[Home](https://www.selecthub.com/) \> [Help Desk Management](https://www.selecthub.com/category/help-desk/) \> [ITSM Software](https://www.selecthub.com/c/itsm-software/) \> [Ivanti Neurons](https://www.selecthub.com/p/itsm-software/ivanti-neurons/) \> Ivanti Neurons vs SolarWinds Service Desk 

#  Ivanti Neurons vs SolarWinds Service Desk 

 Last Updated: May 11th, 2026 

Our analysts compared [Ivanti Neurons](https://www.selecthub.com/p/itsm-software/ivanti-neurons/) vs [SolarWinds Service Desk](https://www.selecthub.com/p/itsm-software/solarwinds-service-desk/) based on data from our 400+ point analysis of [ITSM Software](https://www.selecthub.com/c/itsm-software/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=ITSM Software&cta=itsm-software).

[Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Screenshots](#product-screenshots) 

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[![Ivanti Neurons Software Tool](https://cdn.selecthub.com/products/f461285987ddc0629f8a4ab6477642b5-c553cb4ddb938bba38a6b1e159e59283/resources/normal/logo.png?1750111806)](https://www.selecthub.com/p/itsm-software/ivanti-neurons/)

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[![SolarWinds Service Desk Software Tool](https://cdn.selecthub.com/products/57b4b4a28e16316cdd028bf6e23ae100-f328c490190a0841fc3096507173a8aa/resources/normal/logo.png?1732152971)](https://www.selecthub.com/p/itsm-software/solarwinds-service-desk/)

[ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) 

[Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=ITSM+Software&product%5Fname=Ivanti%2BNeurons&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ff461285987ddc0629f8a4ab6477642b5-c553cb4ddb938bba38a6b1e159e59283%2Fresources%2Fnormal%2Flogo.png%3F1750111806) [Demo](https://pmo.selecthub.com/get-product-demo/?category=ITSM+Software&product%5Fname=Ivanti%2BNeurons&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ff461285987ddc0629f8a4ab6477642b5-c553cb4ddb938bba38a6b1e159e59283%2Fresources%2Fnormal%2Flogo.png%3F1750111806) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=Ivanti%2BNeurons&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ff461285987ddc0629f8a4ab6477642b5-c553cb4ddb938bba38a6b1e159e59283%2Fresources%2Fnormal%2Flogo.png%3F1750111806&price=3) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=Ivanti%2BNeurons&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2Ff461285987ddc0629f8a4ab6477642b5-c553cb4ddb938bba38a6b1e159e59283%2Fresources%2Fnormal%2Flogo.png%3F1750111806&price=3) 

[Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=ITSM+Software&product%5Fname=SolarWinds%2BService%2BDesk&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F57b4b4a28e16316cdd028bf6e23ae100-f328c490190a0841fc3096507173a8aa%2Fresources%2Fnormal%2Flogo.png%3F1732152971) [Demo](https://pmo.selecthub.com/get-product-demo/?category=ITSM+Software&product%5Fname=SolarWinds%2BService%2BDesk&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F57b4b4a28e16316cdd028bf6e23ae100-f328c490190a0841fc3096507173a8aa%2Fresources%2Fnormal%2Flogo.png%3F1732152971) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=SolarWinds%2BService%2BDesk&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F57b4b4a28e16316cdd028bf6e23ae100-f328c490190a0841fc3096507173a8aa%2Fresources%2Fnormal%2Flogo.png%3F1732152971&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=SolarWinds%2BService%2BDesk&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F57b4b4a28e16316cdd028bf6e23ae100-f328c490190a0841fc3096507173a8aa%2Fresources%2Fnormal%2Flogo.png%3F1732152971&price=2) 

###  Products Insights

 Product Ranking 

## #10

 among all   
 ITSM Software

## #13

 among all   
 ITSM Software

[Find out who the leaders are](https://pmo.selecthub.com/request-custom-scorecard?post%5Ftype=auto%5Fvs%5Farticle&category%5Fslug=itsm-software&product%5Fslug=ivanti-neurons&category=ITSM+Software) 

