[Home](https://www.selecthub.com/) \> [Help Desk Management](https://www.selecthub.com/category/help-desk/) \> [ITSM Software](https://www.selecthub.com/c/itsm-software/) \> [Genuity](https://www.selecthub.com/p/itsm-software/genuity/) \> Genuity vs InvGate Service Management # Genuity vs InvGate Service Management Last Updated: April 6th, 2026 Our analysts compared [Genuity](https://www.selecthub.com/p/itsm-software/genuity/) vs [InvGate Service Management](https://www.selecthub.com/p/itsm-software/invgate-service-management/) based on data from our 400+ point analysis of [ITSM Software](https://www.selecthub.com/c/itsm-software/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=ITSM Software&cta=itsm-software). [Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [Features](#product-benefits-features) [User Ratings](#user-sentiment-section) [Screenshots](#product-screenshots) [![Genuity Software Tool](https://cdn.selecthub.com/products/7ca77ae5a007aee7d0d2dc2acf885faa-7af5d0b6eedae21bc642d001210fb475/resources/normal/logo.png?1739816401)](https://www.selecthub.com/p/itsm-software/genuity/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) [![InvGate Service Management Software Tool](https://cdn.selecthub.com/products/0ec2ae1d04af7898b86235766021c19f-c1fc476030ed376945b63d8e8f965bf1/resources/original/logo.svg?1732152677)](https://www.selecthub.com/p/itsm-software/invgate-service-management/) [ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=ITSM+Software&product%5Fname=Genuity&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F7ca77ae5a007aee7d0d2dc2acf885faa-7af5d0b6eedae21bc642d001210fb475%2Fresources%2Fnormal%2Flogo.png%3F1739816401) [Demo](https://pmo.selecthub.com/get-product-demo/?category=ITSM+Software&product%5Fname=Genuity&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F7ca77ae5a007aee7d0d2dc2acf885faa-7af5d0b6eedae21bc642d001210fb475%2Fresources%2Fnormal%2Flogo.png%3F1739816401) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=Genuity&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F7ca77ae5a007aee7d0d2dc2acf885faa-7af5d0b6eedae21bc642d001210fb475%2Fresources%2Fnormal%2Flogo.png%3F1739816401&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=Genuity&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F7ca77ae5a007aee7d0d2dc2acf885faa-7af5d0b6eedae21bc642d001210fb475%2Fresources%2Fnormal%2Flogo.png%3F1739816401&price=2) [Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=ITSM+Software&product%5Fname=InvGate%2BService%2BManagement&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F0ec2ae1d04af7898b86235766021c19f-c1fc476030ed376945b63d8e8f965bf1%2Fresources%2Foriginal%2Flogo.svg%3F1732152677) [Demo](https://pmo.selecthub.com/get-product-demo/?category=ITSM+Software&product%5Fname=InvGate%2BService%2BManagement&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F0ec2ae1d04af7898b86235766021c19f-c1fc476030ed376945b63d8e8f965bf1%2Fresources%2Foriginal%2Flogo.svg%3F1732152677) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=InvGate%2BService%2BManagement&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F0ec2ae1d04af7898b86235766021c19f-c1fc476030ed376945b63d8e8f965bf1%2Fresources%2Foriginal%2Flogo.svg%3F1732152677&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=InvGate%2BService%2BManagement&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F0ec2ae1d04af7898b86235766021c19f-c1fc476030ed376945b63d8e8f965bf1%2Fresources%2Foriginal%2Flogo.svg%3F1732152677&price=2) ### Products Insights Product Ranking ## #2 among all ITSM Software ## #29 among all ITSM Software [Find out who the leaders are](https://pmo.selecthub.com/request-custom-scorecard?post%5Ftype=auto%5Fvs%5Farticle&category%5Fslug=itsm-software&product%5Fslug=genuity&category=ITSM+Software) Price Starts From $49.99 Monthly [ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=Genuity&category=ITSM Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/7ca77ae5a007aee7d0d2dc2acf885faa-7af5d0b6eedae21bc642d001210fb475/resources/normal/logo.png?1739816401) [Get a free price quote](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=Genuity&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fitsm-software%2Fgenuity-vs-invgate-service-management%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F7ca77ae5a007aee7d0d2dc2acf885faa-7af5d0b6eedae21bc642d001210fb475%2Fresources%2Fnormal%2Flogo.png%3F1739816401&price=2) Tailored to your specific needs $17/Agent, Monthly [ Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=InvGate Service Management&category=ITSM Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/0ec2ae1d04af7898b86235766021c19f-c1fc476030ed376945b63d8e8f965bf1/resources/original/logo.svg?1732152677) [Get a free price