[Home](https://www.selecthub.com/) \> [Help Desk Management](https://www.selecthub.com/category/help-desk/) \> [ITSM Software](https://www.selecthub.com/c/itsm-software/) \> [EasyVista](https://www.selecthub.com/p/itsm-software/easyvista/) \> EasyVista vs SolarWinds Service Desk 

# EasyVista vs SolarWinds Service Desk 

Last Updated: July 27th, 2026 

Our analysts compared [EasyVista](https://www.selecthub.com/p/itsm-software/easyvista/) vs [SolarWinds Service Desk](https://www.selecthub.com/p/itsm-software/solarwinds-service-desk/) based on data from our 400+ point analysis of [ITSM Software](https://www.selecthub.com/c/itsm-software/), user reviews and our own crowdsourced data from our [free software selection platform](https://www.selecthub.com/about/start-free-selection-project-site/?category=ITSM Software&cta=itsm-software). 

[Overview](#product-overview) [Pricing](#product-pricing) [Our Review](#product-analyst-summary) [User Ratings](#user-sentiment-section) [Features](#product-benefits-features) [Screenshots](#product-screenshots) 

Remove Add to Compare 

[![EasyVista Software Tool](https://cdn.selecthub.com/products/8deb714d5a66d70cf8deac8cd3f79734-678125488404ebd9576fe55212b88ce5/resources/normal/logo.png?1739621635)](https://www.selecthub.com/p/itsm-software/easyvista/)

[ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) 

Remove Add to Compare 

[![SolarWinds Service Desk Software Tool](https://cdn.selecthub.com/products/57b4b4a28e16316cdd028bf6e23ae100-f328c490190a0841fc3096507173a8aa/resources/normal/logo.png?1732152971)](https://www.selecthub.com/p/itsm-software/solarwinds-service-desk/)

[ ![Product Awards](https://www.selecthub.com/display/images/awards_badge.svg) ](#awards-section) 

[Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=ITSM+Software&product%5Fname=EasyVista&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F8deb714d5a66d70cf8deac8cd3f79734-678125488404ebd9576fe55212b88ce5%2Fresources%2Fnormal%2Flogo.png%3F1739621635) [Demo](https://pmo.selecthub.com/get-product-demo/?category=ITSM+Software&product%5Fname=EasyVista&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F8deb714d5a66d70cf8deac8cd3f79734-678125488404ebd9576fe55212b88ce5%2Fresources%2Fnormal%2Flogo.png%3F1739621635) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=EasyVista&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F8deb714d5a66d70cf8deac8cd3f79734-678125488404ebd9576fe55212b88ce5%2Fresources%2Fnormal%2Flogo.png%3F1739621635&price=1) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=EasyVista&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F8deb714d5a66d70cf8deac8cd3f79734-678125488404ebd9576fe55212b88ce5%2Fresources%2Fnormal%2Flogo.png%3F1739621635&price=1) 

[Get Free Demo](https://pmo.selecthub.com/get-product-demo/?category=ITSM+Software&product%5Fname=SolarWinds%2BService%2BDesk&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F57b4b4a28e16316cdd028bf6e23ae100-f328c490190a0841fc3096507173a8aa%2Fresources%2Fnormal%2Flogo.png%3F1732152971) [Demo](https://pmo.selecthub.com/get-product-demo/?category=ITSM+Software&product%5Fname=SolarWinds%2BService%2BDesk&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F57b4b4a28e16316cdd028bf6e23ae100-f328c490190a0841fc3096507173a8aa%2Fresources%2Fnormal%2Flogo.png%3F1732152971) [Request Pricing](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=SolarWinds%2BService%2BDesk&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F57b4b4a28e16316cdd028bf6e23ae100-f328c490190a0841fc3096507173a8aa%2Fresources%2Fnormal%2Flogo.png%3F1732152971&price=2) [Pricing](https://pmo.selecthub.com/get-product-pricing/?category=ITSM+Software&product%5Fname=SolarWinds%2BService%2BDesk&product%5Flogo=https%3A%2F%2Fd3uimxdj41cg3o.cloudfront.net%2Fproducts%2F57b4b4a28e16316cdd028bf6e23ae100-f328c490190a0841fc3096507173a8aa%2Fresources%2Fnormal%2Flogo.png%3F1732152971&price=2) 

