Based on the latest available data we've collected, the following solutions are the top knowledge base software: Compare up to **2 products** at a time below: Why Trust SelectHub We focus on providing you with accurate and transparent data so you can make clear, confident decisions about which product will best meet your needs. Our analyst scores are based on our evaluation of products across 100+ features. See the full methodology below for what we scored and how we weighted it. We also offer an analyst-led evaluation program that vendors can purchase to receive direct analyst collaboration, a comprehensive product audit, and request for information (RFI) validation. The program doesn't allow vendors to pay for a specific score, though verification informs final placement. Full details on how verification affects rankings are in the methodology. Product User Sentiment i The percentage of users who would recommend this product based on user reviews collected from popular reviews sites. Company Size Start Price Free Trial 1\. [ Knowledge Base ](#product-knowledge-base) #### 76% Good Small companies $49 Monthly, Freemium 2\. [ Document360 ](#product-document360) #### 93% Excellent Any company size $99 Monthly, Quote-Based 3\. [ Tettra ](#product-tettra) #### 91% Excellent Any company size $40 Monthly 4\. [ Helpjuice ](#product-helpjuice) #### 94% Excellent Any company size $120 Monthly 5\. [ XWiki ](#product-xwiki) #### 91% Excellent Any company size $2.41 Per User, Monthly 6\. [ elevio ](#product-elevio) #### 94% Excellent Any company size $125 Monthly 7\. [ BookStack ](#product-bookstack) #### 92% Excellent Small & medium companies Custom Quote i BookStack doesn't have a fixed starting price. For pricing details, you'll need to request a custom quote. Factors that can influence final pricing for Knowledge Base Software typically include number of users, chosen modules or features, level of support, services like implementation, and add-ons. 8\. [ Hypernotes ](#product-hypernotes) #### 82% Great Any company size $8.40 Per User, Monthly 9\. [ HelpSite ](#product-helpsite) #### 95% Excellent Any company size $14.99 Monthly, Freemium 10\. [ KnowledgeOwl ](#product-knowledgeowl) #### 94% Excellent Any company size $100 Monthly Compare Products Compare [See All Knowledge Base Software ](#view-products) #### Methodology: How We Score Products For our analysis of knowledge base software, our research and content teams gather information from multiple sources including user reviews from leading reviews sites, the vendor website, and supplemental vendor materials such as help articles, case studies, spec sheets, and product videos on YouTube. This multi-source approach helps eliminate bias and gives you the full picture of what to expect from each product. [ ](https://www.selecthub.com/p/knowledge-base-software/knowledge-base/) [Knowledge Base](https://www.selecthub.com/p/knowledge-base-software/knowledge-base/) [View Product Details ](https://www.selecthub.com/p/knowledge-base-software/knowledge-base/) User Sentiment: 76% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: [ $49Monthly, Freemium ](https://pmo.selecthub.com/get-product-pricing/?category=Knowledge+Base+Software&product%5Fname=Knowledge%2BBase&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fknowledge-base-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fea3ed20b6b101a09085ef09c97da1597-19aee3424a5e94cc4d9682d2aa803c65%2Fresources%2Fnormal%2Flogo.png%3F1746220819&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Knowledge+Base&category=Knowledge+Base+Software&product%5Flogo=https://cdn.selecthub.com/products/ea3ed20b6b101a09085ef09c97da1597-19aee3424a5e94cc4d9682d2aa803c65/resources/normal/logo.png?1746220819)) Good For: Small companies * Pros & Cons * Review * Key Features * Media * **Easy to Use:** Users appreciate the intuitive interface, making it simple to find information and resolve issues quickly. For example, a customer service representative was able to easily locate the answer to a common question about shipping policies, saving them time and effort. * **Comprehensive Information:** The KnowledgeBase provides a wide range of information, covering various topics and scenarios. For instance, a user was able to find detailed instructions on how to troubleshoot a specific technical issue, eliminating the need for lengthy phone calls or emails. * **Self-Service Empowerment:** Users feel empowered by being able to find answers independently, reducing their reliance on customer support agents. For example, a customer was able to resolve a billing issue on their own by accessing the KnowledgeBase, freeing up customer support agents to handle more complex inquiries. * **Time-Saving:** The KnowledgeBase helps users save time by providing quick and easy access to information. For example, a user was able to find the answer to a frequently asked question in seconds, rather than waiting on hold for a customer support representative. * **Limited Search Functionality:** Users often complain about the difficulty of finding specific information within the KnowledgeBase. They may struggle to locate relevant articles or find themselves navigating through a maze of irrelevant content. * **Outdated Information:** KnowledgeBase articles can become outdated quickly, leading to frustration for users who rely on them for accurate information. This can be particularly problematic for technical documentation or product updates. * **Lack of Personalization:** Users may find the KnowledgeBase to be generic and not tailored to their specific needs. This can lead to a sense of frustration and a feeling that their time is being wasted. * **Poor User Interface:** A clunky or confusing user interface can make it difficult for users to navigate the KnowledgeBase and find the information they need. This can lead to a negative user experience and a sense of frustration. [ Read Full Review](https://www.selecthub.com/p/knowledge-base-software/knowledge-base/) [Visit Site](https://www.knowledgebase.com/) Is KnowledgeBase the real "key" to unlocking top-notch customer support? Recent user reviews on KnowledgeBase have been a mixed bag. While many appreciate its straightforward design and ease of use, particularly for setting up a knowledge base quickly, some have voiced concerns about its limitations. For instance, its search functionality has come under fire for being less robust compared to competitors like Zendesk and Help Scout, making it difficult to pinpoint specific information within a large knowledge base. This is a major drawback, as a knowledge base's effectiveness hinges on users being able to find what they need without hassle. Furthermore, the lack of advanced analytics and reporting features makes it tough to gain insights into article performance and user behavior, hindering efforts to optimize content for better self-service. Essentially, KnowledgeBase appears most suitable for smaller teams or businesses with simpler knowledge base needs who prioritize ease of use over advanced features. However, for larger teams or those requiring powerful search, in-depth analytics, and integrations, exploring more feature-rich alternatives might be a wiser move. [ Read Full Review](https://www.selecthub.com/p/knowledge-base-software/knowledge-base/) [Visit Site](https://www.knowledgebase.com/) * **Intuitive User Interface:** Designed for ease of use, the interface allows agents to navigate and find information quickly. * **Advanced Search Functionality:** Utilizes natural language processing to deliver accurate search results, reducing the time spent looking for information. * **Customizable Templates:** Offers a variety of templates that can be tailored to fit the specific needs of your organization. * **Real-Time Analytics:** Provides insights into customer interactions and agent performance through detailed reports and dashboards. * **Multi-Channel Support:** Integrates seamlessly with email, chat, social media, and phone systems to provide a unified support experience. [ Read Full Review](https://www.selecthub.com/p/knowledge-base-software/knowledge-base/) [Visit Site](https://www.knowledgebase.com/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [ Read Full Review](https://www.selecthub.com/p/knowledge-base-software/knowledge-base/) [Visit Site](https://www.knowledgebase.com/) [ ](https://www.selecthub.com/p/knowledge-base-software/document360/) [Document360](https://www.selecthub.com/p/knowledge-base-software/document360/) [View Product Details ](https://www.selecthub.com/p/knowledge-base-software/document360/) User Sentiment: 93% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: [ $99Monthly, Quote-Based ](https://pmo.selecthub.com/get-product-pricing/?category=Knowledge+Base+Software&product%5Fname=Document360&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fknowledge-base-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fc1481a88d8e582ce58f9413d5ac93360-99f6b5c8e8f9bcd57114bc443cf5091e%2Fresources%2Fnormal%2Flogo.png%3F1727841622&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Document360&category=Knowledge+Base+Software&product%5Flogo=https://cdn.selecthub.com/products/c1481a88d8e582ce58f9413d5ac93360-99f6b5c8e8f9bcd57114bc443cf5091e/resources/normal/logo.png?1727841622)) Good For: Any company size * Pros & Cons * Review * Key Features * Media * **Intuitive Interface:** User reviews consistently highlight that Document360 is easy to use and requires minimal training, making it simple for teams to start building their knowledge base. * **Customization:** Users appreciate the platform's flexibility in tailoring the look and feel of their knowledge base, ensuring it aligns with their brand identity. * **Effective Search:** Document360's robust search functionality is praised for enabling users to quickly find the information they need, improving self-service support. * **Powerful Analytics:** The software's reporting and analytics tools are highly regarded, allowing businesses to track user engagement and identify areas for improvement in their knowledge base. * **Limited Integrations:** Document360 may not seamlessly integrate with all the tools a business uses. For example, if your company uses a project management tool not supported by Document360, it could disrupt your workflow. * **Limited Templates:** While Document360 offers some article templates, user reviews indicate they might lack variety. This could mean extra time formatting content for businesses with specific style guidelines. [ Read Full Review](https://www.selecthub.com/p/knowledge-base-software/document360/) [Visit Site](https://document360.io/) Can Document360 provide a full panoramic view of knowledge management, or does it have blind spots? User reviews from the past year indicate that Document360 is a robust knowledge base solution that excels in usability and features, but it does have some limitations. Users consistently praise Document360's intuitive WYSIWYG editor, which simplifies content creation, making it a breeze for users of all technical skill levels. Its powerful search functionality is another highlight, allowing users to quickly find the information they need, much like having a dedicated search engine for company knowledge. However, a recurring criticism is its limited integration capabilities, especially compared to competitors like Confluence. This can be a roadblock for teams that rely on a diverse range of tools and require seamless workflows. Document360's strengths lie in its user-centric approach and comprehensive knowledge management capabilities. Its intuitive design, robust search, and detailed analytics make it a powerful tool for creating, organizing, and sharing information effectively. However, its integration limitations and occasional formatting quirks when importing content from Word can be a drawback for some. Overall, Document360 is best suited for teams that prioritize ease of use, comprehensive knowledge management features, and a strong focus on creating high-quality, easily searchable documentation. It's an ideal solution for businesses aiming to streamline internal knowledge sharing, create self-service portals for customers, or build comprehensive product documentation. [ Read Full Review](https://www.selecthub.com/p/knowledge-base-software/document360/) [Visit Site](https://document360.io/) * **Intuitive Markdown Editor:** Offers a seamless writing experience with real-time preview and syntax highlighting, making content creation straightforward for technical and non-technical users alike. * **Version Control:** Allows tracking of changes with a comprehensive history log, enabling users to revert to previous versions if needed. * **Customizable Branding:** Provides options to tailor the knowledge base's appearance to align with your company's branding, including logo, colors, and custom domain. * **Advanced Search Functionality:** Features a robust search engine that supports typo tolerance and synonym recognition, ensuring users find relevant articles quickly. * **Role-Based Access Control:** Facilitates secure collaboration by assigning specific roles and permissions to team members, ensuring content integrity. [ Read Full Review](https://www.selecthub.com/p/knowledge-base-software/document360/) [Visit Site](https://document360.io/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [ Read Full Review](https://www.selecthub.com/p/knowledge-base-software/document360/) [Visit Site](https://document360.io/) [ ](https://www.selecthub.com/p/knowledge-base-software/tettra/) [Tettra](https://www.selecthub.com/p/knowledge-base-software/tettra/) [View Product Details ](https://www.selecthub.com/p/knowledge-base-software/tettra/) User Sentiment: 91% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: [ $40Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Knowledge+Base+Software&product%5Fname=Tettra&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fknowledge-base-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa9bd54659f4a895624ba4a669a7ca977-223c983d29fe18690be4e784789c8caa%2Fresources%2Fnormal%2Flogo.png%3F1734591786&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Tettra&category=Knowledge+Base+Software&product%5Flogo=https://cdn.selecthub.com/products/a9bd54659f4a895624ba4a669a7ca977-223c983d29fe18690be4e784789c8caa/resources/normal/logo.png?1734591786)) Good For: Any company size * Pros & Cons * Review * Key Features * **Easy to Use:** User reviews praise Tettra's user-friendly interface, making it simple for team members to contribute to and retrieve information efficiently. * **Seamless Slack Integration:** Tettra is lauded for its robust integration with Slack, enabling users to capture, discuss, and access information directly within their usual Slack communication channels. * **AI-Powered Assistance:** Tettra's AI capabilities, particularly its "Kai" assistant, provide instant answers from the knowledge base directly within Tettra or Slack, streamlining information retrieval and reducing repetitive questions. * **Limited Content Types:** User reviews mention limitations in the types of content Tettra can effectively handle, which could be a drawback for teams with diverse content needs. * **Real-time Collaboration Shortcomings:** Some users point out that Tettra's real-time collaboration features are not as robust as some competing platforms, potentially hindering team productivity in dynamic environments. [ Read Full Review](https://www.selecthub.com/p/knowledge-base-software/tettra/) [Visit Site](https://tettra.com/) Is Tettra knowledge management software truly a "tetra"rific solution for businesses? User reviews from the past year suggest that Tettra is a breath of fresh air in the sometimes-stuffy world of knowledge management. Users consistently praise its user-friendly interface, which stands in stark contrast to more complex platforms like Confluence. One user even boldly proclaimed Tettra as the "best internal wiki" they've ever used, highlighting its ease of setup and navigation, particularly for new employees who need quick access to information. This simplicity, however, doesn't come at the expense of functionality. Tettra's integration with Slack is a major win, allowing teams to seamlessly search for information and even create new knowledge base entries without ever leaving their chat platform. However, no software is without its drawbacks. Some users expressed a desire for expanded content support beyond the current text-based format. While Tettra excels in its simplicity and integration with platforms like Slack, its strength in these areas also highlights a potential weakness: a lack of robust features found in more comprehensive (and complex) platforms like Confluence. For instance, Confluence's versatility extends to project management and real-time collaboration, features not found in Tettra. This difference in functionality makes Tettra ideal for smaller teams who prioritize ease of use and seamless integration with their existing workflows, particularly those heavily reliant on Slack. Larger organizations with more complex needs and a preference for feature-rich platforms might find Confluence a more suitable option. [ Read Full Review](https://www.selecthub.com/p/knowledge-base-software/tettra/) [Visit Site](https://tettra.com/) * **Integration with Slack:** Seamlessly connect Tettra with Slack to access and share knowledge directly within your team's communication platform. * **Google Drive Integration:** Easily link and embed Google Drive files within Tettra pages, ensuring all relevant documents are accessible in one place. * **Page Verification:** Assign experts to verify content, ensuring that information remains accurate and up-to-date. * **Content Suggestions:** Utilize AI-driven suggestions to identify gaps in your knowledge base and propose new content ideas. * **Permissions and Access Control:** Manage who can view, edit, or create content with robust permission settings tailored to your team's needs. [ Read Full Review](https://www.selecthub.com/p/knowledge-base-software/tettra/) [Visit Site](https://tettra.com/) [ ](https://www.selecthub.com/p/knowledge-base-software/helpjuice/) [Helpjuice](https://www.selecthub.com/p/knowledge-base-software/helpjuice/) [View Product Details ](https://www.selecthub.com/p/knowledge-base-software/helpjuice/) User Sentiment: 94% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: [ $120Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Knowledge+Base+Software&product%5Fname=Helpjuice&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fknowledge-base-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Faaa5ebec57257fa776a1990c2bd025c1-e25a4edbcc4bdd4d453b3a55b4028bbd%2Fresources%2Fnormal%2Flogo.png%3F1749062997&price=3) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Helpjuice&category=Knowledge+Base+Software&product%5Flogo=https://cdn.selecthub.com/products/aaa5ebec57257fa776a1990c2bd025c1-e25a4edbcc4bdd4d453b3a55b4028bbd/resources/normal/logo.png?1749062997)) Good For: Any company size * Pros & Cons * Review * Key Features * Media * **Intuitive Interface:** User reviews frequently mention Helpjuice is easy to use and navigate, even for those who are new to knowledge base software. * **Robust Customization:** Users appreciate the high level of customization offered by Helpjuice, allowing them to tailor the look and feel of their knowledge base, including direct access to HTML and CSS for advanced modifications. * **Excellent Customer Support:** A recurring theme in user reviews is the positive experience with Helpjuice's customer support team, who are praised for their responsiveness, helpfulness, and ability to quickly resolve issues. * **Powerful Search Functionality:** Helpjuice's search engine is lauded for its efficiency in helping users quickly find the information they need within the knowledge base. * **Limited Integrations:** User reviews indicate Helpjuice has limited integration options with other business software. * **Advanced Features at Higher Costs:** Users noted that some advanced features are only available at higher pricing tiers, potentially increasing costs for businesses seeking those features. * **Lack of Customization for Reporting:** User reviews mentioned the inability to create custom filters within the reporting function, requiring exporting data for further analysis. [ Read Full Review](https://www.selecthub.com/p/knowledge-base-software/helpjuice/) [Visit Site](https://www.helpjuice.com/) Got a knowledge base that needs a little juice? Helpjuice is a knowledge base software that has garnered largely positive reviews from users, particularly for its user-friendly interface and robust features. Users rave about its intuitive design, making it a breeze to create, edit, and organize articles. Helpjuice shines in its customization options, allowing users to tailor the platform to match their brand aesthetics and integrate seamlessly with their existing workflows. One user praised Helpjuice's direct access to HTML and CSS files, providing granular control over the platform's appearance. Another highlighted the "wonderful customizability" that exceeded their expectations. However, some users expressed concerns about image storage, noting the lack of a folder system makes managing visual assets cumbersome. Despite this drawback, Helpjuice's strengths lie in its user-friendliness, customization capabilities, and responsive customer support, making it an ideal solution for businesses of all sizes looking to streamline their knowledge management processes and empower both their customer service teams and customers seeking self-service support. [ Read Full Review](https://www.selecthub.com/p/knowledge-base-software/helpjuice/) [Visit Site](https://www.helpjuice.com/) * **Customizable Design:** Tailor the look and feel of your knowledge base to match your brand identity with extensive design options. * **Advanced Analytics:** Gain insights into user behavior and content performance with detailed analytics and reporting tools. * **Intelligent Search:** Enhance user experience with a powerful search engine that understands context and delivers relevant results. * **Collaborative Editing:** Allow multiple team members to work on articles simultaneously, ensuring content accuracy and consistency. * **Version Control:** Track changes and revert to previous versions of articles to maintain content integrity over time. [ Read Full Review](https://www.selecthub.com/p/knowledge-base-software/helpjuice/) [Visit Site](https://www.helpjuice.com/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [ Read Full Review](https://www.selecthub.com/p/knowledge-base-software/helpjuice/) [Visit Site](https://www.helpjuice.com/) [ ](https://www.selecthub.com/p/knowledge-base-software/xwiki/) [XWiki](https://www.selecthub.com/p/knowledge-base-software/xwiki/) [View Product Details ](https://www.selecthub.com/p/knowledge-base-software/xwiki/) User Sentiment: 91% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: [ $2.41Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Knowledge+Base+Software&product%5Fname=XWiki&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fknowledge-base-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F8e9f22434774cce976973717448380b4-03d37cf3cd5d88b1eda8b54bbc584a12%2Fresources%2Foriginal%2Flogo.svg%3F1739618673&price=1) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=XWiki&category=Knowledge+Base+Software&product%5Flogo=https://cdn.selecthub.com/products/8e9f22434774cce976973717448380b4-03d37cf3cd5d88b1eda8b54bbc584a12/resources/original/logo.svg?1739618673)) Good For: Any company size * Pros & Cons * Review * Key Features * Media * **Easy Collaboration:** User reviews highlight XWiki's strength in fostering collaboration. Features like WYSIWYG editing, page linking, and file attachments make it easy for teams to co-create and share knowledge. * **Customization:** XWiki is praised for its flexibility. Users can tailor the platform to their liking, from creating custom applications to modifying the user interface, making it adapt to various business needs. * **Structured Knowledge:** XWiki goes beyond simple wikis by offering tools for structuring information. Features like data structures, tags, and advanced search help organize knowledge, making it easy to find and retrieve. * **Steep Learning Curve:** User reviews often mention a challenging learning curve, especially for those who are less tech-savvy. This can make it difficult for some business users to quickly adapt to and utilize the platform effectively. * **Setup Challenges:** Some user reviews highlight potential difficulties during the initial setup process, particularly for users without a strong technical background. This can lead to delays and require additional support resources. [ Read Full Review](https://www.selecthub.com/p/knowledge-base-software/xwiki/) [Visit Site](https://xwiki.com/en/) Is XWiki the bee's knees when it comes to knowledge bases, or does it miss the mark? User reviews from the last year highlight a mix of powerful features and some usability hurdles. Many users praise XWiki's robust customization options and ability to handle both structured and unstructured data, making it a versatile tool for a variety of use cases. For instance, one user appreciated the platform's flexibility in creating a "powerful and diverse knowledge base." However, some users point out a steep learning curve, particularly for those unfamiliar with wiki platforms or lacking technical expertise. One user, while impressed with XWiki's capabilities, noted that the "default UI still needs to be improved for better usability." This sentiment is echoed by others who found the sheer number of features overwhelming initially. Despite these challenges, XWiki's strengths lie in its adaptability and comprehensive feature set. Its ability to integrate with other tools and support for scripting allow for extensive customization, making it a good fit for organizations with specific needs. Overall, XWiki is best suited for teams who need a highly customizable and powerful knowledge base solution and are willing to invest the time to learn its intricacies. Smaller teams or those seeking a simpler, out-of-the-box solution might find the platform's complexity a hurdle. [ Read Full Review](https://www.selecthub.com/p/knowledge-base-software/xwiki/) [Visit Site](https://xwiki.com/en/) * **Open Source Platform:** XWiki is built on an open-source framework, allowing for extensive customization and community-driven improvements. * **WYSIWYG Editor:** The "What You See Is What You Get" editor simplifies content creation with a user-friendly interface, similar to popular word processors. * **Structured Data Management:** Users can create and manage structured data using XWiki's class and property system, enabling complex data organization. * **Version Control:** XWiki tracks changes with a robust version control system, allowing users to view and revert to previous document versions. * **Rights Management:** Fine-grained access control lets administrators set permissions at the page, space, or global level, ensuring secure information sharing. [ Read Full Review](https://www.selecthub.com/p/knowledge-base-software/xwiki/) [Visit Site](https://xwiki.com/en/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [ Read Full Review](https://www.selecthub.com/p/knowledge-base-software/xwiki/) [Visit