quote](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=InvGate%2BService%2BManagement&origin%5Furl=https%3A%2F%2Fwww.selecthub.com%2Fitsm-software%2Fgenuity-vs-invgate-service-management%2F&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F0ec2ae1d04af7898b86235766021c19f-c1fc476030ed376945b63d8e8f965bf1%2Fresources%2Foriginal%2Flogo.svg%3F1732152677&price=2) Tailored to your specific needs Pros What we like about Genuity and InvGate Service Management: **Intuitive Design:** User reviews highlight Genuity's user-friendly interface, making it easy to navigate and utilize its features effectively. **Robust Tracking:** Users appreciate the software's strong IT asset tracking capabilities, allowing for efficient management and oversight of their technology resources. **Efficient Support Desk:** Genuity's support desk features are highly regarded by users, enabling them to resolve issues and get assistance promptly. **Cost-Effective Solution:** With a monthly cost of $29.99, Genuity is praised for its budget-friendly pricing, making it accessible to a wide range of businesses. **User-Friendly Interface:** InvGate Service Management is recognized for its intuitive design, which makes it easy for both IT professionals and end-users to navigate and use its features effectively. **Comprehensive ITSM Functionality:** The software encompasses a wide array of ITSM processes, including incident management, problem management, change management, asset management, and knowledge management, catering to diverse organizational needs. **Flexible and Customizable:** InvGate Service Management offers flexibility and customization options, empowering organizations to tailor the system to their specific requirements and workflows. **Exceptional Customer Support:** Users consistently commend InvGate's responsive and helpful support team, highlighting their commitment to resolving issues promptly and providing comprehensive guidance. Cons What we dislike about Genuity and InvGate Service Management: **Bulk Updates:** User reviews mention that Genuity is missing bulk update features, which are essential for efficient IT management in larger organizations. **Learning Curve:** Some users have reported that Genuity has a steep learning curve, requiring significant time and effort to become proficient. This could lead to slower adoption rates and reduced productivity initially. **Limited Integrations:** While InvGate Service Management integrates well with its own Asset Management solution, it lacks extensive built-in integrations with other third-party platforms and services. **No Mobile App:** The lack of a dedicated mobile app for Android and iOS devices might be a drawback for users who require on-the-go access to manage their IT services. **Pricing Structure:** The fixed-rate pricing model, calculated for a minimum number of users, could be considered inflexible and potentially expensive for smaller teams that don't require as many licenses. **Ticket Grouping Issues:** Some users have reported instances where the system incorrectly groups unrelated tickets together, potentially causing confusion and hindering efficient service request management. ### Our Review Is Genuity the genuine article when it comes to IT service management? User reviews from the past year suggest a resounding "almost." Genuity garners praise for its user-friendly interface, making even complex IT tasks manageable. Users particularly appreciate the robust IT asset tracking, highlighting its comprehensiveness in managing both hardware and software resources. The efficient support desk features, coupled with a responsive and knowledgeable customer service team, further enhance its appeal. One user even raved about the "bulk import" feature being a lifesaver. However, some users point out a lack of bulk update features as a notable drawback, potentially slowing down certain administrative tasks. Genuity's key strength lies in its ability to simplify intricate IT processes, particularly asset management and support desk operations. Its intuitive interface and responsive customer support contribute significantly to this strength, making it a favorite among users who value ease of use and reliable assistance. While it shines in these areas, the absence of certain features, such as bulk updates, compared to competitors might make some users hesitant. Genuity seems to be an ideal choice for businesses, especially small to medium-sized enterprises, seeking a user-friendly and cost-effective IT management solution. Its intuitive design and strong customer support make it easy to adopt, even for teams with limited technical expertise. However, larger organizations or those requiring more advanced features might need to consider alternatives to fully meet their specific needs. [Show more](#) Is InvGate Service Management the key to unlocking your IT service management potential? User reviews from the last year suggest it might be a strong