[Home](https://www.selecthub.com/) \> [Help Desk Management](https://www.selecthub.com/category/help-desk/) \> [ITSM Software](https://www.selecthub.com/c/itsm-software/) \> [Remedyforce](https://www.selecthub.com/p/itsm-software/remedyforce/) \> Remedyforce vs xurrent # Remedyforce vs xurrent Last Updated: May 18th, 2026 Our analysts compared [Remedyforce](https://www.selecthub.com/p/itsm-software/remedyforce/) vs [xurrent](https://www.selecthub.com/p/itsm-software/xurrent/) based on data from our 400+ point analysis of [ITSM Software](https://www.selecthub.com/c/itsm-software/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=ITSM Software&cta=itsm-software). [Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Screenshots](#product-screenshots) Remove Add to Compare [![Remedyforce Software Tool](https://cdn.selecthub.com/products/b599e8250e4481aaa405a715419c8179-4eedebe658e4c83b629690a0999022a6/resources/normal/logo.png?1734563920)](https://www.selecthub.com/p/itsm-software/remedyforce/) Remove Add to Compare [![xurrent Software Tool](https://cdn.selecthub.com/products/0b890a8ca95e146ae3686e4bd3b8c9d2-279ebe32824af0aeeb151b115e9ead41/resources/normal/logo.jpg?1747354814)](https://www.selecthub.com/p/itsm-software/xurrent/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=ITSM+Software&product%5Fname=Remedyforce&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fb599e8250e4481aaa405a715419c8179-4eedebe658e4c83b629690a0999022a6%2Fresources%2Fnormal%2Flogo.png%3F1734563920) [Demo](https://pmo.selecthub.com/get-product-demo/?category=ITSM+Software&product%5Fname=Remedyforce&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fb599e8250e4481aaa405a715419c8179-4eedebe658e4c83b629690a0999022a6%2Fresources%2Fnormal%2Flogo.png%3F1734563920) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=Remedyforce&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fb599e8250e4481aaa405a715419c8179-4eedebe658e4c83b629690a0999022a6%2Fresources%2Fnormal%2Flogo.png%3F1734563920&price=3) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=Remedyforce&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Fb599e8250e4481aaa405a715419c8179-4eedebe658e4c83b629690a0999022a6%2Fresources%2Fnormal%2Flogo.png%3F1734563920&price=3) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=ITSM+Software&product%5Fname=xurrent&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F0b890a8ca95e146ae3686e4bd3b8c9d2-279ebe32824af0aeeb151b115e9ead41%2Fresources%2Fnormal%2Flogo.jpg%3F1747354814) [Demo](https://pmo.selecthub.com/get-product-demo/?category=ITSM+Software&product%5Fname=xurrent&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F0b890a8ca95e146ae3686e4bd3b8c9d2-279ebe32824af0aeeb151b115e9ead41%2Fresources%2Fnormal%2Flogo.jpg%3F1747354814) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=xurrent&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F0b890a8ca95e146ae3686e4bd3b8c9d2-279ebe32824af0aeeb151b115e9ead41%2Fresources%2Fnormal%2Flogo.jpg%3F1747354814&price=5) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=xurrent&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F0b890a8ca95e146ae3686e4bd3b8c9d2-279ebe32824af0aeeb151b115e9ead41%2Fresources%2Fnormal%2Flogo.jpg%3F1747354814&price=5) ### Products Insights Product Ranking ## #11 among all ITSM Software ## #17 among all ITSM Software [Find out who the leaders are](https://pmo.selecthub.com/request-custom-scorecard?post%5Ftype=auto%5Fvs%5Farticle&category%5Fslug=itsm-software&product%5Fslug=remedyforce&category=ITSM+Software) Price Starts From $115/User, Monthly [ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Remedyforce&category=ITSM Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/b599e8250e4481aaa405a715419c8179-4eedebe658e4c83b629690a0999022a6/resources/normal/logo.png?1734563920) $5,000 Annually [ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=xurrent&category=ITSM Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/0b890a8ca95e146ae3686e4bd3b8c9d2-279ebe32824af0aeeb151b115e9ead41/resources/normal/logo.jpg?1747354814) Pros What we like about Remedyforce and xurrent: **Comprehensive ITSM**: User reviews highlight that Remedyforce excels in addressing core ITSM needs, encompassing incident, change, and problem management. **Streamlined Operations**: Users frequently mention the platform's ability to streamline ticket management, leading to improved operational efficiency. **Robust Cloud Foundation**: Built on the Salesforce cloud, Remedyforce