Benefits of Employee Self-Service
Improve Employee Satisfaction
Employees today want more control over their careers. By giving them direct access to information about their tasks, training and advancement opportunities, you allow them to be in the driver’s seat of their own path to performance. The more control employees have, the less time they spend asking about internal programs and the more likely they are to be invested in the company.
Routine HR administration tasks that drain time and energy from your HR team or management, such as hours spent generating replacement pay stubs or sending benefits updates, can be devoted to other important things. ESS allows companies to distribute key information about compensation, policies and benefits quickly to the entire workforce. And with a self-service portal in place, HR can focus on strategic business partnership activities, new training plans, talent acquisition and other initiatives.
Some HR platforms include an internal knowledge base of information where employees can go to find quick answers instead of waiting for someone to research and provide them with what they need. And as AI has entered the scene, it’s also begun playing a more central role in HR service delivery, providing automation of previously manual tasks.
Ensure Data Accuracy
In a world driven by data, the BI tools offered through a self-service portal turn an HR database into a predictive tool. You can look within your organization to find employees with the needed skills and experience to tackle virtually any project. This allows you to better mobilize your employees to meet the needs of a rapidly changing economy. In addition, employees’ ability to update their personal information eliminates data entry errors to ensure the information fed into the analytics tool is accurate and up to date.
Conduct Compliance Reporting
Government laws and regulations such as EEO, FMLA, and OSHA require significant reporting requirements. Each department has the information they need to meet goals, identify workflow bottlenecks and improve performance. By giving managers the same access to information as the HR department, you allow them to generate internal reports quickly and easily, reducing errors and avoiding penalties. Most systems often track and process reports in the appropriate format and provide legislative updates.
Compare Top HR Software Leaders
Did you know that 43% of new hires leave a job because it wasn’t what they were expecting? The cost of turnover is incredible, and filling positions with the right person can be time-consuming. Gen Z looks for more than just salary. You need to engage candidates in other areas that matter to them if you want to end up with a happy hire who’s less likely to leave.
One way to do this is to look inward when sourcing talent, offering current employees access to online job placement opportunities so you can leverage your internal workforce to fill vacancies. Not only will they be more likely to apply for a job, but they are also more likely to refer a qualified candidate. This can help eliminate hours spent pouring over resumes and days scheduling interviews.
HR self-service allows employees to submit expense reports online and streamlines processes by providing access to approvals and reimbursements 24/7, including posting receipts and handling expenditures while traveling.
One of the most critical tasks for your HR department is to handle holiday and PTO requests as well as maintain correct attendance records. An HR system with ESS centralizes team, department and company-wide communication, enabling everyone to easily stay in the loop.
In addition to what we’ve covered in previous sections, you can pinpoint trends, find out who’s available to cover a shift and make requests for documents like experience certificates or new hire forms. This results in easier communication and transparency among employees, managers and HR team.