[Home](https://www.selecthub.com/) \> [Live Chat](https://www.selecthub.com/category/live-chat/) \> [Live Chat Software](https://www.selecthub.com/c/live-chat-software/) \> [Intercom](https://www.selecthub.com/p/live-chat-software/intercom/) \> Intercom vs Chatra # Intercom vs Chatra Last Updated: June 1st, 2026 Our analysts compared [Intercom](https://www.selecthub.com/p/live-chat-software/intercom/) vs [Chatra](https://www.selecthub.com/p/live-chat-software/chatra/) based on data from our 400+ point analysis of [Live Chat Software](https://www.selecthub.com/c/live-chat-software/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=Live Chat Software&cta=live-chat-software). [Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Analyst Ratings](#analyst-rating-section) [Comparison Charts](#product-comparison-charts) [Screenshots](#product-screenshots) Remove Add to Compare [![Intercom Software Tool](https://cdn.selecthub.com/products/889fbd1aec443cef389ea10c93b498d8-874fb916b476c77ce197dde3210c39a2/resources/normal/logo.png?1709831573)](https://www.selecthub.com/p/live-chat-software/intercom/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) Remove Add to Compare [![Chatra Software Tool](https://cdn.selecthub.com/products/44885837c518b06e3f98b41ab8cedc0f-dc1635b1366ffe04ad74e3e59214abc2/resources/normal/logo.png?1693319182)](https://www.selecthub.com/p/live-chat-software/chatra/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=Intercom&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F889fbd1aec443cef389ea10c93b498d8-874fb916b476c77ce197dde3210c39a2%2Fresources%2Fnormal%2Flogo.png%3F1709831573) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=Intercom&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F889fbd1aec443cef389ea10c93b498d8-874fb916b476c77ce197dde3210c39a2%2Fresources%2Fnormal%2Flogo.png%3F1709831573) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Intercom&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F889fbd1aec443cef389ea10c93b498d8-874fb916b476c77ce197dde3210c39a2%2Fresources%2Fnormal%2Flogo.png%3F1709831573&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Intercom&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F889fbd1aec443cef389ea10c93b498d8-874fb916b476c77ce197dde3210c39a2%2Fresources%2Fnormal%2Flogo.png%3F1709831573&price=2) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=Chatra&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F44885837c518b06e3f98b41ab8cedc0f-dc1635b1366ffe04ad74e3e59214abc2%2Fresources%2Fnormal%2Flogo.png%3F1693319182) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=Chatra&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F44885837c518b06e3f98b41ab8cedc0f-dc1635b1366ffe04ad74e3e59214abc2%2Fresources%2Fnormal%2Flogo.png%3F1693319182) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Chatra&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F44885837c518b06e3f98b41ab8cedc0f-dc1635b1366ffe04ad74e3e59214abc2%2Fresources%2Fnormal%2Flogo.png%3F1693319182&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Chatra&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F44885837c518b06e3f98b41ab8cedc0f-dc1635b1366ffe04ad74e3e59214abc2%2Fresources%2Fnormal%2Flogo.png%3F1693319182&price=2) ### Products Insights Overall Rating Comparison [ Analyst Rating 82 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (3224 Reviews) ](#user-sentiment-section) [ Analyst Rating 72 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) (919 Reviews) ](#user-sentiment-section) Price Starts From $39/Seat, Monthly [ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Intercom&category=Live Chat Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/889fbd1aec443cef389ea10c93b498d8-874fb916b476c77ce197dde3210c39a2/resources/normal/logo.png?1709831573) $17/Agent, Monthly, Freemium [ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Chatra&category=Live Chat Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/44885837c518b06e3f98b41ab8cedc0f-dc1635b1366ffe04ad74e3e59214abc2/resources/normal/logo.png?1693319182) Pros What we like about Intercom and Chatra: **Usability:** The platform is easy to use, straightforward and intuitive, according to 94% of users who commented on this aspect. **Customer Support:** According to 74% of users who mentioned this, support reps are knowledgeable and helpful. **Training:** Of the total users who commented on this feature, 90% liked the onboarding resources, training guides and simplicity of navigation. **Communication:** 90% of users who commented on this appreciated being able to answer a high volume of questions, customize bots, automate responses and organize conversations. **Easy to Use:** Chatra is known for its user-friendly interface and intuitive design, making it simple for both agents and customers to navigate and utilize its features effectively. **Affordable Pricing:** Chatra offers competitive pricing plans, including a free plan with basic features, making it accessible to businesses of all sizes and budgets. **Customization Options:** Users appreciate the ability to customize the chat widget's appearance to match their branding and website design, creating a seamless and integrated experience for visitors. **Integrations:** Chatra