Benefits and Insights

Why use ADP Workforce Now?

Key differentiators & advantages of ADP Workforce Now

  • Streamline Processes: ADP Workforce Now automates critical processes such as onboarding, record-keeping and employee status changes. It also facilitates tracking certifications, licenses and other information, along with tracking and reporting data related to compliance. 
  • Offer Employee Self-Service (ESS): Employees can access their pay, benefits and time information. They can also request time off, view work schedules, download pay statements, configure direct deposit settings and manage benefits information. 
  • View Real-Time Insights: Data analysis tools provide visibility into a number of key metrics. These include labor costs, overtime, actual vs. scheduled hours, turnover rate and a host of other KPIs. 
  • Seamlessly Integrate: Standard APIs allow all the solutions in the ADP Workforce Now suite to integrate with many types of systems, including accounting, ERP, time and attendance, recruiting and onboarding, learning platforms, benefits administration, employee benefits, and productivity and collaboration. Workday, Litmos, ZipRecruiter, TSheets, QuickBooks, Slack and Microsoft Teams are among the hundreds of add-ons available. 
  • Manage Information Anywhere: ADP Workforce Now provides an app for iOS and Android platforms. This gives managers and employees 24/7 mobile access to time and attendance features, benefits information, and more. Secure access is granted via PIN, password or fingerprint. 

Industry Expertise

ADP Workforce Now has more than 740,000 clients spread across 140+ countries. The program can be used by companies in any industry. However, it brings experience in the specific fields of hospitality, manufacturing, financial services, construction, healthcare, government, education, retail, professional and technical services, restaurant, and nonprofit. Specific clients include The Boston Globe, Jelly Belly, The Bancorp and Eileen Fisher.

Key Features

  • Payroll: An intuitive interface provides access to all information in a central location. The system has automated deductions for benefits and other compensation, and it can manage tax filings. It can also prorate pay during a cycle or apply it to previous runs. You can view historical pay summaries and identify errors via warning notifications. The dashboard screen provides a full record of employee pay data. 
  • Time & Attendance: ADP Workforce Now has tracking, scheduling and compliance capabilities. It provides digital time-clocking, visual schedules, automated governances and workflows, audit trails, and clocks with finger scan functionality. There are also tools for absence management, including absence analysis, leave tracking and more. 
  • Talent Management: This module encompasses two main areas: recruiting & hiring as well as management & growth. The software automates tasks like creating job descriptions and posting jobs. It also includes screening, compliance verification and background check tools. You can view employee performance, deliver learning programs (requires integrating with an LMS) and offer tools that improve leadership skills. Additionally, there are features for conducting succession planning. 
  • Benefits Administration: A toolset brings a range of capabilities for employees and managers. The ADP AE Snapshot™ feature provides managers with employee metrics on enrollment preferences and decisions. Employees can use the PlanFit tool, which ranks different plans, enables comparison of options, offers calculators for evaluating different scenarios and has additional features for configuring plan selections. 
  • ADP® DataCloud: This AI feature has two core capabilities. The benchmarking component provides access to reliable industry data, along with the ability to compare your company’s trends and data to information from similar organizations. The Turnover Probability Explorer uses big data to predict voluntary turnover and reveal contributing factors. 


  • Fairly expensive product for mid- and small-sized businesses
  • Doesn’t provide strong reporting functionality; running even a simple employee report is a time-consuming task
  • Customer service requires improvement
  • Doesn’t allow users to track job applications
  • It’s a cloud-based solution and doesn’t offer on-premise installation

Suite Support

ADP offers product support in two categories based on whether you’re an employee or an administrator. Each section contains a FAQ list with brief answers to common issues such as password resets, login troubles, mobile access, security alerts and other topics.

mail_outlineEmail: No email support option is listed. However, the website’s customer service page provides a live chat feature where you can talk with a virtual assistant.
phonePhone: Customer service phone support can be reached at +1 (800) 227-5237. The number for the login and support help center is (844) 227-5237.
schoolTraining: ADP offers free resources in the form of articles and insights. There are also courses on a range of topics, offered in eLearning, webinar and classroom formats. Availability varies based on region and country, however.

Cost of Ownership

License/Subscription Cost
  • Based on recurring subscription fee model (monthly or annual)
  • Costs may vary depending on usage of the application, number of users and frequency of transactions
Maintenance Cost
  • Included in the subscription cost
  • Provides ongoing customer support through a dedicated customer support team to resolve issues quickly
Installation/Implementation Cost
  • Included in the upfront and subscription cost
Customization Cost
  • Will vary depending on the functional requirements such as configurable dashboards, type of data elements required for tracking, complexity of workflows, UI changes, etc.
Data Migration Cost/Change Management/Upfront Switching Cost
  • Dependent on your current software, amount of data to be migrated, availability of migration tools, complexity of data and gaps between the existing system and the new system
Training Cost
  • Provides ongoing training and support for users, available with a service fee
  • Offers a Professional Employer Organization (PEO) option, where ADP handles responsibilities like payroll, benefits, regulatory compliance and more
  • Provides HR services, including a helpdesk, HR checkups and strategic guidance
  • Organizations can take advantage of ADP’s outsourcing solutions for talent, pay and tax admin, compliance, strategic HR, and benefits admin
Recurring/Renewal Costs
  • A recurring monthly fee is charged at the beginning of each month, which typically includes maintenance, monitoring, upgrades, training and support

ADP Workforce Now Reviews

Average customer reviews & user sentiment summary:

8243 reviews


of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of reviews taken from user ratings and reviews, the following pros & cons have been curated by a SelectHub Market Analyst.


  • User-Friendly: It is easy to implement, navigate, access and use, according to all reviewers who mentioned this aspect.
  • Unified Platform: ADP Workforce Now delivers a seamless HR ecosystem that provides all essential HR management tools according to 70% of reviewers who mentioned features.
  • Quick Updates: 60% of reviewers who mentioned updates feel that making employee information updates is easy and painless, since the application responds and saves changes quickly.
  • Supportive Customer Service: The customer support by a dedicated client service division is helpful when customers are stuck with problems, according to 50% of reviewers who mention support.


  • Requires Training: Initial usability is difficult as experienced by all reviewers who mentioned usage, as it takes time to learn all the features and import information.
  • Poor Reporting: 45% of reviewers who mentioned reporting noted that the cloud reporting is clunky and time-consuming, while adding necessary fields is difficult.
  • Slow Customer Service: 50% of reviewers who mentioned support feel that customer service is not responsive.

Researcher's Summary:

ADP Workforce Now is suitable for businesses of all sizes and provides advanced HR and payroll functionality. Many reviewers noted that it is difficult to learn in the beginning and there are improvements required in performance evaluation and reporting features. Nonetheless, the system is user-friendly overall, provides quick access to documents and automates most manual HR tasks. It also integrates with other applications for greater functionality. If you’re looking for a complete HR solution, ADP Workforce Now is a solid option.

User Sentiment i

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