[Home](https://www.selecthub.com/) \> [Help Desk Management](https://www.selecthub.com/category/help-desk/) \> [ITSM Software](https://www.selecthub.com/c/itsm-software/) \> [Wolken](https://www.selecthub.com/p/itsm-software/wolken/) \> Wolken vs InvGate Service Management # Wolken vs InvGate Service Management Last Updated: April 6th, 2026 Our analysts compared [Wolken](https://www.selecthub.com/p/itsm-software/wolken/) vs [InvGate Service Management](https://www.selecthub.com/p/itsm-software/invgate-service-management/) based on data from our 400+ point analysis of [ITSM Software](https://www.selecthub.com/c/itsm-software/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=ITSM Software&cta=itsm-software). [Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [Features](#product-benefits-features) [User Ratings](#user-sentiment-section) [Screenshots](#product-screenshots) [![Wolken Software Tool](https://cdn.selecthub.com/products/e195c8d9639740a0e9118526e45d4389-3ad05ac62917ce828d425ed559ce067d/resources/normal/logo.png?1739629263)](https://www.selecthub.com/p/itsm-software/wolken/) [![InvGate Service Management Software Tool](https://cdn.selecthub.com/products/0ec2ae1d04af7898b86235766021c19f-c1fc476030ed376945b63d8e8f965bf1/resources/original/logo.svg?1732152677)](https://www.selecthub.com/p/itsm-software/invgate-service-management/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=ITSM+Software&product%5Fname=Wolken&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe195c8d9639740a0e9118526e45d4389-3ad05ac62917ce828d425ed559ce067d%2Fresources%2Fnormal%2Flogo.png%3F1739629263) [Demo](https://pmo.selecthub.com/get-product-demo/?category=ITSM+Software&product%5Fname=Wolken&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe195c8d9639740a0e9118526e45d4389-3ad05ac62917ce828d425ed559ce067d%2Fresources%2Fnormal%2Flogo.png%3F1739629263) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=Wolken&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe195c8d9639740a0e9118526e45d4389-3ad05ac62917ce828d425ed559ce067d%2Fresources%2Fnormal%2Flogo.png%3F1739629263&price=1) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=Wolken&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe195c8d9639740a0e9118526e45d4389-3ad05ac62917ce828d425ed559ce067d%2Fresources%2Fnormal%2Flogo.png%3F1739629263&price=1) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=ITSM+Software&product%5Fname=InvGate%2BService%2BManagement&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F0ec2ae1d04af7898b86235766021c19f-c1fc476030ed376945b63d8e8f965bf1%2Fresources%2Foriginal%2Flogo.svg%3F1732152677) [Demo](https://pmo.selecthub.com/get-product-demo/?category=ITSM+Software&product%5Fname=InvGate%2BService%2BManagement&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F0ec2ae1d04af7898b86235766021c19f-c1fc476030ed376945b63d8e8f965bf1%2Fresources%2Foriginal%2Flogo.svg%3F1732152677) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=InvGate%2BService%2BManagement&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F0ec2ae1d04af7898b86235766021c19f-c1fc476030ed376945b63d8e8f965bf1%2Fresources%2Foriginal%2Flogo.svg%3F1732152677&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=InvGate%2BService%2BManagement&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F0ec2ae1d04af7898b86235766021c19f-c1fc476030ed376945b63d8e8f965bf1%2Fresources%2Foriginal%2Flogo.svg%3F1732152677&price=2) ### Products Insights Product Ranking ## #18 among all ITSM Software ## #29 among all ITSM Software [Find out who the leaders are](https://pmo.selecthub.com/request-custom-scorecard?post%5Ftype=auto%5Fvs%5Farticle&category%5Fslug=itsm-software&product%5Fslug=wolken&category=ITSM+Software) Price Starts From Custom Quote i [ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Wolken&category=ITSM Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/e195c8d9639740a0e9118526e45d4389-3ad05ac62917ce828d425ed559ce067d/resources/normal/logo.png?1739629263) [Get a free price quote](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=Wolken&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fitsm-software%2Fwolken-vs-invgate-service-management%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fe195c8d9639740a0e9118526e45d4389-3ad05ac62917ce828d425ed559ce067d%2Fresources%2Fnormal%2Flogo.png%3F1739629263&price=1) Tailored to your specific needs $17/Agent, Monthly [ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=InvGate Service