of research analysts, Intercom has an analyst rating of 82\. By comparison Olark has an analyst rating of 78\. 82 78 Features Comparison **Conversation Management** Handle every customer question efficiently by seeing the full history of their interactions and automatically routing them to the right team member, ensuring nothing slips through the cracks. 83 84 **Customer Collaboration** Team up with colleagues in private side conversations right within the chat window to quickly resolve complex customer issues without making the customer wait. 50 59 **Online Visitor Management** See exactly who is browsing your site in real time, what pages they are viewing, and where they came from so you can proactively offer assistance when they need it most. 100 94 [Show More](#) [Show More](https://pmo.selecthub.com/customize-data/?category=Live Chat Software) Strengths The best features of Intercom and Olark as judged by user reviews and analyst validation. Online Visitor Management Integration and Extensibility Online Visitor Management ### Analyst Ratings for Functional Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Live Chat Software) How Intercom and Olark compare against the top 5 functional requirements as defined by SelectHub project data. Intercom Olark \+ Add Product [\+ Add Product](https://pmo.selecthub.com/customize-data/?category=Live Chat Software) Conversation Management CustomerCollaboration Online VisitorManagement Platform Capabilities Ticket Management 83 50 100 83 65 84 59 94 80 56 0 25 50 75 100 Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Conversation Management** Handle every customer question efficiently by seeing the full history of their interactions and automatically routing them to the right team member, ensuring nothing slips through the cracks. 74% 0% 26% 82% 5% 13% **Customer Collaboration** Team up with colleagues in private side conversations right within the chat window to quickly resolve complex customer issues without making the customer wait. 29% 0% 71% 29% 14% 57% **Online Visitor Management** See exactly who is browsing your site in real time, what pages they are viewing, and where they came from so you can proactively offer assistance when they need it most. 100% 0% 0% 89% 0% 11% **Platform Capabilities** Connect this chat tool with all your other business systems like CRM and help desk, creating a single, powerful platform that works perfectly within your existing workflow. 76% 0% 24% 71% 5% 24% **Ticket Management** Turn any live chat conversation into a support ticket instantly, making sure no follow-up request is ever missed and every customer issue is tracked and resolved. 40% 0% 60% 11% 0% 89% **Customize This Data For Your Unique Needs** and compare feature capabilities head-to-head [CUSTOMIZE NOW](#) [CUSTOMIZE NOW](https://pmo.selecthub.com/customize-data/?category=Live Chat Software) ### Analyst Ratings for Technical Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Live Chat Software) Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Integration And Extensibility** Connect this tool with all the other software you already use, creating a seamless workflow that lets you pull up customer details and log activity instantly. 89% 0% 11% 67% 0% 33% **Requirements Summary** Of typical requirements, 72.7% are fully supported out of the box by Intercom including Online Visitor Management, Integration And Extensibility and Platform Capabilities. Olark supports 59.3% and excels at Online Visitor Management, Conversation Management and Integration And Extensibility. Intercom has an analyst rating of 82 and a user sentiment rating of 'great' based on 3224 reviews, while Olark has an analyst rating of 78 and a user sentiment rating of 'excellent' based on 924 reviews. Intercom is a SelectHub award-winner. ### User Sentiment Summary Intercom has a user sentiment rating of 89 based on 3224 reviews. Olark has a user sentiment rating of 91 based on 924 reviews. ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 3224 reviews ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 924 reviews Synopsis Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 89% of users recommend this product Intercom has a 'great' User Satisfaction Rating of 89% when considering 3224 user reviews from 6 recognized software review sites. 91% of users recommend this product Olark has a 'excellent' User Satisfaction Rating of 91% when considering 924 user reviews from 2 recognized software review sites. User Review Scores **FinancesOnline** **5.0** (19) n/a **G2.com, Inc** **4.4** (1333) n/a **Software Advice, Inc** **4.52** (859) **4.55** (462) **Capterra Inc** **4.5** (754) **4.5** (462) **Gartner, Inc** **4.4** (147) n/a **TrustRadius** **4.2** (112) n/a ### Awards SelectHub awards earned by these products based on a comprehensive analysis by our research analysts. SelectHub research analysts have evaluated Intercom and concluded it earns best-in-class honors for Online Visitor Management. ![Online Visitor Management Award]() Olark stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award]() ### Product Assistance Training Resources Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support ### Product Basics Company Size i Small Medium Large Small Medium Large Platforms Supported Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Deployment Supported Cloud On-Premise Mobile Cloud On-Premise Mobile Comparison of Top Alternatives [ Intercom Alternatives](https://www.selecthub.com/live-chat-software/intercom/alternatives/) [ Olark Alternatives](https://www.selecthub.com/live-chat-software/olark/alternatives/) ### Screenshots ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() ### Key Features * **Custom chatbots** – Build code-free bots that triage conversations, qualify leads and engage visitors