[Home](https://www.selecthub.com/) \> [Live Chat](https://www.selecthub.com/category/live-chat/) \> [Live Chat Software](https://www.selecthub.com/c/live-chat-software/) \> [Crisp](https://www.selecthub.com/p/live-chat-software/crisp/) \> Crisp vs Tidio # Crisp vs Tidio Last Updated: August 17th, 2026 Our analysts compared [Crisp](https://www.selecthub.com/p/live-chat-software/crisp/) vs [Tidio](https://www.selecthub.com/p/live-chat-software/tidio/) based on data from our 400+ point analysis of [Live Chat Software](https://www.selecthub.com/c/live-chat-software/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=Live Chat Software&cta=live-chat-software). [Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Analyst Ratings](#analyst-rating-section) [Comparison Charts](#product-comparison-charts) [Screenshots](#product-screenshots) Remove Add to Compare [![Crisp Software Tool](https://cdn.selecthub.com/products/49c166931e8a70ff2a57a5780dcbb892-25d12d77572bb51c59a5f3c42e82a44f/resources/normal/logo.png?1693319179)](https://www.selecthub.com/p/live-chat-software/crisp/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) Remove Add to Compare [![Tidio Software Tool](https://cdn.selecthub.com/products/1fb36c4ccf88f7e67ead155496f02338-b244c40b2683c3aecd0816350a2d3988/resources/normal/logo.png?1744990905)](https://www.selecthub.com/p/live-chat-software/tidio/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=Crisp&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F49c166931e8a70ff2a57a5780dcbb892-25d12d77572bb51c59a5f3c42e82a44f%2Fresources%2Fnormal%2Flogo.png%3F1693319179) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=Crisp&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F49c166931e8a70ff2a57a5780dcbb892-25d12d77572bb51c59a5f3c42e82a44f%2Fresources%2Fnormal%2Flogo.png%3F1693319179) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Crisp&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F49c166931e8a70ff2a57a5780dcbb892-25d12d77572bb51c59a5f3c42e82a44f%2Fresources%2Fnormal%2Flogo.png%3F1693319179&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Crisp&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F49c166931e8a70ff2a57a5780dcbb892-25d12d77572bb51c59a5f3c42e82a44f%2Fresources%2Fnormal%2Flogo.png%3F1693319179&price=2) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=Tidio&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1fb36c4ccf88f7e67ead155496f02338-b244c40b2683c3aecd0816350a2d3988%2Fresources%2Fnormal%2Flogo.png%3F1744990905) [Demo](https://pmo.selecthub.com/get-product-demo/?category=Live+Chat+Software&product%5Fname=Tidio&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1fb36c4ccf88f7e67ead155496f02338-b244c40b2683c3aecd0816350a2d3988%2Fresources%2Fnormal%2Flogo.png%3F1744990905) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Tidio&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1fb36c4ccf88f7e67ead155496f02338-b244c40b2683c3aecd0816350a2d3988%2Fresources%2Fnormal%2Flogo.png%3F1744990905&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=Live+Chat+Software&product%5Fname=Tidio&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F1fb36c4ccf88f7e67ead155496f02338-b244c40b2683c3aecd0816350a2d3988%2Fresources%2Fnormal%2Flogo.png%3F1744990905&price=2) ### Products Insights Overall Rating Comparison [ Analyst Rating Crisp - Analyst Score: 84 out of 100 84 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) (392 Reviews) ](#user-sentiment-section) [ Analyst Rating Tidio - Analyst Score: 74 out of 100 74 Detailed Analysis ](#analyst-rating-section) [ User Sentiment ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) (2623 Reviews) ](#user-sentiment-section) Price Starts From $25/Workspace, Monthly, Freemium [Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Crisp&category=Live Chat Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/49c166931e8a70ff2a57a5780dcbb892-25d12d77572bb51c59a5f3c42e82a44f/resources/normal/logo.png?1693319179) $24 Monthly, Freemium [Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Tidio&category=Live Chat Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/1fb36c4ccf88f7e67ead155496f02338-b244c40b2683c3aecd0816350a2d3988/resources/normal/logo.png?1744990905) Pros What we like about Crisp and Tidio: * Unified inbox brings email, live chat, and social channels into one interface for agents * Cobrowsing through MagicBrowse lets you guide visitors without extra plugins * Chatbots handle common questions and qualify leads outside business hours * Knowledge base ties into chat so agents