Benefits and Insights

Why use Zendesk?

Key differentiators & advantages of Zendesk

  • Offer customers self-service with smart knowledge base features like instant search and topic suggestions, which can quickly surface relevant articles and deflect ticket submissions.
  • Focus on what's important: ticket views filter the conversations you want to see while custom fields and tags classify tickets for tracking and archiving purposes.
  • Easily switch between a ticket and your customer’s profile which includes any CRM or social data you choose to sync.
  • Communicate internally on support issues through private notes and include as many people from your organization as you need in the conversation with unlimited light agents.
  • Measure agent metrics like first response and resolution times with Zendesk’s 20+ pre-built reports—or build your own custom report.
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