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Product Information

Benefits and Insights

Why use Paycom?

Key differentiators & advantages of Paycom

  • Automate Key Processes: Managers can streamline and optimize their workflows by automating processes such as applicant tracking and payroll processing. 
  • Boost Employee Engagement: Learning and development tools help managers to develop employees and encourage them to seek out opportunities for self-development. It prepares employees for new responsibilities or to step into new roles. 
  • Compliance: Built-in reporting enables the system to check for compliance with regulatory and legislative guidelines, including the Affordable Care Act (ACA). 
  • Security: Rest easy knowing data is less likely to be compromised due to the high level of security protections. Leverages 256-bit encryption and boasts multiple offsite locations where backups are housed and monitored at all times. 
  • Unified Platform: Access a variety of functionalities through the platform interface and complete multiple core HR tasks without ever leaving the system. 

Industry Expertise

Founded in 1998, Paycom began as a payroll provider and has since expanded to offer solutions that meet the HR needs of businesses of all sizes in all industries.

Key Features

  • Applicant Tracking System (ATS): Build customizable databases to view relevant applicant information and track candidates as they move through the application process. Managers can search and sort applicants by information such as degree, specific skill sets, work history and more. 
  • Compensation Management: Define budgets, award bonuses and integrate with payroll to ensure that all employees receive fair compensation without overspending. 
  • Job Posting: Allows managers to post open positions to thousands of job boards. Managers can also rely on recruitment data to build reports to determine if their recruiting efforts are working. 
  • Payroll: Calculate taxes, process payroll, account for employee expenses and more, directly through the platform. Automate payroll processing, ensuring that employees are always paid the accurate amount at the correct time. 
  • Performance Management: Schedule and facilitate employee performance appraisals directly through the platform. 
  • Reporting: Leverage Paycom’s built-in analytics to generate reports on a variety of processes, including payroll, time and attendance, compensation and more. 
  • Scheduling: Create and edit employee schedules and approve requests for time off through the system’s calendar. Automate time tracking and integrate with payroll to streamline pay processing. 

Limitations

At the time of this review, user feedback indicates the following limitations of Paycom:
  •  Confusing to add or remove employees from certain groups for employee scheduling. 
  •  Can’t remove redundant modules or links within the website and mobile app. 
  •  Cumbersome and lengthy login process. 
  •  Difficult transition between client and employee access. 
  •  Challenging navigation for report generation. 

Suite Support

mail_outlineEmail: Submit requests directly through the Paycom website.
phonePhone: 1-800-580-4505.
schoolTraining: Paycom University offers free training and certification courses to managers and employees, helping guide them toward becoming solution experts. Find answers to commonly asked questions on the “Tips” page. There are also articles for reference on Paycom’s blog site, which cover a variety of topics including employee engagement, the Fair Labor Standards Act and talent management.
local_offerTickets: Submit support requests via the Paycom website.

Paycom Reviews

Average customer reviews & user sentiment summary:

1411 reviews

84%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on the aggregate of reviews from the sources above, the following pros and cons have been curated by a SelectHub Market Analyst.

Pros

  • User-Friendly: 85% of reviews mentioning the interface noted the platform has an intuitive layout, with all features organized and easy to locate.
  • Customer Service: Customer support is highly responsive, as asserted by 100% of reviews referencing it.
  • Employee Self-Services: All users referring to self-service observed that employees can easily upload documents, view information and track performance.
  • Performance Reviews: An open dialogue tool makes employee performance reviews more effective, as indicated by 70% of reviews mentioning this feature.
  • Use Anywhere: The mobile app is easy to use and has all desktop features available, as asserted by 100% reviews on this feature.
  • Customization: Customization for most features helps cater to a company’s unique requirements, as noted by all reviews on product customization.

Cons

  • Login Process: All reviews on the login process observed that employees need to log in every time they open the software, as there’s no password save feature.
  • Challenging Transition: Transitioning between the client and employee side is challenging and cumbersome, as users need to log in to both systems, according to all reviews on this aspect.
  • Learning Curve: All users reviewing learning noted that the platform has a steep learning curve, making adaptation difficult for new users.
  • Integration Capabilities: The system doesn't provide integration with major third-party platforms without using SFTP or API, as indicated by 100% of reviews on this feature.

Researcher's Summary:

Paycom provides solutions for talent acquisition, time and labor management, payroll, talent management and HR management to companies of all sizes in every industry. A steep learning curve, limited integration capabilities and cumbersome login process are some drawbacks of the software according to reviewers. However, users said that it provides great customization, an effective mobile app that adds convenience, responsive customer service, performance reviews and a user-friendly layout. Overall, it’s a good software to consider for those looking for a payroll solution along with HR capabilities.

User Sentiment i

Based on 1411 reviews:

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