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Benefits and Insights

Why use Blackboard Learn?

Key differentiators & advantages of Blackboard Learn

  • Mass Communications: A message can be written and then sent via social media, email, voice message, SMS or push notification to everyone who needs to see it.nbsp;
  • Student Retention: It provides data on incoming and outgoing students, which helps with the development of student retention strategies. Some functions within the dashboard are also specifically geared toward targeting at-risk learners. 
  • Accessibility: Not only does it allow for accessible file formats such as semantic HTML, audio files, ePub and electronic braille, but it can audit content sent out by instructors and return with annotations to improve accessibility. It is also fully compliant with the Americans with Disabilities Act. 
  • Parental Involvement: Parents get access to see how students are doing and address potential problems early in the process. 
  • Multiple Translations: Over 15 different languages are available, including Arabic, English, Chinese (both simplified and traditional), Dutch, Russian, Korean and more. 
  • Implementation: Through a partner program, users can get help with implementation through technical support and strategy analysis. 
  • Accreditation Tracking/Documentation: The assessment and accreditation solution makes institutional reporting automatic, helps provide documentation where needed and streamlines evidence collection. 
  • Partnerships: More services are available for buyers who use partner programs. This support may be technical, marketing or strategic and varies depending on the different levels of partnership.  

Industry Expertise

Blackboard was ranked as one of the top five players in its industry, according to a report from Mordor Intelligence. One report says it provides service to 16,000 clients, 90 countries and approximately 100 million users.

Key Features

  • Integration: It can be integrated with other essential educational programs such as Student Information Systems, lunch systems, online grade books and others to make collecting data easy. 
  • Collaboration: Through web conferencing and virtual classrooms, students, peers and coworkers can collaborate on projects and content creation. 
  • Mobile App: The app, which is available across several devices, offers mobile-friendly content that’s been adjusted to flip less on a phone screen. Learners can access tests, quizzes, notes and more. 
  • SaaS: It’s a software-as-a-service or cloud-based product. This means the hosting is online and not local. 
  • Templates: When instructors create courses, they can choose from several pre-made templates and customize as needed. 
  • Strategic Planning: Extra services include strategic planning, which comes with market research, help to develop a comprehensive strategy, deployment support and more. 
  • E-Commerce: It allows users to buy or sell courses, training materials and other content. This can be used as a revenue source or to find more information for a program. 
  • Sales Training and Development: In addition to its uses in K-12 and higher education, it helps with the training of employees to keep them in compliance or certified in a corporate setting. Individual workers can be tracked, and areas of improvement can be easily identified. 
  • Registration: It manages learners throughout the enrollment process and can help them sign up along pre-defined learning paths or prerequisites. 

Blackboard Suite Support

Support varies between different products and applications. For some, you can submit tickets or will have a dedicated email. If not, support can be contacted through the help website, which also includes a number of FAQs. For higher-level training, it offers classes to train instructors and IT Help Desk support for higher education institutions. Administrators can use the portal to submit cases.
mail_outlineEmail: There is no general-purpose email for support. Users of the “Connect” program can email [email protected] Otherwise, the chat on the help website is open to everyone.
phonePhone: The general customer service line for Blackboard is (800) 424-9299 and the service number for Connect is (888) 599-2720. However, it seems they generally ask people to reach out to their own organization first.
schoolTraining: It offers courses to train instructors at their Online Training Center in both onsite and remote training workshops. Instructors can get certified with the Certified Online Trainer program. They also offer videos in their online help forum.
local_offerTickets: Tickets may be available. Learn doesn’t have support tickets. In Open LMS, site administrators can submit tickets by the portal or phone. In Ally, site administrators can create tickets behind the dashboard.

Pricing for LMS Software

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