based on behavior, going well beyond basic chat. * **Team inbox** – Route web, mobile, email and social messages into one inbox with separate queues for support and sales and internal notes for collaboration. * **Product tours** – Create interactive in-app guides to onboard new customers and walk them through features without writing code. * **Campaign builder** – Use a drag-and-drop visual builder to send behavior-based in-app messages, emails and feature announcements across the customer journey. * **Mobile carousels** – Send dynamic in-app carousel messages on mobile with deep links, device permissions and the option to start a chat from any screen. * **Chat automation** – Set up rules to route chats to the right department and trigger automated messages based on browsing details like location or referring URL. * **Team management** – Track agent activity, cap the number of chats per agent and reassign conversations to the next available rep when needed. * **Pre-chat surveys** – Use customizable chatbox forms to collect visitor details and questions before a chat starts, and capture offline messages as emails. * **Reporting and analytics** – Filter chats by satisfaction rating or tag, surface the most frequent topics and get automatic daily, weekly or monthly email summaries. * **Branded chatbox** – Customize the chat widget's shape, size, color and position to match your site, with human avatars and over 100 supported languages. ### Top Alternatives in Live Chat Software [ Chaport ](https://www.selecthub.com/p/live-chat-software/chaport/) [ Chatra ](https://www.selecthub.com/p/live-chat-software/chatra/) [ Crisp ](https://www.selecthub.com/p/live-chat-software/crisp/) [ Drift ](https://www.selecthub.com/p/live-chat-software/drift-ai/) [ Freshchat ](https://www.selecthub.com/p/live-chat-software/freshchat/) [ JivoChat ](https://www.selecthub.com/p/live-chat-software/jivochat/) [ LiveAgent ](https://www.selecthub.com/p/help-desk-software/liveagent/) [ LiveChat ](https://www.selecthub.com/p/live-chat-software/livechat/) [ Olark ](https://www.selecthub.com/p/live-chat-software/olark/) [ Pure Chat ](https://www.selecthub.com/p/live-chat-software/pure-chat/) [ Smartsupp ](https://www.selecthub.com/p/live-chat-software/smartsupp/) [ tawk.to ](https://www.selecthub.com/p/live-chat-software/tawk-to/) [ Tidio ](https://www.selecthub.com/p/live-chat-software/tidio/) [ Userlike ](https://www.selecthub.com/p/live-chat-software/userlike/) [ Zoho SalesIQ ](https://www.selecthub.com/p/customer-engagement-platforms/zoho-salesiq/) ### Related Categories Intercom and Olark can also be found with other leading products in these categories: [ AI Chatbots ](https://www.selecthub.com/c/chatbot-software/) [ CCM Software ](https://www.selecthub.com/c/customer-communication-management-software/) [ Conversational AI Platforms ](https://www.selecthub.com/c/conversational-ai-platforms/) [ Customer Service Software ](https://www.selecthub.com/c/customer-service-software/) [ Customer Success Software ](https://www.selecthub.com/c/customer-success-software/) [ Help Desk Software ](https://www.selecthub.com/c/help-desk-software/) [ Remote Desktop Software ](https://www.selecthub.com/c/remote-desktop-software/) Show more [ AI Chatbots ](https://www.selecthub.com/c/chatbot-software/) [ Conversational AI Platforms ](https://www.selecthub.com/c/conversational-ai-platforms/) Show more ### Head-to-Head Comparison ![Intercom Software Tool]() ![Chaport Software Tool]() [Intercom VS Chaport](https://www.selecthub.com/live-chat-software/intercom-vs-chaport/) ![Intercom Software Tool]() ![Chatra Software Tool]() [Intercom VS Chatra](https://www.selecthub.com/live-chat-software/intercom-vs-chatra/) ![Intercom Software Tool]() ![Crisp Software Tool]() [Intercom VS Crisp](https://www.selecthub.com/live-chat-software/crisp-vs-intercom/) ![Intercom Software Tool]() ![Drift Software Tool]() [Intercom VS Drift](https://www.selecthub.com/live-chat-software/intercom-vs-drift-ai/) ![Intercom Software Tool]() ![JivoChat Software Tool]() [Intercom VS JivoChat](https://www.selecthub.com/live-chat-software/intercom-vs-jivochat/) ![Intercom Software Tool]() ![LiveChat Software Tool]() [Intercom VS LiveChat](https://www.selecthub.com/live-chat-software/intercom-vs-livechat/) ![Intercom Software Tool]() ![Olark Software Tool]() [Intercom VS Olark](https://www.selecthub.com/live-chat-software/intercom-vs-olark/) ![Intercom Software Tool]() ![Pure Chat Software Tool]() [Intercom VS Pure Chat](https://www.selecthub.com/live-chat-software/intercom-vs-pure-chat/) ![Intercom Software Tool]() ![Smartsupp Software Tool]() [Intercom VS Smartsupp](https://www.selecthub.com/live-chat-software/intercom-vs-smartsupp/) ![Intercom Software Tool]() ![tawk.to Software Tool]() [Intercom VS tawk.to](https://www.selecthub.com/live-chat-software/intercom-vs-tawk-to/) ![Intercom Software Tool]() ![Tidio Software Tool]() [Intercom VS Tidio](https://www.selecthub.com/live-chat-software/intercom-vs-tidio/) ![Intercom Software Tool]() ![Userlike Software Tool]() [Intercom VS Userlike](https://www.selecthub.com/live-chat-software/intercom-vs-userlike/) **About SelectHub (and our data)** We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies. WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more... ![SelectHub Products Reporting and Analytics]() [ Build Your Requirements](https://pmo.selecthub.com/lcs-software-requirements-onsite/) ![SelectHub Products Cost and Pricing Guide]() [ Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=Live%20Chat%20Software) **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. **Tier 2:** Supported with workarounds or add-ons that may require additional costs. Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 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