### Products Insights 

Product Ranking 

## #9

among all   
ITSM Software

## #13

among all   
ITSM Software

[Find out who the leaders are](https://pmo.selecthub.com/request-custom-scorecard?post%5Ftype=auto%5Fvs%5Farticle&category%5Fslug=itsm-software&product%5Fslug=easyvista&category=ITSM+Software) 

Price Starts From 

Custom Quote 

i 

[Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=EasyVista&category=ITSM Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/8deb714d5a66d70cf8deac8cd3f79734-678125488404ebd9576fe55212b88ce5/resources/normal/logo.png?1739621635) 

$39/User, Monthly 

[Free Trial is available →](https://pmo.selecthub.com/free-trial/?product%5Fname=SolarWinds Service Desk&category=ITSM Software&product%5Flogo=https://d3uimxdj41cg3o.cloudfront.net/products/57b4b4a28e16316cdd028bf6e23ae100-f328c490190a0841fc3096507173a8aa/resources/normal/logo.png?1732152971) 

Pros 

What we like about EasyVista and SolarWinds Service Desk: 

**User Interface:** EasyVista is often praised for its user-friendly design, making it easy for IT staff to manage services.

**Workflow Automation:** The software's robust workflow automation capabilities streamline IT processes, improving efficiency.

**Customization:** EasyVista allows for codeless configuration, enabling users to tailor the platform to their specific needs without extensive coding knowledge.

**Analytics and Reporting:** The software provides powerful analytics and reporting tools, offering insights into IT performance and enabling data-driven decision-making.

**Ease of Use:** Users praise the intuitive interface, which makes submitting and managing tickets, tracking assets, and generating reports straightforward.

**Customization:** The platform offers extensive customization options, allowing users to tailor dashboards and workflows to their specific needs. This flexibility ensures a personalized experience that aligns with unique business processes.

**Asset Management:** SolarWinds Service Desk excels in asset management, providing a centralized repository for tracking IT assets, including devices and software licenses. This comprehensive view simplifies asset management tasks and ensures accurate inventory.

**Automation:** The software's robust automation capabilities streamline IT processes, such as automatically routing tickets to the appropriate personnel and escalating issues based on predefined rules. This automation reduces manual effort and improves overall efficiency.

Cons 

What we dislike about EasyVista and SolarWinds Service Desk: 

**Slow and Buggy Interface:** User reviews frequently mention a slow and cumbersome interface, describing it as "clunky" and prone to bugs. This can lead to frustration and reduced productivity for users.

**Confusing Navigation:** Users have reported difficulties navigating the software, finding it difficult to locate desired features and functionalities. This suggests a lack of intuitiveness in the user interface design.

**Limited Integrations:** EasyVista offers limited integrations with third-party tools, which can be a significant drawback for organizations reliant on a diverse technology stack. This limitation can hinder seamless data flow and process automation.

**Slow Support:** Some users have expressed dissatisfaction with the responsiveness and effectiveness of EasyVista's customer support, describing it as slow to address issues. Timely and efficient support is crucial for resolving technical difficulties and maximizing software uptime.

**Slow Reporting:** Users have reported that generating reports can be slow, especially when dealing with a large number of entries.

**Limited Data Export:** The software is limited in its ability to export data, which can be a problem for businesses that rely on in-depth data analysis.

**Customization Limitations:** While the software offers some customization, users have expressed a desire for more flexibility in renaming fields and sections to better suit their specific needs. 

