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Benefits and Insights

Why use isolved?

Key differentiators & advantages of isolved

  • Centralize HR Processes:  Remove the need for data imports, exports and multiple entries by unifying all major HR components into a single suite of modules. 
  • Streamline Recruiting and Hiring:  Control, manage and standardize the hiring process. Post to job boards and collaborate on hiring across teams centrally to reduce hiring costs, speed up hiring processes and improve the candidate experience. 
  • Simplify Onboarding:  Streamline onboarding by guiding new hires through required tasks, notifying other personnel for required actions and more. Support includes WOTC, direct deposit setup, W-4 and I-9 documents and voluntary benefits enrollment. Configure the system to collect data and sync it to payroll, time and benefits modules. 
  • Provide Employee Self-Service:  Employees can log in to their profiles to update their information, view PTO, access a summary of benefits and download pay stubs, to free up HR to be productive in other areas. 
  • Grant Mobile Access:  Get Android and iOS apps to manage automatic login, clock in and clock out and gain access to data like pay stubs, time cards and more. 
  • Drill Into Data: Leverage add-on access to advanced reporting features to build formulas and generate customized reports for deep-dive analysis of important business metrics. 

Industry Expertise

Isolved is deployed by more than 45,000 organizations around the world. Its clientele occupies multiple industries, such as real estate, food and hospitality, and education. Customers include Meridian Title Corporation, Quik Mart, Black Bear Diner and Brookline College.

Key Features

  • Mojo Platform:  Utilize a range of tools via the Mojo application to stimulate improved culture and encourage employee engagement. Components include pulse surveys, 360-degree reviews, goal management, employee evaluation reports, a social feed, gamification elements like a leaderboard and points, collaboration features and more.  
  • Core HR:  Manage common HR tasks such as employee record maintenance, employee training modules, performance reviews, attendance and payroll, company asset management and employee engagement and awards systems.  
  • isolved University:  Administer employee training through dedicated learning management systems (LMS). Create learning paths with gamification, plan and reward certifications, upload content, assign courses, view reports, build quizzes and more. Upgrade to Learn Pro to access pre-built courses on a wide range of topics ranging from business skills to workplace safety.  
  • Benefits Administration:  Provide benefits such as insurance plans to employees, adjust coverage based on life events, run cost analysis for comparing plans and integrate with carriers to ensure timely coverage updates.  
  • Payroll:  Leverage features like pay cards, direct deposit, garnishments, data security, configurable pay periods and support for tax filing. Generate summary reports for an overview.  
  • Time and Attendance:  Collect and monitor time data from multiple locations, apply to required areas, and view pay periods on a daily or weekly basis. Tools include geofencing, comp time management and multiple collection options such as physical and virtual clocks, punch alert errors and scheduling. 

Limitations

These limitations are current as of the writing of this review:

  •  Mobile apps have limited functionality  
  •  Reaching to customer support is difficult 
  •  New releases are often accompanied by bugs 
  •  Reporting feature is overpriced, complicated and time-consuming. 

Suite Support

isolved provides a number of resources. Users can subscribe to the customer news and product release newsletters for updates on new features, tips and more. The website offers ACA resources that help explain the regulations and ensure compliance.

mail_outlineEmail: Users can receive email support by filling out the contact form on the website and selecting “customer support” from the dropdown list at the top.
phonePhone: Phone support is available by calling +1 (800) 733-8839. The support team takes calls Monday through Friday, 6 a.m. to 6 p.m. MST.
schoolTraining: Courses are accessible via isolved University, the company’s online learning platform. Users can choose from a variety of courses that are available on-demand. Content covers topics for admins and employees. The university library contains help articles and webinars for additional training.
local_offerTickets: There isn’t a dedicated ticketing system, but users can use the contact form and choose “other” from the dropdown list as a workaround for submitting issues.

isolved Reviews

Average customer reviews & user sentiment summary:

326 reviews

75%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Accessibility: About 67% of the users who mention accessibility note that iSolved can be accessed from anywhere making it easier for users and admin to manage updates.
  • Ease of Use: iSolved is lauded by nearly 91% of users who mention ease of usage as a key aspect of choosing the software.
  • Employee Lifecycle Management: Almost 94% of users who mention employee lifecycle management recommend iSolved for its capabilities.
  • Employee Onboarding: iSolved pays a lot of attention to the onboarding feature, making it easier for new clients and employees to adapt to the product, as reported by about 67% of users who mention onboarding.
  • Payroll and HR Management: Robust payroll management and its seamless synchronization with the HR management module are among the system’s positive traits, as reported by 87% of users who mentioned payroll.
  • UI and Navigation: Approximately 71% of users who mention UI and navigation note that the product has a clean intuitive UI and simplified navigation.

Cons

  • Customer Support: A difficult to reach customer support staff, delayed and inconsistent responses and unsatisfactory solutions are reported by 78% of users who mention customer support.
  • Customization: About 63% of users who mention customization note that while iSolved offers lots of features and functionalities, it can not be customized to meet individual organization requirements.
  • Hardware and Time-Keeping: Nearly 100% of users who mention hardware and time-keeping notice consistent issues with the hardware and lapses in time-keeping are frequent.
  • New Product Releases: While iSolved is constantly evolving to meet users’ needs and releases frequent product updates, approximately 73% of users note that new releases are often accompanied by bugs and crashes.
  • Reports: About 58% of users who mention the reporting feature note that reports are time-consuming and hard to customize, with limited functionality.

Researcher's Summary:

isolved is an intuitive and easy-to-use system that efficiently manages the employee lifecycle and facilitates seamless synchronization between payroll and HR modules. Its emphasis on better onboarding experiences makes it a preferable choice and improves adaptability. However, it needs major improvements in customer support solutions, customizations, reporting and time-keeping modules. Similarly, product updates require prior testing to offer stable solutions and better user experience.

User Sentiment i

Based on 326 reviews:

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