 Price Starts From

 Custom Quote 

 i

 Free Trial is unavailable →

$39/User, Monthly 

[ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=SolarWinds Service Desk&category=ITSM Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/57b4b4a28e16316cdd028bf6e23ae100-f328c490190a0841fc3096507173a8aa/resources/normal/logo.png?1732152971) 

 Pros

 What we like about Ivanti Neurons and SolarWinds Service Desk:

**High Customization:** Users appreciate the ability to tailor workflows, forms, and interfaces to meet specific organizational needs, enhancing the platform’s flexibility.

**Robust Automation:** Ivanti Neurons effectively automates routine tasks such as employee onboarding, allowing IT teams to focus on more strategic initiatives.

**Seamless Integration:** The platform integrates smoothly with other tools and systems, creating a unified IT environment that streamlines operations.

**User-Friendly Interface:** Particularly in IT Asset Management, the intuitive interface makes it easy for users to navigate and manage assets efficiently.

**Ease of Use:** Users praise the intuitive interface, which makes submitting and managing tickets, tracking assets, and generating reports straightforward.

**Customization:** The platform offers extensive customization options, allowing users to tailor dashboards and workflows to their specific needs. This flexibility ensures a personalized experience that aligns with unique business processes.

**Asset Management:** SolarWinds Service Desk excels in asset management, providing a centralized repository for tracking IT assets, including devices and software licenses. This comprehensive view simplifies asset management tasks and ensures accurate inventory.

**Automation:** The software's robust automation capabilities streamline IT processes, such as automatically routing tickets to the appropriate personnel and escalating issues based on predefined rules. This automation reduces manual effort and improves overall efficiency.

 Cons

 What we dislike about Ivanti Neurons and SolarWinds Service Desk:

**Outdated User Interface:** Users find the interface lacks modern design elements, making navigation less intuitive and potentially hindering productivity.

**Slow Support Response:** Several reviews mention delays in technical support, especially when addressing bugs or configuration issues, affecting timely problem resolution.

**High Licensing Costs:** The pricing structure is cited as a drawback, with some businesses finding the licensing fees steep compared to alternative solutions.

**Complex Customization:** While customization is a strength, it can lead to a steep learning curve and complicated setup processes for new users.

**Slow Reporting:** Users have reported that generating reports can be slow, especially when dealing with a large number of entries.

**Limited Data Export:** The software is limited in its ability to export data, which can be a problem for businesses that rely on in-depth data analysis.

**Customization Limitations:** While the software offers some customization, users have expressed a desire for more flexibility in renaming fields and sections to better suit their specific needs. 

###  Our Review

Looking to boost your IT brainpower with Ivanti Neurons? Over the past year, user reviews for Ivanti Neurons have been largely positive, highlighting its impressive flexibility and extensive customization options that allow organizations to tailor the software to their unique needs. Users appreciate the AI-driven automation features, which streamline workflows, reduce manual tasks, and enhance overall productivity. The ability to manage multiple departments, including IT and HR, adds to its versatility, making it a valuable tool for diverse operational requirements. In the realm of IT Asset Management, Ivanti Neurons excels in asset tracking and lifecycle management, aiding organizations in maintaining compliance and optimizing asset utilization. However, some users have raised concerns about the support services, noting that both account and technical support can sometimes fall short, potentially impacting the user experience. The user interface has also received mixed feedback; while some find it functional, others feel it is outdated and not as intuitive as competing solutions, which can create a learning curve for new users. Additionally, the high level of configurability may require significant resource investment, making it less accessible for smaller organizations or those with limited IT support. When compared to competitors like ServiceNow and Jira Service Management, Ivanti Neurons stands out with its robust automation and customization capabilities. However, it may lag behind in integration flexibility and modern UI design. ServiceNow, for example, is praised for its superior integration and support, albeit at a higher cost and with a steeper learning curve. Despite these challenges, Ivanti Neurons remains a strong contender for organizations seeking a highly customizable and automated ITSM and ITAM solution. Its advanced features are particularly beneficial for larger enterprises with the resources to fully leverage its capabilities, while smaller organizations may need to weigh the benefits against the potential drawbacks in support and user interface.