contender. Customers consistently praise InvGate Service Management for its user-friendly interface, making it a breeze to implement and navigate, even for non-technical teams. For instance, one user highlighted the platform's intuitive design, stating that "implementing it in business is a breeze." This ease of use is a significant advantage, as it reduces training time and allows teams to focus on resolving issues rather than wrestling with complicated software. Another strength highlighted by users is InvGate's robust customer support, which receives overwhelmingly positive feedback. Users appreciate the responsive and helpful nature of the support team, ensuring a smooth experience. However, some users have pointed out that while the platform boasts a wide range of features, configuring some of the more advanced functionalities can be challenging. This could potentially lead to a longer learning curve for certain tasks. Despite this minor drawback, InvGate Service Management shines in its ability to balance comprehensive features with cost-effectiveness. This makes it a compelling choice for businesses of all sizes, particularly those looking for a scalable solution that can grow with their needs. InvGate Service Management appears to be a good fit for teams who prioritize ease of use, robust customer support, and a comprehensive feature set without breaking the bank. [Show more](#) ### Key Features * **Comprehensive Asset Management:** Track and manage IT assets with detailed insights into hardware and software inventory. * **Intuitive Ticketing System:** Streamline issue resolution with a user-friendly interface for submitting and tracking support tickets. * **Customizable Dashboards:** Tailor dashboards to display key metrics and performance indicators relevant to your organization. * **Automated Workflows:** Enhance efficiency by automating routine tasks and processes, reducing manual intervention. * **Robust Reporting Tools:** Generate detailed reports with customizable templates to analyze IT service performance and trends. [read more...](#) * **Intuitive User Interface:** Designed for ease of use, the interface allows users to navigate seamlessly through various service management tasks. * **Customizable Workflows:** Tailor workflows to fit specific business processes, ensuring that service delivery aligns with organizational needs. * **Comprehensive Reporting:** Generate detailed reports with customizable metrics to gain insights into service performance and areas for improvement. * **Self-Service Portal:** Empower users with a portal to submit requests, track progress, and access knowledge articles independently. * **Automated Ticketing System:** Streamline incident management with automated ticket creation, assignment, and escalation processes. [read more...](#) ### User Sentiment Summary Genuity has a user sentiment rating of 100 based on 3 reviews. InvGate Service Management has a user sentiment rating of 95 based on 428 reviews. ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 3 reviews ![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 428 reviews Synopsis Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 100% of users recommend this product Genuity has a 'excellent' User Satisfaction Rating of 100% when considering 3 user reviews from 1 recognized software review sites. 95% of users recommend this product InvGate Service Management has a 'excellent' User Satisfaction Rating of 95% when considering 428 user reviews from 4 recognized software review sites. User Review Scores **G2.com, Inc** n/a **4.6** (20) **Capterra Inc** **5.0** (3) **4.6** (112) **Gartner, Inc** n/a **4.8** (291) **TrustRadius** n/a **3.7** (5) ### Awards SelectHub awards earned by these products based on a comprehensive analysis by our research analysts. Genuity stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award]() InvGate Service Management stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. ![User Favorite Award]() ### Product Assistance Training Resources Documentation In Person Live Online Videos Webinars Documentation In Person Live Online Videos Webinars Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support Email Phone Chat FAQ Forum Knowledge Base 24/7 Live Support ### Product Basics Company Size i Small Medium Large Small Medium Large Platforms Supported Windows Mac Linux Android Chromebook Windows Mac Linux Android Chromebook Deployment Supported Cloud On-Premise Mobile Cloud On-Premise Mobile Comparison of Top Alternatives [ Genuity Alternatives](https://www.selecthub.com/itsm-software/genuity/alternatives/) [ InvGate Service Management Alternatives](https://www.selecthub.com/itsm-software/invgate-service-management/alternatives/) ### Screenshots ![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() ![Screenshots]() Our analysts compared Genuity