Site](https://xwiki.com/en/) [ ](https://www.selecthub.com/p/knowledge-base-software/elevio/) [elevio](https://www.selecthub.com/p/knowledge-base-software/elevio/) [View Product Details ](https://www.selecthub.com/p/knowledge-base-software/elevio/) User Sentiment: 94% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: [ $125Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Knowledge+Base+Software&product%5Fname=elevio&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fknowledge-base-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2d6f251981f688b3a1310c6fe81a7487-844d0c752ed5e088abcf0ebc38d574be%2Fresources%2Fnormal%2Flogo.png%3F1743014770&price=3) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=elevio&category=Knowledge+Base+Software&product%5Flogo=https://cdn.selecthub.com/products/2d6f251981f688b3a1310c6fe81a7487-844d0c752ed5e088abcf0ebc38d574be/resources/normal/logo.png?1743014770)) Good For: Any company size * Pros & Cons * Review * Key Features * Media * **Easy to Use:** User reviews consistently praise Elevio's user-friendly interface, making it simple for teams to create, manage, and update their knowledge base content. * **Effective Ticket Deflection:** Elevio excels at proactively providing answers within the user's workflow. One user reported a significant 60% reduction in support tickets, highlighting the software's ability to guide users to solutions before they resort to contacting support. * **Seamless Integrations:** Elevio integrates smoothly with existing platforms, such as Zendesk, ensuring a unified support experience and preventing information silos. * **Smart Content Delivery:** Elevio's machine learning capabilities analyze user behavior and suggest relevant content. This targeted approach ensures users receive the most appropriate information at the right time. * **Limited Customization:** Elevio's customization options are reportedly limited, potentially restricting a business's ability to fully align the knowledge base with its brand aesthetics. * **Customer Service Concerns:** User reviews highlight concerns regarding Elevio's customer service, with some users experiencing challenges in receiving timely and effective support. [ Read Full Review](https://www.selecthub.com/p/knowledge-base-software/elevio/) [Visit Site](https://elev.io/) Is elevio the key to unlocking exceptional customer support? User reviews from the last year suggest it might just be the answer. Users consistently praise elevio for its user-friendly interface and seamless integration with platforms like Zendesk, making it a breeze to set up and start seeing results. A standout feature is its ticket deflection capability, with users reporting significant reductions in support tickets, in some cases exceeding 60%. This efficiency gain is attributed to elevio's ability to proactively provide users with the information they need, precisely when and where they need it. However, some users have expressed a desire for greater customization options, particularly regarding the tool's visual styling. While elevio excels in functionality, some users feel restricted in their ability to fully align the tool's appearance with their brand aesthetics. This limitation, while noted, appears to be outweighed by the overwhelmingly positive feedback on elevio's core strengths. Overall, elevio is best suited for businesses seeking to empower their customers with self-service options and streamline their support processes. Its intuitive design, coupled with powerful features like ticket deflection and seamless integrations, makes it a valuable asset for businesses of all sizes. Whether you're a startup looking to scale your support or an established enterprise aiming to enhance customer satisfaction, elevio offers a compelling solution to elevate your support strategy. [ Read Full Review](https://www.selecthub.com/p/knowledge-base-software/elevio/) [Visit Site](https://elev.io/) * **Contextual Help:** Elevio provides in-app assistance by delivering relevant help content based on user behavior and context, ensuring users receive the right information at the right time. * **Multi-Channel Support:** The platform integrates seamlessly with various channels, including chat, email, and social media, allowing users to access support across multiple touchpoints. * **Customizable Widgets:** Elevio offers customizable widgets that can be tailored to match your brand's look and feel, providing a cohesive user experience. * **Analytics and Insights:** Gain valuable insights into user interactions with detailed analytics, helping you understand content performance and user behavior. * **Content Segmentation:** Target specific user groups with tailored content by segmenting your audience based on criteria such as user role or location. [ Read Full Review](https://www.selecthub.com/p/knowledge-base-software/elevio/) [Visit Site](https://elev.io/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [ Read Full Review](https://www.selecthub.com/p/knowledge-base-software/elevio/) [Visit Site](https://elev.io/) [ ](https://www.selecthub.com/p/knowledge-base-software/bookstack/) [BookStack](https://www.selecthub.com/p/knowledge-base-software/bookstack/) [View Product Details ](https://www.selecthub.com/p/knowledge-base-software/bookstack/) User Sentiment: 92% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: [ Custom Quote i BookStack doesn't have a fixed starting price. For pricing details, you'll need to request a custom quote. Factors that can influence final pricing for Knowledge Base Software typically include number of users, chosen modules or features, level of support, services like implementation, and add-ons. ](https://pmo.selecthub.com/get-product-pricing/?category=Knowledge+Base+Software&product%5Fname=BookStack&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fknowledge-base-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fdd159c05a369b53f45e46d799740331f-d204c12af3761a9e72e345223fb9676c%2Fresources%2Fnormal%2Flogo.png%3F1739690319&price=1) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=BookStack&category=Knowledge+Base+Software&product%5Flogo=https://cdn.selecthub.com/products/dd159c05a369b53f45e46d799740331f-d204c12af3761a9e72e345223fb9676c/resources/normal/logo.png?1739690319)) Good For: Small & medium companies * Pros & Cons * Review * Key Features * Media * **Simple Interface:** User reviews frequently praise BookStack for its clean, intuitive interface, which makes it easy to navigate and find information. * **Easy Content Creation:** The platform's WYSIWYG editor simplifies content creation, making it user-friendly even for those without technical expertise. * **Effective Search Functionality:** Users appreciate the robust search feature in BookStack, allowing them to easily find specific information within books, chapters, and pages. * **Limited Features:** User reviews indicate that while BookStack prioritizes simplicity, this might result in limited functionality compared to more feature-rich platforms. [ Read Full Review](https://www.selecthub.com/p/knowledge-base-software/bookstack/) [Visit Site](https://www.bookstackapp.com) Is your knowledge base feeling a little, shall we say, unstacked? BookStack, the open-source knowledge management platform, promises a simple and intuitive way to organize information. But does it deliver? User reviews are a mixed bag. While some praise its clean interface and ease of use, others find it conceptually limiting. For example, one user lauded BookStack's "pre-made structure of Shelves > Books > Chapters > Pages," finding it helpful for getting started. However, this same feature was criticized by another user who felt it lacked customization options. This "Shelves > Books > Chapters > Pages" structure, while seemingly intuitive, can be a double-edged sword, appealing to those seeking simplicity but frustrating for users with more complex needs. BookStack's strength lies in its simplicity and ease of maintenance, making it a good fit for small to medium-sized organizations or teams who prioritize a straightforward, no-frills approach. However, its limitations become apparent when dealing with larger, more intricate projects. The lack of advanced features, such as robust collaboration tools and granular customization, may leave some users wanting more. Ultimately, BookStack is like a well-organized library with a limited selection: great for finding the basics but potentially lacking when you need something more specialized. [ Read Full Review](https://www.selecthub.com/p/knowledge-base-software/bookstack/) [Visit Site](https://www.bookstackapp.com) * **Page Editor:** A WYSIWYG editor allows users to create and format content with ease, similar to popular word processors. * **Markdown Support:** For those who prefer it, Markdown can be used to format pages, offering flexibility in content creation. * **Customizable Permissions:** Granular control over user access ensures that sensitive information is protected and only accessible to authorized personnel. * **Multi-Language Support:** BookStack can be translated into multiple languages, making it accessible to a global audience. * **Search Functionality:** A robust search feature helps users quickly find the information they need within the knowledge base. [ Read Full Review](https://www.selecthub.com/p/knowledge-base-software/bookstack/) [Visit Site](https://www.bookstackapp.com) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [ Read Full Review](https://www.selecthub.com/p/knowledge-base-software/bookstack/) [Visit Site](https://www.bookstackapp.com) [ ](https://www.selecthub.com/p/knowledge-base-software/hypernotes/) [Hypernotes](https://www.selecthub.com/p/knowledge-base-software/hypernotes/) [View Product Details ](https://www.selecthub.com/p/knowledge-base-software/hypernotes/) User Sentiment: 82% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: [ $8.40Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Knowledge+Base+Software&product%5Fname=Hypernotes&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fknowledge-base-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F719628ff309a1c3ce64477a73b88eaf2-a430b5aa71412ae74e9a9a1e30fe7bde%2Fresources%2Fnormal%2Flogo.png%3F1739639474&price=1) Free Trial: No Good For: Any company size * Pros & Cons * Review * Key Features * Media * **Intuitive Organization:** Hypernotes excels at making knowledge organization straightforward with features like tagging and categorization, as reported by user reviews. * **Collaborative Features:** Shared notes, real-time editing, and discussion threads make Hypernotes a practical solution for team projects and knowledge sharing. * **Positive User Feedback:** User reviews, particularly on platforms like Crozdesk, highlight a high level of satisfaction, praising Hypernotes' effectiveness as a knowledge management tool. * **Limited Free Version:** User reviews mention limitations in the free version of Hypernotes, which could be a drawback for businesses with extensive knowledge base needs. * **Cost of Subscription:** Concerns about the affordability of Hypernotes' subscription packages, especially for budget-conscious businesses, have been raised by users. * **Mobile App Concerns:** A lower rating on Google Play specifically suggests potential dissatisfaction among Android users regarding the mobile app experience. [ Read Full Review](https://www.selecthub.com/p/knowledge-base-software/hypernotes/) [Visit Site](https://zenkit.com/en/hypernotes/) Is Hypernotes, with its unique approach to knowledge management, truly a cut above the rest? User reviews from the past year paint a somewhat mixed picture of this software. While Hypernotes garners praise for its intuitive interface and robust features like shared notes and real-time editing, some users have voiced concerns about the limitations of the free version and the subscription model. A shining example of Hypernotes' strengths can be found in a review on Slashdot, where a user lauded the software's ability to centralize and organize intellectual assets, making it a valuable tool for both small startups and large enterprises. However, the limited functionality of the free version, capped at 10,000 blocks, has left some users feeling like they're being nudged towards a paid subscription. This sentiment is echoed in a Reddit thread where a user expressed frustration over hitting the block limit and feeling pressured to upgrade. Despite these drawbacks, Hypernotes has carved a niche for itself in the knowledge management landscape, particularly among users who appreciate its user-friendly design and collaborative features. Its visual appeal and ease of use make it a strong contender for individuals and teams seeking a tool to streamline their knowledge sharing and organization processes. However, those with extensive note-taking needs or those hesitant to commit to a subscription model might find the free version's limitations to be a dealbreaker. Ultimately, Hypernotes proves to be a mixed bag – a promising platform with both noteworthy strengths and areas that could benefit from further refinement. [ Read Full Review](https://www.selecthub.com/p/knowledge-base-software/hypernotes/) [Visit Site](https://zenkit.com/en/hypernotes/) * **Bi-directional Linking:** Seamlessly connect notes to create a web of knowledge, allowing for easy navigation and discovery of related content. * **Graph View:** Visualize the relationships between notes in an interactive graph, helping to identify connections and patterns within your knowledge base. * **Task Management Integration:** Incorporate task management directly within your notes, enabling you to track and manage tasks without switching contexts. * **Real-time