### Our Review 

 Is EasyVista truly an easy vista to achieving streamlined IT service management? While EasyVista offers a robust platform for enhancing IT service management, user reviews over the past year present a mixed bag, highlighting both noteworthy strengths and areas needing improvement. Users consistently applaud EasyVista for its user-friendly interface, robust workflow automation capabilities, and cost-effectiveness, particularly in comparison to competitors like ServiceNow. These features are praised for simplifying complex tasks such as incident tracking and service request fulfillment. For instance, users highlight the intuitive drag-and-drop interface for creating automated workflows, saving time and reducing manual effort. However, some users express concerns about occasional slow interface response times, confusing navigation in certain areas, and occasional bugs that hamper the user experience. A significant differentiating factor is EasyVista's focus on adaptability, allowing extensive customization to align with specific organizational needs. Users appreciate the flexibility to tailor workflows, forms, and reports, ensuring the platform seamlessly integrates into existing processes. However, this strength becomes a double-edged sword, as some users find the extensive customization options overwhelming, leading to a steeper learning curve. While EasyVista boasts powerful analytics and reporting tools, some users find the knowledge base and support lacking, citing slow response times and limited integrations with other tools as pain points. This is particularly crucial for organizations heavily reliant on a diverse technology stack. Overall, EasyVista emerges as a strong contender for organizations seeking a cost-effective and adaptable ITSM solution, particularly those prioritizing ease of use and automation. However, potential adopters should weigh the potential drawbacks, especially if extensive integrations and responsive support are critical requirements. 

Show more 

 Is SolarWinds Service Desk the radiant solution to your IT management woes, or will it leave you feeling burned? User reviews from the past year paint a somewhat mixed picture of this popular platform. On the sunny side, SolarWinds Service Desk consistently receives praise for its user-friendly interface, making it a breeze for both seasoned IT professionals and tech-averse users to navigate. Users rave about the platform's automation capabilities, particularly for streamlining workflows and tackling repetitive tasks, saving precious time and boosting efficiency. The seamless integration with other tools, such as Dameware RE, is another major plus, allowing for a centralized IT management experience. However, some shadows do loom over this otherwise bright landscape. A recurring gripe among users is the occasional sluggishness of the web application, which can put a damper on productivity. While the software boasts a wealth of features, some users, particularly those in larger enterprises, find certain aspects better suited for smaller businesses, yearning for more advanced functionalities. For instance, while the reporting feature provides data, users have noted its complexity requires third-party software to make sense of it. In essence, SolarWinds Service Desk is like a reliable but basic car—it gets you where you need to go, but don't expect a luxurious ride. It's a solid choice for small to mid-sized businesses looking for an intuitive and feature-rich ITSM solution without breaking the bank. However, larger organizations with more complex needs might find themselves craving more horsepower and a smoother ride, potentially seeking alternative solutions like ServiceNow or ManageEngine ServiceDesk Plus that offer more comprehensive and scalable features. 

Show more 

### User Sentiment Summary 

EasyVista has a user sentiment rating of 100 based on 7 reviews. SolarWinds Service Desk has a user sentiment rating of 92 based on 536 reviews. 

![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 7 reviews 

![Excellent User Sentiment](https://www.selecthub.com/display/images/scores/excellent.svg) 536 reviews 

Synopsis 

Evaluating all review platforms, our market analysts have compiled the following user sentiment data. 

100% 

of users recommend this product

EasyVista has a 'excellent' User Satisfaction Rating of 100% when considering 7 user reviews from 1 recognized software review sites. 

92% 

of users recommend this product

SolarWinds Service Desk has a 'excellent' User Satisfaction Rating of 92% when considering 536 user reviews from 1 recognized software review sites. 

User Review Scores 

**FinancesOnline** 

**5.0** (7) 

n/a 

**Software Advice, Inc** 

n/a 

**4.59** (536) 

### Awards 

SelectHub awards earned by these products based on a comprehensive analysis by our research analysts. 

EasyVista stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. 

![User Favorite Award]()

SolarWinds Service Desk stands above the rest by achieving an ‘Excellent’ rating as a User Favorite. 

