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Benefits and Insights

Why use UltiPro?

Key differentiators & advantages of UltiPro

  • Comprehensive Insights: The system consolidates all employee information in a single platform, providing a 360-degree view that gives managers accurate data on individual employees. 
  • Increased Engagement: UltiPro helps analyze and detect employee sentiments based on surveys and additional data. This provides managers with insight that can guide decision making to boost employee engagement and satisfaction. 
  • Global Compliance: Managing a global workforce is seamless with UltiPro. The system supports local requirements for over 35 countries and ensures your organization meets privacy regulations. It also supports global payroll via secure integration with your provider of choice. 
  • Convenient Onboarding: Start building a meaningful connection with new employees from day one. New hires can connect with team members and access tasks before they start. Getting the initial paperwork completed is easy, and managers can list onboarding tasks in a timeline so no details get lost. 
  • Mobile Capability: UltiPro apps are compatible with both iOS and Android devices, making it easy and convenient for users to access the platform from anywhere, at any time. 
  • User-Friendly: Designed for real users, UltiPro is intuitive and simple. And users have the flexibility to configure the system to meet their needs. Change aspects such as your company logo, define access rules to ensure privacy and set up workflows for maximum efficiency. 

Industry Expertise

UltiPro serves more than 5,600 clients in 180 countries. These companies include both nonprofit and for profit businesses and can be found in the sports industry, food services, the auto industry and many other fields.

Key Features

  • Talent Management: These easy-to-use tools can be used to regularly measure performance and guide plans to execute career development for employees. 
  • Benefits Administration: UltiPro guides individual employees through the benefit enrollment process, helping them make well-informed choices about which benefits package is best for them. 
  • Workforce Management: The solution simplifies time and attendance tasks. Drag-and-drop features make scheduling easy, and employees can view schedules, submit availability and more. It also provides managers with pre-built schedule templates, calendar views and time dashboards to monitor costs. 
  • Learning and Development: Users can develop and update content to promote employee learning and development. The Course Marketplace facilitates knowledge sharing between employees at all levels. 
  • UltiPro TouchBase®: This platform solves the issue of giving hourly workers easy computer access. Employees can use the touchscreen to punch in and out as well as view important info. The device collects labor data and validates transactions via RFID, HID, barcode and other methods. 


Limitations

  • No search feature to find the fields required to build a report
  • Doesn’t offer many application interfaces (API) for legacy system integration
  • Lacks the option to install the solution on-premise
  • Doesn’t offer functionalities such as application tracking, applicant workflow, automatic notifications, charting, customizable reporting or email notifications


UltiPro Suite Support

mail_outlineEmail: Users can find generic information on the Help Request Form website page. In addition to offering brief instructions on several support topics, it has the option to fill out a form for any other questions or issues.
phonePhone: For urgent issues or lack of access to UltiPro, company administrators can access the support number by logging into the Customer Success Portal. UltiPro also has 24/7 phone service in four countries, found via the website’s Contact Us page.
schoolTraining: UltiPro offers a learning center, which contains guides, eLearning courses, checklists and job aids accessible via the Customer Success Portal. Users can also view quick tours in the portal or in UltiPro. These brief videos demonstrate how to perform individual tasks.
local_offerTickets: Users can log in to the Customer Success Portal to submit a case for issues surrounding API support and web services.


Cost of Ownership for UltiPro

License/Subscription Cost
  • Fixed subscription fee based on number of users
Maintenance Cost
  • Zero maintenance costs. Includes ongoing updates and support via live chat, phone and email
Installation/Implementation Cost
  • Included in the subscription fee
Customization Cost
  • Will vary depending on functional requirements, such as configurable dashboards, dashboard and operational reporting needs, type of data elements required for tracking, complexity of workflows, forms to collect additional data, UI changes, etc.
Data Migration Cost/Change Management/Upfront Switching Cost
  • Dependent on your current software, amount of data to be migrated, complexity of data, migrating the data from Excel spreadsheets, etc.
Training Cost
  • Dependent on the type of training selected, whether it’s end-user training. group/department training, video/self-training or training the trainer
Recurring/Renewal Costs
  • Renewal cost is equivalent to the fees paid annually, based on number of users
User Satisfaction i

Based on 1984 reviews:

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UltiPro Reviews

The following reviews for UltiPro are taken from the SelectHub ReviewFeed which collects and aggregates reviews from across a variety of online review platforms.

Accounting / CPA
500 - 999
n/a
Capterra
1
UltiPro gives you access to all of your personal workplace information in one place.
The one issue I have with this software, is that it seems like take too many clicks to get to certain settings.
I love that my workplace uses UltiPro. I have access to my time sheet, benefits, compensation information, and any forms that I need to fill out. Everything I need to know is in one place!
Healthcare / Social Services
1000 - 2499
n/a
Capterra
1
It is good to be able to have all your work related stuff at one place like available PTOs, pay stubs, taxes, benefits etc
The interface is not quite interactive and it is difficult to go to a particular option for e.g. I had a hard time figuring out how to add a PTO for the first time. There is a lot of room for improvement
Media & Communications / Entertainment
100 - 499
n/a
Capterra
1
Lots of info at my fingertips. Can make changes to my personal info without bothering HR staff. Able to see current paystubs, past, and vacation info at any time of day, and it's updated at least every week. A very complex, but complete application as far as I can see. But that doesn't always make it easy to use.
Slow to use. Hard to navigate and find what I want. Things are not laid out logically. Abbreviations and terms are cryptic and illogical. They may make sense to the designer, but not to the rest of us. I suppose most of these function are custom, so perhaps the software company should not be blamed. Clicking on some tabs or buttons opens a blank page or folder. Overall, it takes way too long to find things and use the software. It takes 4 or 5 mouse clicks just to print a paystub, for instance. And there's no way to print a range of them. If there are shortcuts to these types of things, they are not obvious or shown.
My experience is as a generic user. I don't need all that this software is capable of, and don't use every feature. I believe some features were not implemented, so clicking on certain things doesn't do anything, which is frustrating when trying to do a simple thing like see your vacation totals. MOST annoying is having to change my password every couple of months. Why? And you can't reuse any passwords. Maybe these things are customized.
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