Collaboration:** Work simultaneously with team members on the same document, ensuring everyone stays on the same page with live updates. * **Markdown Support:** Utilize Markdown for formatting notes, providing a clean and efficient way to structure and style your content. [ Read Full Review](https://www.selecthub.com/p/knowledge-base-software/hypernotes/) [Visit Site](https://zenkit.com/en/hypernotes/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [ Read Full Review](https://www.selecthub.com/p/knowledge-base-software/hypernotes/) [Visit Site](https://zenkit.com/en/hypernotes/) [ ](https://www.selecthub.com/p/knowledge-base-software/helpsite/) [HelpSite](https://www.selecthub.com/p/knowledge-base-software/helpsite/) [View Product Details ](https://www.selecthub.com/p/knowledge-base-software/helpsite/) User Sentiment: 95% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: [ $14.99Monthly, Freemium ](https://pmo.selecthub.com/get-product-pricing/?category=Knowledge+Base+Software&product%5Fname=HelpSite&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fknowledge-base-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F258d7a491108e4e48af85b904cef4654-4c671a24a0d7f499290945ff85ee9d85%2Fresources%2Fnormal%2Flogo.png%3F1743015734&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=HelpSite&category=Knowledge+Base+Software&product%5Flogo=https://cdn.selecthub.com/products/258d7a491108e4e48af85b904cef4654-4c671a24a0d7f499290945ff85ee9d85/resources/normal/logo.png?1743015734)) Good For: Any company size * Pros & Cons * Review * Key Features * Media * **Easy to Use:** User reviews frequently mention HelpSite's user-friendly interface, which simplifies content creation for knowledge bases. * **Self-Service Success:** HelpSite is praised for its self-service knowledge base, which empowers customers to find answers independently, leading to reduced support tickets and increased customer satisfaction. * **Streamlined Support:** Users appreciate HelpSite's ability to streamline customer support processes, making it easier for teams to manage and respond to inquiries effectively. * **Limited Customization:** User reviews mention limitations in customization options, which could be a drawback for businesses with unique branding or functionality needs. * **Integration Challenges:** Some users have reported difficulties with integrations, especially concerning linking and security aspects, potentially hindering seamless connections with existing systems. [ Read Full Review](https://www.selecthub.com/p/knowledge-base-software/helpsite/) [Visit Site](https://helpsite.com) Is HelpSite the right site to help your business? User reviews from the last year reveal a bit of a mixed bag when it comes to this knowledge base software. HelpSite is praised for its user-friendliness, with many users highlighting its intuitive interface and ease of use, particularly for creating knowledge base articles and FAQs. One user even mentioned that it "works as advertised," which, let's be honest, is not something you come across every day in the software world. This simplicity makes it a great tool for training and onboarding new employees or getting everyone on the same page with company procedures. However, HelpSite isn't all sunshine and rainbows. Some users have voiced concerns about limitations in customization options, particularly regarding design and branding. Additionally, there have been some complaints about difficulties with integrations, especially concerning linking and security features. These limitations might make it less suitable for larger businesses or those with more complex needs. Overall, HelpSite seems to be a good fit for small to medium-sized businesses looking for an easy-to-use, affordable knowledge base solution. Its simplicity is both its biggest strength and its most significant weakness. If you need a straightforward platform to centralize your knowledge and empower your customers and employees to find answers quickly, HelpSite could be a great option. However, if you require advanced customization, integrations, or robust reporting features, you might need to look elsewhere. [ Read Full Review](https://www.selecthub.com/p/knowledge-base-software/helpsite/) [Visit Site](https://helpsite.com) * **Customizable Design:** Tailor the appearance of your knowledge base to align with your brand's identity, using customizable themes and layouts. * **Search Functionality:** Enhance user experience with a robust search tool that allows users to find relevant articles quickly and efficiently. * **Article Management:** Organize and manage content with ease, using categories and tags to keep your knowledge base structured and accessible. * **Feedback System:** Gather user feedback directly on articles to continuously improve content quality and relevance. * **SEO Optimization:** Increase visibility of your knowledge base with built-in SEO tools that help your content rank better in search engines. [ Read Full Review](https://www.selecthub.com/p/knowledge-base-software/helpsite/) [Visit Site](https://helpsite.com) ![Screenshots]()![Screenshots]()![Screenshots]() [ Read Full Review](https://www.selecthub.com/p/knowledge-base-software/helpsite/) [Visit Site](https://helpsite.com) [ ](https://www.selecthub.com/p/knowledge-base-software/knowledgeowl/) [KnowledgeOwl](https://www.selecthub.com/p/knowledge-base-software/knowledgeowl/) [View Product Details ](https://www.selecthub.com/p/knowledge-base-software/knowledgeowl/) User Sentiment: 94% of users recommend this product i Based on user reviews collected from popular reviews sites. Start Price: [ $100Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Knowledge+Base+Software&product%5Fname=KnowledgeOwl&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fknowledge-base-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F4638da5e5f541d1341861db9cad08366-11040323603b1a96fd6c0174cf0665c8%2Fresources%2Fnormal%2Flogo.png%3F1727842493&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=KnowledgeOwl&category=Knowledge+Base+Software&product%5Flogo=https://cdn.selecthub.com/products/4638da5e5f541d1341861db9cad08366-11040323603b1a96fd6c0174cf0665c8/resources/normal/logo.png?1727842493)) Good For: Any company size * Pros & Cons * Review * Key Features * Media * **User-Friendly:** User reviews praise KnowledgeOwl's intuitive design, suggesting that even those without a technical background can easily create and manage content. * **Customization:** Users appreciate the flexibility to tailor the look and feel of their knowledge base, allowing for branding consistency and personalized content organization. * **Customer Support:** KnowledgeOwl receives consistent praise for its responsive and helpful customer support, ensuring users receive timely assistance when needed. * **Limited Integrations:** KnowledgeOwl offers limited out-of-the-box integrations, potentially requiring additional development for businesses reliant on third-party tools. * **Occasional Editor Glitches:** Some users have reported instances where editor revisions resulted in unexpected formatting changes, such as added line breaks or altered image alignments. * **Lack of Video Library Feature:** KnowledgeOwl currently lacks a dedicated video library feature, making it necessary to embed videos within articles instead of having a centralized repository. [ Read Full Review](https://www.selecthub.com/p/knowledge-base-software/knowledgeowl/) [Visit Site](https://www.knowledgeowl.com/) How do you make a knowledge base give a hoot about its users? User reviews from the past year indicate that KnowledgeOwl achieves this by prioritizing user-friendliness, customization, and exceptional customer support. Users consistently praise the platform's intuitive interface, making it a breeze to navigate and create content, even for non-technical users. One user, for instance, highlighted the ease of setting up single sign-on and incorporating multimedia content. The robust customization options, allowing for personalized branding and tailored knowledge organization, are also frequently commended. However, some users expressed a desire for even more advanced customization features. Additionally, occasional performance issues were reported, though these appear to be infrequent. What truly sets KnowledgeOwl apart, according to users, is its user-centric approach. The platform empowers businesses to craft knowledge bases that perfectly align with their specific needs and workflows. This focus on user experience makes KnowledgeOwl an ideal choice for businesses of all sizes that prioritize ease of use without sacrificing functionality. Whether it's for internal knowledge management or customer self-service, KnowledgeOwl provides the tools and support needed to make knowledge sharing seamless and effective. [ Read Full Review](https://www.selecthub.com/p/knowledge-base-software/knowledgeowl/) [Visit Site](https://www.knowledgeowl.com/) * **Customizable Templates:** Tailor the look and feel of your knowledge base with flexible templates that match your brand identity. * **Advanced Search Functionality:** Users can quickly find information with a robust search engine that supports synonyms and partial matches. * **Content Categorization:** Organize articles into categories and subcategories for intuitive navigation and easy access. * **Version Control:** Track changes and revert to previous versions of articles, ensuring content accuracy and consistency. * **User Permissions:** Define roles and permissions to control who can view, edit, or manage content within the knowledge base. [ Read Full Review](https://www.selecthub.com/p/knowledge-base-software/knowledgeowl/) [Visit Site](https://www.knowledgeowl.com/) ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() [ Read Full Review](https://www.selecthub.com/p/knowledge-base-software/knowledgeowl/) [Visit Site](https://www.knowledgeowl.com/) #### Filter Products (20) Pricing $10 or less $10 - $100 $100 - $500 $500 - $1,000 $1,000 or more Company Size Small Medium Large Deployment Cloud On-Premise Platform Linux MacOS Windows Industries All Accounting / CPA Advertising Aerospace & Defense Agriculture Apparel Architecture Auto Dealership Automotive Banking & Financial Services Banking & Mortgage Chemicals Construction & Engineering Construction / Contracting Consulting Consumer Products Distribution E-commerce Education Electronics Energy & Utilities Federal Government Field Maintenance Food & Beverage Healthcare / Social Services Hospitality / Gaming / Travel Human Resources Industrial Machinery Information Technology & High Tech Insurance Legal Maintenance / Field Service Manufacturing Marketing Services Media & Communications / Entertainment Mill Products Mining / Metals Mortgage Non-Profit Not Available Oil & Gas Other Other Services Payroll Provider Pharmaceuticals Professional Employer Organization Professional Services Property Management Public Sector Real Estate Recruiting Agency Religious Institutions Retail Sales & Marketing Semiconductors Software / IT Sports and Recreation Staffing Agency State & Local Government Telecommunications Third-Party Administrator Transportation & Logistics Wholesale Distribution Free Trial Apply Reset filters ## All Knowledge Base Software Showing 1 - 20 of 20 Products Sort by Most Popular Starting Price (Low to High) Starting Price (High to Low) User Sentiment [ Knowledge Base by Text, Inc. ](https://www.selecthub.com/p/knowledge-base-software/knowledge-base/) [View Product Details ](https://www.selecthub.com/p/knowledge-base-software/knowledge-base/) Start Price: [ $49Monthly, Freemium ](https://pmo.selecthub.com/get-product-pricing/?category=Knowledge+Base+Software&product%5Fname=Knowledge%2BBase&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fknowledge-base-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fea3ed20b6b101a09085ef09c97da1597-19aee3424a5e94cc4d9682d2aa803c65%2Fresources%2Fnormal%2Flogo.png%3F1746220819&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Knowledge+Base&category=Knowledge+Base+Software&product%5Flogo=https://cdn.selecthub.com/products/ea3ed20b6b101a09085ef09c97da1597-19aee3424a5e94cc4d9682d2aa803c65/resources/normal/logo.png?1746220819)) Good For: Small companies Deployment: Cloud User Sentiment: 76% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.knowledgebase.com/) [ Document360 by Kovai ](https://www.selecthub.com/p/knowledge-base-software/document360/) [View Product Details ](https://www.selecthub.com/p/knowledge-base-software/document360/) Start Price: [ $99Monthly, Quote-Based ](https://pmo.selecthub.com/get-product-pricing/?category=Knowledge+Base+Software&product%5Fname=Document360&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fknowledge-base-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fc1481a88d8e582ce58f9413d5ac93360-99f6b5c8e8f9bcd57114bc443cf5091e%2Fresources%2Fnormal%2Flogo.png%3F1727841622&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Document360&category=Knowledge+Base+Software&product%5Flogo=https://cdn.selecthub.com/products/c1481a88d8e582ce58f9413d5ac93360-99f6b5c8e8f9bcd57114bc443cf5091e/resources/normal/logo.png?1727841622)) Good For: Any company size Deployment: Cloud User Sentiment: 93% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://document360.io/) [ Tettra by Tettra ](https://www.selecthub.com/p/knowledge-base-software/tettra/) [View Product Details ](https://www.selecthub.com/p/knowledge-base-software/tettra/) Start Price: [ $40Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Knowledge+Base+Software&product%5Fname=Tettra&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fknowledge-base-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fa9bd54659f4a895624ba4a669a7ca977-223c983d29fe18690be4e784789c8caa%2Fresources%2Fnormal%2Flogo.png%3F1734591786&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Tettra&category=Knowledge+Base+Software&product%5Flogo=https://cdn.selecthub.com/products/a9bd54659f4a895624ba4a669a7ca977-223c983d29fe18690be4e784789c8caa/resources/normal/logo.png?1734591786)) Good For: Any company size Deployment: Cloud User Sentiment: 91% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://tettra.com/) [ Helpjuice by Helpjuice, Inc. ](https://www.selecthub.com/p/knowledge-base-software/helpjuice/) [View Product Details ](https://www.selecthub.com/p/knowledge-base-software/helpjuice/) Start Price: [ $120Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Knowledge+Base+Software&product%5Fname=Helpjuice&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fknowledge-base-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Faaa5ebec57257fa776a1990c2bd025c1-e25a4edbcc4bdd4d453b3a55b4028bbd%2Fresources%2Fnormal%2Flogo.png%3F1749062997&price=3) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Helpjuice&category=Knowledge+Base+Software&product%5Flogo=https://cdn.selecthub.com/products/aaa5ebec57257fa776a1990c2bd025c1-e25a4edbcc4bdd4d453b3a55b4028bbd/resources/normal/logo.png?1749062997)) Good For: Any company size Deployment: Cloud User Sentiment: 94% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.helpjuice.com/) [ XWiki by XWiki SAS ](https://www.selecthub.com/p/knowledge-base-software/xwiki/) [View Product Details ](https://www.selecthub.com/p/knowledge-base-software/xwiki/) Start Price: [ $2.41Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Knowledge+Base+Software&product%5Fname=XWiki&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fknowledge-base-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F8e9f22434774cce976973717448380b4-03d37cf3cd5d88b1eda8b54bbc584a12%2Fresources%2Foriginal%2Flogo.svg%3F1739618673&price=1) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=XWiki&category=Knowledge+Base+Software&product%5Flogo=https://cdn.selecthub.com/products/8e9f22434774cce976973717448380b4-03d37cf3cd5d88b1eda8b54bbc584a12/resources/original/logo.svg?1739618673)) Good For: Any company size Deployment: Cloud, On-Premise User Sentiment: 91% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://xwiki.com/en/) [ elevio by Elevio Pty. Ltd. ](https://www.selecthub.com/p/knowledge-base-software/elevio/) [View Product Details ](https://www.selecthub.com/p/knowledge-base-software/elevio/) Start Price: [ $125Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Knowledge+Base+Software&product%5Fname=elevio&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fknowledge-base-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F2d6f251981f688b3a1310c6fe81a7487-844d0c752ed5e088abcf0ebc38d574be%2Fresources%2Fnormal%2Flogo.png%3F1743014770&price=3) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=elevio&category=Knowledge+Base+Software&product%5Flogo=https://cdn.selecthub.com/products/2d6f251981f688b3a1310c6fe81a7487-844d0c752ed5e088abcf0ebc38d574be/resources/normal/logo.png?1743014770)) Good For: Any company size Deployment: Cloud User Sentiment: 94% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://elev.io/) [ BookStack by BookStack ](https://www.selecthub.com/p/knowledge-base-software/bookstack/) [View Product Details ](https://www.selecthub.com/p/knowledge-base-software/bookstack/) Start Price: [ Custom Quote i BookStack doesn't have a fixed starting price. For pricing details, you'll need to request a custom quote. Factors that can influence final pricing for Knowledge Base Software typically include number of users, chosen modules or features, level of support, services like implementation, and add-ons. ](https://pmo.selecthub.com/get-product-pricing/?category=Knowledge+Base+Software&product%5Fname=BookStack&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fknowledge-base-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fdd159c05a369b53f45e46d799740331f-d204c12af3761a9e72e345223fb9676c%2Fresources%2Fnormal%2Flogo.png%3F1739690319&price=1) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=BookStack&category=Knowledge+Base+Software&product%5Flogo=https://cdn.selecthub.com/products/dd159c05a369b53f45e46d799740331f-d204c12af3761a9e72e345223fb9676c/resources/normal/logo.png?1739690319)) Good For: Small & medium companies Deployment: On-Premise User Sentiment: 92% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.bookstackapp.com) [ Hypernotes by Axonic Informationssysteme GmbH ](https://www.selecthub.com/p/knowledge-base-software/hypernotes/) [View Product Details ](https://www.selecthub.com/p/knowledge-base-software/hypernotes/) Start Price: [ $8.40Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Knowledge+Base+Software&product%5Fname=Hypernotes&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fknowledge-base-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F719628ff309a1c3ce64477a73b88eaf2-a430b5aa71412ae74e9a9a1e30fe7bde%2Fresources%2Fnormal%2Flogo.png%3F1739639474&price=1) Free Trial: No Good For: Any company size Deployment: Cloud, On-Premise User Sentiment: 82% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://zenkit.com/en/hypernotes/) [ HelpSite by HelpSite ](https://www.selecthub.com/p/knowledge-base-software/helpsite/) [View Product Details ](https://www.selecthub.com/p/knowledge-base-software/helpsite/) Start Price: [ $14.99Monthly, Freemium ](https://pmo.selecthub.com/get-product-pricing/?category=Knowledge+Base+Software&product%5Fname=HelpSite&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fknowledge-base-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F258d7a491108e4e48af85b904cef4654-4c671a24a0d7f499290945ff85ee9d85%2Fresources%2Fnormal%2Flogo.png%3F1743015734&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=HelpSite&category=Knowledge+Base+Software&product%5Flogo=https://cdn.selecthub.com/products/258d7a491108e4e48af85b904cef4654-4c671a24a0d7f499290945ff85ee9d85/resources/normal/logo.png?1743015734)) Good For: Any company size Deployment: Cloud User Sentiment: 95% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://helpsite.com) [ KnowledgeOwl by KnowledgeOwl ](https://www.selecthub.com/p/knowledge-base-software/knowledgeowl/) [View Product Details ](https://www.selecthub.com/p/knowledge-base-software/knowledgeowl/) Start Price: [ $100Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Knowledge+Base+Software&product%5Fname=KnowledgeOwl&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fknowledge-base-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F4638da5e5f541d1341861db9cad08366-11040323603b1a96fd6c0174cf0665c8%2Fresources%2Fnormal%2Flogo.png%3F1727842493&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=KnowledgeOwl&category=Knowledge+Base+Software&product%5Flogo=https://cdn.selecthub.com/products/4638da5e5f541d1341861db9cad08366-11040323603b1a96fd6c0174cf0665c8/resources/normal/logo.png?1727842493)) Good For: Any company size Deployment: Cloud User Sentiment: 94% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.knowledgeowl.com/) [ Teamwork Spaces by Teamwork.com ](https://www.selecthub.com/p/knowledge-base-software/teamwork-spaces/) [View Product Details ](https://www.selecthub.com/p/knowledge-base-software/teamwork-spaces/) Start Price: [ $10.99Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Knowledge+Base+Software&product%5Fname=Teamwork%2BSpaces&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fknowledge-base-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F41890b3543c53ed353b9febcf47a2cc0-6b2655f8ecbc0ad854fdef1d9b5d011a%2Fresources%2Foriginal%2Flogo.svg%3F1739695715&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Teamwork+Spaces&category=Knowledge+Base+Software&product%5Flogo=https://cdn.selecthub.com/products/41890b3543c53ed353b9febcf47a2cc0-6b2655f8ecbc0ad854fdef1d9b5d011a/resources/original/logo.svg?1739695715)) Good For: Small & medium companies Deployment: Cloud User Sentiment: 90% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.teamwork.com/spaces/) [ ProProfs Knowledge Base by ProProfs ](https://www.selecthub.com/p/knowledge-base-software/proprofs-knowledge-base/) [View Product Details ](https://www.selecthub.com/p/knowledge-base-software/proprofs-knowledge-base/) Start Price: [ $79Monthly, Freemium ](https://pmo.selecthub.com/get-product-pricing/?category=Knowledge+Base+Software&product%5Fname=ProProfs%2BKnowledge%2BBase&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fknowledge-base-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F04bfb969d86db78edfa332363b59f79a-773d825df0e7a5e120fccf1179e29132%2Fresources%2Fnormal%2Flogo.png%3F1734591999&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=ProProfs+Knowledge+Base&category=Knowledge+Base+Software&product%5Flogo=https://cdn.selecthub.com/products/04bfb969d86db78edfa332363b59f79a-773d825df0e7a5e120fccf1179e29132/resources/normal/logo.png?1734591999)) Good For: Any company size Deployment: Cloud User Sentiment: 93% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.proprofs.com/knowledgebase/) [ Docsie by Docsie ](https://www.selecthub.com/p/knowledge-base-software/docsie/) [View Product Details ](https://www.selecthub.com/p/knowledge-base-software/docsie/) Start Price: [ $89Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Knowledge+Base+Software&product%5Fname=Docsie&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fknowledge-base-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe4e581586db0fc30ac07c437aa544bc4-b37a0510ae65e9c629d484737ac5cc06%2Fresources%2Fnormal%2Flogo.png%3F1736341199&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Docsie&category=Knowledge+Base+Software&product%5Flogo=https://cdn.selecthub.com/products/e4e581586db0fc30ac07c437aa544bc4-b37a0510ae65e9c629d484737ac5cc06/resources/normal/logo.png?1736341199)) Good For: Any company size Deployment: Cloud User Sentiment: 96% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.docsie.io) [ LessonBridge by Secutor Solutions, LLC. ](https://www.selecthub.com/p/knowledge-base-software/lessonbridge/) [View Product Details ](https://www.selecthub.com/p/knowledge-base-software/lessonbridge/) Start Price: [ $10Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Knowledge+Base+Software&product%5Fname=LessonBridge&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fknowledge-base-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F3cc4f07c92a240dd56dcdebf58161f58-c64b567b209d153af7a0c8f550f3c5a5%2Fresources%2Fnormal%2Flogo.png%3F1749083785&price=1) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=LessonBridge&category=Knowledge+Base+Software&product%5Flogo=https://cdn.selecthub.com/products/3cc4f07c92a240dd56dcdebf58161f58-c64b567b209d153af7a0c8f550f3c5a5/resources/normal/logo.png?1749083785)) Good For: Any company size Deployment: Cloud, On-Premise User Sentiment: 90% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.secutorsolutions.com/) [ PHPKB by Chadha Software Technologies ](https://www.selecthub.com/p/knowledge-base-software/phpkb/) [View Product Details ](https://www.selecthub.com/p/knowledge-base-software/phpkb/) Start Price: [ $25Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Knowledge+Base+Software&product%5Fname=PHPKB&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fknowledge-base-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F47cec7c0f18dcae6c157ede4849cbbf6-eacf331f0ffc35d4b482f1d15a887d3b%2Fresources%2Fnormal%2Flogo.png%3F1693329030&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=PHPKB&category=Knowledge+Base+Software&product%5Flogo=https://cdn.selecthub.com/products/47cec7c0f18dcae6c157ede4849cbbf6-eacf331f0ffc35d4b482f1d15a887d3b/resources/normal/logo.png?1693329030)) Good For: Any company size Deployment: Cloud, On-Premise User Sentiment: 86% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.phpkb.com/) [ wpDocs by wpDocs ](https://www.selecthub.com/p/knowledge-base-software/wpdocs/) [View Product Details ](https://www.selecthub.com/p/knowledge-base-software/wpdocs/) Start Price: [ $49Annually ](https://pmo.selecthub.com/get-product-pricing/?category=Knowledge+Base+Software&product%5Fname=wpDocs&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fknowledge-base-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F3946286620b2e1ed380a77193fb7add7-dc6d50b8a02dee9c2225e6a2f1ee5555%2Fresources%2Fnormal%2Flogo.png%3F1729819001&price=2) Free Trial: No Good For: Any company size Deployment: Cloud, On-Premise [Visit Site](https://wpdocs.co/) [ Odoo CRM by Odoo ](https://www.selecthub.com/p/crm-software/odoo-crm/) [View Product Details ](https://www.selecthub.com/p/crm-software/odoo-crm/) Start Price: [ $24.90Monthly, Freemium ](https://pmo.selecthub.com/get-product-pricing/?category=Knowledge+Base+Software&product%5Fname=Odoo%2BCRM&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fknowledge-base-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F3dea6b598a16b334a53145e78701fa87-5a8481670ce324bbde880eb24654bbe8%2Fresources%2Fnormal%2Flogo.png%3F1747414130&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Odoo+CRM&category=Knowledge+Base+Software&product%5Flogo=https://cdn.selecthub.com/products/3dea6b598a16b334a53145e78701fa87-5a8481670ce324bbde880eb24654bbe8/resources/normal/logo.png?1747414130)) Good For: Any company size Deployment: Cloud, On-Premise User Sentiment: 82% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.odoo.com/app/crm) [ AddressTwo by Carter and Company ](https://www.selecthub.com/p/crm-software/addresstwo/) [View Product Details ](https://www.selecthub.com/p/crm-software/addresstwo/) Start Price: [ $14.95Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Knowledge+Base+Software&product%5Fname=AddressTwo&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fknowledge-base-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fd556b595eef47660153b8eddebbc2b12-31aafc6ad8f41718afe30e6ec3f8c101%2Fresources%2Fnormal%2Flogo.png%3F1693318210&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=AddressTwo&category=Knowledge+Base+Software&product%5Flogo=https://cdn.selecthub.com/products/d556b595eef47660153b8eddebbc2b12-31aafc6ad8f41718afe30e6ec3f8c101/resources/normal/logo.png?1693318210)) Good For: Small companies Deployment: Cloud, On-Premise User Sentiment: 95% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.addresstwo.com/) [ Freshdesk by Freshworks ](https://www.selecthub.com/p/help-desk-software/freshdesk/) [View Product Details ](https://www.selecthub.com/p/help-desk-software/freshdesk/) Start Price: [ $15Per User, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Knowledge+Base+Software&product%5Fname=Freshdesk&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fknowledge-base-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F9431c87f273e507e6040fcb07dcb4509-2be53ba10583ecf9217e2b159943f6af%2Fresources%2Fnormal%2Flogo.webp%3F1749064034&price=2) Free Trial: Yes ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=Freshdesk&category=Knowledge+Base+Software&product%5Flogo=https://cdn.selecthub.com/products/9431c87f273e507e6040fcb07dcb4509-2be53ba10583ecf9217e2b159943f6af/resources/normal/logo.webp?1749064034)) Good For: Small & medium companies Deployment: Cloud User Sentiment: 89% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.freshworks.com/freshdesk/) [ LiveAgent by LiveAgent ](https://www.selecthub.com/p/help-desk-software/liveagent/) [View Product Details ](https://www.selecthub.com/p/help-desk-software/liveagent/) Start Price: [ $15Per Agent, Monthly ](https://pmo.selecthub.com/get-product-pricing/?category=Knowledge+Base+Software&product%5Fname=LiveAgent&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fc%2Fknowledge-base-software%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F5463b514e21fbd3fec3772fba142a46e-9ed3942e836a45455458097b87668d55%2Fresources%2Fnormal%2Flogo.png%3F1693317427&price=2) Free Trial: 30 Days ([Request for Free](https://pmo.selecthub.com/free-trial/?product%5Fname=LiveAgent&category=Knowledge+Base+Software&product%5Flogo=https://cdn.selecthub.com/products/5463b514e21fbd3fec3772fba142a46e-9ed3942e836a45455458097b87668d55/resources/normal/logo.png?1693317427)) Good For: Any company size Deployment: Cloud, On-Premise User Sentiment: 93% of users recommend this product i Based on user reviews collected from popular reviews sites. [Visit Site](https://www.liveagent.com/) ### Guide Contents * [Executive Summary](#bg-heading-1) * [Deployment Methods](#bg-heading-2) * [Primary Benefits](#bg-heading-3) * [Implementation Goals](#bg-heading-4) * [Basic Features & Functionality](#bg-heading-5) * [Advanced Features & Functionality](#bg-heading-6) * [Current & Upcoming Trends](#bg-heading-7) * [Software Comparison Strategy](#bg-heading-8) * [Cost & Pricing Considerations](#bg-heading-9) * [Questions To Ask Yourself](#bg-heading-10) * [Questions To Ask Vendors](#bg-heading-11) * [In Conclusion](#bg-heading-12) Related Categories [CRM Software](https://www.selecthub.com/c/crm-software/) [Customer Success Software](https://www.selecthub.com/c/customer-success-software/) [Financial Services CRM Software](https://www.selecthub.com/c/financial-services-crm-software/) ▼ [Lead Management Software](https://www.selecthub.com/c/lead-management-software/) [Real Estate CRM Software](https://www.selecthub.com/c/real-estate-crm-software/) ▲ List Your Product Thousands of buyers are researching their next purchase. Ensure they find you by claiming your product profile now. [Claim Product Listing]( https://pmo.selecthub.com/claim-your-product/) ## Knowledge Base Software Buyer's Guide ## What is Knowledge Base Software? Knowledge base software is like a company's living encyclopedia, centralizing all of its collective wisdom. It solves the critical problem of information silos and repeated inquiries by giving employees and customers a single source of truth. Core functionalities include powerful search, content creation, and real-time collaboration. Emerging features like AI-powered search and intelligent content recommendations are making it even more efficient. Customer support teams and IT departments benefit most. While a key limitation can be the time needed for initial content creation, its ability to boost productivity and improve self-service is an invaluable value proposition. ### What are the Key Benefits of Knowledge Base Software? * Improves operational efficiency * Enhances user satisfaction * Fosters knowledge sharing * Eases information management * Enables customer self-service * Reduces response time * Decreases training costs * Fuels innovation * Reduces repetitive inquiries * Supports decision making **Knowledge Base Software is All About Providing Self-service Content to Your Audience** By Saumya Anand, Market Analyst at SelectHub ![Knowledge Base Software BG Intro]() Are you confused about why you repeatedly receive tickets for common queries despite having extensive self-help content on your website? It may be because your knowledge base is disorganized, unintuitive or difficult to navigate. It also indicates you’re in dire need of knowledge base software. If knowledge is power, then knowledge base software will make your company Superman. 52% of companies use a knowledge base to empower customer service teams, according to [HubSpot](https://www.hubspot.com/hubfs/assets/flywheel%20campaigns/HubSpot%20Annual%20State%20of%20Service%20Report%20-%202022.pdf). So if you’re looking to deliver exceptional, engaging customer service, it’s high time you get on the knowledge base train! However, singling out an appropriate solution may seem as daunting as climbing Mount Everest. But fret not because we have all the gear you need to make the right decision. In this buyer’s guide, we’ll explain what the software is, its benefits, features and the latest industry trends. Then, we’ll delve into top-rated products and equip you with the right questions to ask vendors. So, let’s start climbing! ### Executive Summary * Knowledge base software helps companies collate their self-help content for easy access. * You can reduce ticket volume, increase agent productivity and collaborate with multiple authors. * The system offers generic features like multilingual support, document versioning and content control. Its advanced capabilities include custom widgets and embedded AI. * While evaluating different solutions, make sure to ask pertinent questions to yourself and vendors. **What This Guide Covers:** * [Deployment Methods](#2) * [Primary Benefits](#3) * [Implementation Goals](#4) * [Basic Features & Functionality](#5) * [Advanced Features & Functionality](#6) * [Current & Upcoming Trends](#7) * [Software Comparison Strategy](#8) * [Cost & Pricing Considerations](#9) * [Questions To Ask Yourself](#11) * [Questions To Ask Vendors](#12) * [In Conclusion](#13) ### Deployment Methods Knowledge base solutions typically offer two deployment modes: cloud-based or open-source. While cloud-based deployment has a higher adoption rate, it’s worth assessing your specific needs to determine which model suits you the best. #### Cloud-based This deployment type is hosted on the internet and managed on a public or private cloud server. It’s available on a monthly subscription charge, and the vendor is responsible for maintenance, data security and other fixes. If you need the solution up and running in no time, then [SaaS](https://www.selecthub.com/resources/saas/) is your best bet because there’s no hardware installation required. As soon as you purchase the tool, you’ll receive your login credentials (based on the number of user licenses purchased). Cloud-based knowledge base tools have a fixed monthly licensing fee, making them ideal for small businesses with limited capital. They also offer enough customizations and flexibility for companies looking to scale in the future. Since the provider hosts the platform, you don’t have the right to change the code. Think of it as booking an Uber from one place to other. #### Open-source Open-source or self-hosted solutions are more like being gifted a car on your birthday. You got it for free, but you’re still responsible for its upkeep. This deployment approach gives your team access to the code without charge. The term “open-source” refers to the original code that’s free of cost and modifiable by businesses. You can then customize the software according to your requirements. It also means you are responsible for hosting and maintaining the platform. It’s a viable option for businesses that wish to completely control their knowledge base’s modules and user interface. Additionally, it gives you way more flexibility than cloud-based solutions to customize and develop the tool as you see fit. However, since hiring an in-house IT staff for maintenance and development is necessary, it’s only suitable for businesses with heavy pockets. ### Primary Benefits Providing quality self-service options is the key to driving sales and improving customer satisfaction. It also paves the way to reduce agent dependency so they can prioritize de-escalating issues that require a human touch. [Zendesk’s CX trends](https://cdn2.assets-servd.host/paltry-coyote/production/exports/ae12eee12b0891809c96c16693e22847/zendesk-cx-trends-2022-report.pdf) reaffirm these statements. Here’s what the study found: * 89% of customers spend more with organizations that allow them to find answers to their queries online without contacting an agent. * 70% of customers expect companies to have a self-service portal. * Merely 15% of agents are satisfied with their workload. Implementing knowledge base software enables you to solve the expectations and hindrances mentioned above. Here are some other advantages you can get out of the system: ![Primary Benefits of Knowledge Base Software]() #### Enhance Customer Experience In this fast-paced world, customers don’t prefer being put on hold for hours just for a simple query. They’d rather solve the issue at hand themselves. Empower your customers to resolve ordinary problems on their own by providing access to the help center. Moreover, a knowledge base is available 24/7, even on weekends and holidays. This means your customers don’t have to wait for a weekday to get the answer to their questions. With information readily available at their fingertips, customers are more likely to have a positive customer experience. #### Reduce Ticket Volume Usually, customers ask recurring questions. Instead of answering the same question repeatedly, KB systems offer real-time auto-suggestions based on the query typed in the search bar. Customers can also dive deeply into your knowledge repository for specific topics. This helps them resolve issues by themselves, thus reducing case volumes. #### Optimize Support Agents’ Efficiency Being a customer support agent is like being a store manager at the closing time during the Christmas season. Except for customer support reps, it’s all year round. They have to deal with dissatisfied customers and solve issues day in and day out. That’s a lot to have on someone’s plate. Here’s what Netomi’s State of Customer Service report found: * 33% of people have screamed at a customer support agent. * 44% of customers have experienced an agent becoming agitated. Knowledge base software solves these problems by providing automation capabilities that help agents quickly find helpful resources relevant to a customer’s issue. It ensures speedy resolution and takes some responsibility off agents’ shoulders. Integrations with chatbots offer automated responses to customers, thereby freeing agents from spending time answering repetitive problems. #### Improve Onboarding and Training Processes Onboarding new employees or training staff is arduous, especially if all your guides and documentation are scattered. Unify all your office-related documents under one roof to break down organizational silos. Employees can easily access these learning materials and familiarize themselves at their own pace. #### Stay Up to Date Rome wasn’t built in a day. Neither are knowledge bases. They require continuous updates based on relevancy or accuracy. Use built-in reporting and analytical modules to get insights into your most and least engaging articles and alter the content accordingly. ### Implementation Goals | **Goal 1** Collaborate Easily | Instead of going back and forth with your peers on different channels, teams can build the knowledge base together within the system. Use document version and content control functionalities to ensure everyone’s on the same page. | | ------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **Goal 2** Be More Efficient | Easy access to how-to articles and guides makes things relatively easier for both customers and employees. With less time spent on finding answers, your staff can be more productive and focus on the task they set out to accomplish. | | **Goal 3** Get Organized | Organizing isn’t just for neat freaks; it also aids quick access to pertinent material. Knowledge base solutions help you logically organize information, making it easier for viewers to find what they’re looking for. | | **Goal 4** Become User-friendly | You could have enough content in your knowledge base to fill a library, but it will be redundant if your viewers find it difficult to navigate. You can make the interface user-friendly by adding tags, custom fields and hierarchical links. | ### Basic Features & Functionality ![Features of