integrates with various popular platforms and tools, such as CRMs, email marketing services, and helpdesk software, allowing businesses to streamline their workflows and improve efficiency. Cons What we dislike about Intercom and Chatra: **Value for Money:** The pricing is hard to understand and skews expensive, according to 100% of users who mentioned this. **Reporting:** According to 67% of users who reviewed this feature, internal reports are limited and inaccurate. **Limited Customization:** Users express frustration over the inability to customize certain aspects of the chat widget's appearance, such as modifying the color scheme to align with their brand aesthetics. **Reporting Features:** There are complaints about the platform's reporting capabilities, citing a lack of detailed analytics and insights into chat interactions, making it difficult to assess agent performance and identify areas for improvement. **Mobile App Functionality:** Some users find the mobile app to be less intuitive and feature-rich compared to the desktop version, impacting their ability to manage chats and respond to customer inquiries effectively on the go. ### Our Review Intercom offers a comprehensive platform to manage communications and increase engagement, via chatbots, product tours, email campaigns, automated answers and more. Based on user reviews, the product offers an intuitive interface, excellent customer support and useful onboarding resources. Users appreciated that they can customize automated tasks and in-app messages. Many reviewers also liked that they can assign conversations, use add-ons, send emails, send attachments and handle all customer outreach from a single platform. However, some users mentioned that the product is expensive and has limited reporting capabilities. All things considered, Intercom is a great solution for businesses in need of a complete communications platform. Show more Is Chatra all it's cracked up to be? User reviews from the past year suggest that Chatra is a solid choice for businesses looking for a live chat solution that is easy to use and affordable. Users praise Chatra for its intuitive interface, which makes it easy to set up and manage conversations. They also appreciate the software's robust feature set, which includes canned responses, conversation tracking, and integrations with other software. However, some users have noted that Chatra's reporting features are not as comprehensive as those offered by some of its competitors, such as Intercom or Zendesk. What sets Chatra apart is its focus on small to medium-sized businesses (SMBs). The software's pricing plans are designed to be accessible to businesses of all sizes, and its features are tailored to the needs of SMBs. For example, Chatra's "triggered messages" feature allows businesses to automatically send messages to visitors based on their behavior on the website, such as time spent on a page or pages visited. This can be a valuable tool for SMBs that are looking to increase engagement and conversions. Overall, Chatra is a good option for businesses that are looking for an affordable and easy-to-use live chat solution. Its focus on SMBs makes it a particularly good choice for businesses that are just starting out or that have limited resources. Show more ### Analyst Rating Summary Overall Scores Based on the research and analysis by SelectHub's team of research analysts, Intercom has an analyst rating of 82\. By comparison Chatra has an analyst rating of 72\. 82 72 Features Comparison **Conversation Management** Handle every customer question efficiently by seeing the full history of their interactions and automatically routing them to the right team member, ensuring nothing slips through the cracks. 83 78 **Customer Collaboration** Team up with colleagues in private side conversations right within the chat window to quickly resolve complex customer issues without making the customer wait. 50 39 **Online Visitor Management** See exactly who is browsing your site in real time, what pages they are viewing, and where they came from so you can proactively offer assistance when they need it most. 100 89 [Show More](#) [Show More](https://pmo.selecthub.com/customize-data/?category=Live Chat Software) Strengths The best features of Intercom and Chatra as judged by user reviews and analyst validation. Online Visitor Management Integration and Extensibility Online Visitor Management ### Analyst Ratings for Functional Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Live Chat Software) How Intercom and Chatra compare against the top 5 functional requirements as defined by SelectHub project data. Intercom Chatra \+ Add Product [\+ Add Product](https://pmo.selecthub.com/customize-data/?category=Live Chat Software) Conversation Management CustomerCollaboration Online VisitorManagement Platform Capabilities Ticket Management 83 50 100 83 65 78 39 89 80 40 0 25 50 75 100 Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Conversation Management** Handle every customer question efficiently by seeing the full history of their interactions and automatically routing them to the right team member, ensuring nothing slips through the cracks. 