Best Staffing Software Solutions in 2020


Staffing in 2020 is a complex process involving disjointed tasks which are executed using various online recruiting software platforms. From searching for qualified candidates on LinkedIn to managing hoards of digital resumes and keeping in touch with clients, staffing and recruiting agencies need to leverage technology to work effectively in today’s job market. In this article, we’re going to explore a solution that allows you to do that: staffing agency software.  Read on for an introduction to staffing software solutions and a list curated by our research team which reveals the best systems on the market today.

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What is Staffing Agency Software?

Also referred to as recruiting agency software, staffing software represents a wide range of tools that recruiting and staffing agencies use to automate and optimize their daily tasks. This includes but isn’t limited to the hiring process, or sourcing and managing candidates on behalf of corporate customers, and their recruitment workflow. Staffing tools can help recruiters coordinate with both candidates and corporate clients throughout the hiring process.

Benefits and Uses

Staffing agency systems help recruiters do a number of things. In the most simple sense, it helps users maintain relationships with their applicants, improve the candidate experience and increase client and employee engagement. More specifically, it aims to:

  • Decrease or eliminate manual work
  • Organize and store applicant data
  • Automate recruiter workflows
  • Increase efficiency and applicant volume
  • Shorten the hiring process
  • Improve communication
  • Decrease hiring costs
  • Expand businesses

Furthermore, this list represents the benefits, or real-life uses, of staffing company software. To dive deeper into this topic, we’re going to lay out the key features which will help you understand how exactly the above objectives are met.

Essential Features

Still a little confused? No worries, below, we’re going to explain how recruiting agency software works. Below are the most commonly found features.

Applicant Tracking System (ATS)

The main component is the applicant tracking system. The ATS takes care of the bulk of key staffing tasks, such as:

  • Candidate sourcing
  • Resume management
  • Applicant evaluation
  • Candidate tracking

In the most basic sense, the ATS manages the entire hiring process. They often leverage artificial intelligence and automation to accomplish this.

Customer Relationship Management (CRM)

CRM software is intended to help deliver a good customer experience, manage customer data, help identify business opportunities and more. CRM capabilities in staffing software can vary from one solution to another, but typically, they’re intended to help manage and strengthen client relationships. For example, you can store client contact information and upcoming events in the CRM, to ensure that you’re always on the same page with your customers.

Alternatively, a CRM may focus on the candidate relationships or the sales pipeline instead. For example, a sales CRM could track potential value for job leads. It’s important to determine what your business’s requirements are so you can decide exactly what CRM capabilities you’re looking for in a staffing solution.

Accounting and Payroll

Accounting and payroll features take care of the two different streams of financials at staffing agencies. The accounting feature manages billing for clients, for example, it could generate and send invoices to clients. The payroll feature manages, you guessed it, payroll for employees. The specific capabilities of payroll tools vary from one staffing solution to the next, but their sole purpose is to decrease human error and optimize payroll processes.


Integrations sync staffing agency software with other applications or platforms that you use during the staffing process. This synchronicity allows you to keep everything in one place; it increases visibility, saves time and ensures that all of your processes are centralized. Popular integrations for staffing software solutions include:


Email integration means that you’re able to view and manage your emails from within your staffing system, making it easier to manage email communication with applicants and clients. Some staffing agency solutions don’t offer email integration at all, while others offer advanced capabilities, such as mass email.


With calendar integration, all of your scheduled events and appointments will be accessible within your staffing solution. A desirable calendar integration feature allows you to provide applicants with a link that takes them to your calendar; they can schedule an interview in your open slots.

Job Board

This integration is very important to the success of the modern recruiter. Job board integrations leverage automation to assist in advertising open positions and sourcing candidates.

Social Media

Social media integration is a must for recruiters who love to use LinkedIn or other social platforms to find and connect with potential candidates. Some systems have advanced tools that allow you to comb social media sites for passive candidates.

Vendor Management System (VMS)

This is another integration that you won’t find in all staffing solutions on the market. If you plan to use a VMS with your staffing solution, it’s wise to choose a vendor that can sync the two systems.

Background Check

Integration to a reputable background check provider can save staffing agencies a lot of time in the hiring process.

Analytics and Reporting

Analytics and reporting provide data that users can use to improve their processes. These reports typically contain insights related to employee productivity or the average length of time it takes to fill an open position, just to name a couple of report options.
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Software Selection

Now that you understand how recruiting agency software works, we’re going to explore one more topic before revealing the top systems. Any software selection process should begin with requirements gathering, but the following are general questions to consider as you’re comparing systems:

  • What does my business’s future look like? Is the software scalable enough to grow with the business?
  • What integrations are offered? Will you be able to integrate the software with all of the platforms you use for recruiting?
  • Will the software make your current staffing processes run more efficiently? Will it make employees’ day-to-day duties easier to complete?
  • Is the system equipped with the necessary tools to improve the candidate experience? Will it increase applicant volume?