Management&category=ITSM Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/0ec2ae1d04af7898b86235766021c19f-c1fc476030ed376945b63d8e8f965bf1/resources/original/logo.svg?1732152677) [Get a free price quote](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=InvGate%2BService%2BManagement&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fitsm-software%2Fwolken-vs-invgate-service-management%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F0ec2ae1d04af7898b86235766021c19f-c1fc476030ed376945b63d8e8f965bf1%2Fresources%2Foriginal%2Flogo.svg%3F1732152677&price=2) Tailored to your specific needs Pros What we like about Wolken and InvGate Service Management: **Fast Response Times:** User reviews mention the software helps deliver faster response times, which can be critical for IT support. **Improved Customer Satisfaction:** User reviews state the software leads to higher customer satisfaction, likely due to the improved efficiency and effectiveness of IT operations. **Competitive Pricing:** User reviews highlight Wolken's competitive pricing as a key benefit, making it a cost-effective solution for businesses. **Easy Configuration:** User reviews praise the software's easy configuration, allowing businesses to set up and customize the system quickly. **User-Friendly Interface:** InvGate Service Management is recognized for its intuitive design, which makes it easy for both IT professionals and end-users to navigate and use its features effectively. **Comprehensive ITSM Functionality:** The software encompasses a wide array of ITSM processes, including incident management, problem management, change management, asset management, and knowledge management, catering to diverse organizational needs. **Flexible and Customizable:** InvGate Service Management offers flexibility and customization options, empowering organizations to tailor the system to their specific requirements and workflows. **Exceptional Customer Support:** Users consistently commend InvGate's responsive and helpful support team, highlighting their commitment to resolving issues promptly and providing comprehensive guidance. Cons What we dislike about Wolken and InvGate Service Management: **Interface Design:** User reviews describe the interface as unintuitive and difficult to use without training. **Limited Integrations:** While InvGate Service Management integrates well with its own Asset Management solution, it lacks extensive built-in integrations with other third-party platforms and services. **No Mobile App:** The lack of a dedicated mobile app for Android and iOS devices might be a drawback for users who require on-the-go access to manage their IT services. **Pricing Structure:** The fixed-rate pricing model, calculated for a minimum number of users, could be considered inflexible and potentially expensive for smaller teams that don't require as many licenses. **Ticket Grouping Issues:** Some users have reported instances where the system incorrectly groups unrelated tickets together, potentially causing confusion and hindering efficient service request management. ### Our Review Is Wolken the gold standard in the cloud or just a storm in a teacup? User reviews from the last year indicate that Wolken is a breath of fresh air in the often complex world of IT Service Management. Users rave about its user-friendliness, highlighting the intuitive interface that makes ticket management a breeze. They particularly appreciate the robust workflow and response automation, which streamlines operations and allows teams to focus on more strategic tasks. For instance, one user mentioned that Wolken's automation allowed them to reduce their ticket resolution time by 20%. This strength is critical in today's fast-paced business environment where efficiency is key. However, some users have pointed out that while functional, the interface could benefit from a more modern design. This suggests that Wolken might not be the most aesthetically pleasing option, especially when compared to some of its competitors who have invested heavily in UI/UX. Despite this minor drawback, Wolken's strengths in automation, ease of use, and competitive pricing make it a compelling choice for small to medium-sized businesses looking for a powerful yet affordable ITSM solution. Its comprehensive features, particularly in automation and SLA management, allow these businesses to punch above their weight and deliver exceptional service experiences. [Show more](#) Is InvGate Service Management the key to unlocking your IT service management potential? User reviews