Benefits and Insights

Why use SumTotal?

Key differentiators & advantages of SumTotal

  • Employee Retention: Provide tools for employee development, management and learning practices that encourage employee retention. 
  • Enhanced Productivity: Talent managers can continuously onboarding to speed up overall productivity. 
  • Organizational Stability: Learning-centered employee development builds an agile workforce that is adaptable to changing business environments. 
  • Learning Ecosystem: Invest in research and development on the latest learning trends, which managers can leverage to enhance employees' learning experience. 
  • Talent Engagement: Engage top talent while moving through the recruitment process, understand the workforce, identify the best talent and build a seamless experience for candidates as well as hiring teams. 
  • Enhanced Candidate Experience: Offer smartphone-optimized sites with intelligent and automated interview tools, candidate matching, and an easy-to-use mobile app interface. Keep applicants informed about upcoming interview details via a user dashboard. 
  • Accelerated Time-to-Performance: Seamless onboarding training helps new hires get up to speed quickly. Provide unique company policies and work culture for them to become familiar with the company. 
  • Smooth Role Switch: Access onboarding plans for new roles that include defined goals, new teams and KPI’s that ensure a more seamless transition to new responsibilities. 
  • Robust Manager and Admin Capabilities: Managers and administrators can easily view, schedule, filter, mark up and share reports from a mobile dashboard. Leverage reporting tools, advanced reports and dashboards at a single click. 
  • Informed Compensation Plans: Create smart, data-driven compensation plans according to preset or custom parameters. Real-time performance insights and budget modeling make compensation informed, fair and cost-effective. 

Industry Expertise

SumTotal specializes in serving industries such as financial service providers, airlines, healthcare, retail, government, industrial manufacturing, technology and communications, and more. Although it supports organizations of all sizes, it has a specialized product for small and medium businesses.

Key Features

  • Talent Development: Provides combined functionality of talent onboarding, talent management and learning management solutions to cater to talent development requirements. 
  • Talent Acquisition: Helps create a streamlined hiring cycle, hire the right talent, engage fresh recruits and drive productivity from day one. 
  • Learning Management:  
    •  Helps provide a customized, personalized and engaging learning experience tailored to the skill and competency of individuals rather than the whole team. 
    •  Ease of access on all devices, along with an offline mode, ensures seamless and consistent access to content and courses. 
  • Talent Management: Personalized and intuitive tools help employees pursue career growth and development. Capabilities include performance management, 360-degree feedback, succession planning and compensation management. 
  • Performance Management: Provides comprehensive feedback and tools that make feedback actionable, constructive and insightful. Measures workforce productivity, progress and priorities in real time. 
  • Succession Planning: Enables talent managers to identify and assess skill gaps, build agile talent pools, and align employee success with business goals and objectives. 
  • Compensation Management: Simplifies and streamline compensation plans, and helps build competitive packages to attract and retain top recruits. Workflow automation and compensation management tools aid compliance with complex global policies. 
  • Workforce Management: Bundled payroll, benefits and expense management minimize time, cost and efforts while maximizing accuracy. Features include automated scheduling, time and attendance, absence management, and compliance. 
  • Applicant Tracking System: Includes real-time alerts and notifications for offer approvals, a unique dashboard and reports widgets, customizable requisitions, and a consolidated requisition workspace. 
  • Mobility: Provides access to tools and reporting capabilities at all times and from any location. The dashboard can be operated using a tablet, desktop, mobile app or a phone browser. 
  • Growth Edition: Caters to the needs of fast-growing small and medium-sized businesses. Includes webinars, instructor-led training, approvals, and additional learning resources that users can access and configure anytime. 
  • Extended Enterprise: Helps build a brand image, accelerate growth and drive new sources of potential revenue. Facilitates an enriched and optimized learning experience for distributors, partners and customers. 
  • Gamified and Collaborative Learning: Helps: 
    •  Assess and accelerate learning with gamification capabilities that include leaderboards, points, levels and badges. 
    •  Enhance employee engagement by identifying and rewarding the right learning behaviors. 
    •  Enrich the knowledge of new hires with collaborative learning, up-to-date content, feedback and social ratings. 


There are a few pitfalls to be aware of, based on user feedback at the time of this review:

  •  Lacks a user-friendly admin system. 
  •  Slow and cumbersome reports extraction. 
  •  Additional IT assistance is needed for setting up integration among the modules. 

Suite Support

mail_outlineEmail: Share general inquiries and comments unrelated to support incidents, at [email protected]
phonePhone: U.S. users can contact +1 (877) 868-2527 (toll-free), anytime between 5:00 a.m. and 5:00 p.m (Pacific time- GMT 8). Dedicated support helplines for users from other geographical locations are available on the website.
schoolTraining: Refer to blogs in the “Resources” section of SumTotal’s website.
local_offerTickets: Log in to SumTotal Connect to share technical support incidents.

SumTotal Reviews

Average customer reviews & user sentiment summary:

28 reviews


of users would recommend this product

Synopsis of User Ratings and Reviews

Based on the aggregate of reviews from the sources above, the following pros and cons have been curated by a SelectHub Market Analyst.


  • Robust Tools: All reviews on this feature suggest that SumTotal provides a robust set of talent development and management, payroll, and workforce management solutions.
  • Effective Tracking: According to 80% of reviews on tracking, the software optimizes talent management by tracking development and career growth.
  • Self-Service: Managers and employees can access and complete training courses at their convenience, according to all reviews on self-service.


  • Outdated Course Content: About 70% of reviews on course content reported that some modules aren’t frequently updated, resulting in an outdated learning experience.
  • Non-Intuitive Functions: Most features and functions aren’t intuitive, making it difficult to navigate, according to all reviews on this aspect.
  • Access to Reports: Accessing and pulling reports is extremely tedious and slow, according to 100% of reviews on reporting.
  • Customer Service: All reviews on customer support suggest that customer service is very slow and unresponsive.

Researcher's Summary:

With a robust set of solutions, SumTotal provides a wide range of HRMS capabilities for talent development, workforce management and payroll. As stated by reviews, its cons include unresponsive customer service and non-intuitive functions. Other areas of concern are outdated learning content and slow reporting. However, employee self-service, performance tracking and extensive functionality are some noteworthy pros. Depending on company requirements, this solution may be a good fit for organizations seeking extensive talent and workforce features.

User Sentiment i

Based on 28 reviews:

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