can share help articles during conversations * Drag-and-drop chatbot builder lets non-technical users set up sales and support flows * Visitor tracking sidebar shows location and browsing history in real time * Integrations connect with popular CRMs, helpdesks, and ecommerce platforms out of the box * Mobile app lets agents respond to chats while away from a desktop Cons What we dislike about Crisp and Tidio: * Chatbox styling and font choices feel restrictive when matching detailed brand guidelines * Mobile app lags and feels less intuitive than the desktop version for users * Gap between free and paid plans is steep for smaller buyers on tight budgets * You can't build user segments, which limits targeted messaging for marketing teams * Chatbot and automation customization may fall short for complex workflows or unique branding needs * Interface has a learning curve when you set up advanced chatbots or integrations * Mobile app functionality is less comprehensive than desktop and frustrates on-the-go agents * Analytics depth is limited and lacks growth tools for Facebook Messenger ### Our Review **Bottom line:** Crisp and Tidio both serve small and mid-size businesses well, but they fit different buyers. Pick Crisp if you want a unified inbox with cobrowsing baked in. Pick Tidio if you want a friendly setup experience and a working mobile app for agents on the move. Crisp leans into communication consolidation. You get email, live chat, and social messages in one place, plus MagicBrowse for guiding visitors without extra plugins. Users like how quickly small teams can pick it up without heavy training. Tidio is built for ease and reach. The drag-and-drop chatbot editor works for non-technical users, and integrations with CRMs, email tools, and ecommerce platforms come ready to use. Reviewers call out the simple interface as a real strength for first-time live chat buyers. On price, Crisp starts at $25 per workspace per month and Tidio starts at $24 per month, both with a freemium tier. The billing units differ, so the right pick depends on how many workspaces and seats you need rather than the headline number alone. Watch the tradeoffs. Crisp's chatbox styling can feel restrictive, and you can't build user segments. Tidio's analytics stay shallow and its mobile app trails the desktop version. If cobrowsing and a single shared inbox matter most, go with Crisp. If you want easy chatbot setup and broad integrations, Tidio is the safer call. ### Analyst Rating Summary Overall Scores Based on the research and analysis by SelectHub's team of research analysts, Crisp has an analyst rating of 84\. By comparison Tidio has an analyst rating of 74\. Crisp - Analyst Score: 84 out of 100 84 Tidio - Analyst Score: 74 out of 100 74 Features Comparison **Conversation Management** Handle every customer question efficiently by seeing the full history of their interactions and automatically routing them to the right team member, ensuring nothing slips through the cracks. 85 74 **Customer Collaboration** Team up with colleagues in private side conversations right within the chat window to quickly resolve complex customer issues without making the customer wait. 92 47 **Online Visitor Management** See exactly who is browsing your site in real time, what pages they are viewing, and where they came from so you can proactively offer assistance when they need it most. 98 89 [Show More](#) [Show More](https://pmo.selecthub.com/customize-data/?category=Live Chat Software) Strengths The best features of Crisp and Tidio as judged by user reviews and analyst validation. Online Visitor Management Customer Collaboration Integration and Extensibility Conversation Management Online Visitor Management ### Analyst Ratings for Functional Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Live Chat Software) How Crisp and Tidio compare against the top 5 functional requirements as defined by SelectHub project data. Crisp Tidio \+ Add Product [\+ Add Product](https://pmo.selecthub.com/customize-data/?category=Live Chat Software) Conversation Management CustomerCollaboration Online VisitorManagement Platform Capabilities Ticket Management 85 92 98 80 65 74 47 89 80 60 0 25 50 75 100 Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Conversation Management** Handle every customer question efficiently by seeing the full history of their interactions and automatically routing them to the right team member, ensuring nothing slips through the cracks. 