[Home](https://www.selecthub.com/) \> [Live Chat](https://www.selecthub.com/category/live-chat/) \> [Live Chat Software](https://www.selecthub.com/c/live-chat-software/) \> [Crisp](https://www.selecthub.com/p/live-chat-software/crisp/) \> Crisp vs Zendesk Live Chat # Crisp vs Zendesk Live Chat Last Updated: May 11th, 2026 Our analysts compared [Crisp](https://www.selecthub.com/p/live-chat-software/crisp/) vs [Zendesk Live Chat](https://www.selecthub.com/p/live-chat-software/zendesk-live-chat/) based on data from our 400+ point analysis of [Live Chat Software](https://www.selecthub.com/c/live-chat-software/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=Live Chat Software&cta=live-chat-software). [Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Analyst Ratings](#analyst-rating-section) [Comparison Charts](#product-comparison-charts) [Screenshots](#product-screenshots) Remove Add to Compare [![Crisp Software Tool](https://cdn.selecthub.com/products/49c166931e8a70ff2a57a5780dcbb892-25d12d77572bb51c59a5f3c42e82a44f/resources/normal/logo.png?1693319179)](https://www.selecthub.com/p/live-chat-software/crisp/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) Remove Add to Compare [![Zendesk Live Chat Software Tool](https://cdn.selecthub.com/products/5981b0f78d15e748a9b0c43202461be2-3ca2fd5f164ed1cf1e052f60b3d24110/resources/normal/logo.png?1740082250)](https://www.selecthub.com/p/live-chat-software/zendesk-live-chat/) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=Crisp&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F49c166931e8a70ff2a57a5780dcbb892-25d12d77572bb51c59a5f3c42e82a44f%2Fresources%2Fnormal%2Flogo.png%3F1693319179) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=Crisp&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F49c166931e8a70ff2a57a5780dcbb892-25d12d77572bb51c59a5f3c42e82a44f%2Fresources%2Fnormal%2Flogo.png%3F1693319179) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Crisp&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F49c166931e8a70ff2a57a5780dcbb892-25d12d77572bb51c59a5f3c42e82a44f%2Fresources%2Fnormal%2Flogo.png%3F1693319179&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Crisp&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F49c166931e8a70ff2a57a5780dcbb892-25d12d77572bb51c59a5f3c42e82a44f%2Fresources%2Fnormal%2Flogo.png%3F1693319179&price=2) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=Zendesk%2BLive%2BChat&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F5981b0f78d15e748a9b0c43202461be2-3ca2fd5f164ed1cf1e052f60b3d24110%2Fresources%2Fnormal%2Flogo.png%3F1740082250) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=Zendesk%2BLive%2BChat&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F5981b0f78d15e748a9b0c43202461be2-3ca2fd5f164ed1cf1e052f60b3d24110%2Fresources%2Fnormal%2Flogo.png%3F1740082250) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Zendesk%2BLive%2BChat&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F5981b0f78d15e748a9b0c43202461be2-3ca2fd5f164ed1cf1e052f60b3d24110%2Fresources%2Fnormal%2Flogo.png%3F1740082250&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Zendesk%2BLive%2BChat&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F5981b0f78d15e748a9b0c43202461be2-3ca2fd5f164ed1cf1e052f60b3d24110%2Fresources%2Fnormal%2Flogo.png%3F1740082250&price=2) ### Products Insights Overall Rating Comparison [ Analyst Rating 84 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) (392 Reviews) ](#user-sentiment-section) [ Analyst Rating we're gathering data ](#analyst-rating-section) [ User Sentiment ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) (162 Reviews) ](#user-sentiment-section) Price Starts From $25/Workspace, Monthly, Freemium [ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Crisp&category=Live Chat Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/49c166931e8a70ff2a57a5780dcbb892-25d12d77572bb51c59a5f3c42e82a44f/resources/normal/logo.png?1693319179) $25/User, Monthly [ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Zendesk Live Chat&category=Live Chat Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/5981b0f78d15e748a9b0c43202461be2-3ca2fd5f164ed1cf1e052f60b3d24110/resources/normal/logo.png?1740082250) Pros What we like about Crisp and Zendesk Live Chat: **Unified Inbox:** Streamlining communication by consolidating messages from various channels like email, live chat, and social media into a single interface is a major draw for users. This eliminates the need to juggle multiple platforms and ensures no message slips through the cracks. **Chatbots & Automation:** Crisp's chatbot functionality empowers businesses to automate routine tasks, such as answering frequently asked questions or qualifying leads. This not only saves time but also ensures prompt responses to customer inquiries, even outside of business hours. **Customization Options:** The ability to tailor the live chat widget's appearance to match a company's branding is a significant advantage. This visual consistency reinforces brand identity and creates a more cohesive user experience. **Knowledge Base Integration:** Connecting a knowledge base to the live chat system allows agents to quickly access and share relevant information with customers. This feature enhances the efficiency and effectiveness of customer support interactions. **Omnichannel Support:** User reviews highlight that agents can interact with customers across various channels like email, chat, and