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Benefits and Insights

Why use QuickBooks Commerce?

Key differentiators & advantages of QuickBooks Commerce

  • Stronger Customer Relationships: Stores critical supplier and customer information in one easily accessible place. Keep track of vital customer information for quicker communication and problem resolution. 
  • Native iOS App: Offers a native iOS app that lets businesses manage their products, customers and orders on-the-go. The app features a mobile-optimized product catalog, barcode scanning, access to customer data, creation and management of orders, access to inventory and sales data, access to map views and use of the device camera to capture and upload product images. Additionally, the native iOS app also supports offline access. 
  • Better Data Visibility: Supplies users with a number of reporting and analytical tools to provide them with valuable operational data. This information can expedite the planning process while also allowing managers to better plan for the future. 
  • Optimized Organization: Contains multiple inventory control and management features that can optimize the placement and movement of stock. Speed up warehousing tasks with a streamlined inventory system that provides a location for all stock moving through the warehouse. 
  • Reduce Errors: Improving stock organization can cut down on issues related to human error. By assessing problem areas, users can solve issues before they become costly problems. 
  • Save Time: Spend less time on tedious manual tasks like spreadsheet management and updating sales channels to focus on selling and growing the business. 
  • Wide-Ranging Capabilities: Comes stocked with features like warehouse management, inventory automation, supply chain management, wholesale management, stock tracking and more. 
  • Accessible B2B eCommerce Portal: A customizable private URL and online store to support bulk sales is available. With the B2B store, businesses can white-label items to represent their brand, create custom price lists, advertise featured products and special offers, accept credit card payments and manage the order process. 
  • Globalization: International businesses can also benefit from multiple warehouse, currency and tax type support. Remote teams across the globe can also access their accounts and view real-time updates on-the-go. 

Industry Expertise

Industries have adopted QuickBooks Commerce’s inventory management system across the globe, including health and cosmetics, food and beverage, electronics, sports, fashion and more. It supports integrations with Magento, Shopify, WooCommerce and more. Ideally serves businesses with finished products that aren’t highly unique.

Key Features

  • Multiple Integrations:  Integrates with a number of third-party platforms. Some of these include Xero, Amazon, QuickBooks, Shopify and ShipStation. 
  • Inventory Control: Prevent stockout situations, receive automatic updates on stock levels and create prompt reorders with comprehensive inventory features. Stock can be tracked and organized via barcode scanning to speed up the retrieval and storage of products. 
  • Multichannel Sales: Provides a central location to manage sales through a number of channels. Users can sell through marketplaces, B2C e-commerce, B2B e-commerce and mobile applications. 
  • Warehouse Management: Features warehouse management tools to further streamline critical inventory operations. Shipping, picking, packing and receiving are all contained within the functions of its inventory platform. Support for multi-warehouse operations is also present. 
  • Order Management: Tracks orders and syncs order, inventory, customer and supplier information through one system. Sales reports can be accessed in real time while quickly and accurately fulfilling orders. 
  • Fulfillment: Leverage stock takes, barcode label printing, barcode scanners and pick, pack and ship. 
  • Manufacturing Support: Its manufacturing module lets users manage all assembly and sales tasks while allowing for the creation of production and parts orders as well as bills of materials. 
  • Inventory Optimization: Businesses are required to integrate their Lokad account, available in the app store, with the system to optimize inventory with demand forecasting. Lokad can automatically calculate the number of reorder units needed for a business based on their inventory records. Stock is reordered when inventory levels hit preset reorder units. 
  • Price List Management: Add or change product prices using the price list importer, assign price lists with special discount rates for selected customers, set price breaks and access custom price lists on-the-go via the mobile application. 
  • Sales Reports: Leverage sales reports that list all important details and statuses related to them. Reports can be filtered by product, variant, customer, sales representative, channel, location and time period. Sales reports assist with sales channel analysis, performance monitoring and sales trends across customers and products, calculation of commissions and more. 
  • Manufacturing: Creates bills of materials for finished goods. Includes the creation and management of production orders that account for a complete list of component parts. The system can also alert users about insufficient stock, support batch tracking, and automatically reconcile production run efficiencies with accounting applications. 

Limitations

These limitations are current as of this review’s creation:

  •  Does not allow users to perform a cycle count or inventory audit 
  •  Does not offer a B2B e-commerce platform with the basic plan 
  •  Not equipped to handle large data quantities. Users must break the data up rather than importing a large amount at once 
  •  Integration with Xero has some issues, especially when transferring customer information between platforms. 
  •  Limited support options 

Suite Support

mail_outlineEmail: Queries can be submitted to a support address and will be answered as quickly as possible.
phonePhone: Technical questions and general inquiries are supported through tickets and email submissions.
schoolTraining: Provides a Learning Center that contains videos, webinars, FAQs and eBooks for clients to view.
local_offerTickets: Tickets can be submitted through Intuit’s website and will be answered in a timely fashion.

Cost of Ownership

License/Subscription Cost
  • The upfront cost of this product includes customization, integration and the monthly per-user subscription fee
Maintenance Cost
  • This is included in the subscription cost
Installation/Implementation Cost
  • This cost is based on the type of pricing plan chosen
Customization Cost
  • Included in the subscription cost and varies depending on the subscription plan chosen
Data Migration Cost/Change Management/Upfront Switching Cost
  • Depends on your current software, how much data needs to be migrated, the availability of migration tools, the complexity of data being moved and the gaps between the existing and new systems
Recurring/Renewal Costs
  • A recurring monthly fee is charged at the beginning of the month and includes maintenance, monitoring, upgrades, training and support

QuickBooks Commerce Reviews

Average customer reviews & user sentiment summary:

343 reviews

87%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • User Interface: Around 93% of users said that it provides an intuitive user interface that is easy to learn and navigate.
  • Integration: Intuit and seamless integration with banks, companies and other financial management software provides a great user experience and saves time, as noted by 96% of reviewers who specified integration.
  • Tracking: All reviewers liked that it helps keep track of bills and expenses in an organized manner.
  • Payroll & Invoices: All users liked QBO for its payroll and invoicing feature that provides automatic calculation, easy access, links or PDF sharing, payment reminders and more.

Cons

  • Support: Approximately 81% of reviewers said that support can have long wait times and disliked that direct contact to support service is not available.
  • Performance: The system is slow and laggy at times, as mentioned by 80% of users who referred to performance.
  • Licensing: Nearly 81% of users disliked that license costs are high with additional monthly charges for renewal and add-on services.

Researcher's Summary:

QuickBooks meets the requirements of many businesses accounting needs. Intuitive and easy to use, users liked its payroll and invoicing features. It allows for seamless integration with banks, financial management software, credit cards and more. They found that it aids in keeping track of company bills and expenses that can be downloaded, shared and categorized. Reviewers complained that support had a long wait and wished that direct contact for professional services was available. The system can be slow and laggy at times. Users said that the licensing price is high for the basic features provided, and monthly licensing can be laborious.

User Sentiment i

Based on 343 reviews:

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