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Benefits and Insights

Why use BambooHR?

Key differentiators & advantages of BambooHR

  • Apps Marketplace: Find official partner integrations and solutions in a unified location to choose add-ons that make BambooHR a more robust solution. 
  • Employee Self-Service: Employees can log in to view personal information, including time off balances, benefits information and the employee directory. Administrators can set reminders to notify employees when they have documents ready to e-sign or other tasks to complete. 
  • Ensure Privacy: Administrators can set permissions to allow employees to view and edit their personal information while restricting access to other sensitive data. Ensures that all individual employee information is kept private and protects important company information from employees who don’t need to see it. 
  • Live Support: Access live chat and phone support Monday through Friday, from 6 a.m. to 6 p.m. daily. 
  • Progress Tracking: Gain visibility into the progress of individual projects and activities to oversee workflows and approvals, as well as which individuals have completed them. 
  • Security and Peace of Mind: Guarantees enterprise-level data security for any data that is housed within the system, ensuring compliance for organizations with security needs. 
  • Self Onboarding: Enable employees to e-sign and complete documents as well as enter their own information to streamline the onboarding process and free up managers to focus on other important tasks. Employees and new hires can also send introduction emails to meet team members before the newest employee starts their first shift. 

Industry Expertise

Founded in 2008, BambooHR serves more than 10,000 clients globally across all industries. Provides products for measuring people analytics, hiring, onboarding new employees, compensation administration and full-service HR packages that integrate a variety of these offerings.

Key Features

  • Applicant Tracking System (ATS): Allows recruiters to post jobs to popular job sharing sites and social media. Sends alerts to notify recruiters as candidates move through the application process and offers in-app messaging features to answer candidate questions directly. 
  • Overtime Compliance: Checks overtime regulations in all 50 states and territories, ensuring compliance. 
  • Benefits Administration: Provides an option to set a variable rate health plan or enable users to sync with Maxwell Health, a third-party benefits administration outsourcer. 
  • Calendars: Generate a “Who’s Out” calendar to track which employees are out on sick leave or PTO. Integrates with popular third-party calendar apps such as Google Calendar, iCalendar and Outlook Calendar, enabling employees to synchronize their devices so they can easily view who will be available and when. 
  • Custom Workflows: Build data entry workflows that allow different individuals to be assigned to tasks and enter information. Up to five different individuals can make changes and approve workflows. 
  • Employee Reviews: Measure employee satisfaction and see how to boost employee engagement via anonymous scorecards that allow employees to evaluate the workplace. Combines eNPS and intelligent feedback analysis to gauge all aspects of the employee experience. 
  • Inbox Notifications: Alerts managers when an employee submits a time off request and reminds managers when they need to take action, such as approving or denying these requests. 
  • Mobile Capability: Provides desktop benefits from anywhere. Android and iOS-compatible apps allow employees to view time off balances, request time off, view company directories, contact employees via direct message and more. 
  • Offboarding Alerts: Send reminders to system administrators and managers to ensure that all aspects of the offboarding process are completed before an employee leaves their position and it’s too late. 
  • Performance Management Add-On: Allows employees to leave peer reviews through an objective feedback questionnaire to provide more robust evaluations. Aids managers in evaluating and comparing employee performance on an individual and departmental level, as well as across the entire company. 
  • Streamlined Reporting: Quickly generate a variety of reports including EEO-1 via the library of built-in reports. Set custom permissions to keep confidential information safe and then share reports with an unlimited number of individuals for review. 
  • Time Off Calculator: Employees can check their current PTO balances, see any upcoming time off that they have scheduled and make PTO calculations with the in-app calculator to determine how much PTO they will accrue in the future. 
  • Time Tracking: Allows employees to clock-in and clock-out for shifts as well as view their timesheets. Alerts remind employees and managers to keep their timesheets up to date with accurate hours and approve timecards when necessary. 

Limitations

User feedback suggests the following product limitations at the time of this review:

  •  No in-house payroll processing and management. 
  •  Can’t conduct keyword searches on resumes. 
  •  Templates can’t be customized. 
  •  Lacks custom report filters. 
  •  Native mobile apps don’t provide access to benefits data. 
  •  No self-hosting option for users to install and customize the system on their own internal servers. 

BambooHR Suite Support

Live chat support is available Monday through Friday from 6 a.m. to 6 p.m. Users can contact support by logging into their account.
mail_outlineEmail: Unavailable
phonePhone: Available Monday through Friday from 6 a.m. to 6 p.m. at (866) 387-9595.
schoolTraining: Offers a variety of self-learning resources on their website, including research materials, blog articles, webinars and a robust content library.
local_offerTickets: Submit by logging into the platform.

BambooHR Reviews

Average customer reviews & user sentiment summary:

1937 reviews

89%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on the aggregate of reviews from the sources above, the following pros and cons have been curated by a SelectHub Market Analyst.

Pros

  • Ease to Use: BambooHR has an intuitive and user-friendly interface, according to 100% of reviews on the UI.
  • Leave and Attendance Management: 85% of reviews on leave and ATS indicated that it’s quick and efficient for recording and updating these details.
  • Employee Self-Service: 100% of reviews mentioning self-service observed that it helps easily update personal information, view job history, and generate pay stubs and benefits information.
  • Onboarding: Automated workflows make the onboarding experience simpler and faster, according to all reviews referring to this aspect.

Cons

  • Lacks Crucial Tools: Lacks functions such as attaching documents for employee benefits, restrictions on editing employee forms once saved and more, according to all reviews on this element.
  • Custom Report Filters: According to 100% of reviews on reports, it doesn't provide any option to customize report filters.
  • Payroll Processing and Management: All reviews mentioning this element noted that the software lacks an in-house tool for payroll processing and management.

Researcher's Summary:

BambooHR provides hiring, onboarding, compensation administration, performance management and employee self-service capabilities to companies of all sizes and industries. Reviews suggest that it has an intuitive and easy-to-use interface. Employee self-service and a simplified onboarding experience are some noteworthy capabilities. The most repeated drawbacks include the absence of crucial functionality and the inability to customize report filters. Moreover, in-house payroll processing and management isn’t included. It can be a solid choice for companies willing to integrate with a third-party payroll provider.

A note from BambooHR

So two guys meet over a ping-pong table at work. They click but go their separate ways. Eight years later, they reconnect to create the best HR software company in the world.

That's it, in a nutshell. But there really is more to the story. Our founders, Ben Peterson and Ryan Sanders have impressive backgrounds and both had a lot of different opportunities.

But they chose to create their own company and build great HR software because that's where they knew they could make a difference. Their secret ambition? Create an amazing place to work, where amazing work takes place.

Oh, and how did we land in Lindon, Utah? We enjoy the unique quality of life here. Few other places offer the work environment, natural environment, and family environment like Lindon.

- Ben Peterson, Founder

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