calls, all within a single platform. **User-Friendly Interface:** User reviews praise the software for its intuitive design, making it easy for support teams to learn and use effectively. **Powerful Automation:** User reviews appreciate the robust automation tools, particularly for managing and routing support tickets, which can help streamline workflows. Cons What we dislike about Crisp and Zendesk Live Chat: **Limited Customization:** Crisp's customization options for the chatbox and widget can feel restrictive to users who desire a more tailored look and feel to match their brand identity. For example, modifying the chatbox's color scheme or font choices might be limited, hindering seamless integration with a company's website design. **Mobile App Shortcomings:** The mobile app version of Crisp has received feedback regarding occasional lag and a less intuitive interface compared to the desktop version. This can lead to frustration for users who rely on managing customer interactions while on the go. **Pricing Structure:** While Crisp offers a free plan, some users find the jump in features and capabilities between the free and paid plans to be significant. The cost of upgrading to access essential functionalities like chatbots or advanced reporting can be a deterrent for smaller businesses or teams with budget constraints. **Slow Response Times:** User reviews have cited instances where Zendesk Live Chat responses were delayed, even for simple inquiries. **Ineffective Automated Replies:** Some users have reported unsatisfactory experiences with automated responses, particularly when dealing with complex issues that require human intervention. ### Our Review The ability to centralize communication channels is a game-changer for businesses seeking efficiency and a streamlined workflow. Over the past year, Crisp has consistently received positive feedback for its ability to consolidate various communication channels, including live chat, email, and social media, into a single platform. Users appreciate the convenience of managing all customer interactions from one place, eliminating the need to switch between multiple tools and improving response times. The platform's intuitive interface and user-friendly design have also been praised, making it easy for teams to adopt and navigate the system effectively. While Crisp offers a robust set of features, some users have noted that the platform's customization options can be limited compared to competitors like Intercom or Zendesk. For instance, customizing chatbots or creating complex automation workflows may require more advanced technical skills or additional development work. Additionally, while Crisp's pricing is generally considered competitive, some users with larger teams or higher message volumes have found the cost to be a factor. Despite these limitations, Crisp's strengths in communication consolidation, ease of use, and affordability make it a compelling option for small to medium-sized businesses (SMBs) seeking to enhance their customer support operations and improve overall communication efficiency. The platform's focus on core features and intuitive design allows SMBs to quickly implement and utilize the system without requiring extensive training or technical expertise. Show more Is Zendesk Live Chat the "zendesk" for live chat solutions, or does it leave users feeling "zen-desk" appointed? Zendesk Live Chat is generally well-regarded for its robust features and user-friendly interface, making it a solid choice for businesses seeking to enhance their customer support capabilities. Users praise its customizable chat widget, which allows for branding alignment and a seamless website integration. The ability to set operating hours ensures that customer expectations are managed effectively, while the smart offline mode provides a fallback option for inquiries received outside business hours. However, it's important to note that Zendesk Live Chat, out of the box, is primarily a live chat tool that requires human agents to respond to inquiries. Businesses seeking a fully automated chatbot solution would need to invest in development efforts using Zendesk's API and potentially integrate with third-party chatbot providers. While this might be a drawback for some, the platform's seamless integration with other Zendesk tools makes it an attractive option for businesses already invested in the Zendesk ecosystem, offering a centralized platform for managing customer interactions. Zendesk Live Chat is best suited for businesses of all sizes that prioritize real-time customer engagement and have the resources to dedicate staff to live chat support. Its user-friendly interface, coupled with its robust features and integration capabilities, makes it a powerful tool for delivering exceptional customer experiences. However, businesses seeking a fully automated chatbot solution might need to explore alternative options or be prepared to invest in custom development. Show more ### Analyst Rating Summary Overall Scores Based on the research and analysis by SelectHub's team of research analysts, Crisp has an analyst rating of 84\. Our analysts are still gathering data for Zendesk Live Chat. 84 we're gathering data Features Comparison **Conversation Management** Handle every customer question efficiently by seeing the full history of their interactions and automatically routing them to the right team member, ensuring nothing slips through the cracks. 