from the last year suggest it might be a strong contender. Customers consistently praise InvGate Service Management for its user-friendly interface, making it a breeze to implement and navigate, even for non-technical teams. For instance, one user highlighted the platform's intuitive design, stating that "implementing it in business is a breeze." This ease of use is a significant advantage, as it reduces training time and allows teams to focus on resolving issues rather than wrestling with complicated software. Another strength highlighted by users is InvGate's robust customer support, which receives overwhelmingly positive feedback. Users appreciate the responsive and helpful nature of the support team, ensuring a smooth experience. However, some users have pointed out that while the platform boasts a wide range of features, configuring some of the more advanced functionalities can be challenging. This could potentially lead to a longer learning curve for certain tasks. Despite this minor drawback, InvGate Service Management shines in its ability to balance comprehensive features with cost-effectiveness. This makes it a compelling choice for businesses of all sizes, particularly those looking for a scalable solution that can grow with their needs. InvGate Service Management appears to be a good fit for teams who prioritize ease of use, robust customer support, and a comprehensive feature set without breaking the bank. [Show more](#) ### Key Features * **Customizable Workflows:** Tailor workflows to fit specific business processes, ensuring seamless integration with existing systems. * **Automated Ticketing System:** Automatically generate and assign tickets based on predefined rules, reducing manual intervention and improving efficiency. * **Self-Service Portal:** Empower users with a portal to submit requests and track their status, enhancing user satisfaction and reducing support workload. * **Knowledge Base Integration:** Access a centralized repository of information to quickly resolve common issues and reduce ticket volume. * **Real-Time Analytics:** Gain insights into service performance with dashboards and reports that provide up-to-the-minute data. [read more...](#) * **Intuitive User Interface:** Designed for ease of use, the interface allows users to navigate seamlessly through various service management tasks. * **Customizable Workflows:** Tailor workflows to fit specific business processes, ensuring that service delivery aligns with organizational needs. * **Comprehensive Reporting:** Generate detailed reports with customizable metrics to gain insights into service performance and areas for improvement. * **Self-Service Portal:** Empower users with a portal to submit requests, track progress, and access knowledge articles independently. * **Automated Ticketing System:** Streamline incident management with automated ticket creation, assignment, and escalation processes. [read more...](#) ### User Sentiment Summary Wolken has a user sentiment rating of 80 based on 2 reviews. InvGate Service Management has a user sentiment rating of 95 based on 428 reviews. ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 2 reviews ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 428 reviews Synopsis Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 80% of users recommend this product Wolken has a 'great' User Satisfaction Rating of 80% when considering 2 user reviews from 2 recognized software review sites. 95% of users recommend this product InvGate Service Management has a 'excellent' User Satisfaction Rating of 95% when considering 428 user reviews from 4 recognized software review sites. User Review Scores **G2.com, Inc** n/a **4.6** (20) **Capterra Inc** **4.0** (1) **4.6** (112) **Gartner, Inc** **4.0** (1) **4.8** (291) **TrustRadius** n/a **3.7** (5) ### Awards SelectHub awards earned by these products based on a comprehensive analysis by our research analysts. No awards. InvGate Service Management stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award]() ### Product Assistance Training Resources Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support ### Product Basics Company Size i Small Medium Large Small Medium Large Platforms Supported Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Deployment Supported Cloud On-Premise Mobile Cloud On-Premise Mobile Comparison of Top Alternatives [ Wolken Alternatives](https://www.selecthub.com/itsm-software/wolken/alternatives/) [ InvGate Service Management