![User Favorite Award]()

### Product Assistance 

Training Resources 

Documentation

In Person

Live Online

Videos

Webinars

Documentation

In Person

Live Online

Videos

Webinars

Support 

Email

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

Email

Phone

Chat

FAQ

Forum

Knowledge Base

24/7 Live Support

### Product Basics 

Company Size 

i 

Small

Medium

Large

Small

Medium

Large

Platforms Supported 

Windows

Mac

Linux

Android

Chromebook

Windows

Mac

Linux

Android

Chromebook

Deployment Supported 

Cloud

On-Premise

Mobile

Cloud

On-Premise

Mobile

Comparison of Top Alternatives 

[EasyVista Alternatives ](https://www.selecthub.com/itsm-software/easyvista/alternatives/) 

[SolarWinds Service Desk Alternatives ](https://www.selecthub.com/itsm-software/solarwinds-service-desk/alternatives/) 

### Screenshots 

![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() 

![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]()![Screenshots]() 

### Key Features 

* **Service Catalog:** Offers a customizable service catalog that allows organizations to define and manage IT services efficiently.
* **Self-Service Portal:** Provides an intuitive self-service portal for end-users to submit requests and track their status.
* **Incident Management:** Streamlines the process of identifying, logging, and resolving incidents to minimize downtime.
* **Problem Management:** Facilitates root cause analysis and helps in preventing recurring issues by managing problems effectively.
* **Change Management:** Ensures controlled and efficient handling of changes to IT systems with a structured change management process.

Show More 

* **Incident Management:** Streamlines the process of logging, tracking, and resolving IT incidents with automated workflows and customizable templates.
* **Service Catalog:** Offers a centralized repository for all IT services, allowing users to easily request and track services through a user-friendly interface.
* **Change Management:** Facilitates the planning, approval, and implementation of IT changes with a structured approach to minimize risk and disruption.
* **Problem Management:** Identifies and manages the root causes of incidents to prevent future occurrences, using detailed analytics and reporting tools.
* **Asset Management:** Provides comprehensive tracking and management of IT assets, including hardware and software, with real-time updates and lifecycle management.

Show More 

### Top Alternatives in ITSM Software 

[  Alloy Software ](https://www.selecthub.com/p/itsm-software/alloy-software/) [  BOSSDesk ](https://www.selecthub.com/p/itsm-software/bossdesk/) [  FreshService ](https://www.selecthub.com/p/itsm-software/freshservice/) [  Genuity ](https://www.selecthub.com/p/itsm-software/genuity/) [  GLPi ](https://www.selecthub.com/p/itsm-software/glpi/) [  Itarian ](https://www.selecthub.com/p/itsm-software/itarian/) [  iTOP ](https://www.selecthub.com/p/itsm-software/itop/) [  Ivanti Neurons ](https://www.selecthub.com/p/itsm-software/ivanti-neurons/) [  Jira Service Management ](https://www.selecthub.com/p/itsm-software/jira-service-management/) [  OTOBO ](https://www.selecthub.com/p/itsm-software/otobo/) [  OTRS ](https://www.selecthub.com/p/itsm-software/otrs/) [  Remedyforce ](https://www.selecthub.com/p/itsm-software/remedyforce/) [  ServiceTree ](https://www.selecthub.com/p/itsm-software/servicetree/) [  SherpaDesk ](https://www.selecthub.com/p/itsm-software/sherpadesk/) [  SolarWinds Service Desk ](https://www.selecthub.com/p/itsm-software/solarwinds-service-desk/) [  SysAid ](https://www.selecthub.com/p/itsm-software/sysaid/) [  Track-It ](https://www.selecthub.com/p/itsm-software/track-it/) [  Vorex ](https://www.selecthub.com/p/itsm-software/vorex/) [  Wolken ](https://www.selecthub.com/p/itsm-software/wolken/) [  xurrent ](https://www.selecthub.com/p/itsm-software/xurrent/) 

### Related Categories 

EasyVista and SolarWinds Service Desk can also be found with other leading products in these categories: 

[Fixed Asset Software ](https://www.selecthub.com/c/fixed-asset-software/) 

[Help Desk Software ](https://www.selecthub.com/c/help-desk-software/) 

Show more 

[IT Asset Management Software ](https://www.selecthub.com/c/it-asset-management-software/) 

Show more 

### Head-to-Head Comparison 

![EasyVista Software Tool]() 

![BOSSDesk Software Tool]() 

[EasyVista VS BOSSDesk](https://www.selecthub.com/itsm-software/easyvista-vs-bossdesk/) 

![EasyVista Software Tool]() 