83% 0% 17% 74% 0% 26% **Customer Collaboration** Team up with colleagues in private side conversations right within the chat window to quickly resolve complex customer issues without making the customer wait. 86% 0% 14% 29% 0% 71% **Online Visitor Management** See exactly who is browsing your site in real time, what pages they are viewing, and where they came from so you can proactively offer assistance when they need it most. 100% 0% 0% 89% 0% 11% **Platform Capabilities** Connect this chat tool with all your other business systems like CRM and help desk, creating a single, powerful platform that works perfectly within your existing workflow. 76% 0% 24% 76% 0% 24% **Ticket Management** Turn any live chat conversation into a support ticket instantly, making sure no follow-up request is ever missed and every customer issue is tracked and resolved. 60% 0% 40% 30% 0% 70% **Customize This Data For Your Unique Needs**and compare feature capabilities head-to-head [CUSTOMIZE NOW](#) [CUSTOMIZE NOW](https://pmo.selecthub.com/customize-data/?category=Live Chat Software) ### Analyst Ratings for Technical Requirements [Customize This Data](#) [Customize This Data](https://pmo.selecthub.com/customize-data/?category=Live Chat Software) Implementation Level of Effort Estimation **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. [Read more](#) **Tier 2:** Supported with workarounds or add-ons that may require additional costs. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. **Integration And Extensibility** Connect this tool with all the other software you already use, creating a seamless workflow that lets you pull up customer details and log activity instantly. 83% 0% 17% 67% 0% 33% **Requirements Summary**Of typical requirements, 79.5% are fully supported out of the box by Crisp including Online Visitor Management, Customer Collaboration and Conversation Management. Tidio supports 65.9% and excels at Online Visitor Management, Platform Capabilities and Conversation Management. Crisp has an analyst rating of 84 and a user sentiment rating of 'excellent' based on 392 reviews, while Tidio has an analyst rating of 74 and a user sentiment rating of 'excellent' based on 2623 reviews. Tidio is a SelectHub award-winner. ### User Sentiment Summary Crisp has a user sentiment rating of 91 based on 392 reviews. Tidio has a user sentiment rating of 94 based on 2623 reviews. ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 392 reviews ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 2623 reviews Synopsis Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 91% of users recommend this product Crisp has a 'excellent' User Satisfaction Rating of 91% when considering 392 user reviews from 3 recognized software review sites. 94% of users recommend this product Tidio has a 'excellent' User Satisfaction Rating of 94% when considering 2623 user reviews from 3 recognized software review sites. User Review Scores **G2.com, Inc** **4.5** (178) **4.7** (1799) **Software Advice, Inc** **4.5** (71) **4.7** (258) **Capterra Inc** **4.6** (143) **4.7** (566) ### Awards SelectHub awards earned by these products based on a comprehensive analysis by our research analysts. SelectHub research analysts have evaluated Crisp and concluded it earns best-in-class honors for Customer Collaboration. Crisp stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award]() ![Customer Collaboration Award]() Tidio stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award]() ### Product Assistance Training Resources Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Support Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support Email Phone Chat FAQ Forum Help Desk Knowledge Base Tickets Training 24/7 Live Support ### Product Basics Company Size i Small Medium Large Small Medium Large Platforms Supported Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Deployment Supported Cloud On-Premise Mobile Cloud On-Premise Mobile Comparison of Top Alternatives [Crisp Alternatives ](https://www.selecthub.com/live-chat-software/crisp/alternatives/) [Tidio Alternatives ](https://www.selecthub.com/live-chat-software/tidio/alternatives/) ### Screenshots ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() ### Key Features * **Shared inbox** – Centralizes messages from external channels, syncs social threads, and lets teammates collaborate by mentioning each other on conversations. * **Chatbot builder** – No-code visual editor routes queries to support, forwards data to the CRM, and personalizes messages across channels from a single script. * **Cobrowsing** – MagicBrowse