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Best Staffing Software

Our research team put together a list of the best staffing solutions on the market today. Below we have the top five systems, in no particular order.


JobAdder Recruitment Agency Software is a robust, web-based platform designed for small- to medium-sized staffing agencies. The system is user-friendly with simple navigation, a clean user interface and reliable customer support.

The tool can screen candidates and track them from the point of job application submission to employee onboarding. JobAdder also acts as a CRM platform — it maintains communication between the recruiter and the applicant with email, phone and SMS text messages at each stage of the hiring process.

JobAdder offers a native mobile application for tasks such as requesting and reviewing video cover letters. The system also has a customizable dashboard that can be configured to reflect your workflow and hiring strategy.

Our research team did identify one down-fall of this system: JobAdder doesn’t integrate with Google calendar or send calendar invites.



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Crelate Talent

Crelate Talent is an applicant tracking system (ATS) and staffing CRM software designed for small- and medium-sized staffing agencies. It’s a cloud-based software that includes a chrome extension and a native mobile application — though you can’t access all system features on the app. This modern system is easy to use and customize, which allows new users to quickly adapt.

There are several advanced features included in the system, such as a drag and drop workflow, job boards posting, automated emails and calendar integration with Gmail and Outlook. It provides visualization of the candidate pipeline and manages candidates by tracking their progress. It can also calculate fees and forecasts the financial value of the candidate pipeline, which enables users to gain insights for potential business revenue.

Crelate Talent

Crelate Talent

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TalentHire is a cloud-based AI-powered software by Ceipal, built exclusively for staffing agencies. TalentHire has been specifically applauded for its resume parsing tool, so if your staffing agency receives a particularly large volume of resumes, this could be a very helpful system for you. It also has a video-interviewing feature — an asset for those hiring remote workers in far-away places.

The system includes an ATS that can assist with the entire hiring process: identifying open positions, posting advertisements for open positions, sourcing candidates, screening candidates and then digitally onboarding the new employees.  The ATS enables integration with social media sites and job boards.

In addition to the ATS, TalentHire also has a built-in CRM, which provides users with centralized communication and reporting. The software comes with an automated workflow to post jobs, view resumes, send notifications and more. It has native mobile apps available for Android and iOS devices.



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Up next on our list is another AI-powered system is JobDiva. This solution isa cloud-based platform that combines an applicant tracking system (ATS), customer relationship management (CRM), vendor management system (VMS), workflow management, talent management, sales tracking tools, back-office management systems and more.

Founded in 2003, JobDiva has grown to be one of the most widely-used systems amongst the staffing industry. With automated resume harvesting, a mobile app and an extensive resume database, the system provides the tools recruiters need, plus more. In addition, many JobDiva users have reviewed the system to be very user-friendly.

The system facilitates an interface between the candidate, recruiter, client and other back-office professionals.

This all-in-one system is the best option on our list for those that desire a robust, full-featured staffing solution. In addition to the comprehensive system features, JobDiva offers 24/7 customer support and free user training.

Though JobDiva is certainly a winning staffing solution, our researchers noted a couple of limitations, such as the absence of an employee portal. In addition, the system can’t detect duplicate or fake resumes and it can’t filter candidates by years of experience or education.

JobDiva Mobile App

JobDiva Mobile App

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Bullhorn is a cloud-based applicant tracking and customer relationship management solution. It includes tools for recruiting, sales, accounting, reporting and VMS integration. Founded in 1999, Bullhorn is another staffing solution with longstanding popularity among the staffing industry.

The system offers mobile recruiting, direct hiring, contract staffing and passive activity tracking. It also helps businesses manage contacts, track candidates, post job openings and fill open positions. Powerful sourcing capabilities afforded by the chrome extension allows users to search over 15 job boards and the system automatically searches for a match of that candidate in the system.

Email integrations to Outlook and Gmail paired with an integration to LinkedIn Recruiter allows users to seamlessly navigate between the platforms needed to get the job done.

Bullhorn doesn’t offer a built-in video interview feature or background screening.

Bullhorn Dashboard

Bullhorn Dashboard

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Final Thoughts

This concludes our list of the best staffing software available on the market right now. Whether you are a staffing agency or a department manager tasked with in-house hiring for your company, we hope this article and comprehensive list of staffing solutions provided you with a greater understanding of your software options that can make your job a whole lot easier and the results you achieve that much better.

Do you have any remaining questions? Did we miss a staffing agency software vendor that you think belongs on this list? If so, let us know in the comments section.

Madeline ReinboltBest Staffing Software Solutions in 2020


Join the conversation
  • Nathan Andrew - July 31, 2020 reply

    Great piece of article. I will try out some of the recruitment software in my organisation. It will really ease me and organisation a lot stress during recruitment

    Madeline Reinbolt

    Madeline Reinbolt - August 3, 2020 reply

    I’m glad this information was helpful for you, Nathan!

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