85 we're gathering data **Customer Collaboration** Team up with colleagues in private side conversations right within the chat window to quickly resolve complex customer issues without making the customer wait. 92 we're gathering data **Online Visitor Management** See exactly who is browsing your site in real time, what pages they are viewing, and where they came from so you can proactively offer assistance when they need it most. 98 we're gathering data [Show More](#) [Show More](https://pmo.selecthub.com/customize-data/?category=Live Chat Software) ### Analyst Ratings for Functional Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Live Chat Software) How Crisp compares against the top 5 functional requirements as defined by SelectHub project data. Crisp Zendesk Live Chat \+ Add Product [\+ Add Product](https://pmo.selecthub.com/customize-data/?category=Live Chat Software) Conversation Management CustomerCollaboration Online VisitorManagement Platform Capabilities Ticket Management 85 92 98 80 65 0 25 50 75 100 Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Conversation Management** Handle every customer question efficiently by seeing the full history of their interactions and automatically routing them to the right team member, ensuring nothing slips through the cracks. 83% 0% 17% we're gathering data N/A we're gathering data N/A we're gathering data N/A **Customer Collaboration** Team up with colleagues in private side conversations right within the chat window to quickly resolve complex customer issues without making the customer wait. 86% 0% 14% we're gathering data N/A we're gathering data N/A we're gathering data N/A **Online Visitor Management** See exactly who is browsing your site in real time, what pages they are viewing, and where they came from so you can proactively offer assistance when they need it most. 100% 0% 0% we're gathering data N/A we're gathering data N/A we're gathering data N/A **Platform Capabilities** Connect this chat tool with all your other business systems like CRM and help desk, creating a single, powerful platform that works perfectly within your existing workflow. 76% 0% 24% we're gathering data N/A we're gathering data N/A we're gathering data N/A **Ticket Management** Turn any live chat conversation into a support ticket instantly, making sure no follow-up request is ever missed and every customer issue is tracked and resolved. 60% 0% 40% we're gathering data N/A we're gathering data N/A we're gathering data N/A **Customize This Data For Your Unique Needs** and compare feature capabilities head-to-head [CUSTOMIZE NOW](#) [CUSTOMIZE NOW](https://pmo.selecthub.com/customize-data/?category=Live Chat Software) ### Analyst Ratings for Technical Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Live Chat Software) Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Integration And Extensibility** Connect this tool with all the other software you already use, creating a seamless workflow that lets you pull up customer details and log activity instantly. 83% 0% 17% we're gathering data N/A we're gathering data N/A we're gathering data N/A **Requirements Summary** Of typical requirements, 79.5% are fully supported out of the box by Crisp including Online Visitor Management, Customer Collaboration and Conversation Management. We are still evaluating data for Zendesk Live Chat at this time. Zendesk Live Chat has an analyst rating of and a user sentiment rating of 'great' based on 162 reviews, while Crisp has an analyst rating of 84 and a user sentiment rating of 'excellent' based on 392 reviews. ### User Sentiment Summary Crisp has a user sentiment rating of 91 based on 392 reviews. Zendesk Live Chat has a user sentiment rating of 86 based on 162 reviews. ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 392 reviews ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 162 reviews Synopsis Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 91% of users recommend this product Crisp has a 'excellent' User Satisfaction Rating of 91% when considering 392 user reviews from 3 recognized software review sites. 86% of users recommend this product Zendesk Live Chat has a 'great' User Satisfaction Rating of 86% when considering 162 user reviews from 1 recognized software review sites. User Review Scores **G2.com, Inc** **4.5** (178) n/a **Software Advice, Inc** **4.5** (71) n/a **Capterra Inc** **4.6** (143) n/a **TrustRadius** n/a **4.3** (162) ### Awards SelectHub awards earned by these products based on a comprehensive analysis by our research analysts. SelectHub research analysts have evaluated Crisp and concluded it earns best-in-class honors for Customer Collaboration. Crisp stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award]() ![Customer Collaboration Award]() No awards. ### Product Assistance Training Resources Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support ### Product Basics Company Size i Small Medium Large Small Medium Large Platforms Supported Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Deployment Supported Cloud On-Premise Mobile Cloud On-Premise Mobile Comparison of Top Alternatives [ Crisp Alternatives](https://www.selecthub.com/live-chat-software/crisp/alternatives/) [ Zendesk Live Chat Alternatives](https://www.selecthub.com/live-chat-software/zendesk-live-chat/alternatives/) ### Screenshots ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() ### Key Features * **Cobrowsing:** Cobrowse and share notes with website visitors instantly using MagicBrowse. No need for any additional plugins. Eliminates going back and forth between web pages. * **Real-Time Dashboard:** Centralize customer data in a single dashboard with advanced filters. Access details, private data and track user activity to monitor customer lifecycles in real time. * **Drip Campaigns:** Personalize messages and send them via emails and campaigns automatically. Create automated email marketing, target the right customers and trigger campaigns using easy sequences. * **Chatbots:** Create a seamless workflow using a no-code builder and visual editor that everyone in the organization can access. Route customer queries to support automatically. Forwards all information to the CRM without any coding requirements. Customize the chatbot as needed. Personalize messages for multiple channels using a single script. * **Live Chat:** Create automated messages targeted at customers based on website activity. Share information including images, documents and files using the chat widget. Resolve quick queries by allowing access to help articles or relevant content directly via live chat. Provide access to fun games like CrispyBird to keep customers engaged during offline mode. read more... * **Real-Time Chat:** Engage with customers instantly through a live chat interface, allowing for immediate assistance and support. * **Chat Routing:** Automatically direct chats to the most appropriate agent based on predefined rules, ensuring efficient handling of customer inquiries. * **Customizable Chat Widget:** Tailor the appearance and functionality of the chat widget to align with your brand's identity and website design. * **Pre-Chat Forms:** Collect essential customer information before initiating a chat, streamlining the support process and providing context to agents. * **Chat History:** Access past interactions with customers to provide informed and consistent support, enhancing the overall customer experience. read more... ### Top Alternatives in Live Chat Software [ Chaport ](https://www.selecthub.com/p/live-chat-software/chaport/) [ Chatra ](https://www.selecthub.com/p/live-chat-software/chatra/) [ Drift ](https://www.selecthub.com/p/live-chat-software/drift-ai/) [ Freshchat ](https://www.selecthub.com/p/live-chat-software/freshchat/) [ Intercom ](https://www.selecthub.com/p/live-chat-software/intercom/) [ JivoChat ](https://www.selecthub.com/p/live-chat-software/jivochat/) [ LiveAgent ](https://www.selecthub.com/p/help-desk-software/liveagent/) [ LiveChat ](https://www.selecthub.com/p/live-chat-software/livechat/) [ Olark ](https://www.selecthub.com/p/live-chat-software/olark/) [ Pure Chat ](https://www.selecthub.com/p/live-chat-software/pure-chat/) [ Smartsupp ](https://www.selecthub.com/p/live-chat-software/smartsupp/) [ tawk.to ](https://www.selecthub.com/p/live-chat-software/tawk-to/) [ Tidio ](https://www.selecthub.com/p/live-chat-software/tidio/) [ Userlike ](https://www.selecthub.com/p/live-chat-software/userlike/) [ Zoho SalesIQ ](https://www.selecthub.com/p/customer-engagement-platforms/zoho-salesiq/) ### Head-to-Head Comparison ![Crisp Software Tool]() ![Chaport Software Tool]() [Crisp VS Chaport](https://www.selecthub.com/live-chat-software/crisp-vs-chaport/) ![Crisp Software Tool]() ![Chatra Software Tool]() [Crisp VS Chatra](https://www.selecthub.com/live-chat-software/crisp-vs-chatra/) ![Crisp Software Tool]() ![Drift Software Tool]() [Crisp VS Drift](https://www.selecthub.com/live-chat-software/crisp-vs-drift-ai/) ![Crisp Software Tool]() ![Intercom Software Tool]() [Crisp VS Intercom](https://www.selecthub.com/live-chat-software/crisp-vs-intercom/) ![Crisp Software Tool]() ![JivoChat Software Tool]() [Crisp VS JivoChat](https://www.selecthub.com/live-chat-software/crisp-vs-jivochat/) ![Crisp Software Tool]() ![LiveChat Software Tool]() [Crisp VS LiveChat](https://www.selecthub.com/live-chat-software/crisp-vs-livechat/) ![Crisp Software Tool]() ![Olark Software Tool]() [Crisp VS Olark](https://www.selecthub.com/live-chat-software/crisp-vs-olark/) ![Crisp Software Tool]() ![Pure Chat Software Tool]() [Crisp VS Pure Chat](https://www.selecthub.com/live-chat-software/crisp-vs-pure-chat/) ![Crisp Software Tool]() ![Smartsupp Software Tool]() [Crisp VS Smartsupp](https://www.selecthub.com/live-chat-software/crisp-vs-smartsupp/) ![Crisp Software Tool]() ![tawk.to Software Tool]() [Crisp VS tawk.to](https://www.selecthub.com/live-chat-software/crisp-vs-tawk-to/) ![Crisp Software Tool]() ![Tidio Software Tool]() [Crisp VS Tidio](https://www.selecthub.com/live-chat-software/crisp-vs-tidio/) ![Crisp Software Tool]() ![Userlike Software Tool]() [Crisp VS Userlike](https://www.selecthub.com/live-chat-software/crisp-vs-userlike/) **About SelectHub (and our data)** We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies. WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more... ![SelectHub Products Reporting and Analytics]() [ Build Your Requirements](https://pmo.selecthub.com/lcs-software-requirements-onsite/) ![SelectHub Products Cost and Pricing Guide]() [ Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=Live%20Chat%20Software) **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. **Tier 2:** Supported with workarounds or add-ons that may require additional costs. Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 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