Knowledge Base Software]() | Content Authoring | Without content, your knowledge base is just an empty shell. Easy-to-use editors enable your team to create documentation. Authors can use it to add text, insert images and videos, format content and more. | | ----------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Search Engine | Deliver relevant information to viewers through a search engine. Advanced search functionalities allow readers to look for content they need based on keywords and categories. Also, intuitive capabilities auto-complete questions as readers type into the search bar. | | Customizations | Remember how we accessorized our school bags with our names or our favorite bands? This feature is a lot like that! Tailor your knowledge base to align with your company’s identity and add brand-centric details like logos, fonts, designs and themes. You can customize your KB’s interface, pages and layouts. Some systems also allow you to set up a custom domain. | | Collaborative Authoring | Multiple authors can work simultaneously on a project, communicate and review documents via live commenting. | | Content Versioning | Picture this: four people are working on the same article but are unaware of the updates other members have made, which ultimately leads to overlapping and duplicate content. Sounds like a recipe for disaster! With version history, you can edit your article and automatically save it along the way (just like Google Docs!). It allows collaborators to see what changes you’ve made. You can also revert to the older version if the need arises. | | Content Control | Make sure only authorized personnel can access documents by setting up viewing, formatting and authoring permissions. | | Multilingual Support | If you’re a global brand, you’ll likely have customers worldwide. And you must cater to all of them in their preferred language. Multilingual capabilities allow you to localize content. You can develop your knowledge base in multiple languages, enable multilingual searching and add different content to every language. | | Mobile-optimization | Ensures readers can browse the knowledge base content through multiple devices like mobile, tablets and laptops. | ### Advanced Features & Functionality | AI and Analytics | Some KB systems offer built-in reporting and analytical tools to improve your content. You can track frequently read articles, poor-performing content and most-visited pages. You can also access metrics like total searches, failed keywords, number of guides created and total reads. Machine learning capabilities help identify gaps in knowledge content by prompting editors to update it based on accuracy and relevancy. | | ---------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Integrations | Facilitate smooth operations by integrating with existing tools like [CRMs](https://www.selecthub.com/c/c/crm-software/), G Suite, help desk software and more. | | [WYSIWYG Editor](https://www.howtogeek.com/752396/what-is-a-wysiwyg-editor/) | A few systems come with a built-in WYSIWYG editor to provide content contributors with advanced editing capabilities. You can create and edit tables, configure styles, add multimedia content, and more. | | Custom Widgets and Filters | Provide visitors instant access to relevant content by grouping several articles in a widget. You can also develop multiple, searchable custom data fields for easy browsing. | ### Current & Upcoming Trends The knowledge base software industry is witnessing paradigm shifts faster than the introduction of newer iPhone models. Here are some of the trends you should look out for: #### Cloud Is Here To Stay Cloud adoption is soaring to new heights every year. Almost [63% of companies](https://resources.flexera.com/web/pdf/Flexera-State-of-the-Cloud-Report-2022.pdf) said they run more than 25% of their workloads in the cloud. And the trend is seeping into knowledge base systems as well. Cloud-based KB solutions one-up on-premise deployment due to lower costs and higher flexibility. #### Automation for the Win AI and automation have penetrated our lives. [56% of customers](https://www.salesforce.com/content/dam/web/en%5Fus/www/documents/research/salesforce-state-of-the-connected-customer-fifth-ed.pdf?bc=HA) say they can think of one example of AI they use daily. ![Knowledge Base Software AI Stat]() Modern KB solutions are becoming increasingly intuitive and easier to use. Intelligent search bars and automated content capabilities deliver contextual content to visitors based on keywords or visitors’ search history. Moreover, using AI in customer service also [saves time, provides 24/7 support and lowers operating costs](https://www.dialpad.com/blog/ai-customer-service-report/). #### Mobility Is Key Mobile technologies are rapidly evolving at the speed of light. That’s why most knowledge base systems now come with a mobile app. It allows your customers and employees to easily access the information they need, no matter where they are. ### Software Comparison Strategy The knowledge base software market is burgeoning. It’s projected to reach $58.81 billion by 2028, growing at a CAGR of 12.67% from 2021-2028, according to [Verified Market Research](https://www.verifiedmarketresearch.com/product/knowledge-management-software-market/). The same report also mentions how factors like improved governance, fewer training times and increased customer satisfaction are likely to fuel the industry growth. As is evident, there’s plenty of fish in the market. To catch the right one is a Herculean task. Start with making a requirements checklist of all the capabilities your business needs. Here are some of them to consider when you draft your list: * **Flexibility:** While a solution may look like the perfect fit for your business presently, that might not be the case in the future. Buying a platform likely to cater to your needs for the coming 18-24 months is ideal. You should also ensure whether the solution is ideal for creating internal or external knowledge bases. * **Usability:** You could buy a top-notch solution, but it will be redundant if your team has difficulty adopting it. Make sure the system's interface is user-friendly, and its modules are easy-to-follow. Since the primary purpose of KB software is to create content, you should ensure the solution you pick has an easily operable editor that allows your employees to add, edit and format text. * **Cost:** If you’re an up-and-coming organization, it’s not advisable to go big. Look for solutions that specifically cater to small-scale businesses. Or, you can opt for free KB systems that offer core features with a limited number of users. * **Integrations:** Pick a platform that seamlessly integrates with your existing tech stack. Integrating with tools like survey creation, ticket management, [marketing automation](https://www.selecthub.com/c/marketing-automation-software/), CRMs and messaging apps is helpful. * **Analytics:** Assess whether you need a system with built-in analytical capabilities or your existing AI system can do the job. While the checklist is a major step, you shouldn’t forget the small stepping stones you’ll need in your software selection journey. To ensure you’re confident with your choice, you should: * Browse through review sites to get honest feedback. * Consult your peers in the industry who use the same or similar system. * Request vendors for free trials and demos to make sure your employees are comfortable with the technology. ### Cost & Pricing Considerations The base cost for knowledge base software depends on several variables like: * Mode of deployment. * The number of user licenses purchased. * The plan you buy like standard, premium, enterprise and so on. * Any add-ons or integrations required. If you need minimal features, some KB systems like [Guru](https://www.getguru.com/) and [Stack Overflow](https://stackoverflow.com/) offer a free plan for a certain number of users. Other platforms like [Slite](https://slite.com/) provide a free version up to a specific number of support documents created. You'll need to buy a package for extensive functionalities like unlimited document creation, content grouping and long-form articles. Other variables that influence the total cost of software are: * Certification and training costs. * Customizations. * Support packages. * Implementation and migration charges. If you’re not willing to splurge on a standalone knowledge base solution, investing in [help desk software](https://www.selecthub.com/c/help-desk-software/) with knowledge management capabilities is also viable. ### Questions To Ask Yourself ![Knowledge Base Software Key Questions To Ask]() Use these questions as a starting point for internal conversations: * Do we need to build a knowledge base for customer service or employees? Or both? * How many users will work on the system? * What level of customizations do we want? * Do we need a scalable solution? * Do we have any budgetary limitations? ### Questions To Ask Vendors Use these questions as a starting point for conversations with vendors: #### About the Software * How efficient is the system in handling multiple knowledge bases? * Does it display articles in the app? * Does it offer advanced search capabilities? * Is there a version control system? * Are knowledge base pages customizable? #### About the Vendor * What kind of customer support do they offer? * Is knowledge base software their primary offering? * Do they offer migration and implementation services? * Are they compliant with data privacy regulations? * Are there any specific industries or business sizes they specialize in? ### In Conclusion Like the quarterback position in football, knowledge base software is essential to the success of your customer service experience. With the right solution, you can empower your customers to look for answers themselves and reduce your agents’ workload, allowing them to focus on more pressing matters. But picking the ideal knowledge base software requires you to jump through some hoops. Drafting a requirements checklist, inquiring about vendor’s eligibility and requesting free trials are some of them. Hopefully, this buyer’s guide can help you navigate the inundated market to pick out a knowledge base tool that fits you like a glove. ### Product Comparisons Compare other knowledge base software products: Select a category 360 Degree Feedback Software 3D Design Software 3PL Software ABA Software Account-Based Marketing Software Accounting Practice Management Software Accounting Software Accounts Payable Software Accounts Receivable Software Agile Project Management Software AI Agent Builders AI Agent Frameworks AI Agent Orchestration Platforms AI Agents AI Assistants AI Chatbots AI Customer Service Agents AI Integration Solutions AI Marketing Agents AI Sales Agents AI Sales Assistant Software AI Video Generators AI Voice Agents AI Voice Assistants AI Workflow Automation Tools AI Writing Assistants Animation Software Antivirus Software Apparel ERP Software Applicant Tracking Systems Appointment Scheduling Software Assessment Software Asset Tracking Software Audio Editing Software Augmented Reality Software Auto Dialer Software Background Check Software Backup Software Barcode Software Benefits Administration Software Big Data Analytics Tools Bookkeeping Software BPM Software Budgeting Software Building Information Modeling Software Business Analytics Tools Business Intelligence Tools Business Management Software Business Phone Systems Business Process Automation Software CAD Software Call Center Software Call Tracking Software CAM Software Chiropractic Software Church Management Software Claims Management Software Clinical Decision Support Systems Cloud Access Security Broker Software Cloud Cost Management Tools Cloud PBX Cloud Phone Systems Cloud Storage Providers CMMS Software CMS Software Collaboration Software Colocation Hosting Providers Compensation Management Software Construction Accounting Software Construction Bidding Software Construction ERP Software Construction Estimating Software Construction Management Software Construction Scheduling Software Contact Management Software Content Collaboration Software Content Creation Software Content Marketing Software Contract Lifecycle Management Software Contractor Software Conversation Intelligence Software Conversational AI Platforms Course Creation Software CPaaS Platforms CPM Software CPQ Software CRM Software CRO Software Customer Data Platforms Customer Engagement Platforms Customer Experience Software Customer Service Software Customer Success Software Cybersecurity Software DaaS Providers Dashboard Software Data Analytics Software Data Archiving Solutions Data Extraction Tools Data Governance Tools Data Integration Tools Data Loss Prevention Software Data Management Tools Data Migration Tools Data Preparation Software Data Protection Software Data Recovery Software Data Visualization Tools Data Warehouse Tools Database Management Software Dealer Management Systems Delivery Management Software Dental Imaging Software Dental Practice Management Software Dental Software Desktop Database Software Desktop Publishing Software DevOps Software Diagram Software Digital Adoption Platforms Digital Advertising Software Digital Asset Management Software Digital Experience Platforms Digital Rights Management Software Digital Signage Software Disaster Recovery Software Discrete Manufacturing Software Dispatch Software Dispensary Software Distribution Software Document Generation Software Document Management Software Document Security Solutions Document Workflow Automation Software Dropshipping Software E-Learning Software e-Prescribing Software EAM Software ECM Software