Alternatives](https://www.selecthub.com/itsm-software/invgate-service-management/alternatives/) ### Screenshots ![Screenshots]() Our analysts compared Wolken vs InvGate Service Management based on data from our 400 point analysis of ITSM Software, users reviews, and our own crowdsourced data from our free software selection platform. ### Top Alternatives in ITSM Software [ Alloy Software ](https://www.selecthub.com/p/itsm-software/alloy-software/) [ BOSSDesk ](https://www.selecthub.com/p/itsm-software/bossdesk/) [ EasyVista ](https://www.selecthub.com/p/itsm-software/easyvista/) [ FreshService ](https://www.selecthub.com/p/itsm-software/freshservice/) [ Genuity ](https://www.selecthub.com/p/itsm-software/genuity/) [ GLPi ](https://www.selecthub.com/p/itsm-software/glpi/) [ Itarian ](https://www.selecthub.com/p/itsm-software/itarian/) [ iTOP ](https://www.selecthub.com/p/itsm-software/itop/) [ Ivanti Neurons ](https://www.selecthub.com/p/itsm-software/ivanti-neurons/) [ Jira Service Management ](https://www.selecthub.com/p/itsm-software/jira-service-management/) [ OTOBO ](https://www.selecthub.com/p/itsm-software/otobo/) [ OTRS ](https://www.selecthub.com/p/itsm-software/otrs/) [ Remedyforce ](https://www.selecthub.com/p/itsm-software/remedyforce/) [ ServiceTree ](https://www.selecthub.com/p/itsm-software/servicetree/) [ SherpaDesk ](https://www.selecthub.com/p/itsm-software/sherpadesk/) [ SolarWinds Service Desk ](https://www.selecthub.com/p/itsm-software/solarwinds-service-desk/) [ SysAid ](https://www.selecthub.com/p/itsm-software/sysaid/) [ Track-It ](https://www.selecthub.com/p/itsm-software/track-it/) [ Vorex ](https://www.selecthub.com/p/itsm-software/vorex/) [ xurrent ](https://www.selecthub.com/p/itsm-software/xurrent/) ### Related Categories Wolken and InvGate Service Management can also be found with other leading products in these categories: [ Help Desk Software ](https://www.selecthub.com/c/help-desk-software/) [Show more](#read-more-categories) [ AI Help Desk Software ](https://www.selecthub.com/c/ai-help-desk-software/) [ IT Asset Management Software ](https://www.selecthub.com/c/it-asset-management-software/) [Show more](#read-more-categories) ### Compare 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[Wolken VS GLPi](https://www.selecthub.com/itsm-software/glpi-vs-wolken/) ![Wolken Software Tool]() ![iTOP Software Tool]() [Wolken VS iTOP](https://www.selecthub.com/itsm-software/itop-vs-wolken/) ![Wolken Software Tool]() ![Ivanti Neurons Software Tool]() [Wolken VS Ivanti Neurons](https://www.selecthub.com/itsm-software/ivanti-neurons-vs-wolken/) ![Wolken Software Tool]() ![Jira Service Management Software Tool]() [Wolken VS Jira Service Management](https://www.selecthub.com/itsm-software/jira-service-management-vs-wolken/) ![Wolken Software Tool]() ![OTRS Software Tool]() [Wolken VS OTRS](https://www.selecthub.com/itsm-software/otrs-vs-wolken/) ![Wolken Software Tool]() ![Remedyforce Software Tool]() [Wolken VS Remedyforce](https://www.selecthub.com/itsm-software/remedyforce-vs-wolken/) ![Wolken Software Tool]() ![SherpaDesk Software Tool]() [Wolken VS SherpaDesk](https://www.selecthub.com/itsm-software/sherpadesk-vs-wolken/) ![Wolken Software Tool]() ![SysAid Software Tool]() [Wolken VS SysAid](https://www.selecthub.com/itsm-software/sysaid-vs-wolken/) ![Wolken Software Tool]() ![Track-It Software Tool]() [Wolken VS Track-It](https://www.selecthub.com/itsm-software/track-it-vs-wolken/) **Need expert advice?** Let us know, we're here to help you [GET ADVICE NOW](https://pmo.selecthub.com/guided-services/?category=ITSM Software) **About SelectHub (and our data)** We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies. WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more... ![SelectHub Products Reporting and Analytics]() ![SelectHub Products Cost and Pricing Guide]() **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. **Tier 2:** Supported with workarounds or add-ons that may require additional costs. Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. [Close](#) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Help Desk Management", "item": "https://www.selecthub.com/category/help-desk/" }, { "@type": "ListItem", "position": 3, "name": "ITSM Software", "item": "https://www.selecthub.com/c/itsm-software/" }, { "@type": "ListItem", "position": 4, "name": "Wolken", "item": "https://www.selecthub.com/p/itsm-software/wolken/" }, { "@type": "ListItem", "position": 5, "name": "Wolken Vs InvGate Service Management" } ] } ```