benefits from robust cloud functionalities, ensuring scalability and reliability for growing businesses. **Effective Self-Service**: User reviews consistently praise the self-service tools within Remedyforce, empowering employees to resolve issues independently and reducing the burden on IT staff. **Seamless IT Integration:** Xurrent seamlessly integrates with popular IT service management tools, such as ServiceNow and Jira, enabling a streamlined workflow and eliminating data silos. **Comprehensive Ticket Management:** It offers robust ticket management capabilities, including automated ticket routing, customizable ticket templates, and advanced search and filtering options, ensuring efficient and effective issue resolution. **Knowledge Base and Self-Service Portal:** Xurrent empowers users with a comprehensive knowledge base and self-service portal, reducing the burden on the help desk and empowering employees to find solutions independently. **Reporting and Analytics:** It provides robust reporting and analytics capabilities, enabling IT teams to track key performance indicators, identify trends, and make data-driven decisions to optimize service delivery. Cons What we dislike about Remedyforce and xurrent: **Usability Challenges:** Some user reviews mention that certain functionalities within Remedyforce can be less intuitive and may require a learning curve to fully utilize. **Complexity:** Xurrent's feature-rich interface can be overwhelming for users, leading to a steep learning curve and reduced efficiency. **Limited Customization:** Users have reported limited options for customizing workflows and reports, hindering their ability to tailor the software to their specific needs. **Inconsistent UI:** The user interface has been criticized for inconsistencies and a lack of standardization, making navigation and task completion less intuitive. **Performance Issues:** Users have experienced performance issues, particularly when dealing with large datasets or complex workflows, resulting in slow response times and disruptions. ### Our Review Is Remedyforce a "force" to be reckoned with in the ITSM space, or does it need a remedy for its shortcomings? User reviews from the last year paint a somewhat mixed picture. While many appreciate its robust cloud functionalities and ease of use, particularly for ticket management and automation, some users find its user interface less intuitive than it could be and desire more advanced reporting features. For instance, one user praised Remedyforce's ability to streamline ticket resolution, stating that the automation features "significantly sped up our incident response times." However, another user expressed frustration with the reporting limitations, noting that "generating comprehensive reports requires a cumbersome workaround." This contrast highlights a recurring theme in user feedback: Remedyforce excels at core ITSM functionalities but could benefit from refinements in user experience and reporting capabilities.A key differentiating factor for Remedyforce is its tight integration with the Salesforce platform. This is a double-edged sword. On the one hand, it allows for seamless data flow and process alignment for organizations already invested in the Salesforce ecosystem. One user, whose company heavily relies on Salesforce, lauded this integration, saying it "transformed our IT service desk into a truly unified platform." Conversely, organizations not utilizing Salesforce might find this integration limiting, especially if they require interoperability with a wider range of third-party tools. This makes Remedyforce a compelling choice for Salesforce-centric businesses but potentially less appealing for those seeking a more platform-agnostic solution.In conclusion, Remedyforce is best suited for mid-sized companies deeply entrenched in the Salesforce ecosystem, particularly those prioritizing streamlined ticket management, automation, and ease of use. Its Salesforce integration can be a significant advantage in such contexts, enabling a unified approach to IT service management. However, organizations seeking advanced reporting functionalities, a more intuitive user interface, or broader third-party integrations might find other ITSM solutions more fitting. Ultimately, a thorough evaluation of specific organizational needs and priorities is crucial before committing to Remedyforce. Show more User reviews of Xurrent in the past year have been mostly positive, with users