 Show more 

 Is SolarWinds Service Desk the radiant solution to your IT management woes, or will it leave you feeling burned? User reviews from the past year paint a somewhat mixed picture of this popular platform. On the sunny side, SolarWinds Service Desk consistently receives praise for its user-friendly interface, making it a breeze for both seasoned IT professionals and tech-averse users to navigate. Users rave about the platform's automation capabilities, particularly for streamlining workflows and tackling repetitive tasks, saving precious time and boosting efficiency. The seamless integration with other tools, such as Dameware RE, is another major plus, allowing for a centralized IT management experience. However, some shadows do loom over this otherwise bright landscape. A recurring gripe among users is the occasional sluggishness of the web application, which can put a damper on productivity. While the software boasts a wealth of features, some users, particularly those in larger enterprises, find certain aspects better suited for smaller businesses, yearning for more advanced functionalities. For instance, while the reporting feature provides data, users have noted its complexity requires third-party software to make sense of it. In essence, SolarWinds Service Desk is like a reliable but basic car—it gets you where you need to go, but don't expect a luxurious ride. It's a solid choice for small to mid-sized businesses looking for an intuitive and feature-rich ITSM solution without breaking the bank. However, larger organizations with more complex needs might find themselves craving more horsepower and a smoother ride, potentially seeking alternative solutions like ServiceNow or ManageEngine ServiceDesk Plus that offer more comprehensive and scalable features. 

 Show more 

###  User Sentiment Summary

 Ivanti Neurons has a user sentiment rating of 87 based on 85 reviews. SolarWinds Service Desk has a user sentiment rating of 92 based on 536 reviews. 

![Great User Sentiment](https://www.selecthub.com/display/images/scores/great.svg) 85 reviews 

![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 536 reviews 

 Synopsis

 Evaluating all review platforms, our market analysts have compiled the following user sentiment data.

 87%

of users recommend this product

 Ivanti Neurons has a 'great' User Satisfaction Rating of 87% when considering 85 user reviews from 3 recognized software review sites.

 92%

of users recommend this product

 SolarWinds Service Desk has a 'excellent' User Satisfaction Rating of 92% when considering 536 user reviews from 1 recognized software review sites.

 User Review Scores

**G2.com, Inc** 

**4.2** (10) 

n/a 

**Software Advice, Inc** 

n/a 

**4.59** (536) 

**Gartner, Inc** 

**4.4** (56) 

n/a 

**TrustRadius** 

**4.2** (19) 

n/a 

###  Awards

SelectHub awards earned by these products based on a comprehensive analysis by our research analysts.

No awards.

 SolarWinds Service Desk stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. 

![User Favorite Award]()

###  Product Assistance

 Training Resources

Documentation

In Person

Live Online

Videos

Webinars

Documentation

In Person

Live Online

Videos

Webinars

 Support

Email

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Email

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

###  Product Basics

 Company Size 

 i

Small

Medium

Large

Small

Medium

Large

 Platforms Supported

Windows

Mac

Linux

Android

Chromebook

Windows

Mac

Linux

Android

Chromebook

 Deployment Supported

Cloud

On-Premise

Mobile

Cloud

On-Premise

Mobile

 Comparison of Top Alternatives

[ Ivanti Neurons Alternatives](https://www.selecthub.com/itsm-software/ivanti-neurons/alternatives/) 

[ SolarWinds Service Desk Alternatives](https://www.selecthub.com/itsm-software/solarwinds-service-desk/alternatives/) 