vs InvGate Service Management based on data from our 400 point analysis of ITSM Software, users reviews, and our own crowdsourced data from our free software selection platform. ### Top Alternatives in ITSM Software [ Alloy Software ](https://www.selecthub.com/p/itsm-software/alloy-software/) [ BOSSDesk ](https://www.selecthub.com/p/itsm-software/bossdesk/) [ EasyVista ](https://www.selecthub.com/p/itsm-software/easyvista/) [ FreshService ](https://www.selecthub.com/p/itsm-software/freshservice/) [ GLPi ](https://www.selecthub.com/p/itsm-software/glpi/) [ Itarian ](https://www.selecthub.com/p/itsm-software/itarian/) [ iTOP ](https://www.selecthub.com/p/itsm-software/itop/) [ Ivanti Neurons ](https://www.selecthub.com/p/itsm-software/ivanti-neurons/) [ Jira Service Management ](https://www.selecthub.com/p/itsm-software/jira-service-management/) [ OTOBO ](https://www.selecthub.com/p/itsm-software/otobo/) [ OTRS ](https://www.selecthub.com/p/itsm-software/otrs/) [ Remedyforce ](https://www.selecthub.com/p/itsm-software/remedyforce/) [ ServiceTree ](https://www.selecthub.com/p/itsm-software/servicetree/) [ SherpaDesk ](https://www.selecthub.com/p/itsm-software/sherpadesk/) [ SolarWinds Service Desk ](https://www.selecthub.com/p/itsm-software/solarwinds-service-desk/) [ SysAid ](https://www.selecthub.com/p/itsm-software/sysaid/) [ Track-It ](https://www.selecthub.com/p/itsm-software/track-it/) [ Vorex ](https://www.selecthub.com/p/itsm-software/vorex/) [ Wolken ](https://www.selecthub.com/p/itsm-software/wolken/) [ xurrent ](https://www.selecthub.com/p/itsm-software/xurrent/) ### Related Categories Genuity and InvGate Service Management can also be found with other leading products in these categories: [ Help Desk Software ](https://www.selecthub.com/c/help-desk-software/) [Show more](#read-more-categories) [ AI Help Desk Software 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FreshService](https://www.selecthub.com/itsm-software/genuity-vs-freshservice/) ![Genuity Software Tool]() ![GLPi Software Tool]() [Genuity VS GLPi](https://www.selecthub.com/itsm-software/genuity-vs-glpi/) ![Genuity Software Tool]() ![iTOP Software Tool]() [Genuity VS iTOP](https://www.selecthub.com/itsm-software/genuity-vs-itop/) ![Genuity Software Tool]() ![Ivanti Neurons Software Tool]() [Genuity VS Ivanti Neurons](https://www.selecthub.com/itsm-software/genuity-vs-ivanti-neurons/) ![Genuity Software Tool]() ![Jira Service Management Software Tool]() [Genuity VS Jira Service Management](https://www.selecthub.com/itsm-software/jira-service-management-vs-genuity/) ![Genuity Software Tool]() ![OTRS Software Tool]() [Genuity VS OTRS](https://www.selecthub.com/itsm-software/genuity-vs-otrs/) ![Genuity Software Tool]() ![Remedyforce Software Tool]() [Genuity VS Remedyforce](https://www.selecthub.com/itsm-software/genuity-vs-remedyforce/) ![Genuity Software Tool]() ![SherpaDesk Software Tool]() [Genuity VS SherpaDesk](https://www.selecthub.com/itsm-software/genuity-vs-sherpadesk/) ![Genuity Software Tool]() ![SolarWinds Service Desk Software Tool]() [Genuity VS SolarWinds Service Desk](https://www.selecthub.com/itsm-software/genuity-vs-solarwinds-service-desk/) ![Genuity Software Tool]() ![SysAid Software Tool]() [Genuity VS SysAid](https://www.selecthub.com/itsm-software/genuity-vs-sysaid/) ![Genuity Software Tool]() ![Track-It Software Tool]() [Genuity VS Track-It](https://www.selecthub.com/itsm-software/genuity-vs-track-it/) **Need expert advice?** Let us know, we're here to help you [GET ADVICE NOW](https://pmo.selecthub.com/guided-services/?category=ITSM Software) **About SelectHub (and our data)** We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies. WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more... ![SelectHub Products Reporting and Analytics]() ![SelectHub Products Cost and Pricing Guide]() **Tier 1:** Fully/moderately supported out-of-the-box allowing for quick and easy deployment. Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. **Tier 2:** Supported with workarounds or add-ons that may require additional costs. Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. **Tier 3:** Requires partner integrations or custom development that is often at an additional cost. Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. [Close](#) ```json { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://www.selecthub.com/" }, { "@type": "ListItem", "position": 2, "name": "Help Desk Management", "item": "https://www.selecthub.com/category/help-desk/" }, { "@type": "ListItem", "position": 3, "name": "ITSM Software", "item": "https://www.selecthub.com/c/itsm-software/" }, { "@type": "ListItem", "position": 4, "name": "Genuity", "item": "https://www.selecthub.com/p/itsm-software/genuity/" }, { "@type": "ListItem", "position": 5, "name": "Genuity Vs InvGate Service Management" } ] } ```