Ecommerce Analytics Software Tools Ecommerce Inventory Management Software eCommerce Platforms Ecommerce Tools EDI Software eDiscovery Software EDR Solutions Educational Software EHR Software Elearning Authoring Tools Electronic Signature Software Email Management Software Email Marketing Software Email Security Software Embedded Analytics Tools Employee Engagement Software Employee Experience Software Employee Feedback Software Employee Monitoring Software Employee Recognition Software Employee Scheduling Software EMR Software Endpoint Management Software Endpoint Security Software Energy Management Software Engineering Project Management Software Enterprise Backup Software Enterprise Browsers Enterprise Feedback Management Software Enterprise Legal Management Software Enterprise Reporting Software EOR Software EPM Software Equipment Rental Software ERP Software ETL Tools Event Management Software Expense Management Software Experience Management Software Facility Management Software Field Service Management Software Financial Management Systems Financial Reporting Software Financial Services CRM Software Firewall Software Fixed Asset Software Fleet Maintenance Software Fleet Management Software Fleet Tracking Software Food Delivery Software Food Distribution Software FP&A Software Freight Forwarding Software Freight Management Software Fundraising Software Generative AI Tools GIS Software Global Employment Platforms GPS Tracking Software Graphic Design Software GRC Software Guest Messaging Software Headless CMS Platforms Help Authoring Tools Help Desk Software HOA Software Home Care Software Home Health Software Hospital EMR Systems Hospitality Software Hotel Management Software Hotel Property Management Systems Hotel Reservation Software HR Analytics Software HR Management Software HVAC Software IAM Software Influencer Marketing Software Insurance Agency Management Systems Insurance Software Integrated Development Environments Inventory Control Software Inventory Management Software Inventory Optimization Software Invoicing Software iPaaS Solutions IT Asset Management Software ITSM Software IWMS Software Job Search Sites Kanban Software Knowledge Base Software Knowledge Management Software Landing Page Builders Last Mile Delivery Software Lead Capture Software Lead Generation Software Lead Management Software Lease Accounting Software Lease Management Software Leave Management Software Legal Billing Software Legal Case Management Software Legal Practice Management Software Liquor Store POS Systems Live Chat Software LMS Software Location Intelligence Software Log Analysis Software Long Term Care Software Low-Code Development Platforms Manufacturing Inventory Software Manufacturing Operations Management Software Manufacturing Software Market Intelligence Software Marketing Analytics Software Marketing Automation Software MDM Software MDR Solutions Medical Billing Software Medical Coding Software Medical Practice Management Software Medical Software Meeting Management Software Mental Health Software MES Software Microlearning Platforms Moving Company Software MRO Software MRP Systems Multi-channel Ecommerce Software Network Security Software Nonprofit Accounting Software Nonprofit CRM Software Note-Taking Software OEE Software Office Suite Software Oil and Gas Software OKR Software Onboarding Software Online Course Platforms Online Fax Services Online Learning Platforms Online Marketplace Optimization Tools Online Ordering Systems Online Training Software Optometry Software Order Management Software PACS Systems Password Management Software Patient Engagement Software Patient Intake Software Patient Scheduling Software Payment Processing Software Payment Software Payroll Software Penetration Testing Tools PEO Software Performance Management Systems Pharmacy Software Photo Editing Software Physical Security Software Physical Therapy Software PIM Software PLM Software POS Software PPC Software PPM Software Pre-Employment Assessment Tools Predictive Analytics Software Presentation Software Pricing Software Process Manufacturing Software Procure To Pay Software Procurement Software Product Analytics Software Production Scheduling Software Project Management Software Property & Casualty Policy Administration Systems Property Management Software Proposal Software PSA Software Quality Management Software Quoting Software Real Estate Asset Management Software Real Estate CRM Software Real Estate Software Recruitment Software Relational Databases Remote Desktop Software Rental Property Management Software Reputation Management Software Resource Management Software Restaurant Management Software Restaurant POS Systems Restaurant Reservations Software Retail Management Software Retail POS Systems Revenue Cycle Management Software Risk Management Software RMM Software Routing Software RPA Software Sales Acceleration Software Sales Commission Software Sales Enablement Software Sales Engagement Software Sales Force Automation Software Sales Intelligence Tools Screen and Video Capture Software Secure Web Gateways Security Awareness Training Software Security Compliance Software Seed to Sale Software Self Storage Software Self-Service BI Tools Senior Living Software SEO Software Server Virtualization Software Shipping Software Shopping Cart Software SIEM Tools SMS Marketing Software Social Media Advertising Software Social Media Analytics Software Social Media Listening Tools Social Media Management Tools Social Media Marketing Software Social Networking Tools Spa Software Space Management Software SPC Software Spend Management Software SRM Software Statistical Analysis Software Strategic Planning Software Student Information Systems Subscription Billing Software Subscription Management Software Supply Chain Management Software Supply Chain Planning Software Supply Chain Risk Management Software Supply Chain Visibility Software Survey Software Takeoff Software Talent Acquisition Software Talent Assessment Tools Talent Intelligence Software Talent Management Systems Task Management Software Technical Assessment Tools Telehealth Platforms Telemedicine Software Therapy Note Software Therapy Software Time and Attendance Software Time Clock Software Time Tracking Software Timesheet Software TMS Software Training Management System Software Trucking Software UCaaS Providers UGC Platforms Unified Endpoint Management Tools User Research Tools Vacation Rental Software Vector Graphics Software Vendor Risk Management Software Vibe Coding Tools Video Conferencing Platforms Video Editing Software Video Interview Software Virtual Phone Systems Visual Collaboration Tools VoIP Providers Volunteer Management Software VPN Software Vulnerability Management Software Warehouse Management Software WCMS Software Web Design Software Website Builders Whiteboard Software Work Management Software Workflow Management Software Workforce Management Software XDR Software Choose a category to select a product VS Choose a category to select a product Compare ### Additional Resources #### [CRM](https://www.selecthub.com/category/customer-relationship-management/) [The 10 Best CRM Software Tested and Rated: 2026 Comparison](https://www.selecthub.com/customer-relationship-management/big-crm-comparison-chart/) [The best CRM software keeps all your customer info in one place, gives you clear… ](https://www.selecthub.com/customer-relationship-management/big-crm-comparison-chart/) [ ![Anjali Krishna](https://www.selecthub.com/wp-content/uploads/2024/06/cropped-Anjali-K-Headshot-96x96.jpg) Anjali Krishna ](https://www.selecthub.com/author/anjali-krishna/) May 29, 2026 #### [CRM](https://www.selecthub.com/category/customer-relationship-management/) [Your Quick-Start Guide to Understanding CRM Pricing in 2026](https://www.selecthub.com/customer-relationship-management/crm-pricing/) [You’re shopping for CRM software, land on a pricing page, and see “$25 per user… ](https://www.selecthub.com/customer-relationship-management/crm-pricing/) [ ![Zachary Totah](https://www.selecthub.com/wp-content/uploads/2020/07/Zac-96x96.jpg) Zachary Totah ](https://www.selecthub.com/author/zachary-totah/) May 28, 2026 #### [CRM](https://www.selecthub.com/category/customer-relationship-management/) [12 CRM Trends for 2026: Exploring What the Experts and Data Say](https://www.selecthub.com/customer-relationship-management/crm-trends/) [What CRM trends should your company be aware of so you can be at the… ](https://www.selecthub.com/customer-relationship-management/crm-trends/) [ ![Manogna Chandrika Matta](https://www.selecthub.com/wp-content/uploads/2022/11/Manogna-Headshot-96x96.png) Manogna Chandrika Matta ](https://www.selecthub.com/author/manogna-chandrika-matta/) May 27, 2026 #### [CRM](https://www.selecthub.com/category/customer-relationship-management/) [Our 7-Step Process to Run a CRM RFP That Actually Works](https://www.selecthub.com/customer-relationship-management/crm-rfp/) [Running a CRM RFP means you’re managing competing priorities from sales, IT, finance and leadership… ](https://www.selecthub.com/customer-relationship-management/crm-rfp/) [ ![Zachary Totah](https://www.selecthub.com/wp-content/uploads/2020/07/Zac-96x96.jpg) Zachary Totah ](https://www.selecthub.com/author/zachary-totah/) May 15, 2026 #### [CRM](https://www.selecthub.com/category/customer-relationship-management/) [CRM Requirements Checklist for Smarter Selection + Free Template](https://www.selecthub.com/customer-relationship-management/crm-requirements-checklist-and-downloadable-template/) [Too often, buyers reach for a CRM requirements checklist — features, integrations, platform security, pricing… ](https://www.selecthub.com/customer-relationship-management/crm-requirements-checklist-and-downloadable-template/) [ ![Pooja Verma](https://secure.gravatar.com/avatar/4f22202f68158fa4b012b18a196e08ea151f6f9427b194cce3330634ff0dd1b2?s=96&d=mm&r=g) Pooja Verma ](https://www.selecthub.com/author/pooja-verma/) May 15, 2026 #### [CRM](https://www.selecthub.com/category/customer-relationship-management/) [Leveraging Your Nonprofit CRM: 4 Expert Best Practices](https://www.selecthub.com/customer-relationship-management/leveraging-nonprofit-crm-4-best-practices/) [As a nonprofit professional, you know the incalculable value of having a strong nonprofit CRM… ](https://www.selecthub.com/customer-relationship-management/leveraging-nonprofit-crm-4-best-practices/) [ ![SelectHub](https://www.selecthub.com/wp-content/uploads/2023/10/cropped-selecthub_logo-96x96.jpg) SelectHub ](https://www.selecthub.com/author/selecthub/) May 12, 2026 ## About The Contributors The following expert team members are responsible for creating, reviewing, and fact checking the accuracy of this content. [ ](https://www.selecthub.com/author/manogna-chandrika-matta/) Written By [Manogna Chandrika Matta](https://www.selecthub.com/author/manogna-chandrika-matta/) Technical Content Writer Manogna Matta was a Technical Content Writer at SelectHub who delivered content for CRM, mental health, marketing and fundraising. An alum of the University of Hyderabad, Manogna did Communication and Psychology courses in her B.A. and M.A. She's also an avid coin collector and a fashion enthusiast. When not typing away on the keyboard, Manogna plays mother hen to her tiny birds, watches sitcoms and makes bad-quality dad jokes. [See Full Bio](https://www.selecthub.com/author/manogna-chandrika-matta/) [ ](https://www.selecthub.com/author/sukanya-saha/) Technical Research By [Sukanya Saha](https://www.selecthub.com/author/sukanya-saha/) Research Analyst Sukanya completed her MBA in marketing at St. Xavier's College. She has been part of the SelectHub team since 2021 and has experience with HR, EHR and CRM categories. [See Full Bio](https://www.selecthub.com/author/sukanya-saha/) [ ](https://www.selecthub.com/author/joan-akash/) Technical Research By [Joan Akash](https://www.selecthub.com/author/joan-akash/) Senior Analyst Joan Akash, a Senior Research Analyst at SelectHub, holds a Post-Graduate Diploma in Management with a specialization in Marketing. Her expertise as a researcher and reviewer spans diverse software categories, including Project Management, Customer Relationship Management, Live Chat, and Help Desk. Beyond her professional pursuits, Joan is spiritually driven, with a passion for teaching children and a penchant for reading biblical blogs and crafting poetry. [See Full Bio](https://www.selecthub.com/author/joan-akash/) [ ](https://www.selecthub.com/author/manan-roy/) Technical Review By [Manan Roy](https://www.selecthub.com/author/manan-roy/) Principal Analyst Manan is a native of Tezpur, Assam (India), who currently lives in Kolkata, West Bengal (India). At SelectHub, he works on categories like CRM, HR, PPM, BI, and EHR. He has a Bachelor of Technology in CSE from The Gandhi Institute of Engineering and Technology, a Master of Technology from The Institute of Engineering and Management IT, and an MBA in Finance from St. Xavier's College. He's published two research papers, one in a conference and the other in a journal, during his Master of Technology. [See Full Bio](https://www.selecthub.com/author/manan-roy/) [ ](https://www.selecthub.com/author/pooja-verma/) Edited By [Pooja Verma](https://www.selecthub.com/author/pooja-verma/) Content Editor Pooja Verma is a Content Editor and Technical Content Writer at SelectHub. She has over 5 years of experience covering software categories like CRM, marketing automation, supply chain management and endpoint security. Pooja earned a literature degree from Miranda House, DU and also holds a Master’s in Journalism from Symbiosis Institute of Media and Communication in India. 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