praising its ease of use, customization options, and reporting capabilities. Xurrent is often compared to other popular help desk software such as ServiceNow and Jira Service Management, and users generally agree that Xurrent is a more user-friendly and affordable option. One of the key strengths of Xurrent is its intuitive interface, which makes it easy for users to navigate and find the information they need. Additionally, Xurrent offers a wide range of customization options, allowing users to tailor the software to their specific needs. Finally, Xurrent's reporting capabilities are robust and provide users with valuable insights into their help desk operations. However, some users have also noted a few weaknesses in Xurrent. For example, some users have reported that Xurrent can be slow at times, especially when handling large volumes of data. Additionally, some users have found that Xurrent's mobile app is not as fully featured as the desktop version. Despite these minor drawbacks, Xurrent remains a popular choice for businesses of all sizes looking for a user-friendly and affordable help desk software solution. Overall, Xurrent is a well-rounded help desk software solution that is suitable for businesses of all sizes. Its ease of use, customization options, and reporting capabilities make it a valuable tool for managing help desk operations. While Xurrent does have some minor weaknesses, these are outweighed by its strengths, making it a top choice for businesses looking for a help desk software solution. Show more ### User Sentiment Summary Remedyforce has a user sentiment rating of 85 based on 8 reviews. xurrent has a user sentiment rating of 94 based on 28 reviews. ![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 8 reviews ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 28 reviews Synopsis Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 85% of users recommend this product Remedyforce has a 'great' User Satisfaction Rating of 85% when considering 8 user reviews from 1 recognized software review sites. 94% of users recommend this product xurrent has a 'excellent' User Satisfaction Rating of 94% when considering 28 user reviews from 2 recognized software review sites. User Review Scores **Software Advice, Inc** **4.25** (8) **4.71** (14) **Capterra Inc** n/a **4.7** (14) ### Awards SelectHub awards earned by these products based on a comprehensive analysis by our research analysts. No awards. xurrent stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award]() ### Product Assistance Training Resources Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support ### Product Basics Company Size i Small Medium Large Small Medium Large Platforms Supported Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Deployment Supported Cloud On-Premise Mobile Cloud On-Premise Mobile Comparison of Top Alternatives [ Remedyforce Alternatives](https://www.selecthub.com/itsm-software/remedyforce/alternatives/) [ xurrent Alternatives](https://www.selecthub.com/itsm-software/xurrent/alternatives/) ### Screenshots ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() ### Key Features * **Incident Management:** Streamlines the process of restoring normal service operations quickly by logging, categorizing, and prioritizing incidents. * **Change Management:** Facilitates the planning, approval, and implementation of changes to minimize risk and disruption to IT services. * **Problem Management:** Identifies and resolves the root causes of incidents to prevent recurrence, enhancing long-term service stability. * **Service Request Management:** Provides a structured process for handling service requests, ensuring efficient fulfillment and tracking. * **Configuration Management Database (CMDB):** Maintains a comprehensive repository of IT assets and their relationships, supporting informed decision-making. read more... * **Seamless ITSM integration:** Connects seamlessly with existing ITSM tools, allowing for a unified view of service requests, incidents, and assets. * **Comprehensive knowledge base:** Provides a centralized repository for articles, FAQs, and other self-help resources, empowering users to resolve issues independently. * **AI-powered chatbot:** Leverages artificial intelligence to automate common support tasks, such as answering user questions and resolving simple issues, reducing agent workload. * **Customizable workflows:** Allows for the creation of tailored workflows that automate routine