![FreshService Software Tool]() 

[EasyVista VS FreshService](https://www.selecthub.com/itsm-software/freshservice-vs-easyvista/) 

![EasyVista Software Tool]() 

![Genuity Software Tool]() 

[EasyVista VS Genuity](https://www.selecthub.com/itsm-software/genuity-vs-easyvista/) 

![EasyVista Software Tool]() 

![GLPi Software Tool]() 

[EasyVista VS GLPi](https://www.selecthub.com/itsm-software/glpi-vs-easyvista/) 

![EasyVista Software Tool]() 

![iTOP Software Tool]() 

[EasyVista VS iTOP](https://www.selecthub.com/itsm-software/itop-vs-easyvista/) 

![EasyVista Software Tool]() 

![Ivanti Neurons Software Tool]() 

[EasyVista VS Ivanti Neurons](https://www.selecthub.com/itsm-software/easyvista-vs-ivanti-neurons/) 

![EasyVista Software Tool]() 

![Jira Service Management Software Tool]() 

[EasyVista VS Jira Service Management](https://www.selecthub.com/itsm-software/jira-service-management-vs-easyvista/) 

![EasyVista Software Tool]() 

![Remedyforce Software Tool]() 

[EasyVista VS Remedyforce](https://www.selecthub.com/itsm-software/easyvista-vs-remedyforce/) 

![EasyVista Software Tool]() 

![SherpaDesk Software Tool]() 

[EasyVista VS SherpaDesk](https://www.selecthub.com/itsm-software/easyvista-vs-sherpadesk/) 

![EasyVista Software Tool]() 

![SolarWinds Service Desk Software Tool]() 

[EasyVista VS SolarWinds Service Desk](https://www.selecthub.com/itsm-software/easyvista-vs-solarwinds-service-desk/) 

![EasyVista Software Tool]() 

![SysAid Software Tool]() 

[EasyVista VS SysAid](https://www.selecthub.com/itsm-software/sysaid-vs-easyvista/) 

![EasyVista Software Tool]() 

![Track-It Software Tool]() 

[EasyVista VS Track-It](https://www.selecthub.com/itsm-software/track-it-vs-easyvista/) 

**About SelectHub (and our data)** 

We’re the employee-owned Austin-based startup democratizing software data so you can make your decisions in an influence-free zone. Our market data is crowdsourced from our user-base of 100,000+ companies.

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

![SelectHub Products Reporting and Analytics]() 

![SelectHub Products Cost and Pricing Guide]() 

**Tier 1:**  
Fully/moderately supported out-of-the-box allowing for quick and easy deployment.  
Fully or moderately supported out-of-the-box with industry-leading capabilities and is immediately available after installation without needing any add-ons, integrations, or custom development. 

**Tier 2:**  
Supported with workarounds or add-ons that may require additional costs.  
Not directly available in the software, but can be accomplished using other built-in features, workarounds, or add-ons/products from the vendor with or without any additional cost. 

**Tier 3:**  
Requires partner integrations or custom development that is often at an additional cost.  
Requires additional integrations, plugins, marketplace applications from a third-party vendor, or custom development using the APIs, libraries, extensions, and development framework supported by the software, with or without any additional cost. 

[Close](#)

```json
{
              "@context": "https://schema.org",
              "@type": "BreadcrumbList",
              "itemListElement": [
              {
                "@type": "ListItem",
                "position": 1,
                "name": "Home",
                "item": "https://www.selecthub.com/"
              }, 
              {
                "@type": "ListItem",
                "position": 2,
                "name": "Help Desk Management",
                "item": "https://www.selecthub.com/category/help-desk/"
              }, 
              {
                "@type": "ListItem",
                "position": 3,
                "name": "ITSM Software",
                "item": "https://www.selecthub.com/c/itsm-software/"
              }, 
              {
                "@type": "ListItem",
                "position": 4,
                "name": "EasyVista",
                "item": "https://www.selecthub.com/p/itsm-software/easyvista/"
              }, 
              {
                "@type": "ListItem",
                "position": 5,
                "name": "EasyVista Vs SolarWinds Service Desk"
              }
            ]
          }
```