74% 0% 26% 78% 0% 22% **Customer Collaboration** Team up with colleagues in private side conversations right within the chat window to quickly resolve complex customer issues without making the customer wait. 29% 0% 71% 29% 0% 71% **Online Visitor Management** See exactly who is browsing your site in real time, what pages they are viewing, and where they came from so you can proactively offer assistance when they need it most. 100% 0% 0% 89% 0% 11% **Platform Capabilities** Connect this chat tool with all your other business systems like CRM and help desk, creating a single, powerful platform that works perfectly within your existing workflow. 76% 0% 24% 76% 0% 24% **Ticket Management** Turn any live chat conversation into a support ticket instantly, making sure no follow-up request is ever missed and every customer issue is tracked and resolved. 40% 0% 60% 0% 0% 100% **Customize This Data For Your Unique Needs** and compare feature capabilities head-to-head [CUSTOMIZE NOW](#) [CUSTOMIZE NOW](https://pmo.selecthub.com/customize-data/?category=Live Chat Software) ### Analyst Ratings for Technical Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Live Chat Software) Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Integration And Extensibility** Connect this tool with all the other software you already use, creating a seamless workflow that lets you pull up customer details and log activity instantly. 89% 0% 11% 61% 0% 39% **Requirements Summary** Of typical requirements, 72.7% are fully supported out of the box by Intercom including Online Visitor Management, Integration And Extensibility and Platform Capabilities. Chatra supports 62.5% and excels at Online Visitor Management, Conversation Management and Platform Capabilities. Intercom has an analyst rating of 82 and a user sentiment rating of 'great' based on 3224 reviews, while Chatra has an analyst rating of 72 and a user sentiment rating of 'excellent' based on 919 reviews. Intercom is a SelectHub award-winner. ### User Sentiment Summary Intercom has a user sentiment rating of 89 based on 3224 reviews. Chatra has a user sentiment rating of 94 based on 919 reviews. ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 3224 reviews ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 919 reviews Synopsis Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 89% of users recommend this product Intercom has a 'great' User Satisfaction Rating of 89% when considering 3224 user reviews from 6 recognized software review sites. 94% of users recommend this product Chatra has a 'excellent' User Satisfaction Rating of 94% when considering 919 user reviews from 3 recognized software review sites. User Review Scores **FinancesOnline** **5.0** (19) n/a **G2.com, Inc** **4.4** (1333) **4.2** (30) **Software Advice, Inc** **4.52** (859) **4.7** (435) **Capterra Inc** **4.5** (754) **4.7** (454) **Gartner, Inc** **4.4** (147) n/a **TrustRadius** **4.2** (112) n/a ### Awards SelectHub awards earned by these products based on a comprehensive analysis by our research analysts. SelectHub research analysts have evaluated Intercom and concluded it earns best-in-class honors for Online Visitor Management. ![Online Visitor Management Award]() Chatra stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award]() ### Product Assistance Training Resources Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support ### Product Basics Company Size i Small Medium Large Small Medium Large Platforms Supported Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Deployment Supported Cloud On-Premise Mobile Cloud On-Premise Mobile Comparison of Top Alternatives [ Intercom Alternatives](https://www.selecthub.com/live-chat-software/intercom/alternatives/) [ Chatra Alternatives](https://www.selecthub.com/live-chat-software/chatra/alternatives/) ### Screenshots ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() ### Key Features * **Mobile Carousels:** Manage communication with a customizable, code-free interface on a single or multiple screens. Request device permissions, add deep links, send dynamic carousel messages, open URLs, start conversations in the messenger and give users the option to chat with support. * **Team Messaging:** Organize and respond to conversations on web, mobile and email and social channels from a central location. Create separate inboxes for support and sales, set permissions and use notes to collaborate on difficult questions. * **Product Tours:** Create customizable interactive guides to orient new customers and explain products. * **Series Visual Campaign Builder:** Use a drag-and-drop visual campaign builder to create behavior-based customer messaging campaigns. Send in-app and in-product messages and make feature announcements. Adjust paths for wait time, message type and unique tags. * **Conversational Support:** Manage, route and prioritize conversations. Automate answers to common questions with the Resolution Bot. Customize user experience with intelligent chatbots based on customer behavior. read more... * **Color-Coded Names:** Generates name and color code for each visitor automatically. Keep track and maintain browsing history in real time. * **Smart Chat Distribution:** Maintain conversations by