processes, ensuring efficient and consistent support delivery. * **SLA management:** Enables the definition and tracking of service level agreements, ensuring that support meets agreed-upon performance standards. read more... ### Top Alternatives in ITSM Software [ Alloy Software ](https://www.selecthub.com/p/itsm-software/alloy-software/) [ BOSSDesk ](https://www.selecthub.com/p/itsm-software/bossdesk/) [ EasyVista ](https://www.selecthub.com/p/itsm-software/easyvista/) [ FreshService ](https://www.selecthub.com/p/itsm-software/freshservice/) [ Genuity ](https://www.selecthub.com/p/itsm-software/genuity/) [ GLPi ](https://www.selecthub.com/p/itsm-software/glpi/) [ Itarian ](https://www.selecthub.com/p/itsm-software/itarian/) [ iTOP ](https://www.selecthub.com/p/itsm-software/itop/) [ Ivanti Neurons ](https://www.selecthub.com/p/itsm-software/ivanti-neurons/) [ Jira Service Management ](https://www.selecthub.com/p/itsm-software/jira-service-management/) [ OTOBO ](https://www.selecthub.com/p/itsm-software/otobo/) [ OTRS ](https://www.selecthub.com/p/itsm-software/otrs/) [ ServiceTree ](https://www.selecthub.com/p/itsm-software/servicetree/) [ SherpaDesk ](https://www.selecthub.com/p/itsm-software/sherpadesk/) [ SolarWinds Service Desk ](https://www.selecthub.com/p/itsm-software/solarwinds-service-desk/) [ SysAid ](https://www.selecthub.com/p/itsm-software/sysaid/) [ Track-It ](https://www.selecthub.com/p/itsm-software/track-it/) [ Vorex ](https://www.selecthub.com/p/itsm-software/vorex/) [ Wolken ](https://www.selecthub.com/p/itsm-software/wolken/) [ xurrent ](https://www.selecthub.com/p/itsm-software/xurrent/) ### Head-to-Head Comparison ![Remedyforce Software Tool]() ![BOSSDesk Software Tool]() [Remedyforce VS BOSSDesk](https://www.selecthub.com/itsm-software/remedyforce-vs-bossdesk/) ![Remedyforce Software Tool]() ![EasyVista Software Tool]() [Remedyforce VS EasyVista](https://www.selecthub.com/itsm-software/easyvista-vs-remedyforce/) ![Remedyforce Software Tool]() ![FreshService Software Tool]() [Remedyforce VS FreshService](https://www.selecthub.com/itsm-software/freshservice-vs-remedyforce/) ![Remedyforce Software Tool]() ![Genuity Software Tool]() [Remedyforce VS Genuity](https://www.selecthub.com/itsm-software/genuity-vs-remedyforce/) ![Remedyforce Software Tool]() ![GLPi Software Tool]() [Remedyforce VS GLPi](https://www.selecthub.com/itsm-software/glpi-vs-remedyforce/) ![Remedyforce Software Tool]() ![iTOP Software Tool]() [Remedyforce VS iTOP](https://www.selecthub.com/itsm-software/itop-vs-remedyforce/) ![Remedyforce Software Tool]() ![Ivanti Neurons Software Tool]() [Remedyforce VS Ivanti Neurons](https://www.selecthub.com/itsm-software/ivanti-neurons-vs-remedyforce/) ![Remedyforce Software Tool]() ![Jira Service Management Software Tool]() [Remedyforce VS Jira Service Management](https://www.selecthub.com/itsm-software/jira-service-management-vs-remedyforce/) ![Remedyforce Software Tool]() ![SherpaDesk Software Tool]() [Remedyforce VS SherpaDesk](https://www.selecthub.com/itsm-software/remedyforce-vs-sherpadesk/) ![Remedyforce Software Tool]() ![SolarWinds Service Desk Software Tool]() [Remedyforce VS SolarWinds Service Desk](https://www.selecthub.com/itsm-software/remedyforce-vs-solarwinds-service-desk/) ![Remedyforce Software Tool]() ![SysAid Software Tool]() [Remedyforce VS SysAid](https://www.selecthub.com/itsm-software/sysaid-vs-remedyforce/) ![Remedyforce Software Tool]() ![Track-It Software Tool]() [Remedyforce VS Track-It](https://www.selecthub.com/itsm-software/track-it-vs-remedyforce/) **About SelectHub (and our data)** We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies. WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more... ![SelectHub Products Reporting and Analytics]() ![SelectHub Products Cost and Pricing Guide]() **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. **Tier 2:** Supported with workarounds or add-ons that may require additional costs. Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. [Close](#) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Help Desk Management", "item": "https://www.selecthub.com/category/help-desk/" }, { "@type": "ListItem", "position": 3, "name": "ITSM Software", "item": "https://www.selecthub.com/c/itsm-software/" }, { "@type": "ListItem", "position": 4, "name": "Remedyforce", "item": "https://www.selecthub.com/p/itsm-software/remedyforce/" }, { "@type": "ListItem", "position": 5, "name": "Remedyforce Vs Xurrent" } ] } ```