lets you cobrowse with visitors and share notes instantly without installing additional plugins. * **Drip campaigns** – Automates email sequences, targets the right contacts, and triggers personalized messages using simple campaign rules. * **Real-time dashboard** – Centralizes customer data with advanced filters so you can track activity and monitor lifecycles as they happen. * **Shared inbox** – Manages conversations from multiple websites, surfaces visitor details and past chats, and supports canned responses for recurring questions. * **Chatbot builder** – Drag-and-drop visual editor sets up sales and support bots with triggers and conditions, no code required. * **Live chat** – Customize widget color and placement, display chat on specific pages, and manage standalone or multichannel views. * **Visitors list** – Tracks visitor location and browsing history in a sidebar so you can greet and segment people based on real-time behavior. * **Integrations** – Connects with popular CRMs, analytics tools, and ecommerce platforms for data sync and workflow automation. ### Top Alternatives in Live Chat Software [ Chaport ](https://www.selecthub.com/p/live-chat-software/chaport/) [ Chatra ](https://www.selecthub.com/p/live-chat-software/chatra/) [ Drift ](https://www.selecthub.com/p/live-chat-software/drift-ai/) [ Freshchat ](https://www.selecthub.com/p/live-chat-software/freshchat/) [ Intercom ](https://www.selecthub.com/p/live-chat-software/intercom/) [ JivoChat ](https://www.selecthub.com/p/live-chat-software/jivochat/) [ LiveAgent ](https://www.selecthub.com/p/help-desk-software/liveagent/) [ LiveChat ](https://www.selecthub.com/p/live-chat-software/livechat/) [ Olark ](https://www.selecthub.com/p/live-chat-software/olark/) [ Pure Chat ](https://www.selecthub.com/p/live-chat-software/pure-chat/) [ Smartsupp ](https://www.selecthub.com/p/live-chat-software/smartsupp/) [ tawk.to ](https://www.selecthub.com/p/live-chat-software/tawk-to/) [ Tidio ](https://www.selecthub.com/p/live-chat-software/tidio/) [ Userlike ](https://www.selecthub.com/p/live-chat-software/userlike/) [ Zoho SalesIQ ](https://www.selecthub.com/p/customer-engagement-platforms/zoho-salesiq/) ### Head-to-Head Comparison ![Crisp Software Tool]() ![Chaport Software Tool]() [Crisp VS Chaport](https://www.selecthub.com/live-chat-software/crisp-vs-chaport/) ![Crisp Software Tool]() ![Chatra Software Tool]() [Crisp VS Chatra](https://www.selecthub.com/live-chat-software/crisp-vs-chatra/) ![Crisp Software Tool]() ![Drift Software Tool]() [Crisp VS Drift](https://www.selecthub.com/live-chat-software/crisp-vs-drift-ai/) ![Crisp Software Tool]() ![Intercom Software Tool]() [Crisp VS Intercom](https://www.selecthub.com/live-chat-software/crisp-vs-intercom/) ![Crisp Software Tool]() ![JivoChat Software Tool]() [Crisp VS JivoChat](https://www.selecthub.com/live-chat-software/crisp-vs-jivochat/) ![Crisp Software Tool]() ![LiveChat Software Tool]() [Crisp VS LiveChat](https://www.selecthub.com/live-chat-software/crisp-vs-livechat/) ![Crisp Software Tool]() ![Olark Software Tool]() [Crisp VS Olark](https://www.selecthub.com/live-chat-software/crisp-vs-olark/) ![Crisp Software Tool]() ![Pure Chat Software Tool]() [Crisp VS Pure Chat](https://www.selecthub.com/live-chat-software/crisp-vs-pure-chat/) ![Crisp Software Tool]() ![Smartsupp Software Tool]() [Crisp VS Smartsupp](https://www.selecthub.com/live-chat-software/crisp-vs-smartsupp/) ![Crisp Software Tool]() ![tawk.to Software Tool]() [Crisp VS tawk.to](https://www.selecthub.com/live-chat-software/crisp-vs-tawk-to/) ![Crisp Software Tool]() ![Tidio Software Tool]() [Crisp VS Tidio](https://www.selecthub.com/live-chat-software/crisp-vs-tidio/) ![Crisp Software Tool]() ![Userlike Software Tool]() [Crisp VS Userlike](https://www.selecthub.com/live-chat-software/crisp-vs-userlike/) **About SelectHub (and our data)** We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies. WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more... ![SelectHub Products Reporting and Analytics]() [Build Your Requirements](https://pmo.selecthub.com/lcs-software-requirements-onsite/) ![SelectHub Products Cost and Pricing Guide]() [Get Your Free Comparison Report](https://pmo.selecthub.com/request-custom-scorecard/?category=Live%20Chat%20Software) **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. **Tier 2:** Supported with workarounds or add-ons that may require additional costs. Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 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