###  Screenshots

![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() 

![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() 

###  Key Features

* **IT Asset Management:** Capabilities include:  
   * **Lifecycle Tracking:** Track assets from purchase throughout their lifespans to disposal from a convenient central hub.  
   * **Asset Repository:** Create and manage asset profiles including lifecycle data, identifying information, inventory, asset location, repair history and warranties.  
   * **Product Catalog:** Search for assets, inventory or orders to find information easily and to create work orders.  
   * **Financial Management:** Generate cost reports, track asset depreciation and budget for future purchases. Store asset costs — including resources used for repair — in asset profiles.  
   * **Contract Management:** View, search and manage contracts with clients, suppliers or vendors. Gauge vendor performance via scorecards.  
   * **Barcode Scanning:** Generate custom barcodes that can be scanned to pull up asset profiles, track inventory and log maintenance records.  
   * **Integrations:** Seamlessly integrate with a configuration database management system and access it through the cloud. Also, import normalized data from cloud-hosted sources.
* **Lifecycle Tracking:** Track assets from purchase throughout their lifespans to disposal from a convenient central hub.
* **Asset Repository:** Create and manage asset profiles including lifecycle data, identifying information, inventory, asset location, repair history and warranties.
* **Product Catalog:** Search for assets, inventory or orders to find information easily and to create work orders.
* **Financial Management:** Generate cost reports, track asset depreciation and budget for future purchases. Store asset costs — including resources used for repair — in asset profiles.

 read more... 

* **Incident Management:** Streamlines the process of logging, tracking, and resolving IT incidents with automated workflows and customizable templates.
* **Service Catalog:** Offers a centralized repository for all IT services, allowing users to easily request and track services through a user-friendly interface.
* **Change Management:** Facilitates the planning, approval, and implementation of IT changes with a structured approach to minimize risk and disruption.
* **Problem Management:** Identifies and manages the root causes of incidents to prevent future occurrences, using detailed analytics and reporting tools.
* **Asset Management:** Provides comprehensive tracking and management of IT assets, including hardware and software, with real-time updates and lifecycle management.

 read more... 

###  Top Alternatives in ITSM Software 

[  Alloy Software ](https://www.selecthub.com/p/itsm-software/alloy-software/) [  BOSSDesk ](https://www.selecthub.com/p/itsm-software/bossdesk/) [  EasyVista ](https://www.selecthub.com/p/itsm-software/easyvista/) [  FreshService ](https://www.selecthub.com/p/itsm-software/freshservice/) [  Genuity ](https://www.selecthub.com/p/itsm-software/genuity/) [  GLPi ](https://www.selecthub.com/p/itsm-software/glpi/) [  Itarian ](https://www.selecthub.com/p/itsm-software/itarian/) [  iTOP ](https://www.selecthub.com/p/itsm-software/itop/) [  Jira Service Management ](https://www.selecthub.com/p/itsm-software/jira-service-management/) [  OTOBO ](https://www.selecthub.com/p/itsm-software/otobo/) [  OTRS ](https://www.selecthub.com/p/itsm-software/otrs/) [  Remedyforce ](https://www.selecthub.com/p/itsm-software/remedyforce/) [  ServiceTree ](https://www.selecthub.com/p/itsm-software/servicetree/) [  SherpaDesk ](https://www.selecthub.com/p/itsm-software/sherpadesk/) [  SolarWinds Service Desk ](https://www.selecthub.com/p/itsm-software/solarwinds-service-desk/) [  SysAid ](https://www.selecthub.com/p/itsm-software/sysaid/) [  Track-It ](https://www.selecthub.com/p/itsm-software/track-it/) [  Vorex ](https://www.selecthub.com/p/itsm-software/vorex/) [  Wolken ](https://www.selecthub.com/p/itsm-software/wolken/) [  xurrent ](https://www.selecthub.com/p/itsm-software/xurrent/) 