being the first to react. If an agent cannot respond within a specific timeframe, the chat gets transferred to other team members. It changes the agent’s status as offline if the agent is busy and sends a follow-up email simultaneously. * **Chat Reviews:** Provides unlimited chat reviews. It allows an agent to review multiple chats on the phone while talking to another customer on the system. * **Visitor Lists:** Provides the number of online visitors and starts interacting manually. It allows agents to target customers from different locations. Customize the type of information required, including current web page, referrer, location, browser and more. Highlight visitors with different colors to know their ongoing status. * **Automated Answers:** Sends messages with questions, offers or discounts and provides the visitor with multiple reply options. After choosing the preferred option, the bot sends another automated message. read more... ### Top Alternatives in Live Chat Software [ Chaport ](https://www.selecthub.com/p/live-chat-software/chaport/) [ Chatra ](https://www.selecthub.com/p/live-chat-software/chatra/) [ Crisp ](https://www.selecthub.com/p/live-chat-software/crisp/) [ Drift ](https://www.selecthub.com/p/live-chat-software/drift-ai/) [ Freshchat ](https://www.selecthub.com/p/live-chat-software/freshchat/) [ JivoChat ](https://www.selecthub.com/p/live-chat-software/jivochat/) [ LiveAgent ](https://www.selecthub.com/p/help-desk-software/liveagent/) [ LiveChat ](https://www.selecthub.com/p/live-chat-software/livechat/) [ Olark ](https://www.selecthub.com/p/live-chat-software/olark/) [ Pure Chat ](https://www.selecthub.com/p/live-chat-software/pure-chat/) [ Smartsupp ](https://www.selecthub.com/p/live-chat-software/smartsupp/) [ tawk.to ](https://www.selecthub.com/p/live-chat-software/tawk-to/) [ Tidio ](https://www.selecthub.com/p/live-chat-software/tidio/) [ Userlike ](https://www.selecthub.com/p/live-chat-software/userlike/) [ Zoho SalesIQ ](https://www.selecthub.com/p/customer-engagement-platforms/zoho-salesiq/) ### Related Categories Intercom and Chatra can also be found with other leading products in these categories: [ AI Chatbots ](https://www.selecthub.com/c/chatbot-software/) [ CCM Software ](https://www.selecthub.com/c/customer-communication-management-software/) [ Conversational AI Platforms ](https://www.selecthub.com/c/conversational-ai-platforms/) [ Customer Service Software ](https://www.selecthub.com/c/customer-service-software/) [ Customer Success Software ](https://www.selecthub.com/c/customer-success-software/) [ Help Desk Software ](https://www.selecthub.com/c/help-desk-software/) [ Remote Desktop Software ](https://www.selecthub.com/c/remote-desktop-software/) Show more [ AI Chatbots ](https://www.selecthub.com/c/chatbot-software/) Show more ### Head-to-Head Comparison ![Intercom Software Tool]() ![Chaport Software Tool]() [Intercom VS Chaport](https://www.selecthub.com/live-chat-software/intercom-vs-chaport/) ![Intercom Software Tool]() ![Chatra Software Tool]() [Intercom VS Chatra](https://www.selecthub.com/live-chat-software/intercom-vs-chatra/) ![Intercom Software Tool]() ![Crisp Software Tool]() [Intercom VS Crisp](https://www.selecthub.com/live-chat-software/crisp-vs-intercom/) ![Intercom Software Tool]() ![Drift Software Tool]() [Intercom VS Drift](https://www.selecthub.com/live-chat-software/intercom-vs-drift-ai/) ![Intercom Software Tool]() ![JivoChat Software Tool]() [Intercom VS JivoChat](https://www.selecthub.com/live-chat-software/intercom-vs-jivochat/) ![Intercom Software Tool]() ![LiveChat Software Tool]() [Intercom VS LiveChat](https://www.selecthub.com/live-chat-software/intercom-vs-livechat/) ![Intercom Software Tool]() ![Olark Software Tool]() [Intercom VS Olark](https://www.selecthub.com/live-chat-software/intercom-vs-olark/) ![Intercom Software Tool]() ![Pure Chat Software Tool]() [Intercom VS Pure Chat](https://www.selecthub.com/live-chat-software/intercom-vs-pure-chat/) ![Intercom Software Tool]() ![Smartsupp Software Tool]() [Intercom VS Smartsupp](https://www.selecthub.com/live-chat-software/intercom-vs-smartsupp/) ![Intercom Software Tool]() ![tawk.to Software Tool]() [Intercom VS tawk.to](https://www.selecthub.com/live-chat-software/intercom-vs-tawk-to/) ![Intercom Software Tool]() ![Tidio Software Tool]() [Intercom VS Tidio](https://www.selecthub.com/live-chat-software/intercom-vs-tidio/) ![Intercom Software Tool]() ![Userlike Software Tool]() [Intercom VS Userlike](https://www.selecthub.com/live-chat-software/intercom-vs-userlike/) **About SelectHub (and our data)** We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies. WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more... ![SelectHub Products Reporting and Analytics]() [ Build Your Requirements](https://pmo.selecthub.com/lcs-software-requirements-onsite/) ![SelectHub Products Cost and Pricing Guide]() [ Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=Live%20Chat%20Software) **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. **Tier 2:** Supported with workarounds or add-ons that may require additional costs. Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 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