###  Related Categories

 Ivanti Neurons and SolarWinds Service Desk can also be found with other leading products in these categories:

[ Asset Tracking Software ](https://www.selecthub.com/c/asset-tracking-software/) 

[ Fixed Asset Software ](https://www.selecthub.com/c/fixed-asset-software/) 

[ IT Asset Management Software ](https://www.selecthub.com/c/it-asset-management-software/) 

 Show more 

[ IT Asset Management Software ](https://www.selecthub.com/c/it-asset-management-software/) 

 Show more 

###  Head-to-Head Comparison

![Ivanti Neurons Software Tool]() 

![BOSSDesk Software Tool]() 

[Ivanti Neurons VS BOSSDesk](https://www.selecthub.com/itsm-software/ivanti-neurons-vs-bossdesk/) 

![Ivanti Neurons Software Tool]() 

![EasyVista Software Tool]() 

[Ivanti Neurons VS EasyVista](https://www.selecthub.com/itsm-software/easyvista-vs-ivanti-neurons/) 

![Ivanti Neurons Software Tool]() 

![FreshService Software Tool]() 

[Ivanti Neurons VS FreshService](https://www.selecthub.com/itsm-software/freshservice-vs-ivanti-neurons/) 

![Ivanti Neurons Software Tool]() 

![Genuity Software Tool]() 

[Ivanti Neurons VS Genuity](https://www.selecthub.com/itsm-software/genuity-vs-ivanti-neurons/) 

![Ivanti Neurons Software Tool]() 

![GLPi Software Tool]() 

[Ivanti Neurons VS GLPi](https://www.selecthub.com/itsm-software/glpi-vs-ivanti-neurons/) 

![Ivanti Neurons Software Tool]() 

![iTOP Software Tool]() 

[Ivanti Neurons VS iTOP](https://www.selecthub.com/itsm-software/itop-vs-ivanti-neurons/) 

![Ivanti Neurons Software Tool]() 

![Jira Service Management Software Tool]() 

[Ivanti Neurons VS Jira Service Management](https://www.selecthub.com/itsm-software/jira-service-management-vs-ivanti-neurons/) 

![Ivanti Neurons Software Tool]() 

![Remedyforce Software Tool]() 

[Ivanti Neurons VS Remedyforce](https://www.selecthub.com/itsm-software/ivanti-neurons-vs-remedyforce/) 

![Ivanti Neurons Software Tool]() 

![SherpaDesk Software Tool]() 

[Ivanti Neurons VS SherpaDesk](https://www.selecthub.com/itsm-software/ivanti-neurons-vs-sherpadesk/) 

![Ivanti Neurons Software Tool]() 

![SolarWinds Service Desk Software Tool]() 

[Ivanti Neurons VS SolarWinds Service Desk](https://www.selecthub.com/itsm-software/ivanti-neurons-vs-solarwinds-service-desk/) 

![Ivanti Neurons Software Tool]() 

![SysAid Software Tool]() 

[Ivanti Neurons VS SysAid](https://www.selecthub.com/itsm-software/sysaid-vs-ivanti-neurons/) 

![Ivanti Neurons Software Tool]() 

![Track-It Software Tool]() 

[Ivanti Neurons VS Track-It](https://www.selecthub.com/itsm-software/track-it-vs-ivanti-neurons/) 

**About SelectHub (and our data)** 

We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies.

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

![SelectHub Products Reporting and Analytics]() 

![SelectHub Products Cost and Pricing Guide]() 

**Tier 1:**  
 Fully/moderately supported out-of-the-box allowing for quick and easy deployment.  
Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. 

**Tier 2:**  
 Supported with workarounds or add-ons that may require additional costs.  
Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. 

**Tier 3:**  
 Requires partner integrations or custom development that is often at an additional cost.  
Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 

[Close](#) 

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